Had a 1:30 appointment and by the time called back and massage started it was And how do they measure the time? I got into the room at 1:33 by their clock. Plaid for 90 minutes and she was done at 2:50 by her clock. That's not 90 minutes even not counting her stepping out etc. the massage was great. Don't pay for the extra time. Idk yall if it's worth it over all. read more

Elements Massage - Lobby - Massage Near Me - Phoenix, Arizona

Had a fantastic massage from Renaja today! She was a great mix of professional, easy going and made things super relaxing. I walked out feeling brand new. Thank you! read more

Been a member for years. Waited a month and a half for an appointment the day I showed up I watched my masseuse, walk out the door and was told that I did not reply on my text, which I did reply Y. This has happened a few times. I will be canceling my membership, but will wait for the appropriate time., so that the 90 day process play to my favor. read more

I've been a member at Elements for years and have yet to receive a subpar massage. I've seen many different therapists and had all of the "add on" services like the hot stone massage and aroma therapy. You really can't go wrong at this location. Do yourself a favor and add the CBD if you're really looking to relax. (You may want to be sure you have time for a nap afterward.) The service is good, the facility is clean and relaxing, the massages are top notch and recently they've added a facial option as well. I had a facial with Cohen and I'll be back next month for my next. She was friendly, knowledgeable and my skin felt like magic when she was finished. read more

This place is absolutely HORRIBLE!!! AVIOD at all cost. They lie about downgrading your membership, they don't make any notes on your account to document what was discussed, which makes it impossible for them to process a refund and the manger Tyler is absolutely useless. The rooms are raggedy, the bathroom is old and outdated. Nothing special about this place at all. read more

This business has lost sight that texting there clients is a privilege of convenience and respect. Their communication is arrogant, shortsighted and heavy-handed (see other similar review with text messaging). They send out text messages with lack of clarity, full of ambiguousness and with no regard to the individual client. When I respond to their communication style texts the receptions becomes argumentative and offended as though "how dare you be confused by my confusing text messages." The business aspect of this massage elements cheapens the massage and therapeutic experience. I have canceled my subscription and will be taking my business elsewhere that communicates with respect, kindness & courtesy. I am responding to the owners reply: FYI your previous manager was OUTSTANDING text messenger; she was witty, funny, personable and always CLEAR. She was a truly classy act, one of the best wordsmith's I've experienced via business texting! Therefore, suggesting that I "misinterpret" a text message is pretty rich mansplaining when other clients are receiving the same convoluted text messages and providing the similar feedback. Here's a NEWS FLASH: I receive have a dozen text communications from other businesses daily, and do not EVER have a similar experience as I do with this ME . Take ownership of your need of improved communication and leave it at that without blaming the client. It's not a good look! NOT A GOOD LOOK! read more

I booked massages for my husband and I to come in at the same time and several days before our appointment, I received a call from Elements Massage telling me that that time was no longer available and that they were being moved to later that same day. But as it turns out, they only moved one of our massages so when we didn't arrive for the earlier massage they called and said there had been a miscommunication and that they were canceling both of them and we should call back and reschedule. I then got a call from their manager telling me she was using my credits to cover the massages and that the no shows were our fault. I explained the circumstances numerous times and she refused to reinstate my credits.It was the worst customer service experience I've had in a long time. If youre looking for a massage membership don't use elements. Go somewhere else. read more

Friendly people, very relaxing and clean. They tailor everything to what ever make you comfortable. Very professional and did I mention it was relaxing. 10/10 read more

Just wanted to be fair to Elements. I rebooked my massage for a couple days later again 8-9pm. Day of massage I got a phone call from Tyler? asking if it would be ok to move my massage up an hour earlier. It was convenient for me so I went ahead and did the massage at 7pm. I appreciated the actual phone call and closed loop communication as opposed to a text message which may or may not work. This is how it should go every time and appreciate that Tyler ensured we were all on the same page. read more

Horrible they lie about cancelation of membership. They get you to suspend then charge you for another month. Then when you try go cancel they want you to pay yet again for another month. This is horrible service and will never recommend them. read more

I just had the most fantastic massage EVER!!! I was a Holistic Health Practitioner for many years in California ( several years ago), so I have had more than my share of massage. This young woman, Luz, at the Camelback Elements Massage outshined any other that I can remember. For anyone in the market for an excellent technician, this masseuse is woth the time to schedule a session. My sister gave me an hour and a half appointment for my birthday and it was so, so relaxing/refreshing. I believe she found and removed many hours/months of neck/back/shoulder tension. I work remotely preparing taxes and so am on the computer way too many hours. I highly recommend this young women, Blessings for those wise enough to check her out!!! read more

Great customer service. They moved my appointment to a different day due to one of their therapists injury, but gave me and my bf a complementary hot stone. read more

