i had high hopes because this place had good reviews and very friendly staff! i got swiped on the passenger side , the entire side My car did not have scratches when i got it and it was returned with multiple scratches. they even drove my car for 10 miles left my car with 44 miles returned with 33. we called the date that was given to us , the car wasn't even ready or painted , we then called the second date and car was ready but NOT painted , they painted it within 3 days ? and said it was ready , this worked seem very rushed even if they had my car for almost 4 weeks ! we were told it would be ready in 2 weeks. read more

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I went in to get this dent checked out. I thought the panel on my car had become bent. I spoke with John, who within 30 seconds, told me that my bumper was the issue and snapped it back into place in seconds. I was very surprised with how easy the fix was. Despite INSISTING that John accept payment for his time, he was far too kind, and wouldn't let me. The shop was great value and the employees clearly know what they are doing. I would recommend this shop to anyone needing repairs. They provide exactly what the customer requests! read more

El Segundo Auto Body - Car dent - Body Shops Near Me - El Segundo, California

If you are in the market for body work with poor panel alignment and color match, off by a mile this is the shop for you. I took my vehicle in to this state farm approved body shop for damage to my rear bumper on my 2018 Nissan Leaf. Recived a initial quote for $1200, at the end the final price was $4500 charged to my insurance. Found out after the fact that the shop charged state farm for parts never Installed on my vehicle and parts that their staff broke in the process of repairs ( I send photo proof to the state farm fraud department) Took the vehicle back for correcive repairs, it was better but not right. I pointed out the paint miss match when I picked it up. The service write said it's just the light, it's perfect. He also stated he repaired the rusting brakets under the bumper skin when infact it was still actively rusting. Your call, I would use a different shop if you want your vehicle to look the same as it did prior to the damage read more

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I highly recommend El Segundo Auto Body. Their service is second to none. They paint and body repair is considerably outstanding, exceeding my expectations. I was completely impressed with their professionalism and Customer Service the ambiance here was comfortable and inviting. This is my go to place for paint and body repair- the best in town! Johnny and his staff not only friendly, but highly skilled. Pricing is fair and transparen-definitely a value for the money. Efficiency and punctuality are hallmarks of their service. I highly recommend. Thank you again John for a great job done read more

I smashed my front fender trying to park too close to a trash can (it's amazing how heavy those suckers are when they are full!) It caused a significant amount of damage to my front fender to the extent that I couldn't even open my passenger door! I took the car in to get several estimates at body shops around the city and ended up taking it to John based on his high reviews on Yelp. John is very attentive. He took photos of the damage and went through with me all of the details of what they need to take apart and put back together again. He emailed a copy of the estimate to me, which was very reasonable, and slightly less than all of my other estimates. The car was completely fixed in a week, and the payment due was exactly what was stated on the estimate -- no surprises, and no up charges. The new paint is absolutely perfect and there is absolutely no signs of damage. Hopefully I won't need to use a body shop again anytime soon, but I would definitely recommend El Segundo Auto Body to anyone who does. read more

They did a great job with my car. Got it back to me within a week when another place told me it would take 4 to 6 weeks. Pleasant, clean, efficient, fast! read more

Overall this body shop did the job right. I have a 911 that was door dinged with a chip - so no paintless dent removal can do the job. These guys took out the dent and repainted the area in a few business days. They ubered me back and forth to get my car when done and the car was washed and ready. The paint job looks very nice and I will come back for future repairs. read more

El Segundo Auto Body - Outside - Body Shops Near Me - El Segundo, California

Got an estimate for my repair within ten minutes of my arrival. (Jim and Jack's offered me an appointment to get an estimate two weeks in the future.) It was a small repair so the estimated time in the shop was three days. My car was ready on the morning of the third day. The repair and paint match on my Mercedes is perfect!! John was a pleasure to work with. Highly recommend El Segundo Auto Body if you are unfortunate enough to need body work. read more

Great communication and fast service. They worked with me so I could have my car back in a timely manner read more

The driver's seat window fell inside the door so I called these guys up since I couldn't find help through AAA or Safelite. The gentleman I spoke with (I believe he's the owner) charged me for just one hour of labor ($172). Not only did they fix the window and install the new regulator, but they went above and beyond by fixing other things I didn't even ask for. There was a large dent from a previous car accident that they fixed, in addition to working on my drivers door handle so it would open properly again. You really helped us out yesterday and gave us a great deal. Highly recommended and I would certainly give them my business again. Thank you! read more

Very grateful for this place - the staff are actually pretty down to earth and even though they had a full lot they were able to address me, provide a few options for me to choose from and have my car door repaired within a day. Truly a gem in El Segundo. read more

Cannot recommend more highly. Absolutely trustworthy, with terrific quality and efficiency.

