This bank has very good customer service. The bankers know who you are. The bank rates are very…read morecompetitive. I feel like my business here is appreciated. Maybe for those who do everything online this is not important, but for those who like to do in person banking on occasion it makes a big difference.

STAY AWAY** STAY AWAY**. STAY AWAY **…read more They are TRASH.. I've had them since they bought out Inland Bank.. I have had more issues with these clowns in the last two months than I did the passed twelve years with inland

I want to give a Shout out to Adam for helping me on the phone . I was having a problem with…read moregetting a transfer to North Carolina and he let me know coming in was the best thing to do .

excellent customer service at vernon hills location, great location, friendly staff! Always there…read moreto assist with any questions.

1/2022 Only used the drive thru. But people are nice. Wish for longer hours, but that is most…read morebanks now. No complaints. Staff and service is good.

Very nice PNC. Very clean, well organized. The staff is very friendly. Had no problems with my…read more"complicated" withdrawal.

I love going to this branch. The staffs are courteous and fast. Don't go to the Palatine branch. I…read morehave bank at this branch for more than 20 years.

I just recently open an account with Macy's with the credit card managed by CitiBank. I made a…read morepayment over the phone this past Wednesday and received a confirmation number by the representative. This Saturday, I did my due diligence and followed up to see if my payment posted on my bank's website . Which it has not. I called the phone number on the back of the card,which I presume is CitiBank, and they do not see the confirmation number that was given to me either. I believe that I was lied to by the person on Wednesday. I will proceed to the nearest branch next week and pay the account off and close the account out. So. to anyone opening a credit card at Macy's, I have one word for you: BEWARE

This is a great local bank. I have my business account with them, and their customer service rivals…read morebigger banks. They only lack some of the new technology bigger banks have such as making deposits with a photo of a check.

We are a small local business that has used this bank for years and never had any issues or…read moreproblems. Their customer service is awesome and they helped us get the Payroll Protection Loan quickly when the larger banks couldn't help the small businesses out as fast. We have and continue to recommend this bank to all our friends.

Not even a member but called to inquire about cashing a savings bond and Barb was extremely…read morefriendly and helpful! I feel much more confident and relieved about the process now. If i ever have to open another banking account i will highly consider banking with bmo in cary!

Went in today to open an account. Received a mailer for a $300.00 bonus to open a new account…read more They had only 2 people sitting at the desks. I asked the woman where I would go to open a new account. She said have a seat, we will be with you in a few minutes. Five minutes later she passed by me, still helping another customer which I understand, but she said to me, it will be a few more minutes we are helping our clients. I know she saw my flyer and seemed disinterested in my business. I waited another 15 minutes, 20 minutes total. I decided that they should not waste their advertising dollars to get new business they really don't want. Took my deposit to Chase, I won't be banking at Harris.

If I could do a negative I would do that. No one is available at night and weekends. They take…read moreextra days off on Holidays. Can be very rude and unhelpful. They are just like any other bank, you do not matter. At least at a bank you have access to customer service 24 hours a day not only during 9 to 5 and no weekends. The fees they charge are so outrageous and will make sure they process items to get there fees. Stay away and open a couple of accounts at a regular bank. Once they merged I was charged for numerous debits from China after the merger and they fixed it once I called and I did not have to file any type of dispute and I was told my information was compromised. Just stay away and try some of the bigger banks versus a credit union where you at least have access to customer service and more ATM machines to us without cost.

Elvia is great! I've had an account for 23 years, my parents even longer. Very helpful, and Elvia…read moreknows her stuff!