I saw that this business had several bad reviews on another website, so I felt compelled to write a…read morereview after visiting with my daughter yesterday for an MRI. Staff was friendly, helpful and professional. They were respectful of our time, and as I sat in the waiting room I observed that most folks were being served in a very reasonable amount of time. Facility is comfortable, and well maintained. Overall, a very good experience, and not worthy of the poor reviews elsewhere.

Thanks you for that MRI office are so nice place and do for me in there and also peoples who was…read moresoo nice to me. May god bless them hands to working Thanks Sharon

Touchstone imaging does a great job of meeting your needs for testing when needed…read more I have been here a few times and all engagements with staff from the moment you check in to the care of having your procedure done were great. Note if you are having an MRI, there is a separate entrance on the 1st floor right outside of the main entrance, three doors down. You check in there for your procedure. Great staff, easy in and out. You will be well cared for here.

Wonderful place! Dr.Khan and her staff are caring and assertive. My requesting physician originally…read moreasked me to schedule with Touchstone but after finding out Medx offered the same service for way less ($355 compared to $90!) I decided to go to Medx. My doctors office refused to send them a new order because they were not affiliated with my physician...total BS. Argued with them over the phone, drove to their office to obtain a physical copy of the order only to realize they gave me a blank form! Nothing filled out, no signature. Dr. Khan at Medx urged me to call this doctors office and demand the order be sent over. She told me I have rights as a patient to go wherever I please for imagery regardless if the requesting doctor benefits financially. Finally got the order confirmed after taking her advice and being firm with my doctors office. I've never had a doctor deny my right to choose where I go for treatment and I'm so thankful that Dr.Khan was honest and suggested I speak up to prove that every patient has that right. It seemed to me that Medx has this issue often which is frustrating for everyone involved. Make sure you have everything in order before you go in; don't let your requesting doctor boss you around just so they can make some extra $$$ from your images! Other than that, beautiful office and atmosphere, nice staff and awesome prices.

I had a very disappointing and upsetting experience during my mammogram appointment…read more When I scheduled the appointment, I was told that they would need my previous mammogram images. At the same time, I was also told that if I brought my previous mammogram reports instead of the images, that should be enough for the appointment. Based on that information, I brought all of my reports with me. Unfortunately, no one asked for my previous reports or images during check-in. Only after I was already in the imaging room, just before the exam, Dr. Sarah Khan came in and asked if this was my first mammogram, even though I had clearly scheduled a diagnostic mammogram and had provided all the relevant details in the check-in forms. She seemed frustrated that my previous images were not available, and instead of addressing the communication issue with the front office, that frustration was directed toward me. She then asked why I had changed radiologists. I explained that I had previously gone to another imaging center, but traveling there had become difficult and this facility was much closer to my workplace. Even after I explained that, she again asked whether I had chosen this facility because it was cheaper in rude way. She then told me that seeing me was "a waste of her time." Hearing that from a physician while I was already anxious about a diagnostic mammogram was extremely hurtful and unprofessional. She also asked me questions about my previous mammogram report. Every time I tried to explain my medical history or answer her questions, she interrupted me before I could finish. She then said that my "story" did not match the report. I honestly didn't understand why my own medical history was being questioned, and I was made to feel as if I was lying. Dr. Khan then said I would need both a screening mammogram followed by a diagnostic mammogram (after few days). This was never explained clearly to me, and I was taken back into the imaging room before I fully understood why two mammograms were being recommended. When I expressed that I was uncomfortable having two mammograms without a clear explanation, she told me that she could not continue with the imaging. As a result, I left the appointment without getting the mammogram. To make matters worse, the front desk staff also implied that the situation was somehow my fault, even though no one had verified my previous reports or informed me of any issue during check-in. If previous images are required before a diagnostic mammogram can be performed, that should be confirmed before the patient is taken into the imaging room. Patients should not be made to feel blamed, dismissed, or disrespected because of internal communication issues.