I found this place because of Yelp. I had someone back into my car while we were exiting a shopping plaza. Luckily the damage wasn't too bad, all that needed to be replaced was the bumper. The guy who backed into me paid for everything. I went with El Segundo Auto body because they took the time to answer any questions I had, and told me about what kind of paint they use; I was able to inspect other cars there to see their quality of work. It looked nice. I had just come to El Segundo Auto Body after leaving another body shop nearby. I asked the other body shop how long it would take to replace the bumper in the car and they estimated that it would take a couple days. I asked them what a couple days were and they said a couple days were a couple days. So, I asked them is that two days? Three days? Four days? They told me a couple days were two days. Well thanks. Why couldn't they have said that in the first place since couple could mean different things to who you ask. Anyways, back to El Segundo Auto Body. . . I like them because they were pretty good with keeping in contact with me through email. They were able to complete the repairs in the amount of time they told me it would take. The price they quoted to repair the car was pretty good compared to other body shops I've been too, although they were not the cheapest. They were better. The paint job was pretty good in the sun; you couldn't see any spots or paint drippings. And the bumper fit onto the car well, meaning the seams didn't bulge out so you could tell it was replaced. I would come back here. Oh yeah, I also like that this body shop didn't have a bunch of fake reviews. You can tell when a business has lots of fake negative as well as positive reviews. read more

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I had some minor body damage to my right rear bumper and the Manager, John Rios, was very accommodating and personable. His bid estimate was 40% lower than the next closest of 3 bids. They did a beautiful job on the refinish and paint and they also cleaned the car inside and out. No one could ever notice any damage had occurred. The car was ready 20 minutes before John said it would be. El Segundo Auto Body is a very professional and honest shop who operate with integrity. I highly recommend them read more

My car had damage from a leak in the garage and El Segundo Auto Body did an amazing job! They kept in contact during the entire process, and their customer service was excellent! John answered all my questions and makes the customer comfortable! read more

Thank you John with El Segundo Auto Body for making my car new again. The staff did an amazing job on repairing the damaged done by a hit-and-run driver to my Honda Accord at my place of work. read more

El Segundo Auto Body - The damage done by a hit-and-run driver in the parking lot at work. - Body Shops Near Me - El Segundo, California

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Will never use again. After 2 weeks having the car, parts not even ordered. Blamed insurance co etc etc. very rude!! He refused to speak further with me and treated the insurance company who then called him the same. Insurance co then helped find us a new shop who promised 1 day Rpr On Monday. read more

I only had 5000 miles on my new car and the auto shop made it look like it never got damaged. Great service, Nice people read more

Great body shop, polite workers, expertise in the space and just outright cheaper than the competitors. My car looks like it's never been hit and brand new, excellent quality work. Thanks John! read more

El Segundo Auto Body does amazing work and John is very courteous and knowledgeable. They fixed my car after an accident and it looks brand new again. They made sure to keep me well informed throughout the process so I was always in the loop. I also had one of my cars painted here and it turned out incredible. I have never seen a better paint job on a car. I would recommend El Segundo Auto Body to anyone that needs body work done on their car. They do things right the first time and you can trust them to make sure everything is restored back to before your accident. Make sure to speak with John and he will take care of you. read more

El Segundo Auto Body did a great job painting two panels of my 14-year-old Honda CRV. I do not like to haggle (or feel like I have to haggle to get a fair place), so I really liked the very clear, straightforward price quotation. My car was done on time and its appearance far exceeded my expectations. The paint color was a perfect match with my very old paint elsewhere on the car, and the shop did nice extras like clean the interior super well and polish up the headlights. John was the person who helped me, and I found him very knowledgeable and no-nonsense, and also just very easy and interesting to talk with. Highly recommend this business. read more

After getting my driver side keyed by a f*cking a$$hole, I decided to get it fixed. It is after all, a brand new car. Didn't want to be reminded of this douche everytime I drive. Yelp to the rescue around my work! This place had nice reviews, including one from Paula B about scratches, so naturally I called for a quote. John was nice enough to inform me about buffing and sanding and said to bring it in. Drove over to the shop off El Segundo Blvd, and had John take a look. There was a few deep gashes he was worried might not come out, but ultimately he said for $75 he'll sand and buff out the scratch in a couple hours. Fast forward. I come to pick up my car a few hours later. The long scratch along the door is gone!!! Woohoo!!! Like impeccably gone. Untraceable gone. The only scratch left was by the gas tank lid, where there's a little reminiscence of the scratch (but not his fault, it was too deep down to the paint). Overall, he did a quick awesome job! Definitely will recommend. read more

