Should be named, "Not quick to communicate, but quick to want your deposit"!…read more I chose this company because of Ken's reputation and because he seemed knowledgeable and personable. Unfortunately, my experience was defined by poor communication, lack of transparency, and a complete disregard for commitments that had already been made. Communication throughout the process was consistently poor. Calls and text messages routinely went unanswered, and I rarely received updates when promised. When I was able to make contact, there always seemed to be an explanation for the lack of communication, but very little follow-through. For a repair project of this size and cost, that level of customer service is unacceptable. My interactions with the office manager, Jen, only added to the frustration. Communication from her was inconsistent, yet customers were expected to respond immediately and meet every expectation placed on them. When I received a vague estimate for a $14,500 repair job and was asked to put down nearly $5,000 upfront, I simply requested clarification and additional detail. This seemed like a reasonable request considering the amount of money involved, especially since the repairs were not scheduled to begin for approximately six weeks. What ultimately convinced me to take my business elsewhere was how my scheduled repair dates were handled. Ken and I had mutually agreed upon those dates well in advance. Because I live full-time in my RV and travel for work, I had to coordinate vacation time and make arrangements to be out of my home while the repairs were being completed. The company was fully aware of these circumstances. After receiving the revised estimate, I had not yet responded because I was reviewing the information and considering the significant financial commitment. In less than 24 hours, without a phone call, meaningful follow-up, or any attempt to discuss the matter, I was informed that my repair slot had been given to another customer. Considering the amount of planning required on my end and the fact that these dates had already been agreed upon, I found this decision both unprofessional and disrespectful. Ken may be a good technician and a genuinely nice person, but running a successful business requires more than technical knowledge. Customers spending thousands of dollars deserve clear communication, detailed estimates, reasonable responsiveness, and confidence that commitments will be honored. Unfortunately, that was not my experience, and I cannot recommend this company based on the way my situation was handled.

Ken and Jennifer provide outstanding customer service and top quality repairs. Ken just finished…read morereplacing the failed auto leveling system on our Super C RV at our home. Very thorough, and very professional work. I will definitely use them again and highly recommend them for your RV repairs. Best wishes to them and their family. Ron P.

An electrical emergency not only was he able to get there quickly although no one was home he took…read morecare of the problem and communicated so that it took the stress off of us so that we didn't even have to leave work early to have to get back to the camper. Great value, you can't put a price for peace of mind and good service.

Helpful and they don't gouge anyone on the price. Awesome service and I would highly suggest thenread more

While driving in Gail, Texas, a bobcat ran out in front of our car (which was going 75mph). The…read morebobcat and our radiator did not survive the encounter. We called AAA for a tow and they sent Mkm Wrecker. The tow truck arrived sooner than we expected. The driver quickly got the car ready for a tow and we were on our way to Abilene (~100 miles away). The driver was friendly throughout the 2 hour trip; we talked about the Sweetwater Rattlesnake Roundup, cooking, renewable energy, and many other topics. When we arrived in Abilene he took us to our hotel to drop off our luggage, then we dropped off the car at a Firestone, and he took me back to the hotel. What great service! They say that Texas is the friendliest state in the nation and I now believe them thanks to Mkm Wrecker.

Had what I thought was an emergency situation while traveling thru, stopped in to Grave Enterprise…read more Turned out to be no big deal, they checked out my vehicle with their hand-held computer, removed all of the warnings that were not legit, and sent me on my way. He would not take any payment, I thanked him profusely, and went on my way. They were very courteous and responsive, and friendly. Nice place, thanks guys!

I had work done on my car but went to the dealership first and was quoted what I felt was…read moreoutrageous... I took the findings to Grave Enterprise and got it done in a timely manner for a fraction of the price.....

Owner was very responsive to inquiry and even delivered the trailer to us in about an hour, quicker…read morethan us heading over to nearby town to pick up. Very easy to work with. Highly recommend.

Thanks to the team dad likes his Firestone tires and they arranged to get his replaced. They did…read morenot get it perfect but acknowledged their failures and apologized, then worked to get it right.

What an amazing company! Got a flat just outside of their city. Gave them a call and had someone to…read moremeet within 10 minutes to get me fixed up and back on the road! I recommend this company to anyone who is going through the Sweetwater, TX area. Upstanding company!

Do not get a used car from them unless you thoroughly inspect every aspect of the vehicle . We live…read morein Odessa bought a truck same day noticed drive shaft making nose and clicking sounds and doors would not shut properly without having to slam them they are fixing the problem ,but leaves me without the vehicle for a month and for the inconvenience there is nothing they can do and made it seem as if I caused the damage to the door frame so pretty much bought a vehicle just to make a payment and not have possession of vehicle horrible very stressful and not to mention the run around they gave me for almost 2 weeks

Me and my wife were stuck getting a run around for a month with allot of other dealerships and…read moreSammy Ruiz (a highly recommended sales person to go with )from here got us approved for a vehicle within a day and by the next we were in a 2020chrysler I highly recommend going to Stanley ford in sweetwater tx if any other dealerships keep stallin on you,also shoutout to the sales-managers from there that made everything happend as well

After years of using them I can say we are always very pleased with the service here. Highly…read morerecommend.

I get my vehicle's inspected here if I got a light out they fix it so it passes, good friendly…read moreService. Reminds me of my papaws mobile station back in the day...