Very surprised by any low review for this place. I visited with a good friend who has been a customer of theirs for years. Her unique and stylish eyewear has always impressed me - honestly, to the point of being totally jealous. After spending months visiting the usual suspects in northern NJ, I still hadn't been able to find frames that made me feel good. I finally broke down and asked my friend to bring me to her source. I should have just asked at the start because this place completely ended my misery. Now I know! Parking in the area can be challenging, but luckily there is a huge (free) parking lot behind their building that made access very easy from two different streets. I wish finding a seat inside had been as easy! Clearly, folks know this is the spot for fashion frames and I did not get the memo. The store was full on both Saturdays when I visited, but I was happy to wait if it meant getting my hands on the goods. Their selection is unique and largely consists of designers I had never even heard of before. Once I was seated, their optician (Utenzi) and others spent a lot of time focused on me despite the line. After asking what my preferences were, they pulled several options they thought would complement my facial features and complexion. They continued to rotate out and introduce new options based on my feedback. I honestly did feel like I was receiving professional stylist advice, which meant a lot to me. Let me just say that visitors should set their expectations appropriately before heading over. This is a boutique small business that provides quality product, personalized service, and expert knowledge. It was reasonable to me that those things would come at the expense of wait time and price, but may not be ideal for everyone. In the end, I went with frames that were handmade in France ($475 before insurance). I did comparison shop and couldn't find them anywhere else online within the United States. Even on international websites, the price was about the same. I don't switch frames often, so it was important to me that the quality was very reliable. Six months later, I am still very satisfied with my purchase and have had no issues. I highly recommend Elegant Eyes to anyone looking to add a standout accessory to their wardrobe. Enjoy! read more

I've been getting my glasses from Elegant Eyes for years, and Utenzi is truly amazing at what she does. Every frame she's chosen for me has been phenomenal and perfectly matched to my style. The customer service is exceptional -- she goes above and beyond to work with clients even when they aren't physically in the store. What impresses me most is that she has picked every pair of glasses my husband owns -- and she's never even met him! I've only shown her a photo, and every recommendation has been spot-on. If you want personalized service and frames you'll absolutely love, Elegant Eyes is the place to go. Erica F. read more

I look FABULOUS in my frames. I love how knowledgeable and caring the staff is here. And it does my soul well to support black businesses! read more

Elegant Eyes - Me rocking my frames! - Eyewear & Opticians Near Me - East Orange, New Jersey

the services here is amazing we laughed from the time I walked in until I left. they helped me pick out the perfect glasses.

This was my first time at Elegant Eyes and it was an amazing experience. The customer service was beyond compare and the optician was very thorough with my exam. They offer great frames to fit every budget and take a multitude of insurances. I love my frames (they are giving sexy librarian ). I recommend this lovely shop to everyone. read more

Terrible service. They mixed up my order with another persons name. Then attempted to cover it up with a lie. I can't on..now she's suddenly calling the lab to find out when the glasses will be ready?.. after them telling me it was in last week....please if u want to avoid confusion don't come here read more

I had a great experience their service was impeccable and very professional and pleasant I was very impressed

The experience here is absolutely too notch! Once you enter the experience of designer eyewear, you need to maintain your eye health as well. There is no better place to this than Elegant Eyes. I'm beyond grateful for this miracle in East Orange and to be honored to spend my money with an established black owned business. I'm so happy to be an Elegant Eyes Family Member! read more

Elegant Eyes - My Jacques MarieMage frames from Elegant Eyes of East Orange. - Eyewear & Opticians Near Me - East Orange, New Jersey

Listennnnnnn!!!! I am 45 years of age and was in FULL DENIAL that I needed glasses lol mind you I'm squinting & straining my eyes daily lol!!! When I walked into this establishment I was welcomed with open arms and an understanding of what I was going through! The doctor that examined me was warm & friendly and the fabulous selection of frames made me feel like I was shopping for shoes loll which is a GREAT FEELING INDEED!!! So I left extremely satisfied and have literally been a walking comer for this business ever since!!! Thank you Elegant Eyes of East Orange NJ for a phenomenal unforgettable experience you guys ROCK!!! read more

Excellent selection of stylish frames. Service is impeccable and like a fashion stylist Utenzi takes eyeglass styling to a new level. I'm ready for any occasion now with stylish glasses and perfect vision. read more

Loveeeee this place. The frames are one of a kind and definitely an eye-catcher. The company strives to support small African American designers which it great, making it even more original! On another note, the customer service is excellent from the entire staff. They are ALL so patient and warm-welcoming! Many of their frames can we customized into sunglasses which is exactly what I did. I fell in love with the second pair I saw. This is rare, considering I am usually so indecisive!!! You will definitely enjoy your visit read more

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Elegant Eyes graced the Atlanta area with a pop up shop! I am so glad I attended. I love my frames and the customer service was phenomenal! Will definitely be a repeat customer! read more

