I went in for some crowns. I have a phobia of dentist. As soon as I walked in Rosie greeted me with warmest smile. Then Aurora who is incredibly knowledgeable of her craft educated on me on my own teeth. And let's not forget Claudia the hygienist is amazing. FINALLY found MY dental office - I highly recommend-they made my experience easy and made me feel comfortable and at ease. read more

Receptionists are very unprofessional. Treatment plan was done in the waiting area in front of other waiting patients. That's a violation of HIPPA laws. Dr. Brian took time to educate me on the needed procedures and performed them well. I have no complaints about him. But, the billing became confusing when my insurance denied because Dr. Brian was Out of network and now the office had to resubmit under a "corporate doctor "that I never saw! That's a lie! Eventually the Redlands office told me they resubmitted to the insurance as zero. I can't trust anything at that office, so I'm going somewhere else. read more

Worst dentist I've ever been to. She put a bridge on a tooth that needed a root canal that has led to a massive infection that has left me fatigued, and not myself for over three months. She quoted $32,000 worth of dental work to the VA pretty much trying to rebuild my whole mouth when there was just a couple crowns in a root canal that needed to be done. Instead of referring me to an endodontist, she put on a bridge which, as I stated before is now infected and causing medical issues. read more

The staff is considerate, patient and friendly to both new and returning clients. Dr. Beckley is extremely skilled and takes my extreme nervousness into account Plenty of shots and drilling with no pain. She is very skilled read more

Been gone from her over 7 months now. Called them and told them no longer going there and they still are sending me texts and emails with appointment reminders and reminders to schedule my appointment. I did not even make appoints. Must be their money grab for missing appointments I did not even make. read more

Such friendly staff. They really care about the health of your teeth. They make you feel like family.

This doctor and office is amazing! I'm new to California so finding a new dentist was on the lower end of my to do list. The lobby is small but cozy. The dental hygienists seem young & new, but they were sweet. Dr. Beckly is so down to earth, honest, and takes time to explain things from her POV. She helped recommend an electric toothbrush too. They even went out of their way to give me a pillow, blankets, and pee breaks! Above and beyond. I read bad reviews about billing issues and haven't had any yet! read more

Where to start? The first few visits were decent, x-rays were taken and cleaning. Fast forward 1.5 years I noticed a decline in service. Since I hadn't been in over a year, I was told I have six cavities and need one root canal. I haven't had cavities in such a long time so that was a surprise and news to me. Since it was the bottom molar that needed a root canal, they needed to get me in with the endodontist. They scheduled me for a consultation with the endodontist three weeks out and at this time I requested to speak to the dentist about my options as far as possibly getting an extraction instead , I was told that would be a part of the discussion with the endodontist as they are putting me in for a consultation. When I came in for my consultation, the endodontist was ready to conduct the root canal with no conversation. When I let him know, I thought I was there for a consultation and to go over options, he appeared frustrated that he was being slowed down, and had the manager /billing person speak to me. When I told her I was expecting a consultation , and to have a discussion she was surprised, and due to the pressure from the endodontist, she, talked me out of an extraction and said root canal is the best option. This came from her not from the endodontist or the dentist. And she quoted me 1400 out of pocket and quick pressure I said OK. Once the procedure was done, it was actually $600 more than I was initially told because they didn't check with insurance to verify. So I paid 2300 for a root canal out-of-pocket, which is unheard of for me. This is after insurance. That's not the worst part, I went back in 3 weeks later saying the area around that tooth is tender still. I was concerned that tooth was still infected and that notion was dismissed by the dentist and two months later, it's still sensitive so, I went to a different dentist and endo and they told me the infection was left untreated for months and grew. This is dangerous. This is not all. I was also told that they have to redo the work that their endodontist did at elite dental and do an antibiotic treatment. This will not be covered by insurance due to the fact that there is a rule where insurance will not cover a root canal for the second time on the same tooth in a 12 month period. So, not only did they mess up when they did the root canal and leave me within infection, I can't even get it covered with the next endodontist and I have to come out of pocket again For something that should have been taken care of the first time around. This is disappointing because I am not wealthy. I don't have thousands of dollars, but I have to come up with it because I can't let the infections spread even more. I've left emails. I've called the office. They are very difficult to get a hold of. I would say I'm extremely disappointed and it's a stressful situation to where my TMJ is activated thinking about it. What they should do is refund my money so I could give it to incredible endodontist to fix what the last one was unable to do successfully. read more