Elements Massage - Massage Near Me - Phoenix, Arizona

I saw that they were open on New Year's Day and so I asked if they had availability for deep tissue the next day. They did and they booked me with one of their best deep tissue therapists, Edwin. I've had many many massages in my life, trust me. He was phenomenal!!! He worked on my shoulders and neck the way I only wish massage therapists could work on my neck (yet most fall short of my expectations). Thank you, Element Massage and thank you, Edwin. If you ever need a deep tissue massage, Edwin is the man to go to!!! read more

HELP ME FIND ALONDRA! Alondra gave me the single best massage I've ever had. She was professional and highly skilled. She left Elements massage recently, but I haven't been able to find out where she went. Alondra, if you're out there, please call me read more

booked a massage today at 4pm showed up and was told that my son needed a same sex massage therapist. Was told by the front desk that they tried reaching however I never received a call. Total waste of time and unprofessional. read more

Had a great experience here. Scheduled my appointment online for a Wednesday evening. Ended up getting a minor head cold so called early the morning of to reschedule. The girl on the phone was so sweet and didn't make me feel bad at all even though it was a same day reschedule. I was expecting to have to pay a cancellation fee.. but nope! Rescheduled for Friday with no issues and has an absolutely amazing massage with Tanisha. I was eagerly greeted by two sweet front desk girls and had. I issues with check in whatsoever. Massage was great, my massage therapist even have feedback on what she felt throughout. I liked that they didn't just says okay you're done now leave.. It's felt like it made the massage feel like it should be taken as more than just relaxation, but like I'm taking care of my body and deserve to prioritize that. All in all, I have no complaints. Reception area was spotless as well! Great job to this location. read more

This one of the worst experiences at a massage place ever. First off upon arrival the staff was very unwelcoming and my sister and I felt very rush to being or session. Our time appointment was for 4pm due to traffic we were running late (called ahead and told them we were running behind) arrived around 415. They staff didn't take time to go over the services or mention that we wouldn't receive the full hour of service even though we are required to pay for it. I understand it couldn't be prorated but they could've easily let us experience an extra 10-15m of services. One services were selected I went into a room with the massage therapist Patricia. Not only did she make me feel uncomfortable but she proceeded to ask me what services I wanted after everything was discussed with staff in the front. She then told me the session would end at :55 and the full hour rate would be charged for about 35mins of service. Needless to say the experience was very lackluster. At no time did I feel like I receiving an authentic massage more like some rubbing oil on your limbs. I've had plenty of massage sessions before but this was sooooo unfulfilling and I felt the same way that I came. When the session was over there was no other guests waiting and she completely rushed me in exiting the room. I will not be visiting this location or any locations in the future nor do I recommend this for anyone. Completely wasted time and money with this establishment. read more

I have had my Best massage here and that is what this review is not about. The front desk staff makes you feel very pressured to get on the membership program. I really don't appreciate having a nice relaxing massage and then being harassed for not wanting a membership thug style. The girl at the front like jolted when I said no I'm not interested and she got really got abrasive. Why do I continue to have the same conversation with the same person when I tell them I am not interested in membership. Can you please stop asking! The only reason why I return is because they have one superstar masseuse there and she is worth the abuse at the pay counter. read more

DON'T GO HERE. I DON'T KNOW ABOUT THE OTHER LOCATIONS BUT THIS WAS MY EXPERIENCE WITH THIS ONE. The therapist was good when I went about 3 weeks ago. But their "manager" Tyler (he says he's the top person there) pressured me to reschedule right then. I told him I didn't have my calendar with me but he assured me he would send me a message with the date and reminders. I received one this morning that the massage was at 10am today. I messaged back I could not make that time and was told they would charge my credit card $45 PLUS I had a spa finder gift certificate with a balance of $51 on it that he KEPT that day and told me "nothing he could do about it". He wouldn't be giving that back either. So they basically charged me $96 (more than a massage) because he failed to send me the date and time of the next massage (and no handwritten appt cards either). They are franchised and I do hope the owner read the reviews. C Klein is listed as the owner of this location and I'll be tracking him down as well - if for no other reason then to let him know his manager isn't a very good one read more

The massage itself was good. I added cupping which was my first time trying it and I absolutely enjoyed it. However I don't think I would become a member because the facilities are not the nicest I've been to and I think that adds to the experience. I don't remember the name of the masseuse but she was very pleasant and overall customer care was good. I didn't experience any push to sign for membership as other reviewers have pointed out. read more

