I like going to this "el super" always cleaned and organized. Cashiers always very nice.

Today I was in the meat department asking for 12 pieces of pork chops. When the meat attendant decided to give me a big bag. So I asked her are you giving me 12 pieces or 12 pounds? When she rudely snapped at me and said, what do you think? What does it look like? I told her I'm not sure that's why I'm asking you. Then she had the audacity to tell me I don't like your tone of voice so I'm not gonna help you and just walked away. I told her excuse me all I did was ask you a question! Then she has the nerve to tell me I don't get paid enough to deal with people like you. The horrible customer service that this woman named Martha in the meat department is providing is borderline discriminatory. What does she mean? People like you? She's lucky. I had my daughter with me. I was about to jump over the counter and snatch her ass. I guess she didn't like the fact that I only spoke English. read more

El Super - Worst meat attendant ever - Grocery Near Me - Arleta, California

I stopped by this El Super today inside Woodman Van Nuys plaza to get my wife her bolillitos bread that she wanted. I found parking easily since I came before the afternoon so the plaza was not busy yet. The store is very nice and organized inside. They had a deal on the bolillitos so I got 5 of them for my wife. There also a little restaurant inside this store where you can order some aqua fresca and food too. There no self checkout station that I saw so I paid with a cashier where the line was for 15 items and less. I didn't have any issues while I was here. read more

See all

I gave this location 3 stars. There's homeless encounters in the parking lot and they're aggressive too every time I come here and it's not often. I come here for the better deals on some produce. The employees are ok cause of the language barrier they tend to keep to themselves (I guess) they pretty much got everything here. Most of the time it's pretty neat and tighty. Love the selection of produce but they're were some things I thought were overpriced to be honest. Chinese peas for 7.99 individual pods you choose and they didn't look fresh . Things like this makes the visits not worth it. Come visit maybe you will find what you need with a good price read more

El Super - Grocery Near Me - Arleta, California

See all

Double bagged my prepared chuck stake seemed normal, got home smelled funky thought might be just me grilled a few ate them next day had diarrhea, opened up the bag out of the refrigerator to cook a few more next day and they smelled like death this place a joke not the first time it happens to me my fault for trusting on them again after a long time don't buy your meat there. read more

My dad just went to "El super Market" here in Arleta CA on Van Nuys, and he bought 18 ct eggs and they charge him $16.47 for eggs that are 2 weeks old. Can't believe that some of these companies are willing to gauge people that much. Ralph one of the most expensive markets charges $12.99. read more

See all

We come here all the time and never have any issues! For the first time today, my mom was walking in the vegetable isle and she slipped on water- she told me the lady that was mopping, was spilling water everywhere. She didn't let me know until we left and the store and we got into the car, so I called them to let them know my mom almost slipped and to please clean the water so nobody gets hurt- (my mom is an elderly women and I wouldn't want any elders to fall and hurt themselves). I called and the lady was extremely rude on the phone, she said "I'll send someone over there"- she was EXTREMELY dismissive and didn't hear anything that I said about my mom nearly slipping. As someone who has worked customer support for 15 years, they don't know how to provide proper customer service over the phone. The people taking care of the isles are letting water spill everywhere, completely half assing in every aspect. My mom is a helpless 4'11 lady- she said a worker saw her but completely looked the other way. On top of that, when my mom went to check out- she starting putting the groceries on the belt and the lady was helping someone who had a lot of groceries. The cashier lady told my mom to go to a different line after she already was putting her things on the belt to checkout, she said "go to the other line"- like huhhh??? It's 8pm? You guys aren't even closing soon! None of our visits were like this. Management needs to work on ALLLLL aspects in the store, completely lost my respect. Take in consideration if this was your mom, or someone you hold dear to you. read more

I came here about 2 weeks ago their whole meat department smells like road kill, I purchased pork ribs and the smell that came out of that bag when I unpackaged it was unbearable. Also all their cashiers have no customer service skills will definitely never step foot in this place again. read more

i come here here for certain items. On some products I think they are way over priced. But I learned my lesson. But I do expect that the check out clerk can speak some basic English. But not today. She told me no cash back so she knew that. But was it. she was rude. Just ignoring the situation. Why would they hire someone like that. read more

Wow it was my first time coming to this El Super. My friend invited me here to have lunch. Which I wasn't even aware they sold food here. I was surprised with the prices the food was very affordable and tasted great. The red salsa was on point the chicken and rice too. I did not do any grocery shopping so this review is just for the restaurant side of the Super. Will definitely be back for more food lol. read more

El Super - Potato Mojos - Grocery Near Me - Arleta, California

See all

clean and organized store. The managers are very helpful and friendly!!! Wide selection of fruits and vegetable.

No ay orden en la supervición de las cajas, la gente usa la linea extress, y eso se sobre entiende que es para personas con poca mercancia.