I don't know what changed but this place has been going down recently. I have been here for years and it has never been this bad. You have an appointment and they change the time on you without asking you first, not once but twice. Also the front office workers text you after hours at night to ask you about your upcoming appointment as if they don't know what the appointment is about, very unprofessional. The decline in service and professionalism is why I would not recommend anyone this place. read more

DDS. Beckley is a superb dentist. I had been in a car accident and had a couple of broken teeth and needed a root canal. Elite dental took great care of me. I got my root canal done along with couple of crowns. Elite dental has been my primary dentist since 2012. They are second to none! Go and let them take care of you and give you the royal treatment read more

The dr was fantastic however the office staff is not so great. I'm not sure what they're doing over there but I went in April15 for an initial first time appointment and they had me under the wrong insurance it has now been almost two months and I cannot get a straight answer. They were over charging for service needed and my insurance confirmed it. I called with my insurance company to figure it out and the dental office confirmed they had me under the wrong insurance.I've called several times since to get information and have been told several times that I would get a call back to fix the error and I have yet to get a call back. One time when I called I was placed on hold and sent over to the billing department and I was sent to their voicemail and Immediately was able to listen to other patient messages that had been left for the office. This type of situation makes me feel as though this office staff is either incompetent or they refuse to provide services to me. Either way I'm disappointed and have since been moved over to a different provider and am now receiving the care needed read more

Zero Stars - Do Not Recommend I had been going to Elite for quite a few years and there would occasionally be front office / billing issues. These were a pain but the overall experience was good enough to keep me going. In the last two years or so the issues increased including my insurance not being billed, not receiving a bill for months and then being told I was being sent to collections, issues making appointments, difficulty reaching anyone at the office, etc. Finally last April I changed dental offices. Then two weeks ago I received an email stating I have an outstanding bill for a few hundred dollars. As I said, I haven't been there for months and due to prior issues I made sure to pay my balance at each appointment for the last couple of years. I've called the office on several days at different times but can't get anyone to answer the phone and no one returns my voice mail messages. The next time I'm in town I'll go by the office but it's a bit ridiculous that I can't get a simple call back. read more

Very unclear charges and hard to get an itemized invoice. Definite pressure for unnecessary and expensive add-ons

I cracked a back tooth, was in a ton of pain and they took my Kaiser based insurance. BUT Instead of addressing my broken tooth they got their monies worth from Delta Dental. They took full mouth xrays, which they refused to send over to my new dentist, and then the dentist spent an hour telling me everything wrong with every tooth in my head, including that 3 teeth needed pulling! Then in walks the closer telling how much I would have to pay above what the insurance company paid. First, each extraction was $1,000!!! By the time she got to the $6,000 for 3 crowns...I was out of the chair and heading for the door! They wasted 3 hours of my life! The next day I found a local dentist that did not believe in extracting teeth but filling them to save the bone structure of my jaw! How old fashion is that? His extractions were $80 and filling and a crown $1000 read more

Front Office Staff is kind and courteous! Dental Hygentist cares and tells me how to take better care of my teeth. Xray tech was kind as well. Dr. BECKLEY is always nice and helpful, she does not penny pinch you like other dentist. She is truthful and cares! Always a nice experience when I go! read more

