NB: For the sales person Kevin, 5 stars. More will be said about this to the GM Mr. Price…read more For the business person, Reuben R, also 5 stars. For LT (Lancaster Toyota) = 4.5. After all it's every contact and tasks that set the whole picture. First contact is phone to Jeff, who directs me to Erin when I hope to arrive to measure seat heights for Prius XSE. Thank you Jeff for the help. When I do arrive, no Erin, but there at the desk is Kevin who begins the perfect sales person contact (active listener, empathic, resilient communicator, knowledgeable about product, consultive agent, and disciplined accountability). Second contact with Taylor to consult with wife Alice seems to have a different tenor of "do I need to be bothered". But Mike at the counter is welcoming and helpful, as well as remembering the first contact. So, yup, let's get that 2027 Prius XSE! Kevin continues to be the perfect sales person as conditions ebb and flow through monies timing, availability of this vehicle, 'requests' for "build to suit" our vehicle, timing of arrivals, and personal/professional interactions between us as client and Kevin as sales person. Throughout these weeks Kevin continues to do what is required as well as what we desire/request. At last, quite before 'expected', our vehicle is found and will be arriving early. All is in place for the final part of any sale that has had Kevin providing detailed costs information. Car has arrived. Kevin shows the car and effectively presents the multi-functions of EV, PHEV, connectivity, locations of critical parts and many computer menus...with his cautions/recommendations that he is available should further concerns/questions happen (his consultative approach understands our memory abilities and the possible vastness of information overload.) So, let's meet business person, Rueben R. At first introduction he displays the same level of personal/professional awareness as Kevin. Rueben does his presentation with clarity and understanding of our requests. Paperwork is explained, duplicated and presented on a large screen...crisp, well done, that will do! Although, while we requested Kevin to be present, he has been delayed due to LT's service folks not adequately prepping the car's PHEV and attaching the license plate with two unmatched rustable screws (ouch, this gets the LT score lowered!). Always use stainless steel screws. All is done...so, on the road again having experienced an effective connections between sales/business persons and us. Quite different than previous car dealership encounters. We did return to Kevin three days after the sale to receive review of three unresolved operational issues...he was right on it! Well done, that will do. As with any interaction between those who wish to sell and those who wish to buy, the sooner to each party can achieve shared personal/professional understandings the better the outcome for both. For our encounter with LT this was quickly achieved with sales person Kevin Southwood and business person Rueben R.

BUYER BEWARE!!!!!!!!!…read more My husband and I have ALWAYS purchased our vehicles at Lancaster Toyota, sadly we can NEVER recommend them ever again! Our 2023 4-runner has only 22,000 miles on it, was almost one month after the 3 year warranty and the passenger side camera went black. It failed. We took it to them to be diagnosed, spent $185.00 to be told yes it needs replaced and we will not cover it under warranty! We immediately reached out to the manager and was told because we had our servicing done elsewhere they will not honor the warranty! They said we could try to go to Toyota Corporate and see if they will honor the repair so I reached out to Toyota corporate and they told us the dealership CAN replace it under warranty, but they choose not to!!!!!!! We have been so loyal to them for the last 35 plus years and they chose NOT to do the right thing! It will be the last Toyota we will EVER purchase. Unbelievable and very sad..... we were shocked and very disappointed

I live in Carlisle, passed by this place everyday. Saw it on Yelp & decided to give it a go. My…read more2012 Mercedes needed an inspection but refused to be robbed by a Merecedes dealer or any other shop licking their chops cuz if it's a Mercedes-Benz, I must have a lot money! I don't. But I love their cars. Made an appointment, showed-up the day before to drop it off. Steve kindly greeted me at the desk, briefly gave me his background, dropped-off the keys & said he'll call me in the morning. I was pretty sure it didn't need anything but I wasn't holding my breath cuz you know how it goes with inspection stations... they ALWAYS find something. Like "the left side of your right brake pad has dirt on it. PA law requires no dirt on a brake pad. You must replace all of them!" Steve calls & says everything looks good, come pick it up! Needed absolutely NOTHING on a Mercedes-Benz!! Kudos Steve! You are my new mechanic! Dropped off my other car the next day to get an estimate on some work it needs. Thank you Steve!

Needed a mechanic to repair a problem caused by an oil change/tire rotation service. Found Steve's…read moreon Yelp, great reviews so I called. Excellent, fast and inexpensive! They even fixed a separate issue for me for a great price!

