UPDATE: went back today 1/29/2020 and got my money back. It was a bit of an ordeal. After back and forth for about five minutes and them making a few calls I did get my refund. They asked for me to take the post down for me to get my money back. I do think people should know this can happen though and that this type of work did come out of this salon. Not all the work is bad.
Where do I start. So I went in Friday January 17th to get my nails done for my birthday. I don't just have money to blow around but i wanted to treat myself for my birthday. I went in and showed one of the ladies a picture of ombré pink and white nails. I even told her they could use whatever they needed to make it look like the picture. I asked multiple times if they had the ability to do this. She began to say yes yes that they can use the dip powder to achieve this look. We picked out the pink that came closest to the picture. The women who did my nails I believe her name was "Pow" if I remember correctly. She began putting on the nail tips, I wanted a bit of length. A few of the nails she glued on were crooked, but I thought it'll even out once filed and everything. I told her I wanted squared but a little tappered at the tip, I didn't really get that at all. The lady who originally told me it was possible to make my nails look like this told Pow to do one nail to see if I liked it. She did one, after many many layers of dip powder and my finger looking as thick as a grape I gave in and just said it looked fine. It was NO where near ombré or even a fade, but again I thought it'll l blend when buffed out. She continued the other nails but never kept the consistency, so each nail looked different. Some had harsh lines between pink and white, some one layer of pink some two layers. Most had a distinct white line and zero ombré effect at all, which was all I said I really wanted was ombré. I said NO line please. I kid you not I had like 5-6 layers of dip powder on my nails and they were lumpy and all looked different. They did not look good...but again I am too optimistic I guess because I thought it'll be fine. I told her a few times pleaseeee make them thin (especially because they were crazy thick). She buffed them and they were still thick, and now lumpy. She didn't evenly file them down. At this point I realized these are horrible, and they cannot be fixed. I mean what nail tech leaves someone's nails that, I'm serious every nail was "faded" differently.. although non of them were even close to the picture I showed them all. I told her to not put a top coat on, as at this point I knew I was going home and going to have to take them off. My birthday was the 19th and I wasn't leaving my nails like this. It costed me $50, and they were the worst i have seen. After 2 hours of ripping, picking, and soaking my nails in acetone I got I'd say half of them off. My nails were bleeding, and my nails were at their best when I went in there. So I spent $50 to have to rip my nails apart. I go here often, and I have never been so unhappy with my nails as I was the other day, when I say they were lumpy, uneven, crooked and extremely thick, I mean it altogether the nails looked horrible. I got in the car after I left elegant nails and just cried because I didn't have that extra $50 to just toss out the window in the first place, i was trying to treat myself and do something nice and pamper myself for my birthday and my nails looked like that. My nails are in extremely rough shape now and just keep breaking, some spots are completely bare from having to pull the nails off. Since this occurrence I've been trying to call to see what they can do for me I want my money back I don't want a gift card I don't want to come in so they can redo them I want my money back and every time I've called to speak to the manager who I am familiar with, I have been told that she isn't in and that they won't know or don't know when she will be back in that she comes and goes, although when I called Monday afternoon I was told that she would be in on Tuesday morning and as I just called this morning I was told that she is not there and no one can tell me when she will be. I am extremely dissatisfied and unhappy with this place. And I WILL get my money back. When I showed them that picture, if they knew that they wouldn't be able to make it look like that or they were unsure of their capabilities to make my nails look like that they should have never taken my business because now all they've gotten is an unhappy, annoyed, and dissatisfied customer that will not be returning to their shop. read more