I have been down and out looking for a rim for my car and couldn't find this specific type that I…read moreneeded. I wanted my car back that day and this company MADE SURE OF IT. Not only did they take care of the problem that I originally needed. They helped me see that another one of my tires was in need of a repair too. The technician I had came all the way from downtown Orlando and back just to help me get my car back on the road. Shout out to them. It was a little pricy but this is one of the companies where the value of the service and work match the price and I would pay over again if I had to.

A very disappointing consumer experience. The service did not actually solve my problem and instead…read moreput me under pressure to spend more money. My car got a flat tire on the road, so I found this roadside tire service online and arranged for a technician to come out and help me. When the technician arrived, he removed the tire and inspected it. Because the puncture was somewhat large, he initially used a basic plug-strip repair method. However, the tire continued to lose air afterward, so the problem was clearly not resolved. The technician then repeatedly told me that the puncture was too large to repair and strongly recommended that I replace the tire with a new one, which would have required me to pay significantly more money. I have some knowledge of cars and tires, and based on the location and condition of the damage, I believed the tire could still be properly repaired. Therefore, I declined to replace the tire. In the end, at my request, the technician only temporarily filled the tire with air so that I could drive somewhere else to have it checked. I then took the vehicle to another professional tire shop. They inspected the tire and repaired it using a single mushroom plug. After the repair, the tire held air properly and did not continue leaking. This left me with a very simple question: If another tire shop was able to properly repair the tire, why couldn't this company provide the same solution instead of repeatedly telling me that I needed to buy a new tire? What made the experience even more frustrating was my communication with their customer service afterward. I requested a refund because the service I paid for did not actually resolve the problem. Their response was essentially that they had already provided a service and therefore I was responsible for the full charge. But my point was very clear: Yes, someone came out and performed a service--but did that service actually fix my tire? No. The tire was still leaking afterward, and I ultimately had to pay another shop to properly resolve the problem. The customer service representative kept repeating that they had "provided the service," but that does not address the actual issue. Providing a service and successfully resolving the customer's problem are not necessarily the same thing. I also told them that I understand there are labor costs involved with sending someone out, and I was willing to pay a reasonable portion of the labor cost. I was not asking them to provide the service for free. However, they refused and insisted that I pay the entire amount. Instead of taking responsibility for the fact that the original repair did not work, the conversation became a frustrating cycle of excuses and responsibility being pushed back onto the customer. If a roadside repair service cannot properly repair a tire, I understand that there may be situations where a replacement is genuinely necessary. But in my case, another tire shop was able to repair the exact same tire successfully with a mushroom plug, without replacing it. For me, this was an extremely disappointing experience from start to finish. The initial repair did not solve the problem, I was repeatedly encouraged to spend more money on a replacement tire, and the customer service team refused to offer any reasonable resolution afterward. I have saved screenshots of my entire conversation with their customer service and will be sharing them along with this review so that people can see the interaction for themselves and make their own judgment. If you are dealing with a tire emergency on the road, I strongly recommend doing your research before choosing a roadside tire service. Make sure you understand what repair options they actually provide and what happens if their repair does not solve the problem. In my experience, this service did not solve my problem. I ultimately had to find another tire shop and pay again to get the issue properly resolved. That is why I am leaving this review.

From the moment I called, their dispatcher was courteous, understanding, and efficient. They gave…read moreme a realistic wait time and even called to give me a heads-up when the driver was en route. The tow truck arrived right on time, and the driver was extremely professional and friendly. He handled my vehicle with great care and made sure I felt comfortable throughout the process. What really stood out was how knowledgeable and calm he was--especially during a stressful situation. Pricing was fair, with no hidden fees, and the service was worth every penny for the peace of mind alone. I wouldn't hesitate to call again or recommend them to friends and family. Highly reliable, responsive, and respectful. A top-notch towing service!

