Can someone call me back from this company. I've been attempting multiple times to reach out. You left the dryer exhaust flap locked after cleaning out it out, and I cannot get it down. This poses a severe fire hazard and I'm now unable to use my dryer. Someone please call me back. By the way, your website is not working. - Kevin Frank in Calabasas I will remove this review once fixed. read more

Poor work! They lie and say it's not them and then they scam you. Beware!!! They're not doing air duct cleaning just FYI it's a scam read more

Elite Air - They don't do duct cleaning is right - Heating & Air Conditioning/HVAC Near Me - Encino, California

HUGE SCAM! Do not use this company. I was completely harassed by the technician, Eli. He kept telling me I had to pay $1500+ to repair air ducts. When I told him that was not something I could do today, he did not take no for an answer and kept "calling his boss" to get a discount. He even made up that I get a Costco membership discount of 22%? but he would not put anything in writing, he was just typing numbers into his calculator app on his phone. VERY SKETCHY and I did not feel comfortable at all with this company in my home. I ended up paying the $199 price that was advertised in the ad and they did not even do anything. We then called the company to complain and the "manager" did not even seem concerned about my experience. I would rather pay twice the price with a different, reputable, company than give this company a single dollar. read more

Elite air did a great job installing my new AC and heating system. I waited a year to place this review, which is my practice, cause I want to make sure that I go through all the seasons and see if there are any issues. The system works great and I had a very pleasant summer, and I'm so grateful with the new system now that it's winter. Roy was very responsive and helpful during the process and even helped out with some questions after installation. The system works great, And I've actually noticed my bill go down a little bit as a result of a more efficient system. The removal process was fast and they left the workspace clean. Additionally I got to see the install sometime later in the attic, and it was top notch. Ventilation was really well installed with respect to the surroundings. Just an all-around great job. One thing to research when doing new systems is the sound variable. Quieter systems cost a little bit more but are worth it if that is some thing you were looking for. Highly recommend this business read more

I will never do business with Roy again, even though he still owes me a "free" annual maintenance. First off, it is blatantly false that he's been in business for 25 years. Then he went crying to everyone that would listen, begging to get his well-deserved negative review removed. Need I say more? Yelp claims no one can pay to get a review removed. Mine was truthful and it "disappeared". read more

Roy and his team were professional, reasonably priced, quick, and friendly! I'm so happy with my new mini split. It's our quiet and looks great. Thank you Elite Air! read more

We had our old package unit replaced By Roy and his team Roy- came and gave us a proposal that was very fair we signed a contract and schedule start date Roy- and his team came on time replaced our AC And in less then 6 hours we could breath again Left our property clean from debris Definitely going to use them in the future very recommended read more

Elite Air - New package unit - Heating & Air Conditioning/HVAC Near Me - Encino, California

I left a message for Elite Air on Thursday afternoon, and he called me yesterday - Friday. I explained my situation - me being an air conditioning expert that I am (NOT!!!), I thought the compressor had gone, and I was going to be stuck with no air over the weekend and moving forward. Roy told me he would come by this morning before his rounds officially started, as I apparently lived close to his offices. He was at my place, spot on time, and had already headed up onto the roof to check it out. He was up there for 10-15 minutes maybe, and came down to show me which piece of my AC unit had burned out, and that it was an easy fix. He sorted it out in about 35 minutes, then asked to check out my furnace; told me he was going to replace the filter as he was here already and that he had better filters than I did - which he did (mine don't fit properly). He was respectful, never tried to overcharge me, didn't jump on my fear of having to replace my AC unit, and was back in his car about 45 minutes after he got here. No issues at all; a very nice man; and the fact that he didn't try to upsell me, simply because I had no idea what the issue was and feared the worst. I wish more companies worked the way he does. Thank you! read more

From the point of hiring Elite Air for my A/C project and up to the completion it was a real pleasure dealing with Elite Air, I found them to be very professional, affordable, always on schedule given, keeping clean work site and Roy always gave me the feeling like I'm a VIP customer, Happy to be part of this company excellent reviews! read more

