How is this clinic still open?…read more
In hindsight, the fact that I rarely saw cars in the parking lot should have been my first red flag. Unfortunately, what happened after I became a patient was far more disturbing.
During one of my visits, the mammogram technologist complained to me that she was uncomfortable with Dr. Khan expecting staff to try to upsell patients on cosmetic procedures. That was strange and unprofessional enough. What followed was much worse.
On my very first visit, Dr. Khan stopped me in the hallway and essentially pressured me to promise that I would go online and give her a five-star review. She then complained to me that her field was dominated by men and that she did not receive the respect she deserved.
I was a patient seeking medical care. I was not there to boost a physician's online ratings or listen to her professional grievances.
Then came my biopsy.
I was terrified. During the procedure, rather than bringing in a staff member to assist her, Dr. Khan asked the friend who had accompanied me for emotional support to HOLD MY BREAST.
After taking the biopsy, she pointed to the tissue in the specimen cup and told me that was what cancer looked like.
I DID NOT HAVE A DEFINITIVE CANCER DIAGNOSIS YET.
I left in tears.
I later returned for a breast MRI. My daughter, who was only a junior in high school at the time, came with me for moral support.
For the MRI, I was instructed to climb onto the table wearing only my underwear and position myself on my stomach. The room was dark, I couldn't see what I was doing, and I accidentally knocked a flimsy plastic piece off the machine.
Dr. Khan appeared visibly annoyed. Instead of helping me, covering me, or showing compassion toward a frightened patient going through a cancer workup, she focused on trying to reattach the piece to the machine.
So there I sat--nearly naked, freezing, humiliated and terrified--without being offered a gown, robe or even a sheet for privacy.
After the MRI, while my contrast IV was being removed, my daughter was with me. Dr. Khan then casually mentioned that I had breast cancer in front of her.
That was how my teenage daughter learned her mother had breast cancer.
I had made it explicitly clear that my diagnosis was to be discussed only with me or my husband--not in front of my daughter. There was nothing compassionate or appropriate about the way that information was disclosed. It is a moment neither my daughter nor I will ever forget.
As if the day weren't already upsetting enough, my daughter and I also heard Dr. Khan engaged in a loud shouting match with a man in a back office. This was happening in a medical clinic where patients were dealing with potentially life-changing diagnoses.
I also witnessed Dr. Khan chastising and speaking to members of her staff in a manner I found verbally abusive and completely inappropriate.
Eventually, I obtained my records and imaging and took them to a board-certified physician at UT Southwestern for further care. I was then told that the imaging I brought with me was unreadable.
And this brings me back to the reviews.
When I see glowing five-star reviews for this clinic, I remember that on my FIRST VISIT, before any of these events had even occurred, this physician personally pressured me to promise that I would leave her a five-star review.
People can draw their own conclusions from that.
If you are reading these reviews because you are considering becoming a patient here, please read the negative reviews carefully--particularly when you see patients describing similar experiences.
A woman going through a breast-cancer workup is frightened and vulnerable. She deserves competent medical care, dignity, privacy, professionalism and compassion.
My experience here provided me with none of those things.
I would never recommend this clinic to another woman.
Zero stars would be too generous.
