Update to company response. I was happy that my window was fixed when left shop. My AC does not work and the mirror was run into (prior to first fix so irrelevant). But seal was NOT pushed into door jam. That has nothing to do with the 100% markup OR the 2.5 hours I was charged for labor on a 1 hour job. And windows are meant to go up and down. I am unsure what your idea of excessive is, but my window use is not excessive. Wonder what NAPA thinks?
After reading the glowing reviews, I was worried about submitting this review. However, the one negative review on here could have been mine. In November 2022 I had my window regulator on LF door replaced. Cost me 357. 2.5 hours of labor and a 100% markup on the price. (did not realize that at the time). The same part broke last week. Called Lauger's and was told they would warranty the part but not the labor. The owner was very nice and said instead of charging me 2.5 hours of labor he would only charge me for 2 hours. (Come to find out that both part and labor are under warranty.) Also advised it would be 3 weeks to get fixed but would squeeze me in in two weeks but if I swing by on a Friday, he will get the window out of the door and tap up so it was closed. I did stop by, but the window was too far down to be able to easily pull up. I was willing to forgo the window being up and asked to see the invoice for the part so I could reach out to the company it was ordered from and complain that if it was not a bad part to begin with, I would not have to pay labor twice. The owner refused to give me a copy of the invoice. Instead, he said to return in 2 hours and if I waited, he would get the door fixed. I was feeling very thankful and returned in two hours. Surprisingly enough, my car was fixed, and I was driving away ONE hour later without having to pay a thing. ONE HOUR. And, there was no paperwork given to me because he said that the part broke because of my window being too tight and putting too much pressure on the unit, but he was not going to tell NAPA that so that they would pay warranty and labor. He also advised me that he called NAPA and argued with them to cover the labor for me. REALLY???!!! When they have a 2-year parts and labor warranty?? So went home and googled it. The time to fix the regulator in my door should only take one hour. (As proven when he fixed it in less than an hour). Went on NAPA and found the part was charged to me at a 200% markup. I get mechanics are going to mark up the price of a part, but 200%? I will not ever recommend this place to anyone. Overcharged for labor (2.5 hours instead of 1) and marked up on the part. This is the kind of place that gives mechanics a bad name. It is not reasonable in my book and now concerned about the part he put in my car. read more