Very Disappointed - Multiple Issues Still Unresolved
I am very disappointed that I have reached the point where I feel I need to write this review.
After our pool went through its first winter, serious problems became apparent with the pool deck, including damaged and deteriorating stone, settlement, sinking, and other areas of concern.
Unfortunately, the problems are not limited to the pool deck.
I hired and paid for an independent professional pool inspector to evaluate the entire pool and surrounding areas. The inspection has now been completed, and multiple additional issues and deficiencies were identified and documented in different areas of the project.
At this point, I have a much clearer professional understanding of what was done properly, what was not done properly, and which areas require corrective work. There are significantly more issues than what can be seen simply by looking at the damaged stone or the sinking deck. These concerns are no longer based solely on my personal opinion or observations--they have now been independently inspected and documented by a professional.
Unfortunately, these problems remain unresolved. I have repeatedly tried to communicate with Will regarding the necessary repairs, but communication has been very difficult and inconsistent.
Because I was unable to reach a satisfactory resolution directly, I requested assistance through the Maryland Home Improvement Commission (MHIC). The matter is currently pending, so I do not want to make accusations or speculate about anyone's intentions. I am simply describing my personal experience, the current condition of the project, and the issues that have now been documented through an independent professional inspection.
It is extremely upsetting that something that was supposed to be enjoyed with my family has instead turned into an ongoing source of concern and frustration.
At this point, I am not asking for anything unreasonable. I simply want all of the problems to be properly evaluated, addressed, and corrected. I sincerely hope Elegant Pools and Will will communicate with me and work toward a fair and proper resolution.
If these issues are properly resolved, I will gladly update this review to reflect that.
For anyone considering this company, I simply recommend doing your own research, documenting everything carefully, obtaining an independent professional inspection when appropriate, and making your own informed decision. read more