After my review, I received a call from the owner, Jutta. She thanked me for my constructive criticism and invited me to return. I can honestly say, I was surprised and impressed with her genuine desire to better her business and professionalism, so, I accepted her invitation. When I arrived I was greeted by the front desk in a friendly and professional manner. My masseuse, Maritsa, was kind and knowledgeable. She asked which areas required focus and to please let her know if I need an increase/decrease in pressure. I was extremely impressed that Jutta had purchased the prenatal "donut shaped" pillow (mentioned in my previous review.) Maritsa was an excellent masseuse. She used just the right amount of pressure, checking in periodically to make sure it was appropriate,, despite asking me to let her know. She got rid of my knots and even gave me some posture pointers as prevention for back aches. She was so fantastic that I made an appointment with her for my in-law, and rescheduled an appointment for myself. Maritsa you are a gem! Thank you Jutta for being such a professional and truly caring about your customer's experience. read more

Needed to kill time and found this place. So glad I stumbled onto this place on yelp. The staff in front was very professional and kind. My masseur was Victor and he did a great job working all those sore muscles. I had no idea I needed that much work. If I actually lived in the area, I would definitely go back every other week read more

I have shoulder, neck & back pain & needed a massage really bad. I bought a groupon 90 minute massage & booked it with Maria. She was amazing, really worked on my knots & I felt immediate relief when I walked out. Front desk girls were nice and friendly, offered me their packages but no pressure. The place is truly relaxing & clean. I'll definitely book again & recommend to my friends. read more

Not a "Bad" experience. Staff is friendly and professional. Price was very reasonable. The room available for the massage was bigger than expected. I am used to massages in tight rooms. The reason why I didn't give 5 stars to the establishment is because I wasn't impressed with the massage. It was not to the standards and quality of other massages that I received in the past. I'm trying to be fair. Usually, when I finish a massage I feel like; "Wow, I need to schedule another one"! This was not the case. It was good. Just good. Like I said before, I did not had a bad experience. I was treated efficiently and in a professional matter. I am rating the service and service only. It was just ok for me. Truth is, I had better. I hate to give a less than perfect review, considering the fact that everyone else rate the service as 5 stars, but I have to be honest. I have to go again because I already paid for a voucher prior to my first visit. If I can get my money back I will. If not, I will see how it goes and modify my review if needed. read more

this place is a gem ...it's definitely a relaxation haven as soon as u walk in ...my therapist is highly skilled and attentive...love love this place highly recommend it! read more

Great place. Stephanie always knows my bad spots and works on them. I leave feeling renewed!

Firstly, let me say that I felt that I need to re consider my rating after I got a message from the owner. I have gone back to Elements Pinecrest many more times after I wrote my review and yes it is true that they may be pricier than some of the places around but Elements is way better. I don't feel pressured to give the fifth star as an afterthought but I should have given them a 5 star in the first place because they are really the best. I am so gonna keep coming back. read more

Kery is AMAZING. I highly recommend Elements. I will be going monthly (or more). Very relaxing place. Can't wait to go back.

Love!! I'm so happy that Element decided to be in Pinecrest!! It's clean and very professional! From the moment you walk in they are trying to cater to your needs!! My masseuse was amazing and I keep a standing appt. every week. They are very knowledgeable to your needs and ask all the questions they need to know to ensure they are doing the right service regarding any underlying issues with your health. I recommend highly!! my masseuse was Kery...beyond amazing!! read more

Amazing massage! I will be going back for sure!! Rebecca is amazing!! Very good customer service and they ask you about where exactly your pain is in focus in that area I recommend everyone to visit here and get a massage here. read more

Guadalupe is so good! First time I had the hot Himalayan salt stone deep tissue massage and today for the first time I tried the cupping massage. It was absolutely wonderful. Not as painful as deep tissue yet all my nots and tension were relieved. Definitely recommend for a real massage. read more

I have never had a professional massage before and they met my every expectation and more. I had a couples massage with my boyfriend and we both could personalize it that way we wanted. He got deep tissue and I got relaxation and hot stones. I really recommend hot stones. Itsclike taking a hot shower, but the heat goes straight to your muscles. The masseuse was very polite and always made sure to ask if she was being too rough or too qentle. Staff overall were pleasant and made the experience momorable. I will definitely be returning for another massage. read more

I highly recommend this massage parlor. I had a deep tissue/relaxation massage with Kevin, he was phenomenal! Loved his technique, thoroughness and pace. I left feeling like a million bucks and slept like a rock that evening. I have a lot of tension in my back and neck, and frequently get massages. This is one of the better places I've been to. The customer service was impeccable too, from water service upon entering to a mint chocolate awaiting you at your massage table. The manager did a great job of explaining how their membership works, however, at the end of a massage the last thing you want to hear is a sales pitch. I think she was trying to leverage the opportunity, but perhaps a softer, shorter pitch would be more effective. If you want a top massage, without having to pay top dollar, than this is the place for you! read more