This crew is absolutely amazing. They did a lot of work on my choppers. A lot of appointments and every single appointment was a pleasure. I mean who likes to go to the dentist? I actually looked forward to coming to my appointments lol. From the girls at reception, to Dr Beckly, all are very good at their jobs. Oh and Maureen, she gets stuff done. I'm an old jarhead so not much impresses me, but these gals have their s@&t together. Give them a shot! read more

I have an appt today at 11am, it is currently 1130 and I am still in the waiting room. This is my first time here and the ladies are nice however, the waste of your time waiting although you have an appt is ridiculous. 9/16/2024 Let me update this review and take a star away since that's all I can do. Not only did it take an hour waiting to be seen but since I wrote my review as I sat in the waiting room I also heard one of the receptionist (she had walked away, she's currently in crutches) call the blonde lady that was at the front desk (which was the one I had checked in with) to let her know I left a 2 star review. The lady on crutches then comes back out to the front and has the gall to address me regarding my Yelp review and told me they were waiting on my paperwork. My paperwork was submitted online by 10:58 am which the blonde lady also told her over the phone when I overheard them talking about me. Not once had the lady on crutches spoke to me that morning or addressed me waiting for nearly an hour but instead found my Yelp review worth addressing me over. She stated that is why there is a curtesy note placed on the door because there might be a wait. I understand there may be a wait but anything over 30 mins when you have a scheduled appointment is crazy; they should book less patients to avoid wasting our time and to give us the adequate care needed. There's a $150 fee (maybe more) if you cancel an appt without a 72 hour notice but the office excuses themselves from wasting your time waiting. Although they are getting paid to provide services they treat you as if it's a free service they are conducting. I now understand the negative reviews left here. I was taken to the back at 11:58 and waited another 15 mins before the dentist walked in to look at my tooth and tell me it has to be extracted, he was in the room with me for no more than 5 mins and that's being generous. He wasn't kind, didn't explain much, and honestly seemed to rush me out because I left them a review while I waited to be seen. I am a veteran and got a referral through the Loma Linda VA to get a rootcanal however, they clearly have a contract with the VA to make easy money and not actually help people. 9/17/2024 read more

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We used to receive wonderful care but it's gone downhill. Tried to tell me I needed to pay $1400 for a root canal that my insurance says they never submitted a claim for and should have no copay. Also told me I needed 8 crowns done at 400-1200 each. I got a second opinion and only need 2 with no copay needed. When I tried calling to get clarification about why they were going to charge me and why they didn't submit the claim to my insurance I was lied to. I'm not the only person that has experienced these issues. It's really too bad because we used to enjoy going. Feeling sick to my stomach about paying $1000 to get some cavities taken care of when we have really good insurance. read more

Although dental treatment is okay, Liz I think her name is.. very passive aggressive and rude attitude. More to staff.. a bit uncomfortable/unprofessional to see and hope she is a bit more considerate of her attitude to others next time xx read more

The dentist here at doctors are awesome but only about 50% of the office staff is worth anything

This was my first visit to Elite Dental, and I was a bit disappointed when I walked into the front office and wasn't greeted. When the office staff returned to the front desk, they still didn't acknowledge my presence. However, once I entered the dental room, both the dental assistant and the dentist were extremely friendly and attentive. They explained everything they were doing very clearly. I then had my teeth cleaned, and the hygienist was patient, thorough, and gentle with my teeth and gums. I will update this review after my next appointment. read more

You'll like this place, I do very pleasant people and they explained everything even if you don't want to hear it, like me ‍

They are very nice and welcoming yet quick and get down to business while making you feel comfortable. Highly recommend.

