The staff at the Elgin location are some of the nicest I've ever dealt with. I had a transaction…read morelate on a Friday, and they were so friendly and welcoming.

From the owner: Prairie Community Bank, Elgin IL, can help you bank smarter with our wide variety of banking…read moreservices. To know us better, give us a call at +1 847-310-4477 or visit us at 1000 S McLean Blvd, Elgin, IL.

I was a customer of Larkin Bank back in the 80's. They were eventually bought by Chase which is…read morewhere we still bank. Our family (parents, children, etc) has used Chase ever since Chase came to Elgin. I have both my personal and business accounts at Chase as does the rest of my family. Over the years Chase has become less and less responsive. During Covid, I applied for PPP thru Chase and received nothing. We're a a small company with 3 employees. I'm sure all of their major corporate customers we taken care of to the tune of millions, probably billions. We also had business with TBK. They contacted us to see if we needed help. They were able to get us a small PPP loan without any issues. Last year I had a business check stolen out of the mail and washed. They change the amount to $4500 and the name to some rando in Missouri. Deposited it via phone thru their bank. ABSOLUTELY ALL OF THE SECURITY info was wiped, no watermark, no foil seal, nothing. I paid for checks with the full security features. Chase paid it, no problem. My 8 yo granddaughter saw the difference between that check and the others when she looked online. Who or what checks when it arrives at Chase. Stevie Wonder could have seen the issues. Regretfully, my accountant only reconciles quarterly so we missed the 60 day window to get reimbursed. The check was not much better than notebook paper and some type, but they paid it. Presently, I've been a POA and sines on my moms bank accounts. She passed away last month. I went to Chase, met with the Branch Manager, let he know if the passing. She was able to consolidate her accounts and move what money she had to checking. I explained I had bills to pay such as cremation, nursing home care, Drs bills, utilities on her home, etc. I left the bank, went home and write out bills. About 7-10 days later I start getting letters from Chase that the account was frozen because one of the signers had passed. ALL of the checks for her bills were returned unpaid. Rather embarrassing to have the check for the funeral home returned. They knew I was going to pay bills, however, no warning that the account would be frozen. On the positive note, the ATM access is great. I've learned to use the security features via the web. I now have any deposit or withdrawal of more than $1 set for review by me. otherwise not much else. We carry a decent balance in our business and personal checking accounts. The interest is .01%. and now they charge $25 for our personal account because we don't have more that 100k in investments or savings. Not sure how banks work but I assume they loan out our deposits? At the current 6-7% they charge for loans they can make 6000 off of a 100k deposit. In exchange they don't charge $25 for my checking account? Very generous on their part. I guess it's time to find a local bank that supports the local businesses and people. Good bye Chase

I went there yesterday to pay my tax bill and I was shocked to see at least thirty people waiting…read morein the teller line. Being handicapped, I cannot stand up for long periods of time. There were no accommodations for the handicapped customers. I sat down for a few minutes but the line just got longer when more people arrived.. Clearly this bank has no procedures in place to assist Americans With Disability. I just left without waiting any further. Will never come back here again...

We enjoy the excellent personal service we receive at First Mid & Trust. We have several business…read moreaccounts and loans for properties in Illinois, Michigan, and Massachusetts. Rick, Paul, and the team behind the scenes go beyond the average and provide hands-on assistance, guidance, and expertise. We enjoy working with Loi and Elizabeth, reassuring us our business banking needs are met with confidence and skill.

From the owner: First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois…read more First Mid offers customers Banking, Insurance, Wealth Management and Ag services throughout Illinois, Missouri, Texas, and Wisconsin. Located in St. Charles, Illinois, our St. Charles location serves customers in Kane County and in the surrounding Chicago area. For additional information, visit our website. For our holiday hours, visit our website. This location is lobby-only.

