Poorly stocked store and clueless employees who know nothing about the store's merchandise combine…read moreto make this a frustrating shopping experience. Sadly, this seems to be the norm for Radio Shack these days, but this store is pitiful.

Stopped by to check out some deals and ended up getting a laptop on sale, so no complaints there…read more The store has a decent selection and the process was pretty smooth. Nothing exceptional but overall a solid experience if you're looking for electronics at a good price.

Best buy in Hagerstown not one of my better stores but had a change of attitude after I met one of…read moreyour representatives Mr Tim he was approachable with a beautiful smile and very helpful I told him Best buy was not one of my stores but I came in because someone highly recon mended me to go in and Mr Tim said I'm glad you did and further assisted me this is a wonderful store and I told him I will be back when the AT&t reps come in so I can purchase my phone. Violet Chisley

It was a pleasure dealing with the big screen store in kernstown Virginia . James knows the…read moremerchandise he is very kind and no high pressure sales tactics ! I look forward to shopping there again .

I was in the market for a new larger TV and sound bar I am so happy my buddy recommended the BSS to…read moreme. James guided me through the process of finding the right TV for my needs and I could not be more pleased with my new Samsung 8K TV and Samsung sound bar both are amazing pieces of equipment I am blown away by the picture quality and the sound quality. The customer service at the store and by the installers was top notch. No more Big Box store TV buys for me I will always use the BSS from now on. Oh yea their prices are LOW on the equipment! Thanks

Spicher's service department is a pleasure to work with. From the sales force to the office staff…read moreto the repair men, everyone is knowledgeable, friendly, and professional.

I was very happy with my service when I purchased my washing machine...they were very happy to take…read moremy money and sell us the extended warranty. I called them last week regarding getting my machine repaired. They were supposed to come in a week however now they are saying warranty company needs to send them info ...warranty company says different. Its been a nightmare dealing with just getting something done. I was just advised now im looking at atleast another week. This is inexcusable customer service. No one has contacted me to update me on anything. I will never buy from this company again Leslie Hay

I travelled to this METRO PCS store from Martinsburg because the clerk in Martinsburg told me that…read morethey did not have the model of phone I was looking for (they also kept trying to sell me a more expensive service plan). When I got to the store in Hagerstown they actually had the phone I was looking for and they said they could transfer the number. Despite this the store manager brought up being put on a more expensive plan a couple of times. I told them about my experience at the other store and that I really didn't want a new plan at which point the manager made some comment about me being triggered. After going through a 30 min process to get my new phone activated, the manager turns around and tells me that I can only get a new phone with the new plan and that I would have to contact the company to change that plan back. He said the only way to get a new phone without a new plan was to do it through the company, I decided to get a new phone without a new plan through T-Mobil website. When I contacted the website they told me what I had just been told at the store in Hagerstown was completely untrue. This company seems to combine the hard sell with misinformation to force you to get a more expensive plan. After the four hours I spent on this I should be the one getting paid!

From the owner: Switch today & enjoy America's largest 5G network.read more

Ugh, if I didn't have to, I would not have stopped here. Before my trip I needed to stop and grab…read morean extra power cord. I had did that the day prior and when I got home and opened the package to pack the cord noticed that it was damaged to the point that it was not usable. I figured that I would just stop along my travel and exchange the broken one for a new one. GPS will show you where to go when you don't know the area. Exactly what happened here. I wish now that I would have went elsewhere. I walked in and went to the area they had setup for customer service. Told them that all I wanted to do was exchange it for exactly what I had. They kept the item and I went back to the electronics department to find my replacement. I searched and searched and searched for a replacement. I wasn't seeing what I needed. I went to look for an associate to see if I am just blind or if they were indeed out of the item. When I saw an associate I went over and asked if I could get some help. It was a bit funny, I had asked one and had two come to help me. When I pointed out the item that I needed she used her little scanner thing and scanned the peg. Her database was telling her that there were two of them in stock. But not on the peg. We looked through every peg as a just in case. Nothing. Walked the department to make sure there wasn't a display with them on, nothing. Then the truth comes out. They had no one with knowledge of the department currently working. So even though the associate was answering my questions, her knowledge of the department was nil. She was just giving a blanket answer. Working retail prior in my life I would have gone to the back to check and see if it was just sitting on a shelf waiting to be placed on the floor. Or at least that's what I used to do when working. We would constantly pull items from the back to see if they could go out, if they didn't, they just went back to the back. I ended up just buying the charging cord that was shorter because it was needed and I didn't have any other time to stop elsewhere before reaching my destination. Went to the front and told the associate I was dealing with what the situation is. This is the irritating part. For me exchanging an item that was damaged to no fault of my own and having to get an item that was similar but not exact, I could receive the difference back to me via put back on my debit card (which is my money and basically cash in these days) or I could receive it back as store credit. For real, you think I want to carry around a gift card with like two dollars on it. I guess I'll just wait the three to five business days for it to show back up in my banking account.

Neat, tidy and well stocked, even if they didn't have a paid of dress slacks in my size…read more It's the same exact layout that I've seen in other Target stores and that includes the wide aisles, the same clothing in women's and men's and kidswear, plus electronics and food (limited produce and meat) and personal care. Open late, too. The sign said 10 pm!