In early January, I went to Carroll to buy a new Chevy Truck. It had an AC problem early into the purchase, I've been dealing with electrical issues every since they pulled the out the first time. They couldn't pin down the issue, I was having trouble with the service dept. as they were more and more reluctant to help me the more I brought the truck back. This went on for almost 10 months, the last time my battery just died , I could not get a hold of anyone but Kyle, he had alot of fun that day at my expense! After that experience, I went on the offensive. I was fixing to meet with an attorney, and start a very load, public smear campaign against this dealership, when Stan Collins called me to check on me as a customer . He asked if I was happy with my purchase and I said NO! I told him what I had been dealing with from the service department , and within 3 hours he called me back and got me into a new truck ! I did not ask for it this was offered by the dealership, they did not know about the attorney, or the campaign. I was very impressed by this gesture, I took the new truck. I am very thankful and appreciative for the effort that Stan and the sales department put toward this situation! I think there is a communication break down between the service department and the people who work hard to get customers into the building. Your service department could learn a lot from Stan, he saved the day on this one! I'm giving the dealership 4 stars because the service department needs a lot of work, if the review was just for Stan, I would give him 8 stars. You guys better keep this guy around. Thanks Scott Moss P.S. I'd fire Kyle and Heather! read more

Heather and Kyle in the Service department are the best. A-Team! Purchased my 2024 Tahoe here and they take care of me every time. Friendly, Knowledgeable, Efficient. Cameron the service technician also awesome!! Well Done!! read more

Carroll Chevrolet - Car Dealers Near Me - DeLand, Florida

The Carroll Chevrolet Experience: it has not been a good experience, I left a Google review stating that Carroll had not returned my deposit for holding a car for me. April 10, I drive down from NC and test drove the car on the 11th as promised, didn't like the way it drove, one week later, no deposit, after a few phone calls - no deposit. After Google review a response from owner/operator stating that someone would give me a call, but they didn't. April 23 I called and spoke to Emmanuel in finance, he was really digging into things until I heard someone in the background say "oh he's the guy from NC, to which I replied yes" and was quickly put on hold for about 2 minutes then Emmanuel came back and told me that the Google review I left wasn't favorable to the company and If I removed it then I would get my deposit. That was two days ago and I am not going to remove a truthful post which thus far depicts my Carroll Chevrolet experience. I feel that at this time only a general manager or possibly the owner/operator John Carroll Starling who responded to my first review can make this Carroll Chevrolet Experience become a more positive one, not asking for a phone call, just my $1000, should I even have to ask for that back? I'll keep you posted! read more

I came to this dealership after talking to a wholesaler friend of mine who had seen a 2021 Low Mileage Jeep Gladiator on Carroll Chevrolet Used Car lot. We were greeted and after asking to speak with Casey the Used Car Manager one of the salesmen went to get him after telling us to make ourselves comfortable. After a cordial introduction the vehicle was brought around to the front of the dealership so we could check it out and we were offered a test drive which we did after going over some details and doing a full inspection. Although this vehicle wasn't the exact fit we were looking for everyone here was very professional and accommodating and they went out of their way to make sure all our questions were answered before we shook hands and left the dealership. This was a very pleasant experience and I'd definitely return again if I find something on their lot that interested to me... read more

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I want to file a complaint regarding my recent experience at Carroll Chevrolet. When I brought my vehicle in for service, they damaged the roof of my new car and, subsequently, my new car's roof and, lied about it. After consulting with various mechanics at different locations, I learned that the damage likely occurred from improperly lifting the vehicle on a lift. I have pictures of the damage. Now, I have to pay out of pocket to repair my new vehicle, which has cost me over $2,000. I am so pissed off the fact that the service department lied about it. read more

