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    Elgin State Bank

    2.2 (6 reviews)
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    Updated over 3 months ago

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    Services - Elgin State Bank

    Investment management

    Personal banking

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    28 days ago

    Bank really sucks hold on ur account and they have a update every single time u need to pay bills if I could go lower then one Star I would

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    1 year ago

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    2 years ago

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    5 years ago

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    12 years ago

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    Elgin State Bank

    Elgin State Bank

    (2 reviews)

    This bank has made mistakes consistently with simple account transactions since last summer when we…read moreopened a straight-forward account. Trying to address the bank errors, which the bank has admitted, has proven very taxing because communication and systems are not responsive and solving the issues have taken a lot of our time. This bank does not communicate individual phone numbers for the branches unless pressed and there was no return call from anyone in senior management to discuss corrective action to our concerns with when messages were left by voicemail, survey and by direct request though a bank employee we finally reached by phone. We have been very long-term customers, believing in the importance of supporting local businesses because they employ people in our community. Now we are ardently looking for a new local bank that understands and applies accuracy, quality, best practices, professionalism and also knows how to avoid making mistakes with customer accounts.

    After walking my dog Saturday June 9th, we went to get food at Tyler Creek Plaza. It was raining a…read morelittle so we didn't stay out for long. We passed by Elgin State Bank but I stopped because I saw ponies hooked to a carousel walking in puddles. I was pissed so on Monday June 11th I went back there to ask the manager, Elizabeth, why they were sponsoring animal abuse. She told me it was for their employee appreciation celebration. I told her I was mad about it and she said that it was ok because they know the owners and they take care of their animals, so if there was lightning outside they would corral them into their carriage. I tried to make her understand that hooking them to metal bars and letting little kids ride them is cruel and exploitative. (I'm not mad at the kids because they don't know but it would have been a great opportunity to teach them that it's not ok). We were both testy and no matter how intensely I expressed my concern she really didn't care so I thanked her and left. And trust me I'll be there next year if they do it again.

    Elgin State Bank - banks - Updated May 2026

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