From the owner: We’re more than just a towing service — we’re a dependable partner in tough situations. What sets…read moreus apart is our commitment to fast response times, 24/7 availability, and honest, upfront pricing. Our team is experienced, professional, and dedicated to getting you back on the road safely. Whether it’s roadside assistance, accident recovery, or long-distance towing, we treat every call with urgency and care. With a strong local reputation and a customer-first approach, we turn breakdowns into peace of mind.

Requested assistance through yelp and got no reply. 5 days later, 5 DAYS, they wasted their time…read moreand mine to tell me they don't tow things apparently. I feel like that could have been communicated far more quickly, maybe on your website or your yelp Preferences where you claim to provide towing services? I'm not any even, blacklisted

Thanks to Deangelo I got on my way quickly. He found the hole in my tire and arrived quickly as…read morepromised. Courteous and quick. Conveniently had square to pay. Thank you!

Jim came out to help me, he arrived quickly, worked quickly, and stayed with me until I had a plan…read moreand was safely on my way. This amazing service came with a very fair price tag. Highly recommend!

Jim was fabulous. He went out of his way to make sure my vehicle was up and running. I requested…read moreservice through a third-party and they sent him. I am SO GRATEFUL he was the one they sent. He is honest and his pricing is fair. I will definitely keep him in my Contacts for any future service needs. He went way beyond what I expected. He went out and got a battery I needed and installed it. And then made sure all was working perfectly. HIGHLY RECOMMEND!!!!

Rebecca was extremely sweet and helpful, got me in immediately and got the mechanics to fix my car…read moreand even worked around my schedule. Will be coming back again and definitely recommend others to check this place out for any car services or repairs.

My boyfriend and I were staying locally at a B&B and were using their bikes, when we got going down…read morethe road we realized our tires were going flat. We didn't want to quit our bike ride (we had cycle about 4 miles from the Inn) we saw Leon's and hoped that they could help us, they were so friendly and practiced COVID-19 health precautions . They had a tire pump they left it out near their hand sanitizing station, with in a few minutes we were back on our way! Thank you to all the workers there.

First i want to say I've been in Management for over 20 yrs and have owned my own company for 10…read moreyrs. I know how hard it is to find employees who genuinely care and want to give the best customer service possible. Our driver got us to the charging station and didn't just drop us off, he made sure we were able to get the vehicle charging. It did take approx 20 minutes and it was raining and he waited patiently, just to make sure we were good before he left. Thank you for your help!

Excellent service at z reasonable price. I was kept updated regularly. Eddie was friendly,…read moreefficient, and professional. He knows his trade.

Best service that I have ever experienced with a tow company. Trey handled my car with care,…read moreprecision and professionalism. Awesome job and future business earned!

This place is extremely sketchy, they provide no receipts and tow vehicles for the silliest of…read morereasons. Their employees are extremely hostile and curse more than a sailor. Stay FAR away from them unless you want to be insulted and lose your money.

Good service, mostly, but the few issues are listed here:…read more 1) $20 CASH per tire, $21.25 per tire with a card. Should notify customers prior to getting work done or else it will seem deceptive. Right is right, wrong is wrong, and the receipt is proof. Was told $80, then asked, cash or card, and when I said card, $85. 2) Then, as I'm starting to reverse the truck, i hear, hold it hold it, so I stopped the truck and one of the hubcaps fell off, so the same guy that charged me the $85, came by and kicked all the hubcaps back on to ensure that they didn't fall off. I didn't realize booting someone's hubcap was standard operating procedure. Also, NO MILITARY DISCOUNT, SO DON'T ASK!

I have had three interactions with this establishment. All three times they were able to help me…read moreout of a jam (blown tire that needed a cheap, but reliable used tire replacement at a very reasonable price). Hence, can attest to their professionalism, honesty, and service. As far as I am concerned, Mike's Used Tire Shop is my "go to" place here in New Smyrna Beach. My only suggestion would be for them to fix their website, as it does not seem to be functional (refer to attached screenshot).