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Do not buy from here! I've bought all my cars from here and they don't care. I bought my wife a 2024 Trail Blazer last November. The car is not a year old and has 6822 miles on it. It's now broken down twice leaving my wife and ten month old baby stranded in the Florida heat. On Tuesday we had the first issue and Sebrinna was incredibly rude to me. She was constantly talking over and down to me. She kept accusing me of being rude and then immediately cutting me off. If you ever have to interact with her, just hang up and talk to someone else. A literal monkey would provide better customer service. I asked to speak to her boss and she told me she reports to the owner Jack and he wouldn't talk to me nor would she even rely my message. Brent from service and his boss were quick to tell me they fixed my problem. That it was a service bulletin with the key fob. That I won't have anymore problems. Yet here we are two days later. I had to race to Daytona to pick up my wife and ten month old in 98 degree weather before my baby overheated. No one at the dealership even so much as an answered my call. I even reached out to James who sold me this car and he replied with the most callous email. I've bought three cars and two trucks from this dealership. I've had every single service done on all my vehicles with them. I've been loyal to this dealership and this is how they repay you. With a lemon of a car, no support, and not a single care in the world. The father of the current owner was a decent man who had morals. But he clearly failed to teach his children a modicum of morality or decency. read more

2 1/2 hours to change oil and do an inspection. Never even Washed my escalade. They said another 45 minutes. I do NOT recommend this Dealer for Anything. Stay away. read more

The best car buying experience you could possibly have! You need to go to Carroll Chevrolet of Deland and ask for Brock. He truly goes above and beyond to take care of you. Even if any issues come up, he'll work hard to find a solution and make things right. The sales manager, Tommy, also ensures your entire car-buying experience is smooth and stress-free. I can't recommend them enough--top-notch service from start to finish! read more

I have dealt with Chevy dealerships for years. Carrolll is by far the worst dealership of any I have dealt with. No follow up from the time I purchased my new Chevy Silverado. They nickel and dime you when having service done. The wait time for a simple services such as oil changes are extremely long even with an appointment. They wanted to charge an extra $19.95 for a tire rotation during an oil change is a good example of poor customer service. No frill in the waiting room. I never received one follow up call after I purchased My $65,000 vehicle. I was supposed to receive a free fill up after I sent in a review of my sales person. Didn't happen. There are too many good dealers out there to purchase and have service from to go here. I'm done. read more

I purchased a preowned Chevy Bolt from Carroll Chevrolet. The only paperwork i received was the loan paperwork. No bill of sale or anything. I came home and went to IRS website and checked to see if the car qualified for the Tax Credit. And it does. ( according to Fueleconomy.gov) When you buy a car that does qualify, ''a seller must give you information about your vehicle's qualifications. Sellers must also register online and report the same information to the IRS. If they don't, your vehicle won't be eligible for the credit." IRS Publication 5905. Carroll Chevrolet, in a text message to me said ''they don't that'' and won't file or give me any paperwork. "Contact your CPA" was what the text message said. They also forgot to give me my key ring back that had one of my fobs on it for my trade in. It also had my house key, storage locker key, and post office box key. They put it in the mail to me the next day without tracking. But the package has been lost in mail. OH GREAT....MY HOUSE KEY IN A PACKAGE WITH MY ADDRESS ON IT IS LOST. No one thought to have the package trackable. And in the first week of owning the car, I've had the notorious "Disappearing Backup Camera" issue. And the "Cant shift out of gear" issue. Common reports on BoltForum.com. I will be taking the car to one of the Starling Group dealers to document these issues. But not Carroll. I also bet my ''Lifetime warranty" is a fiasco too. Not received any information regarding any warranty as another reviewer stated. I grew up in Osceola County and the Starling name was well regarded. I'm not so sure anymore. My advice....shop elsewhere. read more

Carroll Chevrolet - Like the car, but the dealer is awful. - Car Dealers Near Me - DeLand, Florida

Caleb, our salesman got us. And what a con job we got. Thought we were going to get a good deal and settled on a price. Well, the price we first signed on at his desk didn't show all the hidden cost. After signing numerous papers, hidden in the back was the truth. We overpayed a lot. - just a recommendation, read everything and don't trust the salesman read more

Do not buy from this dealership. They do not care, no costumer appreciation. The sales team were negotiating the wrong truck. They mess up all documents and have different VIN number. The sale guy at some point was upset and angry because i told him that i do not want to sign any documents until I received the result of my credit and financial application. read more