Elegant Eyes - Eyewear & Opticians Near Me - East Orange, New Jersey

I want to first say that the ladies are very friendly and professional. When you walk in the shop, they are always wearing classy frames which models the image of going to the shop to purchase frames. The customer service is phenomenal. I purchased 2 pairs of frames, Gucci and Valley. I will be going back to purchase a 3rd pair. Mrs. Cherlyn Jones read more

From the minute I walked in I felt the great vibes. I had originally arranged for a virtual fitting online but since I am nearby and the location is open for in-person visits, I chose to come in. I am glad I did! I was welcomed with a warm hello and guided to fill out my initial visit form. The space is conveniently located across from Brick Church Plaza in East Orange. It is spacious, beautifully lit with a modern design, calming scents, and beautiful artwork with pictures to celebrate our Black heritage. Utenzi and her team started me a little early and handled everything swiftly with care and attention. I loved almost every frame Utenzi selected for me and had a hard time choosing... so I ended up with two frames! I can't wait until they arrive. I definitely recommend. Support small businesses! read more

They have ammmmazing Frames and ant designer you can think of! If you want to express your authentic self through your eyewear, then Elegant Eyes is where you should go! Utenzi and her staff are patient, professional and extremely knowledgeable. My last 7 Frames were purchased at Elegant Eyes and my future Frames will be too because they never disappoint! You will want everything you see! read more

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thee very best in the business. when i say top notch, i mean top notch...... utenzi miller and the staff at elegant eyes east orange was more than accommodating.... i will be returning read more

customer service was trash. The people here are rude and seem miserable to be working there. Worst glassware interaction I have ever had.

I'm EXTREMELY dissatisfied with Elegant Eyes in East Orange. They screwed up my glasses, putting the wrong Rx in one lens. I asked them if I could have bottle of eye glass cleaner (which sells for $1.00) as a nice gesture for my inconvenience. The so-called manager (Crabal Miller?) decided my time, my headaches, my difficulty driving and walking with the wrong lens wasn't worth $1.00 This was the second time that Elegant Eyes gave me the wrong lens. However the 1st time was at their Newark location. That matter was handled appropriately. But the arrogance, ignorance, and disrespect I encountered today was waaay out of bounds. So sad that a business that used to be so highly regarded has reached this gutter level of customer service. read more

Very Expensive (like TRIPLE RETAIL), Unethical Optical practices.They will act friendly until they get your money. Bought frame and scratch resistant lens for over $500. Warranty is a gimmick Go elsewhere. Walmart may be read more

I feel jipped. I had to an eye exam because my son broke my glasses and i currently don't have anything to see with because I'm near sighted and I have astigmatism. I paid my $40 copay no problem. But when I was done and getting ready to get my contacts, i was told since I was a new patient, i HAVE TO order contacts through them and I have to put a down payment on the lenses which I wasn't initially aware of. They would not give me my prescription for my glasses and i told them I didn't have the money to pay right then because I was only expecting to pay the $40 for the trial lenses just to see how I like them as I would at my regular optometrists' office. They said no and I would have to pay at least ANOTHER $60 so now I'm currently without any eye assistance. I'm near sighted and I have astigmatism so it's a struggle and I'm very disappointed because had I'd known up front that this was their policy, I would have never came. read more

Absolutely my personal favorite! My children and I have been patients and customers of EE East Orange for quite a few years. The personal service, the staff is friendly and I love that Utenzi and Cabral continue to offer new designers, trendy and classic eye wear for every customer. There is a selection for every budget and they accept multiple insurance plans. I am stopped constantly with the question "where did you get your glasses" I love them! I tell them Elegant Eyes EO. I have introduced several friends to the business who I may add are very satisfied customers. I look forward to the Seasonal Trunk Shows to see the new collections and designers hosted by celebrities whom have all been friendly, approachable and personable. I like the options and opportunity to own stylish glasses and not the mundane choices at some of the larger chains. Variety! read more

I have been shopping at Elegant Eyes, East Orange location, well over 10 years. The staff and eyewear selection is AMAZING! The staff will give their honest opinion of which frames look best. They have a large selection of eyewear with prices to fit any budget. If there is a particular frame that you are looking for that's not in store, they will find it for you. I will NOT shop anywhere else! read more

Elegant Eyes - Eyewear & Opticians Near Me - East Orange, New Jersey

I went there to purchase a pair of glasses so I was taking pictures of myself for comparison later and I was told that wasn't allowed. I found it quite strange. No other facility I went to had a problem with me doing that. Their logo or business wasn't in my photo. They were for personal use only. Very unwelcoming atmosphere. read more

As much as I wanted to like Elegant Eyes/Utenzi Miller, they drastically missed the mark. With the amount of money they charge, you would expect to be treated with a modicum of decency. The ladies are curt and snappy and lack basic customer service skills. They're quick to charge your credit card and slow to respond. Eyewear is extremely overpriced and they prefer to not bill your insurance. When I inquired as to why Visionworks charges under $100 for my Rx lenses and they quote a price of $400. The reason given was, "because we're an independent business." I recently called to inquire about my order, I was informed that Nicolette shipped my glasses to an incorrect address. When I inquired how the problem would be rectified, I was told we will look into it tomorrow. It's been 5 days and still no response. Major Disappointment!! Save your money and go elsewhere!! read more