This review is for my one and only visit here. I did not use their cake service so I cannot comment on that. Exterior: big private parking lot. Tons of shopping cart return areas through out the lot, organized parking lot. Clean. I love the cool vintage tile and logo. Please don't ever change that look. Interior: fresh, organized, well lit, well stocked, perfectly clearly labeled price signs. I love the vintage look please never change. Product: from what I saw everything was bountiful, excellent deals especially on the produce. Produce to me was outstanding, everything was properly stored and on display. Everything was so fresh. I thought everything was exceptional. There were zero flies, no fruit flies, no smells, nothing rotting, I really don't know what these negative reviews are talking about lol it couldn't have been further from the truth. Perhaps I just got lucky and went on a really good day OR perhaps there are some drama queens that really just for some reason don't like El Super. In my honest opinion, I think this is better than Vaillarta. Don't get me wrong, I love Vaillarta too but I think El Super is more authentic in the products they carry, they also have more variety and harder to find products. I choose El Super over Vaillarta. Staff: they were friendly! Each person I came in contact with was lovely, they weren't overly friendly or anything but they certainly weren't mean or stone cold as some of the negative reviews had mentioned. But also I am generally in a happy good mood and maybe they were able to sense that and reflect that positivityback to me? I'm starting to think that maybe the bad reviews are to discourage people from coming to this awesome market. My only complaint is that there aren't more El Super closer to me!!! Also I LOVE that the signs have Spanish first and then English in small underneath. Please don't ever change that. I hope the regional managers read these reviews. read more

My husband and I went to the soda station and put all soda in the bag all 27 bottles and all different bags of 1 bags of bread and 1 bags of bakery. When we went to the cashier we told the cashier guy we have 27 bottles there 7 bags . So he got it and charge us everything. When we finishing paying the security ask us everything ok and check our receipt that not very professional and we dont steal if you trust people don't accuse us we shop here alot and pay decent money here. You need to tell your employees to know handle this property and you will lose business. Thank you for understanding. read more

On 8/25/2023 I went to buy some quesadillas, I was beyond grossed out, there was two quesadillas with MOLD & FUZZ growing on them. This is outrageous and disgusting of the employee to put it out in the shelf for customer to buy it. IDK who in their right mind would put these out there. read more

El Super - a variety of baked goods for sale - Grocery Near Me - Arleta, California

This store constantly has spoiled, rotten fruit and vegetables. A couple times I have seen insects on the meat in the so called fresh order counter. The worst part is they hardly ever have enough register open and if you say anything some of the cashiers are just rude. When I said something to the cashier, an employee next to the cashier rudely asked me what I had said and what was the problem. I asked her why they did not have enough cashiers and no Express counter, with a horrible attitude she told me you should talk to the manager. When she called over the manager the manager was worst and could care less. Constant people reporting this to their corporate office does nothing. How this location/store remains open is besides me. read more

Love going to this store all managers and cashier's are very friendly and make my shopping experience more enjoyable I go often because I live near by food court also has various food to enjoy read more

Just had the worst experience here. My grandpa and me were shopping for groceries and he picked out cilantro because some of them went bad so he grabbed the best looking one he could find upon paying the cashier started questioning him whether he grabbed it like that or not so she called her manager and the manager took the cilantro an walked away and she came back with cilantro that she swapped out an the ones she brought us had already went bad not to mention she brought them back without the bag and had no type of gloves on. And said that was all she was gonna sell us. I told her that's not okay I don't understand why she can't sell us the one we grabbed if we're still willing to pay for it. How do you not know what you sell? If your the manager you should know! She did now know how to do her job and she was so unprofessional. I will not be returning here again. read more

We had a cake but the lady sold it to a different costumer and they made us wait 15 minute to get our money back, will not be coming back!!

I love the mojarras here but the kitchen and cashier staff are very rude and plus they gossip so much. I witnessed a lady with her disabled daughter get ignored by the staff and gave her attitude when she asked for her order. I do not feel comfortable ordering food here anymore read more

Thank you so much to the bakery department they made my son amazing cake on time and very fresh will order again more soon thank you so much!!! read more

El Super - Amazing cake taste amazing - Grocery Near Me - Arleta, California

Prices are reasonable. They have beautiful flowers of all colors. Pastries are good, not to die for but good. Everything smells dubiously good. Aguas fresca of all flavors available. The soups are ok, could be better. Vegetables are fresh and affordable. read more

This is the worse súper lots of managers walking around and don't know what's missing or what need to put in shelf's customer have to ask for products still on paleta not on shelf's, read more

Esta señora Blanca es la peor. She had an attitude for no reason and is awfully rude. If she doesn't like her job she needs to quit & El Super can hire better employees. It's ridiculous. read more