Elite Air - Heating & Air Conditioning/HVAC Near Me - Encino, California

Roy is a superstar in a sea of contractors. Do not waste your time reading/comparing other reviews and give him a call. Roy was referred to me by a family friend of mine after I shared a ridiculous Sears A/C estimate. I have now used him twice for brand new A/C unit in 2 different properties. He knows his stuff. He is responsive, cost effective but most importantly a true professional! He showed up both times at 7:30AM (as we agreed) his team is awesome and they are in constant work mode until they are finished. Roy knows his stuff, he is honest, doesn't try to upsell you stuff that you do not need! He also installed a NEST thermostat for me and ran new conduit/wiring for it like it was no big deal. HIGHLY RECOMMENDED++ read more

Very quick, friendly and competitive service! Roy provided us a fast estimate and the best price out of 3 or 4 competitors. He and his team were on time, respectful of your home and performed a quick installation. He ensured that everything is working fine, recommended and installed a less noisy filter and asked to call him if there should be any problems. Very satisfied! read more

Im really impressed with the response time. My AC was malfunctioning and they were at my house in 30 minutes flat. They were very fast and the price was fair. Thanks again! read more

On Time, Friendly, Knowledgeable, Clean Work, Reasonable Price. Like some of the other reviewers, I got myself a handful of quotes for a new A/C, furnace, and new ducting. Roy had the best quote by a long shot. And there is a reason for that. He's reasonable and not trying to steal your money. I contacted my brother (who does home improvement work) about the quote, and he said the other guys were unbelievably outrageous. Roy's quote was fair. Roy was quick to respond to my original call. We chatted briefly and set an appointment the next day. He was on time, knowledgeable, and friendly. Once booked, his team was also on time, friendly, efficient, and cleaned up on the way out. The new equipment was installed in a timely manner, and the work was clean. Hire Roy and his team. You won't be sorry. read more

I can't say enough about Roy and his team at Elite. They're top notch. I needed a mini-split AC installed in a detached garage. Roy came by within a day to give me an estimate, we talked for a bit about my needs in the space, and he gave me his honest opinion on sizing and quality of different manufacturers. When he had the opportunity to up-sell me on two separate instances (size of unit and specialized low-noise model) he opted for honesty and saved me money! His team was super professional, respectful, and clean. When the job was done it was like they'd never been there. Roy even went above and beyond and took a look at my home unit to make sure I'd make it through the summer months. I've heard Elite gets very busy in the summer, and I can see why. If they're busy and you can afford to wait a bit, I'd do it. I will most definitely be working with them on anything HVAC related from now on! Thanks Roy! read more

After looking through lots of reviews on yelp, I contacted Elite Air to replace and relocate our furnace and air conditioning. Roy walked me through the process, answered all my questions, and gave me a super reasonable quote. He was very responsive and the crew arrived on time every day. Installation went super well, the crew was attentive and courteous, and they do seriously AMAZING work that is clean and professional. I will recommend them to all my friends and family! So glad I found this great crew. read more

Roy and his staff were great. From the beginning until the end, they were courteous, professional, and most importantly, experienced and got the job done. He also changed out parts without a charge which is always a bonus. Highly recommend! read more

These guys are competent and honest and saved me over 5k! My AC unit kept turning on and off. I put bid requests out on yelp and the first person to respond came and looked at my unit and told me I had a leak in the compressor and that the entire unit had to be replaced. I started gathering multiple bids. Roy came out and took a look. I had told him what the previous assessment was. He tested the unit and did not see a leak in the compressor unit. He tested multiple times in multiple ways to verify that. The only thing my AC needed was Freon. He was honest and straight with me. My AC was back up and running. read more

It's 100 degrees outside and we're sitting pretty thanks to central AC installed by Roy. Roy is the man. He's a nice guy and delivered on his promises while beating out all the other estimates. Recommended! read more

So I contacted 3 businesses to have my HVAC system serviced. Roy was the first one to respond within minutes of my inquiry. He was available the same day and his service fee for the hour was reasonable. I called another company to see what their fee was and it was 50% higher, that's including their 30% discount. Ok so I start messaging Roy again and he responds promptly every time. I could tell he was going to be very fair and honest with me. So of course I make an appointment for the afternoon. He was on time and very prompt with his communication. During the visit he hit me with the fee for how much it would be to recharge the AC unit. At first I was surprised, but I remembered that up until that point he had been fair and honest with me. So I trusted that this was no exception. I went ahead and bit the bullet. Looking online I found his quote to be more than fair and was super relieved. I'm a Telephone service technician by trade and I know who has customer service skills. Roy is one of the best technicians. He is fair, honest and prompt. You will not be sorry with his service. read more