If you have a choice to buy anywhere else, do. I mean even if the salesman looks like Bin Laden. These circus midgets won't return your call after you drive off in their car. And if they try to scam you with Zürich to protect your car, it doesn't help for shit. You would have better luck just fixing it yourself. if I were falling from a plane I wouldn't take a free parachute from these pirates. read more

Extremely disappointed with the experience I had at Carroll Chevrolet. I was working with Brock and Tommy to help one of my employees purchase their first car -- something that should've been a big, exciting step forward. Tommy told me he'd call me back with next steps, but that call never came. After three days of silence, the situation got passed off to someone else, and the car was sold out from under us with zero communication or follow-up. No professionalism, no accountability, and certainly not the kind of service you'd expect from a dealership that claims to care about its customers. Wouldn't recommend trusting them to stand by their word. read more

Carrol Chevrolet is the best around. I have been going there for years, even with the name changes. Top of the line service department as well as salesman. I would not go anywhere else. They are honest, reliable and always available. my service advisor Brent Chilson is my service technician and is so knowledgeable. If you haven't tried Carrol Chevrolet I would give them a try. You won't be disappointed! read more

There simply are not enough positive words to describe our experience at Carroll Chevrolet. Sammy (finance) and Stan (sales) are fabulous. They made us feel like family. We got the truck we wanted and a price that no other dealer could beat. I will forever be grateful for the exceptional customer service. Great job guys.... we will be back! read more

They were most wonderful I've tried for sports car. It was a beautiful SRX Cadillac SUV and I was very happy to drive it. The salesman was wonderful the service department was very attentive until I hit the 50,000 mile mark which they turn to a bunch of clowns.. Be careful they're not nice people. Remember they get paid to get as much money out of your pocket as a possibly can and that's what they do a very good job of which I watched repeatedly waiting for my oil change read more

Do not come here if you would like a great customer service and good mechanical service

Great service department! Really friendly staff and great technicians. Fixed my Silverado and got me rolling.

I brought my husbands truck in for a radiator problem. I normally use the Chevy dealerships out of Daytona, but it always takes forever for them to even get my truck in so I figured I would try the Chevy dealership and to my surprise was my truck in and out the same day fixing all of the problems. Brent in customer service was amazing. He called me as soon as he talked to our extended warranty company and notified me of what was covered and what wasn't. I highly recommend Carroll Chevy and will be buying my next vehicle here when the time comes. read more

