Introduction:
I can't legitimately give this 1-star because it would be unfair as I didn't end up eating here in the end.
I had gone carb heavy that afternoon and had almost no nutrition value that day. I had free cake at work for a birthday in the late morning and then during my work travel I had stopped at IHOP for National Pancake Day and got the 3 free stack of pancakes in the mid-afternoon. On my drive home, I suddenly got really hungry and was sweating. And I decided to just get a good amount of protein, a half-chicken. I didn't want the sides since I might've had 1600 calories up to that point at 7:30 PM [including the breakfast I had].
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Anyone Who actually Paid for 1/2 White Meat Chicken WITHOUT Sides are Getting OVERCHARGED from what the menu:
Saw the menu was $10 + $0.50 for white meat. But she said the total was $11.66. I questioned the $11.66. She said the tax. I took my calculator on my phone out, and with the 6% tax, it should've been $11.13. I took the receipt and said why was it $11; the menu said $10.50. They seemed confused.
I said give me my $0.50 back for the difference from what I was charged and what the menu said. She rudely asked why do you want $0.50 back? I told her that the menu should be updated to reflect the higher cost.
I could care less about the $0.50; it's not going to make or break the bank for me. It's the principle of countless people overpaying from what the menu reflected.
I told her give me my money back. It's stupid of them to not give the $0.50 back because they lost my business, and I'm writing a negative Yelp review that others will see. And it's too bad because the chicken looked really good.
In summary, if I get an apology from the owner/manager and some compensation for my trouble of going over there, I would give this place a try, but they need to charge the amount shown on the menu -AND/OR- they need to change the menu to show $1 up-charge for white meat. Otherwise, anyone who gets certain menu items will keep getting overcharged.
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One interesting side note:
This is one of only of the only examples of a time when I walked out without eating. Oddly enough, something similar happened at the Vietnamese place across the street (see that review), I walked out without ordering food, but it didn't have to do with the prices being wrong, but that half the menu items weren't even available, and it was hot in there close to the temp of the outside that summer day. Ironically, that Wendy's across the street from El Pollo Real has the best customer service of any location I ever went to. read more