We recently used Elite Energy Solutions to re-insulate our attic. My first contact was through Scott, who came over and checked the attic and gave me an estimate. He was professional and polite, and that first meeting was a good experience.
When the day came to have the insulation put in, Ashton and his crew showed up and began to test the doors and windows for leaks. Unfortunately, they weren't able to put the attic insulation in because for that type of insulation all living beings (including pets) must be out of the house for about 24 hours.
While this was inconvenient because I needed to make special arrangements to leave that long with my 19-year-old cat (the things we do for our pets, huh?), we set a new day after profuse apologies and the promise of a discount for the oversight. On the actual day of service, everything went smoothly. I left my key with Ashton for the duration of the work--which was about 4 hours--then came back and took the key back.
It has been about a month since the work was done, and there is definitely an improvement with the temperature inside the house remaining more constant. I thought the work was very well done and even with the miscommunication, I felt that Scott and Ashton were both very good to work with and were able to use good customer service skills in the moment when there was an issue.
Inevitably in business, there will be an issues and mistakes because businesses are made of humans and humans are not perfect. I think that how a company handles shows more than not making a mistake to begin with.
Overall, I was happy with this experience. I thought the initial price I was given was very good as well. The only other thing that I was a little 'meh' on was that I felt the windows/doors could have been better sealed (which was part of the service I was getting); however, it isn't anything I can't do myself.
I give Elite Energy Solutions a solid 4.5 stars and would recommend checking them out. read more