I cannot recommend 7Glass due to severe scheduling dysfunction, physical property damage, and a…read morecomplete lack of public integrity from the owner.
Initially, they provided a reasonable price and quickly installed a giant mirror in my downstairs half bath. The technicians themselves were polite while in my home. However, the rest of the experience was a disaster.
First, they have a massive communication issue. They showed up for the installation without confirming a time when I was home. They also failed to confirm the second appointment but luckily caught me when I happened to be available.
Second, they damaged my property. During the mirror installation, they made a couple of large gouges high up on my bathroom wall. Instead of pointing it out or apologizing, they left without a word. When I discovered the damage a few days later, I sent a polite email with photos to their coordinator, Ethan. I wasn't even asking for compensation - just acknowledgment. My email was ignored for a week.
The worst part, and the reason for this 1-star review, is how the owner Vito handles accountability. After waiting a week with no reply, I posted an honest online review on Thursday evening detailing this experience. At 7am on Friday, Vito emailed me privately, apologizing for the trouble and stating he was sending technicians to "have the scratches taken care of." Less than two hours later, at 850am, two men showed up at my house. I was not available, and this marked the THIRD time they showed up without an appointment.
Because they're closed on weekends, I planned to call them on Monday. However, on Saturday afternoon, the owner posted a public response to my review claiming they never send crews unannounced and outright denying responsibility for the wall damage. No company dispatches a crew to repair damage they aren't responsible for, yet they did exactly that before publicly lying about it - in two different ways! The disconnect between their private admissions and their public-facing deception is deeply disingenuous. They are disorganized, they damage property, and they will publicly blame the customer to protect their reputation. Do not trust them.