Electrify America EV charging services is a Joke!
I have been the owner of a Kia EV6 for over a year now, and it comes with the benefit of two years' worth (1000 kWh) of free EV charging through Electrify America. I recently had the opportunity to utilize this service for the first time during this past weekend.
Regrettably, I encountered several issues with the Electrify America charging stations. On multiple occasions, the chargers were either not functioning, unavailable for use, or provided an unexpectedly low charge rate compared to what was advertised. These outages caused a great deal of frustration and anxiety, particularly during the Las Vegas trip, where we came perilously close to missing a $500 Circus Soleil show due to the exceptionally slow charge rates (50-80 kWh, I get 77 kWh on my home level 2 charger).
Furthermore, I faced problems with overbilling. I never received credit for the free charging, and I noticed that I was being charged more than the appropriate amount for the charging services. In addition, there were discrepancies regarding multiple $50 deposit fees, resulting in a total excess of a couple hundred dollars.
I strongly recommend Electrify America address these reliability and billing issues promptly and that anyone who is taking a trip in an EV to look elsewhere for charging options. read more