Update: I spoke to JC, the gen manager, and he basically cussed me out and said I was a fucking nightmare. He said there is no way they would back out of the loan and he abruptly hung up on me The FL General Attorney's office called me this morning and we discussed how to proceed with the case and filing charges. The Saga I attempted to purchase a vehicle from Starling Chevrolet Deland. The finance man, Christian, insisted I sign a contract that day and assigned it to Wells Fargo, he said they agreed to finance. I wanted to wait and go through my credit union, but he would not agree to that.so, I signed the contract and took the car. Two weeks later I had not heard anything, so I contacted WF and they have never heard of me. They said he never submitted my information to them. I contacted Christian and he said WF fell through because I couldn't figure out my income. I had already received a check to REfinance from Navy Federal credit Union but it was unusable because Wells Fargo didn't finance. So he asked if I could finance through NFCU. It took several days because they had to cancel the refinance loan before they can submit a new loan request. He sent me a new contract to sign because it was a new financer. I asked him if it was really necessary and he said yes that you have to sign a new contract if changing financer. NFCU did not work out. ---Finance guy then asked me if he could send me a new contract for GM because they agreed to finance but at 14% not 7% like NFCU. ---I said NO absolutely not I'm returning the car. I am not signing a contract, I do not want this vehicle, it's been too much chaos. He asked if he could send a driver to bring the contract. I said no you can send a driver to pick up the car. I have all this in writing/texts. I never heard from them again. About a week later (a week ago) I got a notice from my Equifax app saying a new line of credit had been opened in my name. I looked and it was an auto loan through Starling Chevrolet Deland! But I NEVER SIGNED A CONTRACT. ---Later found out JC took the deal away from finance man and did it himself, You are so desperate to make a sale, Especially one that was so overpriced and complete price gouging, that he was willing to go to document and ruin my financial life... Just to make a bit of money. ---I've been in regular contact with GM and GM Financial services and they have opened a FRAUD investigation because they said he fraudulently submitted the contract. He crossed out Wells Fargo and wrote GM above it. Apparently, he also increased my income to make it look like I made more money so that they would approve the loan. I also lost one of my jobs during this time frame so my income is only half of what he submitted to GM, so that was fraudulent as well. And the loan is for about $2000 higher than the amount we agreed on. According to 5 attorneys I have spoken to and GM Financial, The dealer needs to back out of the loan since it is fraud. However, I won't go in alone to return the car and insist they back out because the environment is full of toxic masculinity, all men and they all yell. If I go in as a single woman, they will spin everything and make me think I'm wrong and crazy. ------- To reiterate and sum up: Starling Deland forged a contract and opened an auto loan with GM for $23,000 in my name without my permission and without my knowledge. It was dated 4/4 even though it was 5/10. During that interval I lost one of my jobs which cut my income in half. So the information he submitted to GM was false. Had they confirmed with me, they would have known this. But no one would take my calls. To this day at the dealership has never told me that they opened a loan. The initial payment was due last week but I could not pay it since it is not mine. As a result it will affect my credit score which I've worked really hard to increase over the last year. It's completely unjust that my credit score should be hurt because they opened up a fraudulent loan in my name. read more

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Earlier this year I bought a 2016 Camaro convertible from Carroll Chevy that Carroll originally sold from new and had serviced all years. 6 months and 2.000 miles after I bought it the black top had changed color to white/gray. A convertible specialist inspected it and told me that the top had been dyed and now lost the color. I asked the Service Director, Kevin Stuckey, at Carroll for help but I was just told to shut up and go away. I asked them to treat me like they wished to be treated themselves in a similar situation, but they are just ignoring all my e-mails. I have never experienced such an arrogant, unkind and unfair car-dealer. After you have given them your money, they treat you like sh*t. read more

Carroll Chevrolet - Car Dealers Near Me - DeLand, Florida

I love this dealership! I bought my car here in 2021 and have been getting my car serviced here ever since. I had a great sales experience and the whole service team is amazing but the Service Advisor, Brandon Bollhorst goes above and beyond with incredible customer service during every visit. He is very quick, communicative with calls, and knowledgeable. I live an hour away and have another Starling dealership closer to me but make the commute to this location just because of how incredible everyone is. 10/10 Highly recommend this dealership for buying a car and bringing it back for all of its service needs! read more

Sorry for being so long, but this experience sucked. The first thing was advertising they had a car on the lot that I had been looking for only to find out it was "on a truck" heading their way. I was already there, so I figured I'd check out what they had. I found the perfect car, but I knew better than to lead on how much I wanted it. After spending over four hours going back and forth to get a reasonable payment for my car, which the starting price was INSANE, they finally asked if I would like something to drink after hour three went by. No coffee/snacks provided like with other dealerships who actually appreciate their customers. I'm usually a pretty patient person, but that was almost too much for me in the end. The only redeeming quality was the salesman at the time.. or, so I thought. I, in turn, recommended my mother. While she was purchasing her car, I was told I would get a $100 referral check in the mail. I was told last week that it had been mailed out when I asked about it. Either it got lost in the mail, which if it did I'm shocked it wasn't sent certified, or it was a lie. Either way, week four and still no check. So, if you have lots of money and even more time to waste and don't mind being lied to, this is the place to go. Major, major, major disappointment. Luckily, there's a Chevy dealership in my town (which I would've gone to if Carroll didn't show they had the car I wanted), so I'll definitely be going their for all of my car needs. Just a bummer. At least I love my car. That's the only consolation. read more