El Super - Grocery Near Me - Arleta, California

This spot is convenient for my family. Fruits and veggies always look fresh. I would stay away from the meats though...not bad... but can get better elsewhere. Big store, parking lot and big long aisles. My only complaint is that there's never enough cashiers when we come. read more

See all

I've been to tons of el Super grocery stores. Most are great. But here no one ever smiles here. Most of the cashiers don't even speak when ringing me up at the register. I wish I could give them more than 1 star but the customer service is just too bad. read more

There were worms and flies all over the fruit. I complained to the "manager" and he disregarded me. I told him I was going to complain to the health department. His reply, "Do what you have to do." read more

Went in here on Father's Day to pick up some veggies ( I was making my Dad dinner and needed a couple things ) First off its ghetto, the city, where its located and the people. BUT the prices on the vegetables are amazing you seriously cannot beat the prices. Sure its a " Hispanic Grocery Store" but what matters more; you not knowing Spanish or you paying double for a damn tomato at Ralph's? I don't know a word of Spanish and I made it out alive, if I can do it so can you. ** THIS REVIEW IS BASED ON THEIR VEGETABLE PRICES, I did not feel the need to walk around and be starred at by thirsty ass men because I was wearing short shorts. haha read more

So let me tell you about this little girl named Gabriela with an attitude for god knows what reason! I was in the 10 items or less line and clearly let her know me and my mothers things were to be charged separately because I didn't want to touch the divider because of how dirty it looked. And she snapped back at me complaining about how we had to have 10 items exactly like honey are you kidding me ?! Do you even understand the line that you're working in I had 6 items and she was bothered asking why I didn't have 10 items and that me and my mother have to be paying separately in order to purchase things like honey wtf do your job scan the items and bag the shit please ! She even slammed her cash register with such attitude. But by all means the manager was such a sweetheart Gudeliah or Grudith I think her name was however I'm sorry but she was great ! Thanks again read more

It is very convenient having a super market such as El Super here in the city of Arleta, because it 's location. The only bad part is their Management, it's hideous . I recently bought a birthday cake for my two year old, the frosting's taste was very unpleasant., it tasted more like soap. I took it back & requested a refund. The manager PATRICIO, refused to return me my money at first, but after 45 minutes of him reviewing the stores cameras and the humiliation he putted me through he then decides to issue a refund.. HA HA It is sad that someone within your same race can try to deprive you of your customer rights..Money was not the issue, it is peoples dignity! read more

I am a big El Super fan..... And, I love this one. Prices are great. Selection is awesome. Plenty of space. Haven't had their hot food yet. When I do, I will update. The check-out can be a bit sometimes, but whatever. read more

Made a quick stop in this grocery store. Dropped in to pick up some sodas and juice. I was in and out in a flash. I did notice that the employees mainly spoke Spanish. read more

El Super - Grocery Near Me - Arleta, California

I Baugh tostadas from the super brand and they were bad, when my husband went back to return them , the supervisor laugh and make a stupid comment about it, he said how can you buy tostadas that the expiration date was 2 weeks a go? read more

This place is just convenient for me. I don't care what people say about this place being ghetto.There are times when the produce is bad & cheap, but you pay for what you get. I only come to this store when i am cooking & I forgot to get 1 ingredient. Other than that I go to Vallarta (My favorite store). read more

You can't beat these prices, but really? lines of 20+people with multiple check stands open? I think management needs to figure out a way to make the process more efficient. It takes longer to pay, than it does shop around this huge warehouse store. read more

I went in for some masa for tamales, my mom sent me to this place, they have everything, bakery, butcher shop, sea food counter, and a good variety of veggies and fruits. I like this place because the isles are nice and wide, this has an open feel, not like l need to watch where I'm driving my cart. I will be back, tons of Hispanic ethnic foods and spices... read more

Made the biggest mistake of my life coming here for groceries on a Sunday afternoon. There were only 5 cash registers open and all the lines extended way back to the aisles. We finally got out of there after about 45 minutes of waiting in line and no other registers were opened in that time period. Never again will I come to this store and something really has to be done about the management. read more

These five stars are all for Blanca en la Cocina, excellent service. She worked well under the pressure of moody customers. Blanca stayed positive and happy to help everyone in an efficient way. Even sticking to company policy when someone tried to sway her into a free horchanta instead of the coke that came with their meal. Good Job Blanca. God Bless. She doesn't need the help but maybe scheduling a helper for Blanca wouldn't be a bad idea. read more

Decent grocery store. It's a big store and there's a variety of stuff. It's decently clean. And also most of the time its packed with people making line to pay. read more

We came here to buy a chocolate cake for my son's birthday. These morons labeled it wrong, selling us a white cake instead. Needless to say, we sang happy birthday to my son, cut the cake to find out it was white instead chocolate. Then these idiots gave us a hard time when we called to dispute an exchange. Plus their service is awful. Also saw flies in their bread flying around read more