Horrible doctor! So judgmental and loud ! She violates all HIPPA regulations as I can hear everyone'd dental issues in the other rooms ! The VA referred me here for certain dental care but she the doctor wants to milk me and turn me in a business case! read more

I tried getting my teeth cleaned here in August. They said I needed deep cleaning instead of regular cleaning which I probably do, so new appointment was made in October. The Dental Hygienist canceled that appointment due to not being available that day. I was ok with that. Rescheduled appointment for December, and today they need to reschedule again due to no hygienist available. I gave up on this dental group and will be going somewhere else. They promote deep cleaning but they don't seem to have an available hygienist to do that kind of work. read more

I have been going to Elite dental for over 10 years and Dr. Beckly is one of the best. Her staff is also friendly and knowledgeable in their skills! Would recommend Elite Dental to my family and friends! read more

I was told I have 10 cavities and need two deep cleanings. I called the next day to ask what "medicaments" meant on my treatment receipt (it was $260). Debby said it was medicine used after deep cleaning and she went on about how my full treatment was much more and that my insurance was covering most. I asked for the code used and she quickly gave it to me rather annoyed. I mentioned I've never had that many cavities and that the cost per cavity was more than I've expected since they do not offer silver fillings which is usually covered with my insurance. I asked if it was possible to see my x-rays again (since I don't remember the doctor showing me 10, I thought there was about 6). She said I have a right to a second opinion (I merely wanted to count them myself) and she will email me a form so I can fill it out with another dentist's information. I told her I didn't have another dentist and she said I can fill it out for myself and she'll send them to me. Debby then said I have an appointment tomorrow for my first cleaning and that she will cancel it. I told her I was only concerned with paying for 10 cavities and would like to get my cleaning done still and she insisted that "the doctor doesn't want to work with people who are not 100% confident in their dentist" and that she will indeed cancel my appointment. I had no idea what a second opinion was, I just wanted to look each cavity myself before going in for my other appointments. This is a new dentist for me so I don't see why asking about my records would cause them to discontinue treatment with me. I've called back twice the same day since my appointment was cancelled and requested to speak to the doctor, I'm still waiting on the call back. I'm not sure if this is standard office policy or if Debby overreacted. I haven't seen a dentist in years and wasn't questioning this dentist's observations, I merely don't have a budget for all these dental expenses and wanted to look at the x rays myself. I understand businesses have the right to refuse business to people, but I didn't do anything wrong! Now I have to spend hours looking for another HMO dentist, I've waited months for this appointment since I was a new client but happened to get a toothache and they saw me sooner. The doctor and staff is nice, Debby is fake nice. But if this is policy to discontinue treatment with anyone who doesn't understand something or wants to look at their own records/ check what's covered in their policy, that's pretty messed up. My husband looked up this office online after I told him what happened and he found a similar situation where they discontinued treatment with someone else as well. read more

Really sad to see this practice decline over the years. Dr Breckley is still there but sold to a corporation. Last week, I waited over an hour for an appointment which I had been told would be for a filling, but turned out to be a cleaning follow up. I had a crown replaced but continue to have discomfort so now they are evaluating for a root canal; This eval was to be today, but after waiting 40 min, I requested my records and left. I financed the work to be done and have already been paying - and now the work isn't even done! It's really terrible to see this level of disorganization and wonder if my care is actually being done appropriately. I caution anyone considering this practice. I won't be going back and have been with them for years. This level of disorganization is alarming in a health care setting. read more

Ridiculous, you can't have a regular cleaning here if the dentist says you need something else.... total Up-Sale..... this dentist office is recommended thru my husbands HMO.....BAD choice...... He makes an appointment for X-rays & cleaning....when he gets there they do his X-rays BUT they said they would not clean his teeth on the same day.... why didn't they say that on the phone when he made the appointment.... So the next day he gets a phone call from the dentist office telling him he needs this done and that done and how much he will owe... he tried to explain to the girl maybe later right now I just want a cleaning.... exactly what my insurance says that I'm in titled to....oh no!!!! the office manager will call you....... Kathy' the office manager is rude. if you don't do the extra then we will not treat you here....WHAT....... my husband is going to complain to his insurance company....but in the meantime if you think you know want YOU want think again and don't go here..... Whatever happened to customer service read more