Yesterday was my last massage at Elements Massage after about 2 years of being a wellness member. I want to be clear that this review is solely regarding the management and administration of this massage establishment. The therapists here are all fantastic and I highly recommend! There are a number of things wrong and why you should be weary of doing business with Elements Massage of Pinecrest. First, the front desk is a complete and udder mess, this is solely because the turnover, I probably dealt with at least 10 people at the front desk since I became a member. These employees aren't trained and developed on basic customer service skills, everything from not following directions, not being emphatic of the customer and messing up appointment times and poor communication. Secondly, the owner/ franchisee Hector Morales is a direct reflection of the front desk mentioned above. He doesn't return emails, phone calls in a timely fashion, if at all. And if and when you speak to him he wants to give you a free hot stones upgrade.. (that only works so much and borderline disrespectful, fix the issue dont band aid it with an upgrade that you fully profit on) Hector is also never at the studio, in almost 2 years I think I saw him one time before a session. Any good business owner will spend a majority of their time at their business ensuring things are running smoothly and handling concerns as they arise. I could understand this being possible if your business is so established and you have long term reputable employees that can trust to handle and have authority. But... this place is very far from it. Invest in your business, train your employees and maybe one day you can come in on occasion. Lastly, reviews found on Yelp and other platforms are 100% Bias! You are given points for free upgrades and even massages in exchange for a review! Of course people are all going to give 5 stars! They are getting a great massage and mediocre customer service. Most people will look past it but I as a good paying customer I would expect certain common sense things that you don't find here. If I do go back it will be solely for the therapist and definitely not on any contract with a monthly reoccurring charge. read more

I had a deep tissue massage with Stephanie and wow she is just awesome! I was extremely sore from the gym and she released all the soreness in my body specially in my legs. Telling me to breath so it wouldn't hurt. Highly recommended, the best massage I've ever gotten. read more

Not bad while I was going, but elected not to continue. Good luck trying to cancel a subscription. I have been at it for MONTHS and continue to be billed. Unless you want to make a lifetime commitment, I would stay away. read more

Enjoy their massages always. If you're thinking to pay them a visit, you definitely should!

I purchased a one time massage for my mother because she loves massages! She loves trying new places as well, so a friend of mine who lives close to Elements, and has tried it before, recommended the place for my mom. I took her word for it and booked a massage for my mom. She got Victor as her masseuse. In a nutshell, my mom loved the whole experience! From the massage, to the ambiance, the friendly and professional staff, and even the relaxing music! Im happy Elements was able to make my mom happy and we will be going back for out next massage when in the area! read more

Excellent massage! The therapist Yosmel was on pointe and made sure that he worked the knots on my shoulders. I felt better immediately! This is the place to come if you truly want an amazing massage that targets your problem areas. read more

Went in for a couples massage with my fiancée and had a wonderful experience! Roberto and Os were our masseuses. We opted for the Lavender aromatherapy add on ($10) and it was wonderful. They asked us what type of pressure we would like, if there were any particular areas we would like them to focus on, etc. We came out of there feeling good as new!! The Groupon is a great deal. I would highly recommend. read more

This place has a fantastic Team! Starting with the owner, Jutta, they work in a very integrated manner to focus and serve their customers. The therapist, Maria is excellent; with a truly therapeutic massage adapted to you're specific needs. The price is right and the location convenient. They also use a lotion that your body absorbs immediately so you can go back to work without feeling sticky. Parking might be an issue at some hours, specially during lunch. This is a place to keep and return. read more

First started coming because of a deal I found on groupon but ended up signing up for their monthly membership. Since I prefer a lighter touch my favorite therapist has been Sandy. My friend who likes deep tissue massages has preferred Yosmel. The front desk staff is very nice and I appreciate that they offer you water. I look forward to back! read more

Had an amazing massage from Alejandra, definitely plan on coming back often to see her. Pressure was very firm how I like it and I felt like I got my $ worth. I used a Groupon for my first visit and yelp reviews convinced me to try it out. Will definitely be a return customer! 4 stars due to some noise coming through from neighboring businesses that makes it not as relaxing. read more

I purchased a Groupon for the 90-minute couples massage and there's only one word that can describe it... AMAZING! I highly recommend Janett and Sara. Janett was able to get my husband to relax and at the same time removed them. He even feel asleep. I had asked Sara to focus on my back and feet, and she did a fabulous job. Even the receptionist, Chanel (I think that's how you spell it), was great. read more

Highly recommend this place Marlene was great. The staff at the front desk is always super friendly. read more