Wow!! Roy showed up on time and ready to work. Wiped his feet forever as not to track in dirt... put a tarp down on the floor before he set up his ladder. Recommended different, LESS expensive filters, because they're more efficient for our system. Didn't try to up sell extras. Fixed the problem. Cost us service call fee only! Absolutely stellar! read more

Roy was very quick to respond to my request and come out to fix my air conditioning unit (which was much appreciated in the middle of a heatwave). He and his team showed up wearing masks, were helpful and honest. I would absolutely recommend this company. read more

After getting a bad referral from my home protection warranty company, I decided to reach out to Air conditioning companies on my own. Elite Air was first on the list, due to the high ratings I called them. Roy answered my call immediately, heard the urgency in my voice as I explained my air conditioner was not cooling. Luckily, he was local and agreed to come diagnose in the next hour! I was so thankful, since it is Wednesday and the "other guys" were quoting a Saturday / Sunday appointment. With 90 degree weather, and young children I could not wait that long for an appointment and agreed to have Roy come out. Roy immediately diagnosed the issue, gave me a quote and offered to fix it on the spot!!! within 45 mins I have cool air conditioning again. I am so thankful for the quick response and fix!!!! I'm looking forward to sleeping soundly in my nicely air conditioned home tonight! Thank you Roy! Melissa M. read more

Roy and his crew did a great job. No BS salesmanship, the rest of his guys who showed up to do the job were nice and respectful as well. The price was reasonable, in fact better than most of the other companies that quoted the job. They were in and out, no drama, no upsell, the mini split system works great. Didn't leave a mess behind. No complaints! Will 100% call Roy again next time I need some HVAC work done. read more

So impressed with Roy and his team at Elite Air. At the beginning of the summer I discovered I had a leak somewhere in refrigerant line between compressor outside and condenser on roof. Repair required moving compressor onto roof and reconnecting to condenser. A lot of companies weren't even interested in bidding for the job. Elite Air came out right away, made a very fair bid. He and his team came out a few days later after I had suggested electrical work done to prep for Roy's work. They were highly professional, brought in a crane, did excellent work and left no mess behind. A few days ago, the AC stopped working. I called Roy and left a message explaining the situation: could be Nest thermostat, wiring, AC unit. He called me back within 10 minutes, remembered I vaguely knew electrical stuff from college and walked me through potential solutions, including looking a couple of photos I sent him while troubleshooting. With his guidance I was able to fix the issue (which btw had nothing to do with his original repair) and get the unit up and running before the resent heat wave. Amazing service! I don't normally take the time to write reviews, but I'm so impressed with Roy and his team and their customer service that I feel compelled to let everyone know. I highly recommend Elite Air for your HVAC needs. read more

Roy and his business are top of the line. He installed our AC unit a couple of years ago and it's still going strong. A friend asked me to recommend an AC installer and I realized I'd forgotten to write this very well deserved review. His pricing is fair, and he is very transparent. I will go to Roy for all my AC needs. read more

We recently moved and needed to update and move the location of our existing old HVAC system. I met with several contractors and then I found Roy on Yelp. He responded immediately, met me at the property on time and didn't try to up sell, push or steer me into buying something I didn't need. He gave me a fair quote, completed the job on time and even went above and beyond to work with me when I didn't communicate something effectively. I don't leave a lot of reviews on Yelp, but Roy definitely deserves 5+ stars. Highly recommend. Does great work and is trustworthy, honest, fair and knowledgeable. Can't ask for more. Thanks Roy - appreciated you and your team on this. read more