Pnc in general sucks!! Just to make an auto loan car payment you have to go to 80 people in one…read moreday!!! Like what the hell!! The bank in general is a scam! Never i will get another auto loan or a card with this bank!! They have issues processing payments and will not help anyone with disability as the bank it self discriminates disabled people! I will get the news as i have recording of all the people we talk to and yet they have no idea how to fix the payments. All those people that are higher as manager and gm just have the certificate but still have the same level knowledge as a regular employee!! Makes no sense! Go local stop going to big corporations as they wont contribute back to your community. Local banks are way better and offer more things. GO LOCAL!!!

We have been with PNC Bank for almost 20 years. Our closest local bank is this branch on Summit…read moreStreet in Elgin, IL. At a time when PNC is actually closing their local banks and turning them into "Solution Centers," which do not function as a normal bank and you cannot do normal banking transactions there, it's great to have a branch that is still normal and has a drive thru, etc. However, just recently, this branch has been a mess. Long lines out the door in the lobby, lines wrapped around the building in the two drive thru lines. Regularly there seems to be only one person working everything, although there can be 2-4 more people in the branch just standing around. Today was unacceptable. I am self employed and receive multiple checks from clients. It's just easier to run through the drive thru and quickly make one deposit. Don't trust the atm with good reason, and electronic deposit doesn't always work. We sat behind a car that was ahead of us, just ONE car ahead of us, that's sat at the drive thru terminal for 20 MINUTES and didn't move. Finally we couldn't wait any more, so we pulled around to the lobby entrance, I tried to go in and the door was locked. The lobby was packed with a long line. I was met at the door by the bank "hostess" and the security guard lady. They said the lobby was closed because it was too full and that I should use the drive thru. (We are talking through the glass door) I said I have been sitting in the drive thru with only one car ahead of me that hasn't been served and hadn't moved for 20 minutes and I just need to make a simple, quick deposit. What do I do? I asked what was going on. They then immediately raised their voices at me and said, "The lobby is closed. Use the drive thru." I repeated the problem with the drive thru and once again asked why there is such a problem inside and outside. They elevated their voices again, especially the security guard who got in my face through the glass and kept yelling the same thing over and over. Truly, what is going on here? Customers are not being served well by PNC and certainly not at this branch. If you are short staffed, assuming that's the problem, hire more people or borrow staff from other local branches. To be met at the door of a bank that's supposed to be open with such hostility is disturbing. Great way to treat loyal customers. You're welcome that we continue to do business there. Holy cow.

I have been to this Bank many times now. Although, I have some trouble getting my car through the…read moredrive-thru because of the small space, I still am satisfied with this Bank's service.

Been banking at old 2nd for 20+ years for business and personal but will not be returning to S…read more Elgin branch anytime soon. Went through the drive-through the other month to do a simple deposit before heading out of town and got lecture at the teller window on how I had my accounts set up. I let her know I did my banking at a different branch, have things set up that way for a reason and did not stop at her bank for money advice from somebody at the drive-through teller window. She wagged her finger at me through the window, mumbled a few words, and told me if I wanted to fix my accounts to let her know because the other branch I use doesn't know what they're doing. Anyone who knows me knows I'm not one to complain. I've only written a handful of reviews in my life, but this bothered me especially when I found out it was the branch manager. I'm loyal to old second but expect more... especially from a manager.

Personal bankers at the south Elgin branch are awesome, very friendly and personable. They take…read morecare of your needs and go over all steps and options available to your needs.

Started using CAFCU for an auto loan many years ago. We now use them as our primary bank and have…read morehad several vehicle loans with them as well. Said goodbye to the big banks and are very satisfied with the great service, loan rates and staff.

I had been with cafcu since the 90's. They had great customer service…read more This Alero is crap! I was on hold for 30 minutes and no one answered. I was also the the only one in the chat and no one picked up. For an unknown reason they blocked my zelle so I have no way to contact them. I will be searching for a new credit union.

Great bank! I switched here from Chase and since I've been coming here I've always been greatly…read morehelped.