Got HMO insurance set up to see this facility that kicks in about a month, and I have a couple painful issues I need help with asap. I called to try to schedule an appointment for when the insurance kicks in on Dec 1st. The receptionist was totally unhelpful. She said I could not book an appointment even to pay out of pocket. I don't believe this is true. I've worked in finances and have had experience with medical billing for many years and have never encountered someone saying that. So I asked her what the lead time generally is for an appointment with their practice and she stated 1-2 weeks. I explained my plight to her, and asked if she could work with me to schedule an appointment as close to December 1st as possible, and that I would provide any documentation they required to prove I would have insurance for their practice. She was very clearly irritated with me. She fumbled and hesitated and finally said "Sure" and agreed to set an appointment. I asked what availability they had closest to Dec 1st and she flatly stated: "December 15th. We have absolutely no openings before December 15th." Sure they didn't. She was just going 2 weeks out from December the 1st when my insurance kicks in. It was very clear. I will most definitely be finding a different dental office. Too bad for them because I am desperate for some immediate dental work that has been quoted at $6-$10k, and was prepared to spend some good money. read more

I'm sure this dentist probably does great work, but like others have said, I feel the need to comment on their seemingly strange practices. This dentist - Would not let me opt out of the gingivival irrigation that insurance does not help with. Other dentist have this optional, in my experience. My opinion is that if insurance won't help with a procedure, it may be unnecessary. Would only install the highest end, most expensive crown options. Had a salesperson in a blazer come in to close the sale with me. I've never had a dentist with a designated in office salesperson like this. Offers a warranty. I've never had a dentist mention a formal warranty before. Kind of strange to me. Just my opinion, but I felt like this was akin to buying an extended warranty on a TV or something. Would not perform any work unless I opted in to all of her recommended services, rather or not they were covered by insurance. It was all or nothing with her, including the high end crowns. The above said, I'm betting she does very good actual dental work, but her sales practices seem very strange and allign with what others have said here. This turned me off and I went with another dentist. read more

This dentist is a complete fruad. I wish I would had gotten a second opinion before letting this women work on my teeth. She did probably 8 fillings and one crown. Talk about complete shaming a client when they have suffered from a autoimmune disorder for years. An educated dentist would know the impact on a client's teeth after suffering from ulcerative colitis. My last visit she told me I needed 3 fillings. I ended up leaving her practice because some of her comments. Also shamming me about my tattoos. I did not think me having tattoos is any of her business. I went to a different dentist and got a full exam. The dentist told me I had zero cavities. I would love to know where she thought I needed 3 fillings. Let alone my new dentist I have now been seeing for years said who ever did the work on my crown did not do a good job. The part of my tooth was not sealed correctly. It has taken me years to finally step up and write a review about this dentist. Finding out how poorly done my crown was done has sent me over the top. Clients put their trust in this dentist. She is a medical professional that is supposed to be honest and truthful. Not take advantage of clients and say they need dental work when they dont. Makes me wonder how much work she did on me she did not need to just to pad her pockets. Find a more trustworthy dentist. read more

Dental care at Elite has been outstanding. The care team does a great job and are very approachable. Dr. Beckly is friendly and efficient. I highly recommend Elite for dental care. read more

Without a doubt the best around . The practice , the people , the location , the entire group is awesome . I actually look forward to going to the dentist. My wife and both just love them . read more

After leaving a negative review I received a call from the regional representative- why not the doctor? She said she would email my x~rays so I could take them to another dentist. That was three days ago and still nothing. That just confirms my opinion that patient care isn't important to this office. read more

