Let me start this review by saying I have been to this El Pueblito a million times & obviously I LOVE their food! (Though Bella Vista does make everything slightly yummier ).
Anyway, the other night for a special treat, my husband and I stopped in about an hour before closing and picked up a large queso and two asada (soft) tacos to go. We had a bit of a drive ahead of us so we couldn't break into the tacos until we got home.
When we got home, we opened the container to find two crunchy ground beef tacos, literally nowhere near being the same item on the menu. It was at that point that I realized I could not eat that night, my postpartum cravings are what they are, and there are no substitutions! Hah, anyway, at this point it was about 10 minutes after closing time and having worked in that industry, I knew there would still be somebody there. I also knew that if I waited until the next day to call that my morning would be very busy and that I wouldn't be able to call until the afternoon or maybe even evening, and I did not want to look like, the jerk that calls a whole day later and says "Hey, so I ate all my food yesterday, and I didn't call you after but my order was wrong and I need my food replaced." I know those types of people, and typically they're either lying or just seeking a bonus meal. Knowing that, I chose to call after closing time, and after it rang for several minutes, I got an answer, and so I started telling what happened, but the other line was remaining totally silent. I for a second thought that it might be an answering machine and so as I'm talking through what's going on, I stop and I say, "Wait is this automated? I'm sorry, are you actually there?" AND I SWEAR TO GOD, Y'ALL, this guy has the balls to say "It's automated!" *beepbeepbeep* AND HUNG UP the interaction was pure comedic gold, but not intentionally on El Pueblito's part.
Long story short, I did call back and after having a brief conversation with the "automated messenger" he hung up on me again. I called back for a third time, and they accused my phone of cutting out, which I nicely owned so I could get through the conversation although it has been very clear with every point of the conversation that they were hanging up on me! I did explain what happened and, that I only wanted somebody to write it down or leave a note for tomorrow, so I don't sound like a jerk, and I had no expectations of anybody cooking anything, I just wanted to stay ahead of it so I could be sure that my food would get replaced.
Yeah, he informed me he could do nothing and that I should just call back when the manager is there the next day anyway, and hung up on me again.
Like. It's TWO tacos. And all I wanted was a post it note left out for the crew the next day. But to be hung up on so many times just to get to that point?! It's obvious that if your money is spent there, it doesn't matter what they deliver to you and have no interest in delivering as such. Nor any desire to keep loyal customers, and the absolute worst customer service you can get!
I am definitely dumbfounded by this awful service from one of my favorite restaurants, but my family and I have gotten the best laughs about the "It is automated"
So of all the tacos & queso I consume on the reg, none will be from this place, I'll drive miles farther to avoid those clowns. read more