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    13 days ago

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    College Hunks Hauling Junk & Moving - Naperville

    College Hunks Hauling Junk & Moving - Naperville

    3.5
    (51 reviews)

    If I could give this company -1000 stars I would…read more I rarely leave negative reviews, but my family's experience was so disappointing that I feel obligated to warn others. We hired College Hunks (Naperville, IL) for a local move between two homes that were only about five minutes apart. Before the move, we answered detailed questions about the size of the homes, the number of rooms, and what needed to be moved. Based on that information, we were given an estimate of approximately 6 hours of work and an expected cost of around $2,000. The reality was very different. The move ended up taking approximately 13 hours--more than double the estimate--and our final bill was nearly $4,000. We were told the extra time was due to a two-story walk-up and a blocked alley entrance, but these explanations do not justify such a massive difference from the estimate we were given. The men on the team also did not inform anyone that they were going on break and we have no idea when they started/stopped their break. To make matters worse, several items were damaged during the move: * The back panel of a dresser was damaged. * The center support leg for that dresser was lost. * A small piano was broken. We submitted a damage claim during the first week of May and have repeatedly attempted to follow up. Despite numerous calls, we have received no meaningful update or resolution. At this point, the lack of communication has been just as frustrating as the damage itself. I understand that estimates can change and that moving is difficult work. What I do not understand is how a move can take more than twice as long as estimated, result in damaged property, and then be followed by weeks of silence when a claim is submitted. All we have asked for is a fair resolution regarding the damages and a reasonable review of the charges. Instead, we have been left chasing answers. Based on our experience, I would strongly encourage anyone considering this company to get every detail in writing, ask detailed questions about how charges are calculated, and carefully document the condition of all belongings before the move.

    I was extremely disappointed with my move with College Hunks. Communication was poor from the…read morestart. I informed them ahead of time that I had several items in the basement, including a treadmill, but no one mentioned it would need to be disassembled before moving day. Instead, I was left to disassemble it on the spot and am not even sure I will be able to reassemble it correctly. The crew also caused damage to both the home we left and the home we moved into, including gouges and black marks on walls and a door frame. They also tracked mud into the house. At the destination, numerous items were not placed where they belonged, creating additional work for me after the move. When it started raining, instead of completing the move properly, the crew piled basement items in my garage, blocking access to my car. Those items could have been taken downstairs using the interior stairs, but they chose not to do so and left them for me to deal with. One item is so heavy that I will now have to pay someone else to move it. To make matters worse, my attempts to address these issues with the company have gone unanswered. Overall, this move resulted in property damage, extra work, and additional expense. I expected far better communication, professionalism, and customer service. I would not recommend College Hunks. If I could rate them negative, I would do so.

    Elevate Hauling - junkremovalandhauling - Updated July 2026

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