El Segundo Auto Body - Reminiscence of the scratch too deep to buff out - Body Shops Near Me - El Segundo, California

Awesome awesome service brought my mom to get her car done!! She has to work so time is of the essence but when they say they will have your car done by a certain time it's real!! They are very nice and they have very good customer service!! I definitely recommend them and I will be back.... read more

I had a small accident a few weeks ago and I went to El Segundo Auto Body for repairs.First of all I have to say the owner,, John made my experience the best . He is the nicest guy,friendly and most important, honest. When have you ever found those qualities at a auto body Shop! The work came out perfect and on time. He really went the extra mile to correct the issues .I would highly recommend him for any type auto body correction. Thanks again John ! read more

After my recent accident, El Segundo Auto Body is very efficient in repairing vehicles as well as John Rios being most helpful. This is the second time the company has been used for repairs and one of the best! Rosalie Whitley read more

My car came out in better condition than before my accident. The owner is very nice and knows his vehicles and went above and beyond with the repair. The whole process was great. I got an estimate from the shop and after talking with insurance I dropped off the car and picked it up a week later in great condition. read more

Our new car was hit and John took time to patiently respond to all our questions. He kept us in the loop for the timing of all repairs and our car looks beautiful thanks to his team. He also worked promptly with our insurance to ensure coverage. Thank you! read more

John Rios is the MAN. Bruised my BMW 440i Gran Coupe. ;-( John had it looking BRAND NEW in less than 3 days. (For reference, other shops quoted me two week TAT. At minimum.) read more

I went in just for a quote and let me tell you the guy JOHN was not the most helpful although he did what he had to do I felt like he underestimated or thought I didnt know anything. I felt discriminated as a woman, he wasn't very helpful he was felt like he didnt need to explain how anything when I wanted specifics. If only he knew that we wanted to bring him business but he's lack of customer experience made us just take our money else where. read more

Kind, courteous, timely and affordable auto repair. Hoping we don't need them again, but will return if need arises again.

I am pleased with my service at El Segundo Auto Body. John patiently answered all my questions and was responsive. They restored my car after I hit plywood on the freeway. They were efficient and were available to me when other body shops had a waiting time of over one month. They finished repairs in a reasonable time. They even washed my car inside and out before returning it to me. What a pleasant surprise! I highly recommend them. read more

Took my car in to get a scratch on the back driver side, John and assistant were super friendly, always stayed in touch with me to keep me updated. When I got my car back, it was a 360 degree car wash, my car looked brand new out of the dealer! Fed recommend! read more

Best auto body shop around. Service was quick, very reasonably price, and excellent work. Replaced back bumper, tail light, and work on the passenger side panels. Looked brand new. Highly recommend read more

A friend referred me. Estimate was pocket friendly, Got my car back within a week, great customer service. Thanks John and staff... you're the BEST! read more

The only place I trust with my vehicles! John Rios and his staff always do an amazing job repairing my vehicles. Found this place when my truck was hit a few years back and now anytime I or anyone in my family need body work done we come here! read more

I just got my car back from John and the crew, and it looks great. They repaired all the damage caused when it was rear ended at a stoplight. John provided realistic projections on how long the repairs would take and when he would be able to start the work. Very pleasant customer service. I would recommend them to anyone needing repairs. read more

Bad service wouldn't recommend this place. They don't really care about their customers. Not professional.

Really great service here. I took my BMW in after it received some scratches and denting. John took pictures and laid out the costs. It was better than going to other shops for an estimate where they literally just told me a price and didn't have it down on paper exactly what expense goes to which aspect of the job (parts, labor, etc). Overall very satisfied also kind staff that kept me updated on the status of my car. Hopefully don't have to come back here haha! But would definitely recommend it to others. read more

John does his best to ensure quality customer service. He is friendly and helpful--it doesn't hurt that he's good looking too. Overall, great experience. read more

Beautiful work. I took my Malibu here for a bumper repair after a crash. The work done is magnificent. It's like my bumper was never crushed. The staff is really friendly and professional. They worked with my insurance and took care of my car like one of their own. They even cleaned and washed my car after the repair. I would definitely go back to this place if need be in the future read more