The truth is, very bad service, they sold me a car as certified by them, but after 2 days they spoke to me saying that the car was not certified and that they needed me to sign other papers. I had bought the car for cash, I have another testimony with another person about a Chevy of the year how they sold him a car like gold just because the person didn't know,, ONE OF THE WORST SERVICE. KEEP AN EYE OUT!!! read more

crooks purchased a used car door handle fell off steering column needed to be fixed and another door handle fell off they did nothing to help save yourself money and go somewhere else!!!! read more

Customer service guy was like dealing with a robot, no humanity, no compassion, nothing. Passive-aggressive behavior, knowing they have total control over us little peasants (customers). Nobody in the whole place looked happy, no smiles, nothing. They overcharge and they don't care about customers at all. No wonder this place has such a bad rating. Never going back there again! read more

Had appointments for brake service at 8am an then called no parts an had me wait for 4hrs there an I Uber home an won't have brake done by tomorrow worst service I ever had an hopefully this company goes down an broke waste my whole life away jus to wait for brake service fuck this place I would go to Walmart an get it done read more

BEWARE if you want to lease a car here. They HIDE a $396 "DISPOSITION FEE" in their leasing contracts that you HAVE TO PAY if you don't lease another car or buy one from them when the lease ends. It's totally RIDICULOUS and they NEVER informed me or my 78 YEAR-OLD MOTHER about this when she signed 4 years ago OR when I returned the car recently. SHE IS NOT ABLE TO DRIVE ANYMORE and they WOULD NOT waive the fee. SHAME ON THEM for taking advantage of her with such an UNFAIR, ARBITRARY and PREDATORY fee. I will NEVER recommend Chevrolet to anyone ever again!! read more

Where do even start? Do I start with how they completely ruined my alignment and now I have to replace my rear tires at my own expense? Do I start with the fact that never in my life have I met a service rep that was as rude and smug as their service rep was? Do I start with the fact that the service manager refused to even see me and said if I had an issue, to call Chevrolet. What a horrible dealership. What a horrible experience. Avoid at all cost. You have been warned. PS. When I told them I would leave them a bad review, the service rep literally said they don't care.... Because nobody reads online reviews. Prove them wrong. Take your business elsewhere. read more

Two hours to get an oil change, and I had an appointment ! It's just not satisfactory. It doesn't take more than 15-20 minutes for oil change, and you shouldn't set appointments if you can't start the work REASONABLY close to the appointment time. I will be going elsewhere for my next service. read more

We have had vehicles serviced through the DeLand Carroll Chevrolet dealership over the years (which was hardly ever satisfactory service). We went to check a pre-owned vehicle that they had advertised on their website. Upon arrival the vehicle was not on the lot. It was on the racks in the service department still going through the routine inspection. We were told to come back 2 hours later once vehicle was inspected, first red flag. Once we test drove and was sitting down at the table, they asked the typical questions, trade, money down, etc. Not once was it stated that they had decided to increase the original internet price ($15,900) of the vehicle while sitting down at the table. I know as a customer you have due diligence to overview the paperwork before signing. Although, the way they conveyed the sale of the vehicle was that we were getting the vehicle at a steal. "James" stated that he got the vehicle down to around $14,800, not clearly mentioning that was with our $6,000 down payment. They were very adamite to get us out the door that day with the car. It was the end of day when we purchased. The whole thing seemed very rushed and unprofessional. There was never a discussion going over the numbers in detail. Just a quick show of numbers to make us comfortable with the "purchase price". Once we got home and looked over the itemized list of charges we saw that they had actually increased the price of the vehicle to $17,500. My wife and I went there on separate occasions to address the issue along with trim that was falling off the vehicle. We were told by "Dustin," possible sales manager, that "James" would be spoken to in their next sales meeting and that was the end of the conversation. It was also at this time when "Dustin" stated that increase of price during inspection is totally normal after the fact they price the vehicle online. Then upon getting home with the vehicle they had failed to completely secure the trim to the vehicle. So we are now in the process of going back again to address this issue. Of course if we would have known the price increase beforehand we would have not purchased the vehicle. read more