I want to say that my rating is not based on the ability of the therapist by any means. I have always had a good experience when getting a massage at this location. however, scheduling has cause concern to me. I schedule all my appointments online well in advance- about 3 months. I have been going to this location since 2020. recently, I have been getting a text notification 24 hours in advance to inform me my appointment has been moved to a different time to "maximize the therapists schedule." I typically try to make it work- i understand things happen and i try to be accommodating. I also work overnights and sleep during the day during the week. my job doesn't allow me to have my phone, so, I rarely see it on time and have literally no choice but to go or lose my money to make sure the therapist gets paid. I voiced my concerns as this has happened repeatedly the past few months and it's getting old. let me know 2 days in advance or put times that will work best for the therapist up to schedule at those specific times? I schedule in advance enough for any scheduling issues to be avoided. not everyone has the ability to call or text in advance. when I wake up for work, I have things to go and then I work all night until the next morning. it's not the standard schedule and might work for most people. I'm just asking for consideration and more of an advance on schedule changes. I also schedule other needed appointments the same day and usually have to make arrangements because of these changes and it's getting old. to the point where it stresses me out more than helps me relax. I'm thinking about canceling my membership and switching to massage envy. read more

I rated this place a three star. The reason, after my massage as I was checking out, I got pressure to sign up for a program where I'm billed monthly to put towards a massage. I just wanted a massage with no strings attached. No commitment to come back or to visit another location on a regular basis. My massage was not the best I've ever had, not in the running. As it stands right now I will not be a return customer. read more

If you come here for massages, don't sign up for their membership. They accidentally lost the paperwork for cancellation and continued to charge me monthly. I had to come in to resign the paperwork that they lost, and they charged me again the next month saying I didn't give 30 day notice. Management turns over frequently and they don't care about the inconveniences their membership causes. Too much of a headache, spend your money elsewhere. read more

Don't know why it's having me do a review I just Googled how to find it Bummer cuz I'm getting flooded with coupons I won't be able to use when I finally get there read more

I recently booked massages for both my significant other and my mother (separate occasions), and I must say they were both excellent experiences! The front desk staff was very friendly and helpful in helping me to book each appointment. Both my significant other and mother were very impressed with their experience, and definitely will both be booking again! Elements also has massage therapists of all types and pressure points which allows you to curate your massage experience. Overall, highly recommend! Will be booking a massage of my own very soon! read more

Went in for a massage for the first time here and was very well taken care of by everyone I spoke to.

The only reason they have 4.5 stars is because yelp allows them to delete reviews. Their owner is currently drunk texting me because of an issue I posted to yelp a week ago about their messed up schedules and horrible communication tactics. Clearly my assessment was correct. I need a 3 month refund and I will be in this week to cancel my membership. Also I need to corporate office contact information to report this unprofessionalism. If I don't get any or all of this I'll be reporting the business to BBB Updated with screenshots: so abusive. Sorry you can't handle a woman telling you how to do your job. I work for a high end company on their technical line, I know how to talk to people in a professional and direct manner to get my message across because it has not been received by anyone at your facility ñ, yourself included which is in my texts. if anything you were condescending and rude way before I got even more direct. And yes it is your fault that my comment was deleted because the only time Yelp does that is when the business tells them the review is fake even though you stalked my account and proceeded to call and text me with no response after my original comment that has since been deleted. read more

Melissa is amazing! She offered the best customer service, and is so kind! Thank you!

This is the second elements I have visited and I like this location just as much as the Tempe one. The staff are friendly warm and helpful in booking the appointment and getting me in to see my therapist. I saw Karen at this location and I will have to admit has amazing hands. She uses a very great technique on not relying on only pressure but using especially range of motion and stretching techniques to reset muscles where they should. She did wonders for my lower back pain. I have a very stubborn knot that doesn't like to be meddled with and sneaks back more often than not even after a session. This wasn't the case with Karen and I really feel better even a day later. The only drawback with Karen is she is allergic to lavender so you won't be able to use that scent in aroma therapy is you do that addition. There are other scents she can do though. There is also Himalayan salts suction cups and other bonuses you can add to your sessions for a small charge. Hour sessions are 99 but I do recommend becoming a member which bumps it down to 69 a session. The good part of membership is your sessions are rolled over if you do not use it in a month. You can also suspend membership for 2 months and not be charged if necessary and of course cancel anytime. I look forward to the next appointment with her and recommend elements to anyone looking for a reasonably priced quality massage. read more

Brent has made the best massage even better, the more he gets to know me every massage the better it has become. We have a great client and therapist relationships and he has learned what I need. He is the best massage therapist. All the staff is very helpful and very friendly. read more

First time visiting this place... very pleasant staff, clean facility and about average pricing. Patricia was great.

