This is a great hometown bank feel even if there are multiple locations around Chicagoland. The…read morepeople working there are friendly and give service as quickly as possible even when they're busy. Plus, once you've worked with the bankers there they remember you! Bonus is you receive a follow up call to make sure you're good with a stolen debit card or if you had issues with online services. Another perk is they're one of the few banks left with a coin machine.

I have been going to this bank since it opened. They're extremely nice and customer service…read moreoriented. It's a really friendly neighborhood feel when you go in there and the same people have been in there for a very long time and they know who you are when you walk in.

Avoid this branch like the plague. I went into the branch in November 2024 (it is now March 2025)…read moreto open new accounts to to take advantage of new account offers that would have given me $900 in bonuses if I met certain criteria (amounts in account and direct deposit). Their employee, as it turns out only signed me up for a $300 deal and even though I had proof of what I offer wanted him to sign me up for, they will not honor that. That employee also promised me two books of checks for free - which I never received, and they now claim that they do not do that.

I frequent this location often and it is my hometown bank. I always have good interactions and feel…read morewelcome even when I show up 5 minutes before they close

The people that work here are wonderful, but as a whole.. how can a company say that they are a 5/3…read morebetter when then overwork the one employee on a Saturday and make everyone wait more than 5 min to get to the window. Very frustrated.

BMO should be in the loan shark business instead of banking. I had an overdraft of $40.40 and I…read morewas charged $580 for the overdraft. That's 93 %.

It is like pulling teeth to get anyone to return my call. A banker left a message for Manager to…read morecall me, but I did not receive a call from him, then a banker from another branch emailed the Manager, so I thought, but still did not receive a call until I called again, left a message, and the Assistant Manager called. I asked for the Manager's contact info., called and left a voice mail, but am still waiting for a return call after a week. I want to close our accounts.

Not even a member but called to inquire about cashing a savings bond and Barb was extremely…read morefriendly and helpful! I feel much more confident and relieved about the process now. If i ever have to open another banking account i will highly consider banking with bmo in cary!

Went in today to open an account. Received a mailer for a $300.00 bonus to open a new account…read more They had only 2 people sitting at the desks. I asked the woman where I would go to open a new account. She said have a seat, we will be with you in a few minutes. Five minutes later she passed by me, still helping another customer which I understand, but she said to me, it will be a few more minutes we are helping our clients. I know she saw my flyer and seemed disinterested in my business. I waited another 15 minutes, 20 minutes total. I decided that they should not waste their advertising dollars to get new business they really don't want. Took my deposit to Chase, I won't be banking at Harris.

The best, friendliest staff I have ever known at any bank. I recently was in Hawaii, where there…read moreare no branches, and I needed to transfer money to another account. I called them up and they were able to do it over the phone! They are hands-down, truly the best. I even have my business loan through them.

Exceptional service from Ms Lisa and Ms Diane were exceptional professional and friendly. And, you…read morewould be a fool to go to any other bank.

At the Woodforest in Crystal Lake. They have awesome employees their kind their courteous and…read morethey're very professional and I would, recommend this bank to anyone, Their very knowledgeable, and I love the bank because it's very professional people There. care about their customers.. Thank you.