My Experience with Firestone…read more I hate complaining, especially because I'm in the customer-service business myself, but I feel like I need to say something. I took my car to Firestone multiple times for the same issue. After several visits, I was told the problem had been resolved. I was driving to work when my car suddenly died. I popped the hood and noticed that my battery cables were loose. That immediately concerned me. How does something that basic get missed after my vehicle has been serviced multiple times? It also made me question whether everything I was told I needed during those visits was actually necessary. I called the store to express my concerns. I wasn't looking for anything unreasonable--I simply wanted to know why the mechanic missed something that ultimately left me sitting on the side of the road. I was told they would have to ask the mechanic and get back to me. They never did. I then called the 1-800 number. I was told an area manager would contact me. A month went by, and I never heard from anyone. I called again and asked to speak with someone above the area manager. Again, nothing happened. Eventually, after several calls, the area manager finally contacted me. I called him back within 30 minutes, but then days went by. When I finally reached him, I was told he was busy and given a very specific time several days later when he could talk to me. At that point, I was simply exhausted from trying to get someone to address my concerns. So I told him, "This isn't worth my time anymore. I'm done." His response was essentially, "I'm sorry to hear that." And that was it. No real explanation. No attempt to make things right. No effort to understand why I was upset. Eventually, it felt like they simply wore me down until I gave up. I'm not writing this to attack anyone. I'm sharing it because if you use Firestone, be very specific about what you're asking for, keep your paperwork, and write things down. Make sure you understand exactly what work is being done to your vehicle and why. Hopefully, someone else can avoid the frustration I experienced.

I needed to replace a single tire on my wife's car. Gavin got me in right away and did the work…read morehimself. I was out the door in about 20 minutes. Gavin was polite, friendly, and professional. An asset to the Firestone team!

My moms new tires were having recurrent problems with going flat. Her current mechanic was giving…read moreher the run around by saying she would have to pay for each tire just to have it looked at even though they installed them. I called tire choice and the guy that answered was able to get me in same day and told me on the phone how much different services would cost depending on what they found. They also mentioned that inspections for the vehicle are free (if you wanted to sell the vehicle at a later date etc). I waited with the van for an hour while they checked all the tires. Turns out the rim was corroded and a bead seal wasn't placed when the tires were placed. They fixed that at no charge and checked the other tires while they were at it!

Shawn was so responsive and kind. I was driving from Columbus, back to Cleveland and one of my…read moretires was rapidly losing air. I used my Waze app to find a tire shop & ended up here. My tire was patched & I was sent on my way quickly. Their bays were full, but Shawn accommodated me quickly and I was in my way. Very grateful.

Most of my interactions have been with Dave and Glenn...great guys to work with, been using them…read morefor the last 20 plus years and cannot count the number of times a simple repair done in the parking lot resulted in "No charge". If you're in need of an honest shop with a great staff give them a try! Don B.

This is the absolute best auto shop. They are the nicest group and will help in a pinch. We got a…read moreflat tire while traveling and they were so quick, efficient and kind when helping us with the repair. Do not hesitate to go here, they are amazing!

I had several essential repairs at Pep Boys on my high mileage car before a trip. I was so pleased…read morewith the results. They were able to stay under estimate and my car drove wonderfully! I have been going to this Pep boys for years. I have never been pushed into something that is not needed, but potential future problems are pointed out. The staff is friendly and keeps me updated. Yes, Pep Boys is a chain, but this store has local business feel.

My 2003 Explorer needed many things repaired when I took it in to Pep Boys. I was impressed with…read morehow organized and streamlined Pep Boys is. They kept me informed and explained my options. A young lady named Ella was very professional and highly competent, she was very patient with me and so polite. My 03 truck feels like a new car now. I am very pleased with the work they did. I will be a return customer in the future and I recommend Pep Boys to others. Bravo Pep Boys.

I am very pleased with mid ohio automotive. They got my car an appointment with a week, fixed with…read moreno issues. More than reasonable priced. I will be using them in the future. Thanks Happy customers

I am new to the area and recently experienced some trouble with the AC on my 2011 Silverado. It…read morewas simply not blowing cold. I was in the neighborhood of one of the large retail muffler and brake shops, so against my better judgment, I decided to let them look at it. I was told by the manager that my AC compressor was bad and that I needed a new one. The manager claimed to be an HVAC expert and quoted me around $650 to do the job. I was not convinced, so I began to look for a local mechanic. I must say that I stumbled on Mid-Ohio Automotive with a simple Google search. Bryan (the owner) was very professional yet somewhat skeptical (based on his years of experience with HVAC) about the information I had received from the chain store. Bryan suggested I bring it in and let him take a look at it. I agreed. Well, am I glad I found this businessman! He did all of the diagnostics and advised that my compressor was working just fine. One possible reason for the AC malfunction could have been a bad contact with the temperature gauge. It's odd, but it is definitely not a faulty AC compressor. The AC is blowing cold now, so I decided that I am just going to drive it and see how it goes. If I experience trouble again, I am definitely going back to Mid-Ohio. In short, Bryan is honest, fair, and extremely knowledgeable. He will not advise you to do any work that does not need done. He uses only quality parts and should be recognized for his upstanding business practices. If you live in the Mansfield area and are in need of a mechanic you can trust, do yourself a favor and take your vehicle to Mid-Ohio Automotive at 85 S. Illinois Avenue, Mansfield, OH.

Literally go anywhere else. I only went in because it was 5 o clock and every other tire place was…read moreclosing. If I could put less than one star I would. I made my appointment to have 1 tire put on a rim at 5, waited until 7 and then was told they couldn't put it on unless I bought 4 new tires even though they only had 1 tire of my size in stock. Then I convinced them to just put the tire on the rim and I would put the rim on the car by myself outside of the store. They agreed, but then called a manager to tell me no. I'm pretty sure they just wanted to go home over a job that would have taken them 10 minutes at most. I was the third person that they turned away while I was there.

Have only had two dealings with this auto center and both have been very customer unfriendly. The…read more"receptionist" has been rude and condescending when asked questions. Unprofessional and apparently uncaring or concerned about the customer's satisfaction. Had an auto emergency in the parking lot and she refused to ask her supervisor or anyone above her if they could help me. Instead, stated you'll have to wait in line in front of you. Had I been in her place I'd have gone out of my way for that customer's emergency. Pathetic customer care.

Absolutely stellar service. They got us in last minute, we were from out of town with a rental car…read moreand got a flat tire. Everyone was so friendly they were able to patch the tire to get us back home. Awesome service.

Great manager. They always do good work. While in the waiting area for an oil change to be…read morecompleted, I watched the crew greet customers stopping in. They were kind to everyone. I'd been going to the same auto service shop for 30 years before the owner retired. Hunted around for someone I could trust for a couple of years, and decided to give Mr. Tire a try. Very glad I did.

The best place ever to get your car washed 15 bucks gets u the top wash except u can add tire shine…read moreand interior polish. They hand dry it and always courtesy when I go through. They are fast and no complaints hey usually sing like an assembly line. The machines are nice and so is the area where you sit to wait for your car to be done. They have detail service don't know the price but everyone is friendly and courteous when going through the wash. They have warnings they are not responsible for any extra mods you have on your so that's a plus they spray off your mats and wipe all the windows they even have a lemon scented cleaned they use on the dash that gives it an extra clean nothing like the smell of clean I pretty much go out of my way to stop here when seeing my family and you should too!

YAY for an old school car wash. You get to watch your car go through and at the end they dry your…read morecar!! Just a great car wash. Although I couldn't keep Rose Royce out of my head "Working at the car wash....."