Not even a member but called to inquire about cashing a savings bond and Barb was extremely…read morefriendly and helpful! I feel much more confident and relieved about the process now. If i ever have to open another banking account i will highly consider banking with bmo in cary!

Went in today to open an account. Received a mailer for a $300.00 bonus to open a new account…read more They had only 2 people sitting at the desks. I asked the woman where I would go to open a new account. She said have a seat, we will be with you in a few minutes. Five minutes later she passed by me, still helping another customer which I understand, but she said to me, it will be a few more minutes we are helping our clients. I know she saw my flyer and seemed disinterested in my business. I waited another 15 minutes, 20 minutes total. I decided that they should not waste their advertising dollars to get new business they really don't want. Took my deposit to Chase, I won't be banking at Harris.

Service has been excellent with in-person and tech support! Also... a better CD rate than other…read morefinancial institutions in town.

Nick DiNardo has been an outstanding contact at First Mid. My business has been banking with this…read morelocation for over 45 years, and yes the first transition from First National Bank of McHenry to Blackhawk bank was a little rocky and so what the recent transition from Blackhawk to First Mid... but that is expected when financial institutions merge. I did come across some frustrating situations but every single one of them was quickly addressed by Nick and he always went above and beyond to make sure the issue was resolved, and then followed up to make sure everything was working fine. Great job Nick! Reminds us of the old days when First National Bank of McHenry was very small! -Greg J.

Iowna Horn runs a very good location. She has worked there for many years and her staff, Petnya and…read moreStephanie are knowledgeable and get to know their customers by first names. They let you know if there are new savings programs available. There used to be some tellers that were not as nice in the past but they are now gone. I highly recommend this location. Greg S. 2-7-26

I spoke with Keyon from CAFCU at 8am. She was very helpful…read more I had a problem with Apple Pay. Keyon was pleasant and professional. The thing that I liked about her is that she really seem to love her job. She was patient with me and did not tried to hurry me. Keyon is an asset to CAFCU.

Have been banking at Home State located in Lake In The Hills for 20 years. Always enjoyed working…read morewith helpful and friendly staff. We are satisfied with loans and mortgage -all paid off now. Just an all around good bank to do business with. Staff is always considerate and helpful to explain questions we have taking time to help us understand completely. We highly recommend this bank because of these reasons. But, we have a special shoutout for a recent banking issue for my departed mom's PA account which no one was willing or able to help. Thank you Debbie L. For your kindness and understanding helping to resolve my problems. Sincerely, Ron L.

Knowledgeable friendly helpfull staff. I have never experienced an error with any of my accounts…read morefor over 40 years. I fell confident and secure with HSB. They go out of their way to answer questions and otherwise help. The Senior Class Club is a nice plus. No fee for counting my coins. No fee for blank checks. No fee for debit card. No fee for check or savings registers. No fee for paying real estate tax. No fee for bill payment checks. No fee for using ATM at HSB banking stations.

The worst bank I've ever banked at. The personal bankers are brainless and don't understand how…read morebusiness work. They also lie about details such as fees until it's too late. Chase is a much better bank. Stay away from crystal lake bank.

If I could give 0 stars I would've. I was upfront and honest about how I wanted the bare minimum…read moreaccount to cash pay checks without a fee ... Pierre Garcia branch manager explained that's not the type of business he wants. Chase Bank had no problem with this, why would anyone bank at Crystal Lake bank with a manager like Pierre Garcia.

I've been banking here since 1989 and have had a real good customer experience with this bank!…read moreGreat service (tellers, bookkeeping, technical support, etc.), people and security! I also like their online banking system--useful features and good customer service. Their location is great too--close to home, Mariano's, and the restaurant strip on Route 14/Northwest Highway between Palatine Road and Hicks Road! I also noticed they've got a lot of older longtime customers who've been banking with them for centuries, so that was reassuring to see! I think the only area of improvement they need is to be open a little bit later on weekdays; some of us commute to the city and having to try and get to the bank before they close at 6 pm from the city, is not realistic nor helpful...sigh/groan! But other than that, I think I'll stay with them a while longer...

The people here are very nice…read more We opened a joint checking account for my son when he turned 14 so he could start using a debit card. Closed the account after less than a year. The website is terrible and so is the mobile app. Here is my issue. The old KCT CU participated in Co-Op shared branching network. But Consumers CU is not a shared branching partner. CCU took over teller lines in Feb 2026, so if you are used to making transactions at a KCT/Consumers location for another CU, you're out of luck ... unless, of course, you open an account at KCT/CU. They have a "Members-Only" Policy. They don't open the national co-op portal for people who aren't members at THEIR credit union. It's a great way to force people who don't want accounts, to open accounts. Thanks for nothing.

We had a account and find out that if you take money out of your savings more than 6 × you get…read morefined so we asked for a first time removal of the fine of $ 5.00 and they wouldn't do it! when it was a first time offense so after that they lost 2 accounts .

It is not often one recommends a bank. However, the staff at Fifth Third bank on Virginia st in…read moreCrystal Lake are incredible. They really do provide a personal service. I want to specifically mention Dalton and Marina who have gone above and beyone to help with many tasks.