Like others, I chose this office because of the high ratings that initially show up when you google the office. Bad choice on my part; this is the worst dental office I have ever been to, and I have been to many. From Western Dental to actual Elite dental offices (this office can call themselves Elite all they want to, they have proven they are not elite, by any definition of the word), this one doesn't even measure up to a Western Dental. Don't go here, don't waste your time with this office; you will walk away with less money, and more frustration than anywhere else while also feeling gaslit. I went in today for a cleaning and was refused service because I requested a regular cleaning after they tried to convince me I needed a deep cleaning. When I scheduled this appointment I thought it was a regular cleaning until I looked it up. At check-in, I told the receptionist I needed to talk to the dentist about the treatment plan they put together for me as I have done my research since I was there in April for my first visit. It's full of "upgraded" items on it that I didn't ask for and made clear, I wasn't interested in. For example, they are charging $375 for a crown which is normal according to my payment schedule with my dental insurance, but they are adding a $995 upgrade on the crown. I don't need this, the tooth is in the very back of my mouth, I'm good with something cheap and less pretty; so, let's get this cost down. Not only was I looked at like I was asking them to treat me for free, but my question also wasn't even answered, I was given a "treatment is decided based on diagnosis" answer when that has nothing to do with the upgrades and inflated cost of what they are saying I require. I questioned why I needed a deep cleaning now when I've never required one before followed by the statement that I have little to no build-up on 2 of my teeth(this has been removed at other offices with a regular cleaning), with no buildup on any of the others, I have no signs of gum disease, I have no hint of bleeding when I brush or floss, etc; these are all signs of gum disease which would require a deep cleaning, I don't have these signs therefore a deep cleaning and trying to force me to pay them $205 today wasn't medically necessary, and I again requested a regular cleaning. No explanation would be provided for any of the questions I asked, all I got out of them, on repeat, was that I have build-up (that, again, they couldn't even show me) and it's required, or they won't treat me. Very matter of fact answers and with the insinuation that I am not as educated as they are when it comes to dental issues and treatment; while it's accurate that I am not a dentist, I do my research and I know what I am talking about when it comes to my own body and teeth. If I state I am not comfortable with you digging up into my gums without sufficient proof that I need the treatment, then the medical staff should respect that, not bully a patient into doing what they say you need to. In addition to this, the actual dentist won't even speak to you if you are disputing the treatment plan, she puts together for you. She sends her office manager out, who treated me, and spoke to me like I'm stupid or like she knows what is better for me. I know what's better for me, more than anyone else would do so again, bullying a patient because they disagree is not correct or how any dental office should treat patients. I have never heard of any dental office refusing to treat a patient because the patient didn't agree with the treatment plan, which is clearly over-inflated to make the dental office more money than the insurance plan would cover; I have always been given a choice if I didn't agree with a treatment plan, trying to bully someone into something they aren't comfortable with is not good patient care, it is not the standard of care any physician should follow. They don't care about the patient, they care about how much money they can make from the patient and see dollar signs when a person walks in, nothing more. read more

Waited for over 45 min for a cleaning appointment. Office staff kept saying a few more minutes and didn't bother telling me that they were king almost an hour late. Unforgivable for anyone who has a life. This is not a reflection on Dr Beckley just on the office staff. read more

Please read my other review. Buttttt I just finished with the other dental office and they said half the amount of work was required than I was told at Elite. The dentist at Elite said she didn't even know if my teeth could be saved and it would be a lot of work. Turns out that most of it is failing fillings. And they never sent my x-rays even after I filled out their form and faxed it back. Thank God this place did a free set of full x-rays so I didn't have to deal with Elite again. read more

Elite Dental Associates - Don't use your phone or leave a bad review or you'll get a letter like this. Hilarious!!! - General Dentistry Near Me - Redlands, California

I have all positive things about Dr. Beckley and her staff. Very professional, she does beautiful dental work, knowledgeable, beautiful office, great & friendly staff. We have never had an issue getting appointments, we have never had any issues with insurance. Everything has always gone very smoothly. Very happy with the care we have received here! read more

The technicians were great, caring gentle. I love going to the dentist now. Dr. Beckley is wonderful and has taken care of my husband , me and our son for several years. The the staff the office and especially Dr. Beckley. read more