(This is an honest and fair review of Elite Air based on my experience over the last year and a half.) I had hired Roy to install central air into our house. From my initial experience, Roy was responsive and did the work quickly and efficiently. We had several persistent urgent problems early on and Roy responded quickly to fix them. At one point, we had over a 5 gallon painters bucket worth of water gush out through the register into our newly renovated living room. He admitted these problems weren't normal so did what was needed to fix them and even threw in a couple freebies. However, the one thing that has remained constant is that our A/C just hasn't been functioning properly and not cooling the house. During heat waves, it's the worst condition as it's near 90s inside the house. It is so hot, that the candles have all melted down to shape and the clear earthquake putty on items around the house have melted down to little puddles. I've called him a couple times to let him know about this issue and he has looked over the system, usually diagnoses a coolant leak, replenishes the Freon and says it's working fine. It might be worth noting that never once did I see him take out a temperature probe to check the temperature differential to actually check if the system was working properly (something I learned about recently). Another problem we have is that one side of the house with our bedroom and nursery doesn't heat/cool anywhere near the same as the rest of our house. The temperature difference is stark. In either case, I wanted to make sure we didn't continue to have an issue since I was due soon with a baby and he assured me the problem was fixed. Then last summer, we got hit with a heat wave and it was horrendous. A/C wasn't working again and it went up to 88 degrees inside the house. Having a newborn made it a stressful and worrisome situation and of course with the pandemic just fresh, it wasn't wise at that point to call Roy. However, I knew that we couldn't go through another heat wave so I waited until the fall/winter to give him a call (as he told me this is always the most flexible/least busy time for him). I texted him and he told me he just had back surgery so wasn't available. I asked when a good time would be to reach out, but he never responded. In either case, completely understood, I can reach out later. So, a month and a half ago (over 5 months after I had last reached out), I called him as I figured this is probably a decent amount of time for recovery. Over a few day period, I left one or two voicemails and left text messages to follow up with no response. I wasn't sure if he was up and running again due to back surgery so asked in the questions above if the business is opened and he responded immediately. So, I can only assume he must be ignoring me? Over the weekend, it was fairly hot and the A/C kicked on, but it was just getting warmer and warmer in the house. I checked the temperature differential and the temp at the supply and return was exactly the same. Clearly, it isn't working, and I got a notice via Google home of a system failure. This morning (Monday), I called, then texted him and he finally responded. He said that after his back surgery, he no longer does services anymore. Then stated that since my install has been over a year ago, he cannot help me and that he cannot do services anymore, that he cannot work and doesn't have technicians that do the job. I told him that I would be happy to pay him to fix it and he says, 'I'm sorry I cannot help you for no amount money you pay me... You need to call somebody else.' I think as a homeowner, when you are paying thousands of dollars for a service, you are expecting the unit to be reliable and functional, for starters, but you also expect to be able to reach out to the business in the future, should anything go wrong for help/service. I don't know if I fully believe that he is unable to work and he might just be dodging responsibility. After all, he did respond to the question above that the business is open. I understand that the pandemic has brought a lot of new business due to an increase in home renovations, so maybe he's just more eager to take on money-making business than mine. I took Roy as a man of integrity who would follow through with his work but turns out that is not the case and this behavior is unexpected and disappointing. At this point, I fully regret hiring Elite Air and Roy for the HVAC work on our house. I just wanted to have a safe environment for my baby and imagined Roy would get this having 3 children of his own. I would recommend that anyone who is looking for a HVAC specialist to take their business elsewhere... to an honest company that will do a great job from the beginning. If Roy is in fact unable to work due to his back, I fully empathize with him and hope for better days ahead. However, if this isn't the case, shame on you for leaving a paying customer in the dust. read more

After researching air conditioning units and getting more confused. I received a referral from a friend to call Roy. He simplified things and was honest in letting me know what I needed for my home. He did not try to up sell me like some of the larger companies I contacted did. His prices were reasonable, he was efficient and very easy to work with. My neighbors knew how much research I did and once they saw how satisfied I was they proceeded with Roy as well. I highly recommend his company !! Ellyn read more

Owner Roy and his crew were terrific at fixing our problem with our central air conditioning. They were considerate , courteous, prompt--and very knowledgeable and efficient. Their prices were extremely reasonable for the work they did. We could not have been more pleased, and are now enjoying our nice cool air in this heat again. Highly recommended! read more

Working with these guys was more breezier than my brand new air-conditioning unit LOL all cheesy jokes aside they did an amazing job replacing my entire system. Even though my heater was in the attic they damaged nothing in the process they were extremely clean and professional and was in and out within a few hours and I asked several companies for quotes they had the best price by far highly recommend them. Sidenote with this whole coronavirus thing going on I never came in actual contact with them they even use hand sanitizer before entering my home (only to replace the thermostat) they were extremely careful of not exposing me to any of their germs highly appreciate that thanks guys!!! read more

These guys didnt show up for their appointment and they wasted my time and my tenants time.

