We purchased dry shrimp on 1/28/26 at the Arleta location and later discovered that a significant portion had mold. My husband returned to the store the following day to exchange the item. Unfortunately, the supervisor, Patricio, was sarcastic, passive-aggressive, and unprofessional, turning what should have been a simple exchange into an unnecessarily difficult experience. He refused to assist without a receipt, despite this being part of a purchase totaling over $200 that we were unable to locate.
Thankfully, the store manager--stepped in and resolved the issue. While we appreciate her help, the initial interaction was disappointing and raises concerns about the level of customer service being provided. read more