The staff explained that my noisy and stressful massage experience is due to Quest Diagnostic which is next door. Hence, if they have knowledge of this, why not disclose this and give customers the option of moving forward in rooms located on the side closest to Quest Diagnostic. This is not ok. I am giving it a 3 because I know that Jeanette, tried to compensate for my discomfort and anxiety due to the noise...banging and bumping that I had to endure. I could even here beeps and timers. Do not accept a room close to the side near Quest Diagnostics. True oxymoron... I go to Elements to relieve stress and left stressed! The 3 is also for their acknowledgement and I I did receive an upgrade coupon for future service. I will try this establishment again and provide an updated review. read more

Love Elements! Always warm and welcoming, excellent massage therapists! Highly recommend Maria or any of the therapist! read more

My mom came here for a massage for her lower back . She was in pain talking to the front desk and talked about getting two gift cards and buy the CBD oil that they use during the massage . The front desk lady offer her a 1pm appointment . She told her she would think about. The other front desk lady overhearing the conversation book the appointment right in front of my mom face to another lady . They didn't double check with her to see if she wanted the appointment. Showed her no respect .Then she didn't even apologize to my mom who was in pain that she just gave away the appointment . Then my mom talk to the manger who didn't apologize to her . Then he defended the lady and didn't help my mom at all. Basically turn her away when she was in pain . Now my mom has to go to another place . My mom wasn't disrespectful and rude . She was just a nice lady trying to get her lower back to feel better. The manger didn't help and made my mom feel uncomfortable. I called the places to talk to the manger and he didn't give me any respect and kept saying "What do you want me to do about it ?" . You shouldn't talk to customers that way. read more

Great staff and clean facility. Walls are very thin though so I could hear the neighbors opening and closing cabinets or something. Took away from the relaxing experience. read more

Can not recommend elements enough! It is my zen place, it is very clean and the staff is here are always warm and welcoming.

Elements is great and just what I needed. I booked a last-minute appointment on a Sunday which is rare given that most places are closed on that day. They were extremely accommodating and kind especially with me running a few minutes late. The place is clean, welcoming and smells fantastic. The staff is friendly professional and very accommodating. The therapist was professional and concerned wanting to know felt throughout and after the massage. I left feeling fantastic and was glad I discovered them. Overall great experience! I will not hesitate to come back. read more

I am beyond happy I found this place! All I can say is WOW. After my back hurting for weeks and intensifying in these past two days I quickly decided to get a deep tissue massage. I found this place on yelp and after reading all the reviews, I was convinced! They gave me an appointment the same day I called for a 90 min deep tissue. Amazing service! The therapist who attended me was Yosmel. THEE BEST EVER, I am staying with him as long as I am in Miami!!! My back was in the worst condition, but he managed to remove all my knots and show me the areas I needed work in. I didn't realize how many areas I needed therapy in! Yosmel can pinpoint all your problem areas like nothing. I Felt AMAZING after my session finished & booked my follow up appointment with Yosmel in two weeks. Thank you Elements Massage & Yosmel!!!! You guys are the best read more

I've been a member of Elements massage pinecrest for at least 1 year and I really love it it. When I first joined I never expected to see this level of care and attention to customer service in a place that I initially thought was just another massage franchising similar to massage envy. In reality, at elements customers are treated in a special way and the owner goes above and beyond to make sure all customers are happy. I once had a slightly less good experience with one of the therapists (just because her style was more "sports massage" and I was looking for relaxation) and the owner called me to try to understand why my experience had not been as good as all the other times, apologized and invited me to come back for free so I was fully happy. It means a lot to me that the owner takes time to personally understand if a client is not fully satisfied and corrects the problem in a way that leaves the client happy. This said, from all the times I went there, this was the only time I did not feel 100% satisfied. Every time I go, it is amazing from the moment you arrive to the moment you leave. Front desk ALWAYS super sweet and friendly, therapists are excellent, polite and listen to your needs. The place is very clean, organized and calm. In the last 6 wks of my pregnancy I went there at least once a week to get prenatal massages and that made such a big difference in my life. It helped me to never get swollen, it relieved all my aches and really helped me disconnect and breath calmly. They have a special pillow that allows pregnant women to lay belly down and it is super comfortable. Overall I give this place 5 stars and strongly recommend it! read more

Elements Massage- Pinecrest is the best!!! Super great service guaranteed, I strongly recommend it, friendly staff always a plus.

Yes, very desspointed, first the guy who answered the phone told me to wait then he hung up. Then I called again no answer, I couldn't get through. I'd found out that on their website are promoting two for the price of one for mother's day 49.00 one hour massage. Groupon has it for 136.00 big difference in price is that why there is no answer. read more

Love this place! Great service and equally great prices. Consider being member with it comes great deals

Pros: Great massage with friendly staff. Con: parking can sometimes be difficult in this little shopping plaza m-sat but Sundays are no problem. read more

My massages are always great. The get rid of my neck and upper back pains and I sleep so much better too.

Amazing service! Been going every month for 3 months and it really helps! Ask for Inaudi.

Wonderful service, staff and facilities are superb!