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Elite Auto Group

5.0 (1 review)
Open • 9:00 am - 7:00 pm

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10 years ago

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FBN Auto Sales & Service - Car bought

FBN Auto Sales & Service

(17 reviews)

I was in a rough spot and FBN Auto Sales & Service came through for me in a way most dealers never…read moredo. They got me into an amazing car with zero runaround and no hidden nonsense. Any small issues the car had in the beginning were fixed immediately without attitude or excuses. They were always flexible, always helpful, and actually treated me like a real person instead of just another sale. I recommend this place to all my friends because it's one of the only dealers I genuinely trust. If you want a place that stands behind what they sell and does right by you, go here. They earned every star.

wrote this review on google. my response to fbn will be added to this review:…read moreI financed a car from FBN February 2023, and shortly after I noticed some issues. I brought it to their attention and they told me to go to the service center. At the service center they had told me "it's a good car there is nothing wrong with it". Soon after that I when I was driving my car stalled out, so I checked the oil and the reservoir was empty. I brought it back when I could as they only do anything having to do with oil early in the morning. Again I was told "we don't see anything wrong with the car, it is a good car". I've went back their multiple times , recently for a check engine light that had to do with the catalytic converter. Each time I was gaslit into thinking I'm just crazy. I recently decided to get it checked by a professional mechanic who had advised me there were multiple issues with the car, the issues we related to open recalls on the vehicle. Four open recalls that had to do with the issues I was experiencing. The vehicle is a 2016 Jeep Renegade, I purchased it with approximately 93k miles. The open recalls have to do with 1. The coolant fan 2. The catalytic converter 3. A software update for the TCB control module 4. Engine oil consumption. I recently called FBN to inquire why they would sell me a car that has these issues and was told "it's your job to look into the car", "you drove it 14k miles already", "this is not our problem" and "to stop blaming the world for my problems". The person I spoke to on the phone was had an extremely disgusting demeanor, telling me to stop blaming other people for my problems and "we only help people who are nice to us and your not being nice". This place in my personal opinion is horrible, in my opinion and from my experience they will sell you a junk car way over what the value is for that vehicle. In a year I've been nothing but gaslit by these people. And the way they treat their customers is atrocious. I Will caution anyone looking to buy a car here to do the due diligence that you think they are supposed to do. If you are set on purchasing a vehicle from FBN ask a lot of questions, ask for the car fax and independently look up the car fax report for yourself. The catalytic converter recall is on the car fax, but the copy I have does not have the issue listed on it. There are plenty of other used car dealerships in the area of highland park and middlesex county that would be glad to have your business and would probably operate with a level of integrity that FBN auto lacks. Shame on you FBN auto. Buyer beware. FBN lied in their response to my review on google. I took my car to their service center after about 3 weeks. since then I took it back multiple times with concerns, those concerns were disregard. whoever responded on google said my check engine light was not on, that's a lie. The last time I took it to the service center my check engine li was on and the individual who checked the car said it was the catalytic converter and he will reset it. They also replied that when they spoke to me there was no functioning problem with the car, that's a lie. This has been an absolute nightmare and I'm paying $390 a month for this Jeep. I will be putting in a complaint with the state attorney general office as well as the better business bureau. Thats all I can do here because these used car salesman apparently have the law on their side. I will end with this in my opinion if you buy a vehicle from here you have an 80 percent chance at a problem and 100 percent probability they will not bother to help you with the problem. in my opinion they sell vehicles that have no business being sold.

Open Road Honda

Open Road Honda

(247 reviews)

This was one of the easiest car-buying experiences I've had with HONDA. The salesperson Jerrell…read morelistened to my budget and actually respected it--no unnecessary back-and-forth or pressure tactics. Everything was handled professionally and efficiently. I left feeling confident in my purchase, which says a lot. Definitely recommend him! I didn't give 5 Stars because I had to wait almost a month for the delivery of the car NOT HIS FAULT but he came in on his day off to assist.

The salesman that was helping my friend needs to have a little more training. He did not know…read moreanything about cars and as soon as my friend came in he said lets run your credit and we pick the car for you. I have never been to a dealership where they run your credit score first before you browse their car inventory. Why would they pick the car for my friend? Are they buying the car or is my friend buying the car? The salesman kept going to the back and said he needs to speak with the manager and was wasting our time. If he did not know anything then the manager should have come and spoken with us. They picked out a Honda Civic for my friend which had 11 major recalls, they patched up the holes in the tires, and they did not even know that it was in a car accident on the driver side. Overall: This dealership is one of the worse in the city. The customer service is horrible, and they are not knowledgeable of the cars. I suggest this dealership to provide training to all staff members and even the manager because this kind of customer service is not good for business.

Gateway Kia of North Brunswick NJ - Dirt marks on trim

Gateway Kia of North Brunswick NJ

(122 reviews)

I leased and purchased my Kia Sportage from this Dealership. I only come here for my repair needs…read moreas I have been to Sansone for an oil change once and they did not reset my car resulting in the oil change notification indicator advising me it repair incorrectly. In addition we purchased new tires from a tire place and they were the wrong size. So very dissatisfied in the above car service providers. New at this dealership is - the mechanic working on my car sent me a video clip of the service he is doing!!! Awesome and kudos to this KIA!! This allows me to see exactly what's wrong with my car! I LOVE it!! Great service! This new added service component gives me added confidence in the integrity of the service I receive here. Of course I need additional services then I thought I would, however, Saftey first! Thank you KIA for this added service. Great Job!

I am extremely disappointed with my ongoing experience at Gateway Kia, despite being a repeat…read morecustomer on my third lease with this dealership. My first leased vehicle was involved in a very serious issue: the seat motor caught fire, causing an electrical fire inside the car. After that frightening incident, I was left without a vehicle for six weeks before the dealership finally agreed to replace it. Fast forward to my most recent lease turn-in in early January. When I returned my previous vehicle, the salesman failed to request my extra key. Weeks later, I received an invoice from Kia Finance for $375 for a "missing" extra key. I still had the key. I went back to the dealership with the extra key in hand to resolve the issue and explained that it was never requested of me at turn-in. I then spoke with both the salesman and a manager. At that point, the salesman claimed he did ask for the key and that I told him I wasn't sure if I had it. That conversation never happened. This felt like an attempt to shift blame rather than take responsibility for an oversight. Despite the fact that I physically have the key and brought it to the dealership, they are refusing to cover the $375 charge. For a loyal customer who has leased multiple vehicles and dealt with a major safety issue in the past, this lack of accountability and customer service is unacceptable. I would not recommend Gateway Kia based on my experience.

Elite Auto Group - car_dealers - Updated May 2026

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