I reviewed OnTime Transportation back in 2022 when I was a first time customer. At that time, the…read moreservice was so good that I gave them five stars. So I'm back to re-review! I have been using OnTime Transportation ever since 2022 and have found them to be the best and most reliable car service I have ever used. Pick up at home has always been on time or early. The drivers are happy to move and handle luggage. I have had pick ups both at SFO and at Pier 27 in San Francisco - I call when I'm on the curb and the wait time for the car to arrive is within 10 minutes. The drivers have had no issues with late flight arrivals and always arrange to be there whenever the plane has landed. The cars are always clean and well maintained and passenger comfort is always the focus. Billing and tips are handled via email invoice, which helps with busy airport drop offs - no hassling with cards on cash for payment when getting to the plane on time is the many worry for the day. Drop offs are always right to the airline and entry door that is most efficient. Roger is the owner and he is dedicating to providing excellent service. Over the years I think we have become good friends. He is well versed in current news and events and conversations with him during the rides are always engaging and make the ride time go by quickly. When I call for a reservation, if Roger doesn't answer immediately, he gets back to me within 10 minutes. He confirms pick ups the day before. He is willing to go out of his way to fulfill service requests. He's the best! Between the great staff, great owner and great service, I highly recommend OnTime Transportation. Knowing that this is a locally owned business just adds to its excellence. Thanks, Roger!

They should be named Flat Tire Transportation…read more Signed these guys up for transportation from Brentwood to SFO. Leaving in June, getting back in July. I've used them before with no problem. The night we were leaving, we had them booked for 8:30pm. It's 8:45pm, and they still have not arrived. I called them, and Roger answered and he called the driver, and the driver said he got a FLAT TIRE and got in an accident on the road. Why didn't this driver call Roger and let him know, so he could inform us? Anyways, Roger arrived at 9:15 and took us to the airport. He did NOT honor their "less than 20 minutes late or it's free" guarantee. Pfftt!! Then, a month later, we arrive back at SFO, and they are supposed to pick us up at midnight. But instead, I get a call from Roger and SURPRISE, their vehicle had a FLAT TIRE and they cannot pick us up and we are on our own to find a ride home at midnight. Thanks!! Just wondering, what are the odds that BOTH TIMES they got a FLAT TIRE?? Pffttt!!! NOT RECOMMENDED!

Had to rave about Nathan and the amazing service we received! First of all, booking our…read moretransportation was super easy. We were even upgraded to a better vehicle, which totally fit our needs perfectly! The chauffeur who arrived was very friendly and very accommodating. I rate this company at 10 with customer service. I will book my next ride to the airport through them!

Tri Valley Airport Shuttle was great! We booked transportation from the hotel to the venue for the…read morebridal party (2 vehicles) and another 2 vehicles 1/2 hr later for groom and ushers. All vehicles arrived ahead of schedule! Vehicles were clean, prices affordable, and pet friendly (dog was a member of wedding party). Drivers helped load items into vehicles as bride and bridesmaids had their gowns in tow! Thank you Sunny (owner) for personally being one of the 4 drivers, your personal touch was absolutely appreciated!

great experience...very detail oriented, which I appreciated. I knew just what to do to make the…read moreconnection!

Easy to book! I had to change time for pickup and airport location. They were very accommodating…read more Driver was on time and excellent!

Rude drivers. Not on time. Drive crazy. Would never recommend this business to anyone. Neverread more

Great service. The limo arrived on time, and I was pleasantly surprised by the condition of the…read morevehicle. The new fleet is not just modern; each limo is immaculately maintained, offering comfort and luxury. The interior was spotless, and the ride was smooth, making our journey as enjoyable as possible.

Hands down, we had the best experience this Saturday! Francisco was our driver for our Napa Valley…read morewine-tasting trip, and he was absolutely fantastic. He was very knowledgeable about wine and the local wineries and took us to several great places that we loved. He was professional, friendly, and made the entire day smooth and enjoyable. The SUV was spotless, comfortable, and even stocked with bottled water. We couldn't have asked for a better experience and would definitely recommend Francisco to anyone planning a wine-tasting trip in Napa!

Excellent service after excellent communication. Our driver, Ozzy, was super nice, a great driver,…read moreand very helpful and kind. We will use them again the next time we need a ride!

I reserved our trip online with my international credit card (flying in from Sweden). The driver's…read morecard reader didn't accept international cards. Others in my party offered up 2 seperate US credit cards and that didn't work either. I asked him to call the head office and he refused. I am not sure if he wanted cash or what was happening. We removed our bags and sorted out other transportation. I called the office later and receptionist was willing to run card manually through phone. But driver had already left by then. He lost $450 that day because of a faulty card reader.

I used East Bay Shuttle twice so far this summer for trips to SFO from the far east bay. My groups…read morewere 7 people, 3 cats plus luggage and then 8 people with luggage. After getting multiple quotes from transport companies we went with East Bay Shuttle. They were early both times, very polite and helpful. My family felt very safe and comfortable both times. I plan on using them next month as well. I highly recommend them!

It's good to know we have such a reliable and pleasant airport ride. Highly recommend this…read morecompany. Our trips are usually very early and these guys kept us updated and were on-time. No worries and no fuss. We'll start here next time as well.

I'm so happy and very satisfied with their service. Their price is very affordable. Bobby who is…read moreour driver is also very helpful and courteous. He's the one who picked us up at the airport and dropped us home. I highly recommend this company. I will contact them again in our future travel.

Easy to book a reservation. They were responsive when I had a question about the pick up time and…read morerecommended 30 minutes earlier due to traffic. Driver was on time and friendly. I would use them again.

Great service. On time, professional, everything went without a hitch. Our driver was awesome. Big…read morefan and will use again for sure.

On time, dependable, reasonable and I'm so glad I found him! Great service and he is reliable. Will…read morebe using him for all my ride needs to the airport.

AJ arrived early and we had a great ride to the airport. Being dropped off at the terminal was much…read morebetter than driving, parking and then getting to the terminal.

Great service, showed a little early and we were on our way to the port, very friendly and I highly…read morerecommend them, I will be using them for all my transportation needs. Thank you for the great service

Very impressive service , great communication, excellent cars, timely pickup and drop off…read more Go Ride makes your whole experience a memorable one and wanting to come back again and again. Highly recommended to all.