Went there for my first facial and it was fine. I scheduled my second facial a month ahead because their business hours aren't friendly for people that work 9-5. So I scheduled for a Monday at 5:45. They called me Friday to confirm the appointment, of course I confirmed. Monday rolled around and they called me AFTER my appointment to tell me I missed my appointment. If they would have called me 5 mins into my appointment, I still would have been able to show, but that was not the case and she had an appointment after that. Nicole was not understanding at all and was so quick to defend herself. I don't know why you wouldn't call on a Monday to confirm as well, my bad I did forget but don't call me AFTER my appointment, call me 5 mins into my appointment and ask me where I am. Then she forgot to tell me about the $50 no show fee, so she called me BACK AGAIN, I'm paying more for not showing up than I am for the actual service. Amazing. Honestly the worst customer service ever. They can call me to tell me about missing my appointment and to collect their money. If the service was better they would definitely have more clients. Frankly Nicole is just not a great receptionist and can't communicate properly to clients.
Don't recommend! read more