Initially, I thought this company provided good service back in June 2018, when they replaced the compressor and the TXV valve for my A/C unit. Two years later that valve broke, which happens -- can't blame them for the faulty part. I invited a different technician to examine my unit. The new technician said that this company (Elite Air) had used a universal TXV valve instead of the factory-required valve. In order to use that universal TXV, Elite Air had modified the original setup of my unit, which made it much more difficult to repair. Elite Air did not take the effort to do things right. I do not recommend this company. read more

Fellow Yelpers, Roy and his company are as good as it gets ! I needed a 4 ton ac unit replaced and called about 8 different companies. I called Roy as well, who was very kind, knowledgeable and friendly. He was quick to respond and went out to give me a bid within 24 hours. I received a total of 6 bids, not only was Roy's the most competitive, but I truly felt this man stands behind his work and will deliver as he promised. I hired him, and boy, that was the best decision I could of made. He and his wonderful employees showed up on time, went above and beyond their job obligation to make sure I was super happy. I never asked them to do all that extra stuff, but that's the kind of man Roy is. When the job when completed on time, it was as good as it can get ! Bottom line, this is a great company, with a great owner and wonderful employees. Never hesitate to call and hire Roy for any and all your ac and heating needs. I know I certainly will. Thanks a bunch Roy. All the best to you and yours ! read more

Amazing quick efficient workers!! Thank you very much roy for doing an amazing job and doing it the correct way the first time around! Highly recommended read more

Often, as a woman, service and repairmen assume you know nothing and try to price gouge you. Then they meet me. And I. DON'T. PLAY. THAT! Yelp reviews and basic research have taken this game to a new level. That said, Roy's prompt, professional service was easily the best experience I've ever had with a contractor. He really takes pride in his work and is a man of his word. He's not your first call, he's your only call. read more

Roy and his team with Elite Air were recommended to us and we could not be happier with their work. They installed a brand new furnace and air conditioner in our home and this company definitely takes pride in their work. They exceeded our expectations, as they were on-time, professional, clean, and finished the job quickly. Other Heating and AC companies tried to up sell us whereas Roy was very honest with what we actually needed. I would not hesitate to use Elite Air in the future for my system maintenance and highly recommend him to anyone looking for quality work at a fair price. read more

My tenant said her central air is not cooling. I contacted 6 highest rating hvac technician in the valley area on Yelp for a first visit quote / diagnosis. They were all ranging from 55-79. Only elite air doesn't charge for that. I immediately contacted them for an appointment. Roy showed up on time and gave me a fair quote. The next day his team went to finish the job. It was fast and easy. The thing I don't like about paying for first visit is that you are pretty much stuck to that technician once they are here regardless of the quality of their service especially when the job is not big. As I'm not a professional in this field, I would very much like to hear a second opinion or at least research about the technician's diagnosis before going ahead with a job. In the future when I have other hvac need, I'll definitely go back to them because they are honest. read more

Just like everyone else here on Yelp said, Roy was great. His was the only reply that said, "I can be there in 20 min!" when he IMMEDIATELY replied to my "Request a Quote" on Yelp on a SUNDAY, even tho this was in the middle a brutal heat wave here in the valley now (113 two days ago, 103 yesterday and 97 today)! Of the few other responses I got from others, no one else could come until Monday earliest, one other said Wednesday. Cant recommend Elite Air and Roy highly enough! read more

This company was so outstanding! I had such a great experience. Roy is communicative, prompt, and his team does speedy, high quality work. I got several bids to install a new furnace in our home and we had the best feeling about Roy. We are so glad we went with his company. The new furnace works amazingly and we are so glad to we did the work. Thank you so much!! read more

Roy responded to my Yelp message within minutes, and did a great job fixing my heater. The previous contractor I used to install the thermostat didn't do it correctly, but Roy had it programmed in no time. He was also the first technician to actually monitor my Freon leak. Professional and knowledgeable, Roy exceeded expectations. My new go-to for HVAC issues! read more