Friendly family owned and fairly priced. I will bring the car back to them when need service again.

Update: The owner got in touch with me and admitted that they made a mistake and should have covered the labor to replace the defective part. He sent me a check to reimburse me for a portion of the labor that it would've cost to install the replacement part under warranty. They only reimbursed me for 1 hour of labor when they originally charged me 1.5 hours to install it. Since they sent me the check and admitted they made a mistake I am updating my review to 3 stars but I still would not trust this Garage in the future and I will not be going back to them. After seeing all the excellent reviews of this place I thought I'd give them a try when I needed my rear drivers side window regulator replaced in June 2022. I am very sorry I did. The service I received definitely didn't live up to the reviews. The first thing that happened was when they called to tell me the window was done they told me my front drivers side window regulator was broke now. I told them to just leave that one go and I would fix that one myself because I couldn't afford to have them fix both at the moment. For the drivers side rear one they charged $165 for the part (which only cost about $100 in the store) and $135 for labor for a total of $318 just to fix the one window. I don't consider that reasonable like all the reviews say. The shop I normally go to told me they would do it for about $100 less when I called to get a quote to get the newly broken front drivers side window regulator. I told Lauger's I wanted my old broken window regulator back because it had a lifetime warranty and I wanted to exchange it at the store where I bought it to have a spare. Lauger's LIED and told me they put the old part in my car. They kept it and I'm sure they returned it to NAPA and got more money back from it since it was a NAPA part! 16 Months after Lauger's replaced the rear window regulator it broke and the window was stuck down. Since Lauger's is a NAPA Auto Care Center I called them to have them replace it under the NAPA 24 Month/ 24,000 Mile Parts and Labor Guarantee. Lauger's LIED again and told me the part is covered 2 years but labor is only 1 year. I called NAPA Corporate and confirmed that the part and the labor should both be covered for 2 years at Lauger's and they didn't understand why they would tell me only 1 year labor. I honestly don't want Lauger's anywhere near my vehicles after this because I don't trust what they might do so I accepted their offer and picked up the new window regulator from them and installed it myself. When I took the broken window regulator out I noticed that it didn't even match the part # that Lauger's said they installed on my bill! This is outright fraud! I think they must have installed a cheaper part than the part # they charged me for on the bill which is why they refuse to honor the warranty. Don't make the same mistake I did by believing the glowing reviews this place gets because it's definitely not true. I learned an expensive lesson by putting my trust in them and will definitely not be going back and will also be telling everyone I know to stay far away from this place. read more

Lauger's Auto - Auto Repair Near Me - Hummelstown, Pennsylvania

Update to company response. I was happy that my window was fixed when left shop. My AC does not work and the mirror was run into (prior to first fix so irrelevant). But seal was NOT pushed into door jam. That has nothing to do with the 100% markup OR the 2.5 hours I was charged for labor on a 1 hour job. And windows are meant to go up and down. I am unsure what your idea of excessive is, but my window use is not excessive. Wonder what NAPA thinks? After reading the glowing reviews, I was worried about submitting this review. However, the one negative review on here could have been mine. In November 2022 I had my window regulator on LF door replaced. Cost me 357. 2.5 hours of labor and a 100% markup on the price. (did not realize that at the time). The same part broke last week. Called Lauger's and was told they would warranty the part but not the labor. The owner was very nice and said instead of charging me 2.5 hours of labor he would only charge me for 2 hours. (Come to find out that both part and labor are under warranty.) Also advised it would be 3 weeks to get fixed but would squeeze me in in two weeks but if I swing by on a Friday, he will get the window out of the door and tap up so it was closed. I did stop by, but the window was too far down to be able to easily pull up. I was willing to forgo the window being up and asked to see the invoice for the part so I could reach out to the company it was ordered from and complain that if it was not a bad part to begin with, I would not have to pay labor twice. The owner refused to give me a copy of the invoice. Instead, he said to return in 2 hours and if I waited, he would get the door fixed. I was feeling very thankful and returned in two hours. Surprisingly enough, my car was fixed, and I was driving away ONE hour later without having to pay a thing. ONE HOUR. And, there was no paperwork given to me because he said that the part broke because of my window being too tight and putting too much pressure on the unit, but he was not going to tell NAPA that so that they would pay warranty and labor. He also advised me that he called NAPA and argued with them to cover the labor for me. REALLY???!!! When they have a 2-year parts and labor warranty?? So went home and googled it. The time to fix the regulator in my door should only take one hour. (As proven when he fixed it in less than an hour). Went on NAPA and found the part was charged to me at a 200% markup. I get mechanics are going to mark up the price of a part, but 200%? I will not ever recommend this place to anyone. Overcharged for labor (2.5 hours instead of 1) and marked up on the part. This is the kind of place that gives mechanics a bad name. It is not reasonable in my book and now concerned about the part he put in my car. read more

Lauger's Auto - Labor at 90.00 an hr. Charged for 2.5 hrs on a 1 hr job. - Auto Repair Near Me - Hummelstown, Pennsylvania

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I cannot recommend this business enough! My wife and I have dealt with a lot of the "fast" places to get oil changes and inspections. I drove by this business many times and always wanted to inquire. I bit the bullet and over the period of two months, had three of my vehicles here for different things. The quality of their work is phenomenal! Their customer service is beyond reproach! This is the way that automotive services should be! Now, you will not call up and get the same day service like you will at some of the 15 or 30 minute places. Plan ahead and you will be more than satisfied, I guarantee it! This place will be our "go to" going forward for our vehicles. read more

These guys know that they're doing! Andrew did great work on my Chevy Silverado. They have my trust and confidence. Highly recommend this shop. read more

Lauger's mounted and balanced my pre-purchased tires and a wheel rim. They were friendly and up front about the cost. They also had everything done very quickly! I will definitely be back for any car problems I may have in the future! Thanks so much, Lauger's! You guys were great!!! read more

Brought my truck to Lauger's to have a front bumper replaced as well as bed caps installed. I also had them install running boards. I was so glad I did! Everything looked great. The service was fantastic. I needed the work done professionally but also quickly because I would be going out of town. Very accommodating. I've brought my BMW and my Lexus to them for inspections. I have always been satisfied and now they have my trust. read more