Well this place doesn't deserve any stars to begin with. I had an incident at the Newark location where Denise was quite rude after realizing she was dealing with someone who wasn't stupid and knew the law. Instead of listening and learning something new, Denise decided to be disrespectful and dismissing me and my problem. So in an effort to give the company a fair chance, and not judge them by one awful employee, I wrote an email on the company website. I was contacted by a Ms. Utensil or something similar and she was by far disgusting!! For starters, when she called, she hadn't taken the time out to fully read or understand the email. When I tried to explain to her my initial problem of them not obeying the set laws she continually cut me off. She proceeded to tell me about certain laws that they abide. When asked where can I find this law, she had no clue. lol it's really sad honestly. She told me to google it and I never found this so called law she was referring to. She never once addressed or apologized for Denise's crappy customer service.. If you had a problem with them or if they are refusing to give you your prescription after an exam Please contact the FTC and file a complaint also follow up with another complaint to the Nj Attorney General of Consumers read more

Horrible customer service! NEVER GOING BACK! The employees are rude. Not only that it took me a month to receive my contact lenses since they messed up on one of my Rx since I wear two different prescriptions. Not only that I am still waiting on a itemized receipt to send to my insurance I have been requesting this document since I was seen back in February and of course still getting the run around and being told that they will send it but never do! I have no rating for this place!! Just horrible service since day one! read more

Was searching for a particular frame that I knew was discontinued. Found it on Elegant Eyes' website. Called to make sure they actually had it, and the man there was extremely rude and proceeded to tell me that the frame was discontinued and no longer available (in an extremely agitated and rude tone). I told him his website shows it as available and that maybe they should remove it, and his reply was "thanks for that suggestion." I can't in good conscience recommend this place to anyone for any reason after this! read more

I have been patronizing the Newark and East Orange Location since I moved to East Orange in the year of 1997. In either location you can purchase sun glasses/eyeglasses fresh and new (hot off the designers show room floor) and their customer service has always been spot on. I want to thank them for their many years of service they provide to the two communities they serve. Keep up the great work! read more

Nice frames if you want to spend over $500. for them. They refuse to give you your prescription because they know you can buy the same frames online a lot cheaper. They pretend to take your vision plan but tack on extra fees. When you ask for the frames your vision plan covers they give you some irregular defective frame and refuse to replace them. Also there Dr. said my eyes were healthy when I suffer from chronic dry eye and other issues which my opthamologist has been treating me for many years, yet he did not detect anything. They use fly by night people to stop in periodically and do thier exams. His only purpose was to get a script so you can purchase overpriced frames. read more

The woman (middle aged Hispanic) who helped me was extremely rude and unprofessional. Not engaging, welcoming, or helpful. She put 2 trays of glasses in front of me and said "here you can pick from these"!!!! I have been a patient for over 20 years but I usually visit the location in Newark. I have never been treated like this and after reading other reviews I can see I am not the only person who feels this way. On top of horrible customer service they are extremely over priced. Sorry Elegant Eyes you lost a customer. read more

Disappointed on how a repair/warranty service was conducted. Owner was not as eager to help as he was when he made a sale. If customer service is not your thing, then it would serve your customers better to just close your shop altogether. read more

I love this place...beautiful décor and an awesome frame selection. The last time I was there I was serviced by Utenzi and her selections of frames were impeccable, its like she knew me and my face and what I liked and what would fit me immediately. Everyone was super friendly and I received A+ customer service. Its not my first time at the establishment I have 10 pairs of sunglasses I have purchased over the yrs and I have never seen my any of my frames on anyone's face except for Amber Rose!! If you want the hottest designer frames, this is where you need to be. The customer service and attention to details when it comes to frame selection is impeccable. This is where you need to go for all your eyewear needs. I also get my contact lenses here and also see the doctor for my regular appointments. Love love love this place. read more

I have been an extremely satisfied customer of Elegant Eyes for many years. Both Utenzi and Crabral have assisted me many times and I own dozens of pairs of glasses purchased at Elegant Eyes in East Orange and Newark. I have also recommended many friends who are equally satisfied with the products, as well as, the owners. I would not hesitate to continue to patronize this establishment. read more

I visited this business today (3/6/15) to simple view their selection of frames. I walked in, spoke with a man at the front desk and told him that I would like to take a look at their frame selection. He directed me to take a seat at the counter where all the frames were and he pulled out some trays of frames. Five minutes later he comes back and puts the frames away w/o asking was I finished or anything. He tells me they don't normally show frames to people until they have their prescription and insurance information. He knew that all I wanted to do was look at frames before he told me to sit at the counter. After I called his out for his rude behaviour, nasty demeanor and poor customer service, he reveals to me that he is the owner. He did not apologize for the way that he treated me. He is disgustingly rude and I will never, ever visit or purchase anything from this location. Additionally, I will make sure that anyone that I know will never support this business. It is the worst when the owner of a business is nasty to customers. read more