Bruners is honest and they are very reasonable with their prices. Courteous and helpful. I canceled…read moremy inspection with Firestone so I could come here!

Very satisfied with a $300 repair bill that the dealer wanted about $3,000 to repair…read more I came here on the recommendation of a friend since he had service done here for a much better price than the dealer. Sounded good to me and I gave these guys a shot, and I'm so glad I did! Friendly service and no BS up sell or deceit. These people are honest and I appreciate that. They listen to what you say and do what you want. Great garage and I'll be back for service again.

I live up the street from this mechanic. They have bailed me out several times. They are…read moreresponsive, nice and super trustworthy. On a few occasions (because of my own stupidity) they fixed easy things without charging me. They are awesome! Don't hesitate to take your car to them!

Absolutely superb. Fantastic friendly service providing the best of care for your vehicle. I do all…read moreservices for my vehicles here. This occasion involved a battery replacement for our RAM... As these guys will not install just any old thing... they gave me a choice of two batteries... one with a two year warranty and one with a three year warranty... I opted for the three year warranty battery... Significantly good value for the price for it will avoid us being stranded somewhere for a least three years... Been going to Lube-N-Go since 2015. Never let me down and have kept my three vehicles running in top condition... As long as I have Lube-N-Go... I will never need an aftermarket repair insurance policy...

I had an excellent buying experience from Kevin. I was looking for a very specific vehicle; one of…read morewhich, at the time, only 53 in the country where being sold. I live 5 hours from this dealership, so everything was done over the phone. Mike pulled the truck in from the rain on the day I called about it to get some different pictures and he sent a very thorough and honest description of the truck. I decided to purchase it and glad I did. After we did all the bank paperwork over the phone, I had a friend fly me to the little airport nearby where Kevin picked me up. After a few signatures I was headed home in the new to me truck. I wish I lived closer to be able to deal with these folks more often, if you do; I highly recommend them.

Decided to purchase a new Silverado here after shopping around. The buying experience was zero…read morepressure and nobody else could match their deal. Ask for Kevin.

I've had work done on my 2014 Mercedes ML 350 there several times…read more The work has always been done on-time and perfectly. Karl owns the business and has been a Mercedes Technician since the '80's. He knows his stuff! Best of all, he charges significantly less to perform the same services than the Mercedes dealerships charge. This is understandable as the dealerships have far more overhead that he does. But we who get our work done at Star are glad to save the money! Karl is just a great, easy-going guy who cares about his customers. What more could you want?

This guy was a gem. Great work. Great price. Great service. Others wanted to charge me 3k. He…read morecharged less than $500. The runs like it's new

They do great work and are friendly, honest people. Highly recommend!read more

Not sure about the auto body repairs. But for used cars BUYER BEWARE... Be sure to have your…read moremechanic check the car before buy anything. Wish I could give a zero star rating..... My son bought a used car here and the clutch broke 30 mins after purchasing it. Of course they blamed everything on my son's driving and offered no help to get it fixed, because it was an "as is" sale. Based on the traffic lights and stop signs, He could not have pulled out more than five times on the way home before the clutch went out. I don't expect a dealer to know when the clutch is going to break, but my son did pay full asking price and they offered nothing to help out with a $2,000 repair. I asked if he could at least help out with paying for the tow, but they don't have a tow truck or a mechanical garage here, so he referred us to the garage he uses. (But that's another story.) Long story short we towed it to another shop to have the clutch repaired. After the repair, they did a quick diagnostic check and found four error codes that needed to be looked at and repaired by yet another garage. Wasn't a great experience at all with this deal. UPDATED 10/21/15 The error codes turned out to be a faulty fuel pump... Another $700 repair and we didn't even put 100 miles on this car! Also, The garage told us the shocks will need to be repaired to pass inspection next year and the seller should have seen this when it was recently inspected. Do not trust this used car salesman!

Ginger's is a One-stop auto-repair shop for services such as body work, inspections, and collision…read morerepair.

stopped in to have 2 tires mounted & balanced , but the manager wo used to work for leahys in new…read morecumberland told me he did not trust his employees to do the job. seriously, WTF its just tires . i would think twice before stopping there a second time . if you do i wish you good luck with the insufficient help & a lazy manager!!!!!