I went on Sunday, this was my first time ever going there. I've been around the block when it comes to massages; academy's, massage envy, Groupon ads etc.. and this was the BEST massage I've ever had. Sherry was who did mine.. I know when a masseuse is being lazy, taking breaks and going through the motions vs a masseuse that is identifying needs, working hard to get as many knots out during our hour and that enjoys what she does. I ended up booking another appointment with her for next month. Cannot wait!! read more

I love getting my deep tissue massages here. They also have heated tables which is cool but can get extremely warm lol. The staff is very welcoming as well. I'm a member and it's worth it for $69.99 a month read more

HORRIBLE CUSTOMER SERVICE! Alana is a terrible "customer service" manager. I reached on 1/10/2023 after a reminder that my payment was going to charge on the 15th, and asked to cancel the account. Nobody replied. I sent another email 2/1/2023 to cancel the account, and finally Alana replied on 2/2/2023 to attempt to keep my business. I replied to her to send me the forms and not to charge my card. On 2/2/2023, I realize she has charged my card. I email angrily that this was done, after I specifically told them not to. She replied per my agreement I had to give them 30 days notice, however isn't that unfair seeing as the reminder for payment from them was only 6 day notice? I asked for her to refund my card multiple times, she said no per contract. I asked her to send me a cancelation form, and she said no, I have to come in ... uh gas is how much per gallon? I asked to speak to someone else, she said no. I asked for someone else above her name, she said no. I asked her to send me the form again, as that is NOT in my contract, and she hung up on me. Sooo enter their membership with this in mind. If you fall on hard financial times due to Covid, they don't give a sh**. I used to recommend people to come here, and now I will post everywhere I can about this experience. read more

Professional customer service. Legit massage therapy. Calming atmosphere. It's worth the money!!!!! I feel so much better AFTER my one hour massage. I got a 60-minute massage here 45 minutes after seeing a chiropractor. I was in pain, had a headache, and was slightly light-headed. I had already taken 400 mg of ibuprofen and used a generous amount of refrigerated BioFreeze on my neck and shoulders. Yet, I was still in pain and very near tears. Following up with a massage that concentrated on my neck and shoulders really did the trick! If you don't want a man massaging you then tell the scheduler before hand when you make your RESERVATION with a debit/credit card. You'll have to request only a woman. You will be charged a $45 cancellation fee if you don't uphold your end of the verbal contract. Be careful with cancelling because it all adds up. read more

Had a massage and cupping today with Jennifer. She was fantastic, knowledgeable and professional. Great massage and will definitely be coming back! Thank you again Jennifer! read more

If you are unvaccinated beware of coming here unless you like feeling like a pariah. Front desk staff was rude about it. Therapist was rude about it. Massage was adequate but therapist lacked technique and rhythm. Would recommend trying to get into the Arcadia or Paradise Valley location if they have availability. read more

Barbara gave me the best massage ever..she relieved me from the pain I was having with the back and legs...and I had the most relaxing massage here..I tried the lavender smelled aromatherapy ..it's very very good and stress relieving ...they rightly leave you 100 percent pain free and stress free as per their elements promise ...the ambience is good and staff are super friendly and the massage is simply outstandingly superb ..I love elements massage read more

Elements Massage on Camelback is an amazing place to go when you are looking for a relaxing massage. The team that works there is friendly and polite and make you feel welcome from the moment you walk in the door. Every time I show up for a massage they greet me by name which really makes my day! My Massage Therapist Bryan is exceptional, truly magic hands and always willing to explain anything in detail when you ask. After 90 minutes or even 2 hours on the table I leave relaxed with a whole lot less stress in my shoulders and neck. I will keep going time and time again. It's rare to find such great client service today and I'm so happy I found it here at Elements Massage. read more

I treated my boyfriend to a couples massage, we both need one and it's been years for both of us...the front desk was friendly, didn't push products and was sweet person. I have a few first world problems..although I know this isn't a fancy spa I wish there was some kind of soothing, relaxing sent or smell in the waiting area. I didn't really like that the waiting area was right in the front by the register makes it not as relaxing. They did have little chocolates and strawberry infused water but again nothing fancy. Our massage room was nice the music was a little corny and not as soothing as places I have been in the past. One thing we noticed was the beds were not next to eachother or even facing eachother so we didn't one time get to ask eachother how our massage was. My massage was good I asked for high pressure and he did a great job there were times where because of injury I had a little discomfort I asked him to lighten up there and he did awesome with that also. He did this trick with a warm towel that was something ive never had before it was amazing. To streach out the neck. One complaint is he didn't massage my head. I love that I could have asked and didn't so that is on me also. My boyfriend enjoyed his massage and he was very relaxed and said she did a nice job with pressure. We both were relaxed had a 7pm hour and a half massage. Perfect time for us also. All in all good epxerence but not really blown away. If you're looking for a nice massage prices are a little high for what you're getting atmosphere wise. But good place I'd go back and see John again. read more

Elements Massage - Couples massage before another movie! Review to come - Massage Near Me - Phoenix, Arizona