UPDATE. We rescheduled our Vow Renewal from May-Dec, which seemed easy enough to do at first when…read morecommunicating with Chris, who was going to be onsite manager for our event. It proved more difficult when dealing with the owner Scott. I'll start by saying the end result was us rescheduling at the same rate that we booked & our event went well, however it wasn't without hiccups. When rescheduling, we were specifically instructed by Scott to cancel our booking in Peerspace & rebook the new date. That's when issues started. Before cancelling I mentioned how Peerspace won't refund our full amount & Scott replied that whatever isn't refunded will be credited toward the new date. That didn't happen without us constantly reaching out via text, email, & Peerspace. When you request a date on Peerspace it's pending review/approval from Blush, however it charges you immediately. Since we opted for the payment plan that required about half down & remainder later, we were waiting on our refund to book the new date. It never came. When we were finally able to have a phone call with Scott, I couldn't get one word in the entire time he was mansplaining the world of business. He was very patronizing & I swallowed my pride because we just wanted a resolve & to not lose the deposit. I asked very clearly whether he was going to uphold our agreement. He did, but under the condition that we pay the remainder of our balance upfront in good faith to them. We did & that was that.
Thereafter, it was back & forth whether Chris would still be working our event which Scott said he was. Chris was the saving grace of Blush in our opinion. Customer service & how you treat people is king, so it put our hearts at ease. But not for long, since it was changed later to Jin. Getting Jin to respond was difficult. We requested a final walk through with our coordinator about a month before our event. Jin told us he wasn't feeling well & wasn't present for most of the walk through. So we asked questions via email instead. I specifically mentioned a clean facility is important to us. The place just wasn't as polished as we first saw it. He was responsive only after I'd send text follow ups. The week of, not at all. I was waiting on confirmation about our drink selection which I never got & we just hoped it would all work out the day of.
Day of our coordinator arrived first. The bathrooms were clean but the bar, cocktail tables, mirror hallway, & front door were full of fingerprints and sticky as if not cleaned from a previous event. We were told there would be 2 staff & that they'd be able to help us move cocktail tables. We weren't aware one of those people would be Jin & he wasn't helpful at all. He completely ignored our coordinator & aunt, but jumped to help our DJ with the sound system. We can only conclude it's because our DJ is a man & as a same sex female couple that leaves such a bad taste in our mouths. Our coordinator & aunt ended up cleaning everything with the one rag & spray bottle he gave after we repeated asked. Coordinator, wife, son, & I moved the heavy tables/ottomans. The drinks didn't taste like our selections. But the worst part was that he started charging our guests upon arrival. My wife & I stepped away to change our clothes. We were there 1.5hrs before start time & Jin never approached us or our coordinator for our card. He also had our itinerary ahead of time and met our coordinator. FYI on top of booking fees, you're also required to use their bar service for ALL drinks alcohol/nonalcohol which is included info on Peerspace. We agreed we'd cover the required minimum of $2500 & once we reached that amount it would turn into a cash bar. Our guests approached us confused about the bar so my wife personally went to Jin & asked why people were being charged, to which he responded "I couldn't find you guys." They immediately include their tip, which we weren't aware of, so drinks totaled to about $2100 w/ the remainder being tax/tip. They continuously ran out of cups & had zero cups for the water dispensers. We were refilling used water bottles to give to the kids. My aunt & cousin were busing tables. Bartenders didn't care to stay quiet or hold drink orders during vows. Every video we have of our vows is them shaking drinks & slamming glassware. There were good things too, kinda. It wasn't communicated to us that the front bathroom was for staff only & we had a outfit change planned, so after first saying no, Jin ended up letting my wife & I use the front bathroom. Also him assisting our DJ resulted in the music going well. It's sadly overshadowed by all the other things that needed improvement.
It comes down to a lack of customer service & professional decorum, because the venue itself is beautiful. We gave a final 3 STARS because everything came together. Those missing components are just so vital. A work day for them is literally someone else's most important day that they're choosing and paying to celebrate at Blush.