We had a great buying experience today with Fitz and his support team. Nice place to do business. If you are looking to be treated fairly and with respect, suggest you give them a chance. read more

Carroll Chevrolet - Car Dealers Near Me - DeLand, Florida

Drove from Odessa to Orlando to look at a truck, with an appointment. Arrived to find the truck was sold that morning. No call from them to tell me not to come out. All the sales rep could do was tell us "We are a car dealership, we sell lots of cars". No apology for their error in not contacting us. When advised they need to work on communication with customers, he doubled down and advised us they are a car dealership and we should have called before coming out to verify the vehicle was still there. Small dealership that thinks they are big. If your in the Tampa area, do not waste your time with this place. There are plenty of big dealers that will treat you right. Ferman did is good and we closed a deal the same day. If you're in Orlando, go anywhere else. read more

Having recently bought by ZR2 at this location I was happy from the start. Customer Service thru the sale was excellent. Wa able to purchase with little to know hassle. Searched in Leesburg, Orlando and surrounding area including Daytona. Best price period. While I've not been there for service yet this could change by review but I am hopeful they won't disappoint in that process either. read more

Couldn't have asked for better service from Kevin and his team! Helped me when I was in a pinch on vacation! Thank you Starling Chevrolet Cadillac! read more

Took my 2011 GMC Terrain to this dealership to have the a/c fixed. I was on vacation at the time in Florida and temps were in the mid to upper 80's and low 90's. This dealer kept my vehicle for a week, replaced a condenser, control valve and burned through 3 compressors before charging me $1,037 For a repair that didn't last 24 hours before the a/c blew hot air again. By this time it was time to drive home to Michigan. I asked Ron Cella, the service manager, for some type of monetary compensation for the incompetence of this dealership and inconvenience it caused me and I have received nothing for my $1,037 expense. Starling got paid a lot to not fix my car and I'm back in Michigan. If Starling was a local company, I would take them to small claims court. Do not do business with this dealership. Find yourself a competent mechanic and save yourself a lot of money and read more

Wow! Dreadful experience!! Their current system has you talk to a Sales Consultant first & then they hand you over to a salesman(or woman lol). For me personally it was a nightmare! The system failed because it prolonged the process,the 2 people were not on the same page & I was constantly repeating myself. Let's not forget the most important part: The initial contact with the Sales Consultant was to make an even trade or to pay out to me in services/money since my vehicle was worth more!! I wasn't budging from this & I made that extremely clear! She had all my info so there was no confusion! Moving on.. ... ... Sales Consultant was texting me while the Salesman was emailing me lol(wasn't one suppose to go away?). Today I got a text from the Consultant saying "if I can make this work,will you come in today"? While the salesman emailed me some paperwork that was $5,000 over what the Consultant & I had seemed to already work out lol. The thing in which she(Sales Consultant) was trying to make work in that text,was a tow hitch to be added($300 cost on their end). Lol haha...$300=$5000 BECAUSE it's the only tow pkg in the world that turns your vehicle into a Time Machine! B ) It's not hard to figure out that the dealerships system was completely failing itself!! I hope it's not common place but it does seem likely. We live in a time in which human interaction is becoming more n more bizarre because real face to face communication is not normal practice. Go out to dinner,find a romantic place and just watch the people around you. Their faces are glowing with extreme focus but it's rarely because of the person sitting across from them...it's there phone! Just one example why robots will take over if given the chance lol. Good luck my friends & nothing but love! read more

BE CAREFUL. They rip me off for $2000 added by thire finance manager which is never disclosed and then add all the government fees twice plus added extra dealer fees so we end up with over than $3000 added to my finances payment. When i went there to talk to them about they become very rude and they said this there fees thet added to any used car they sall it and they don't have to disclosed it. Never buy from them ever and if you ever did READ all paperwork carefully they will add tones of fees before you sign. read more

I called the sales person and they said oh well it's owned by the owners brother that's not our dealership. I said to her, you should tell the owner to get a different last name for his dealership. read more