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    Chipotle Mexican Grill

    1.4 (114 reviews)
    Closed 10:45 am - 11:00 pm
    Updated 1 month ago

    Order Chipotle Mexican Grill Takeout or Delivery

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    Bowl

    This is the worst chipotle I've ever been to. Look how my bowl is MAYBE half filled and it was 20 dollars. The workers were laughing in a different language probably about how they just fucked me over.

    chipotle employee involved

    if I could give zero stars, I would! The wait was extremely long hence only one person fulfilling orders, we had 4 orders we needed so going up to the counter we all tried to have everything ready so the process was easy. The first person in my group started their order "What rice" and immediately after "anything else" like we just started... then the protein again with the "anything else" as me and one of my friends were laughing at something on my phone the guy helping us stopped filling the order and walked up to us and said "is their something funny" and i said would you like to see what i'm laughing at and he immediately jumped down our throats and cussing us out telling us we were "too broke to eat at chipotle that we should go to mcdonald's instead" i proceeded to say can you just fill our orders for us so we can leave and he continued to yell at us laughing and pacing around he screamed at us. Told me he was not making my bowl because i was "mad and weird" he told me i was "weird" about 20 times. After i stopped responding to him because i simply couldn't process what was happening he said "get the fuck out of my store" as we were walking out to try and just de-escalate the situation he continued to scream and cuss us out saying " you can pay for your broke ass bowl or leave". as this was all happening nobody said anything nobody stopped this guy (he wears glasses and has a beard and dark curlyish hair) i am very disappointed and honestly should've called the cops the way this guy was acting is unacceptable and he should be fired! This is not a person you want to represent your company! I'm attaching 3 photos of him to tell everyone DO NOT GO TO THIS STORE. He is honestly so terrifying and needs some help. i tried calling the store to speak with a manager and was hung up on TWICE! *I already contacted chipotle management*

    Megan T.

    Ok...I tried again. It has vastly improved since my last attempt, but still needs some work. The staff seems more engaged and not as stressed, but the place is still dirty and lacking. It isn't anywhere near as dirty and disorganized as before, but still a little off-putting. I came at 3pm, the burrito line was filled and everything was fresh, they were restocking as I was ordering and they all seemed to be working well together. I'm guessing that the people who were in the dining room were district management checking in, probably should have taken their discussion to a more private area, I overheard more than any customer should hear. Again, the soda machine was out of ice in the front and the back, but I was not told and didn't know until after I had pruchased my drink and went to put ice in my cup. Communication from the cashier is still lacking. Soda was also flat and didn't taste quite right. It was quite warm in the restaurant, so a cold drink would have been very appreciated. Overall, I will still give them a chance, they are trying to come back from a really bad place.

    Smushed
    Kristen L.

    Do. Not. Go. Here. I cannot stress this enough but going to this establishment will only cause you headache. We were extremely excited when we first found out that Chipotle would be coming to our "neighborhood" however this one has extremely missed the mark. At first I chalked up all the issues this location was having as being a glitch due to opening in the middle of the pandemic... yet that doesn't seem to be the case because they are still happening and they are only continuing to get worse. The last experience we had here took place on Saturday and it will be the last time we give this location our money. On top of the line that had accrued due to several workers chit-chatting towards the back of the kitchen, the restaurant was out of: regular steak, guajillo steak, fajita veggies, guacamole, cilantro for the rice, and ALL fountain drinks. Additionally, the restaurant refused to accept a Chipotle gift card (yes, a gift card to their own establishment) that I am fairly certain could have been purchased there in the first place. One gentleman did not wash his hands before putting gloves on after wiping sweat from his face and the entire staff as a whole seemed just be rather lackadaisical about everything. Some staff was friendly and accommodating however with so much of their inventory out, there should have been a sign on the door or an announcement made to individuals who were waiting in line for 20 minutes. Our tacos were poorly made, burritos poorly wrapped, and in general, what was supposed to be an easy, relatively care-free meal, just resulted in stress. I was able to contact customer service and inform them of the incident as well as receive a full refund for our food (considering the gift card ordeal.) I want to hold out for a change at this location but I don't think it will ever happen. Even one of the employees told my husband that it was a systemic issue for their store and it only continues to get worse-- how sad. I've heard news that a local-to-Maine taco business will be opening in Auburn sometime this year. Keep an eye out for it and support local over giant chains who can have a whole store slip entirely through the cracks and still do nothing to help it.

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    3 months ago

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    4 months ago

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    5 months ago

    Shut down on bogo 12/6 absolutely ridiculous waited in line for over an hour. would give 0 stars if i could

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    8 months ago

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    1 year ago

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    3 years ago

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    1 year ago

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    3 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    1 year ago

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    4 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    1 year ago

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    3 years ago

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    4 years ago

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    2 years ago

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    1 year ago

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    3 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    3 years ago

    Good food don't clean bathrooms and you have to order online they also have awesome customer service just sometimes they could learn respect

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    3 years ago

    Walked in and was told on line orders only, which made ZERO sense. Lost my business, went to Firehouse and was welcomed there

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    3 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    4 years ago

    I think it's best if we just all think of this location as "closed." Even IF they are open they definitely won't have ingredients.

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    3 years ago

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    3 years ago

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    2 years ago

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    Page 1 of 3

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    Review Highlights - Chipotle Mexican Grill

    Was really excited when I found out they opened up at this location so I had to come try it out.

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