Disappointing Experience After a Great First Visit
Tonight, Friday, October 24th, at 5:45pm, we arrived at El Tequila. After having such a great first visit earlier this month, we were excited to return and brought friends along to share the experience.
Unfortunately, tonight was completely different. After a short wait to be seated, we sat for about 15 minutes before anyone came to take our drink orders. Around 6pm, we finally ordered 2 sodas and 2 Margarita Flights for the ladies, along with our meals. The sodas arrived about 10 minutes later, right before the complimentary chips and salsa. At this point, we had been there for 25 minutes and had only received only 2 sodas.
By 6:45pm, our meals arrived, but still no Margarita Flights. Our waitress apologized, saying the bar was busy and that she would check on them. She finally asked if the ladies wanted something else to drink while they waited, nearly an hour after ordering.
Our appetizer arrived with the main course instead of before it, and the waitress disappeared again for several minutes. When I finally saw her at the host station, she said the drinks were being made now. Ten minutes later, still nothing. By 7pm, I had to chase her down again and told her to cancel the drinks since we were already well into our meal. Drinks should arrive before food, not after.
She returned to apologize again, but her response was full of excuses rather than accountability. She said she would remove the drinks from the bill, making it sound as if she was doing us a favor. I made it clear that this was the appropriate thing to do since we never received them, and that we would not be paying for something we didn't receive.
At this point, a proper response would have been for the bartender, manager, or owner to personally apologize and perhaps offer a gesture to make things right. Instead, we got nothing but dismissive excuses. Meanwhile, the bar was clearly functioning fine. Everyone at the bar had drinks, and other tables were being served quickly as I watched. Just not ours.
We were embarrassed after recommending El Tequila to our friends, only to have such a poor experience. The food was still delicious, and we understand it was a busy night, but waiting over an hour for drinks that never came is completely unacceptable. Sadly, this visit has left us questioning whether we will return. read more