Biggest Ace that I think I've ever seen. This store has the normal Ace Hardware side and then it…read morehad a Hallmark Card section, huge housewares area, and a garden, camping, toys and games and pet section. There also was a Halloween display with everything for decorating. It took an hour or so to go through the store. We found many items we needed. They also had the biggest kitchen items/gadget hanging wall that I've seen-maybe bigger than the specialty home stores. Everything was neat and clean. There were workers around that were happy to help you find things. The young man that helped me was very nice and pointed out things that I may not have noticed. I recommend and would definitely go back to the Ace. Checkout was fast and easy. Although, I did pass the gauntlet of candy before getting to checkout. They had lots of goodies!

Stopped by Ace in Durango again and Chris saw me right away, called me by name with a big smile and…read moreasked me how I was enjoying my new Ego snow blower, which I absolutely love. I even got a credit on my electric bill. Then he helps me find everything on my shopping list, along with an new Ego lawn mower with a huge rebate discount and a ton of info about Ego kit discounts. This is the BEST customer service I've experienced since I moved to Durango, last year. Thank you Ace for hiring this guy and thanks again and kudos to Chris !

The store website is extremely user friendly and quickly gives reliable information. The easiest…read moreonline experience I have had.

I go to the garden center at 9:30 am on a nice day in the spring to get garden soil and compost and…read morethe register there is closed and the gate is locked. So I go in main door and back into garden center dragging the flat heavy cart. I get about 10 bags on the cart, about 300 pounds or so and have to drag it all the way to the opposite side of the store to pay for it. Maybe when you go you'll get lucky and the garden center register and gate will be open and an employee will offer to help. I probably will shop elsewhere next time.

Last month my friend was getting tired of his Cub Cadet Snow blower performance. I took him to…read moreTed's and it was 15 minutes past closing time, but TJ opened up for him to shop. He purchased a really nice Honda and Ted's delivered above and beyond expectations to close the sale. The old blower sold for a net investment of just under $2k and TJ was also able to save him the sales tax difference because Durango west is outside City. Most other dealers wouldn't bother to try and save that $200 in taxes. Well Done TJ and all of the Teds staff.

During a heavy snowstorm, the clutch to my snow blower auger stopped engaging. I knew that the…read moreshear pins had not broken. They came out to the house within an hour to pick up the snow blower. They had it back to me within two hours. In my opinion this is incredible service.

I ordered a washer and chest freezer from Sears in Durango a month ago and haven't heard a word…read more I've tried calling and their number is no lon in service what's the deal!!!

As a follow up, we were contacted by Sears regarding our initial negative experience, they…read morescheduled an immediate delivery for replacement of the washing machine and refrigerator we purchased. We very much appreciate the customer service and standing behind the Sears standard.

If we could give them NO STARS, I would!!!…read more WE WOULD NEVER HAVE CHOSEN THIS COMPANY if they hadn't already installed the other cabinets in the home we purchased. They are overpriced and have very limited options. Working with Zachery Martinez has been the worst experience I have ever had, he is the most unhelpful and least customer friendly manager I have EVER come across! I've been working with construction projects for over 20 years and I have NEVER had a cabinet order issue like this! ***SAVE YOURSELF THE TIME AND ENERGY, AVOID THIS LOCATION AND THE ONE IN CORTEZ, GO WITH HOME DEPOT OR DRIVE TO FARMINGTON!*** We ordered the most basic, standard box sizes, made up of mostly drawers, NOTHING CUSTOM, for a small island on OCTOBER 5th. Once they received our payment, they went radio silent, our delivery date window came and went with NO INFO from Zachery, we reached out multiple times and he was unable to give us a status update or explanation as to why the cabinets never came in. Finally, right before Christmas, he sent us pictures of our order, every cabinet was damaged, but he would deliver them if we would be willing to accept them as is. Then we could order all new cabinet doors & drawer fronts. SERIOUSLY, we should install damaged cabinets without doors or drawer fronts, how do you use a drawer without a front???? AND how long would new doors & drawer fronts take??? I won't even mention having 2 different paint tones because the replacements were not made at the same time as the cabinet boxes, or even in the same year!!! Obviously we declined to accept the damaged cabinets and requested that they send us the cabinets we ordered and paid for, which meant ordering everything again on DECEMEBER 22nd, it's now FEBRUARY 3rd, and the only information Zachery will give us is that our order is "TBD" and he just sent those same photos of the damaged cabinets to the cabinet company YESTERDAY!!! So basically, 4 MONTHS LATER, we've either overpaid for damaged cabinets that DON'T have doors or fronts OR we don't ever receive the NEW cabinets we ordered and Zachery continues to ignore our order and simply keeps our $$$??? PLUS we lose our deposit for the counter top order that was supposed to be installed last month!

I west to Builders FirstSource to get portland cement. I knew their prices would be higher than…read moreHome Depot but I opted for the drive up and loading convenience. I paid $21 a bag versus Home Depot's $15. The problem was that the bags they loaded had already partially turned into hardened cement. I pointed out that the bags I wanted were underneath the top pallet and were still soft. Despite my objections, the man demonstrated that by heaving one bag over and over and letting it drop on the ground, it could be brought back to soft status. When we did our cement project the next day, this cement was like working with gravel rather than powder. It was a nightmare. Half of these 92 lb bags we couldn't use at all. They were already hardened into full cement. All of this caused by greed and intentionally taking advantage of me as a female. I voiced my concern at the time and was overruled by a man who knew he was selling me bad, old, useless cement.

Love this shop, love Gabriel. No matter how you first get into vaping. It's going to take a lot of…read moretrial and error to find your sweet spot. Fortunately, Gabriel is happy to answer your questions and try to guide you into what will work for you. Every once in awhile, it's closed when it's supposed to be open...otherwise 5 stars. I'm glad to see vape shops functioning in a tobacco industry hostile environment. And it's a fairly new thing...customizable vaping. I finally found just what I needed. 3 nic juice, a simple refillable device and some spare coils. I mix in pure CBD isolate and have created something quite unlike the rumored dangerous vaping. Like anything else, it's all in how you use it.

Great selection and wonderful service! I was getting worried my disposable was going to run out in…read morethe wilderness, but these folks saved me.

Quality - quality - quality…read more Quality materials - from beginner products to professional. Wide variety in between- but everything is thoughtfully selected. Quality service - friendly and knowledgeable staff. If they do not have the item - they will order it for you! Quality pricing - while the prices of the entry level items may run you slightly higher than the big box store, the higher quality items are spot on.

Last June (2024), I discovered the Art Supply House while looking for a parking spot to grocery…read moreshop. What a find! The staff was extremely helpful, the selection and quality of items was just right, and I left feeling impressed. The first place I stopped in Durango this time around (July 2025) was the Art Supply House. And yet again, the staff (Lily and Olivia) were on it. I went in looking for one thing and left with many. Lily explained the subtle differences between two items I was interested in, and they both went above and beyond in being friendly, informative, and helpful. I will be back every time I am in Durango. Super impressed with their customer service.