Went through the drive-through for dinner at this location and ordered a 12 piece meal. First, no one was behind me, but yet they asked me to pull through and park in the parking lot, which has always so frustrating. However. Or in a 12 piece family meal and after getting the food and driving home, found out they had only provided eight pieces of chicken. Also ordered the mixed selection to ensure breasts were part of the meal and again failed me by only giving me dark meat. The worst part was, I had to convince my wife to try this place as she was adamant that they always mess up the order, and all this did was solidify the fact that this location cannot be trusted read more

Hi corporate, time to check this location out because what the heck! Some very serious training is needed at this location. I asked if they had nachos, the guy said "yeah would you like me to read the kinds of nachos" Me: "sure" Employee: "uhhh we have shredded chicken and uhhh uhhh actually I don't know" Not a great start. I asked what came on the nachos and he stated "cheese sour cream and chicken" I said "sounds good can I get no chicken?" He said "sure. Your total will be $15" (extremely high for fast food nachos but whatever) Then I was handed the bag with the container completely sideways they practically just threw stuff in the bag and threw it at me without a care in the world. I open the bag. The nachos have chicken on them, guac, pico and all this other stuff my grandson would not eat and we would asked for it without (although we asked for no chicken and still got chicken so doubt they would have listened anyways) I will note that el polo loco corporate website explicitly states that you can substitute or remove toppings. No straw for our drink but put SIX forks in the bag which was just offensive at that point. So now I'm $15 out with a meal my grandson wouldn't eat with some of the worst customer service I've ever experienced. Then I went and spent another $15 for a dinner he would eat somewhere else. So really I'm out $30 based simply on incompetent employees from this place. I literally had never been to el polo loco before and certainly will never return. read more

Stopped in for lunch on our way home. My boyfriend usually gets a burrito but opted in for the chicken meal and enjoyed it. Growing up I always got the chicken meal when I was under the weather so its a comfort food for me. We were greeted when we entered and the staff was ready to take our order. We took a few minutes to decide and then placed our order. It only took a few minutes for our food to be ready. The food was good, some if the tortillas were hardening on the edge which was unfortunate. But overall decent meal. read more

El Pollo Loco - 3 piece breast & wing with Mac & mash - Fast Food Near Me - Riverbank, California

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The food is just okay. They forgot part of my order initially, and when I finally received my order there was a hair in my salad. It was so gross. They might want to consider hair nets. Probably would never come back to this location unfortunately. read more

Was called in for an interview once I showed up manager said she had no one scheduled for tommroow telling me I had the wrong location. I called the number back and yep it was the right spot same manager that scheduled me for an interview picked up too. Yet they wouldn't go through with it. Very unprofessional wouldn't recommend applying here. read more

The food here was good. They were very busy, but worked hard. Marcia the manager was nice and seemed to care about your food. Good job Riverbank! I appreciate you. read more

I ordered the 8 piece chicken meal with rice and beans. Did not receive the rice I got coleslaw instead. I also got the double chicken salad combo but didnt receive the drink and there was a piece of hard plastic that I chewed. read more

El Pollo Loco - The piece of plastic i chewed - Fast Food Near Me - Riverbank, California

All I can say is sloppy, ordered chicken avocado tacos not Much chicken, tortilla was stale it was just slapped together with no love. Won't be going back. read more

Only experienced once we got a to go order for large party. We have always heard great things about the food. It might have been a bad time but we were not impressed we will give it another chance before final decision if we will go back. read more

Last week was my first time coming here (work in area) and marzella was very rude. I wanted to write a review right then and there but figured it could just be a bad day. I've come every day since then and the interaction hasn't been worse but it hasn't been much better. I've kept it to mobile orders since then. Today someone new helped me. Waited a few mins at the register (since I had cash today) until she decided to help. Her name was Esmeralda or something similar and she was super rude smh. Everyone that deals with customers here talk to you like you're stupid. I'll probably still have to come here because of convenience and price (plus it's healthier than other fast food places) but I'm just gonna have to stick to the mobile order route so I don't have to be spoken to like that. But the food is actually fresh and good here, if that means anything lol. read more

Yum! The best El Pollo Loco we've been to, the one in the Riverbank shopping center. Perfect location since we will shop at Save Mart, Target, CVS pharmacy, Home Depot, Wells Fargo Bank and Cold Stone. Close to home. Friendly staff and the food was delicious. The crunchy tacos are our favorite and the salad and bowl looks good, maybe I'll try one next time, maybe..... yummy yummy yummy The restaurant is clean and inviting read more

I have officially dropped my review to 1. The fossilized chicken in my chicken rings burrito was so hard that is almost chipped my tooth. Awful experience. Five chucks that must have been cooking all day. I'm not worried about getting food poisoning. read more

El Pollo Loco - In the Drive Thru - Fast Food Near Me - Riverbank, California

On Sunday, 3/23, stopped by and picked up chicken, mac-n-cheese, pinto beans and tortillas. The beans and tortillas were fine hmacaroni and cheese was tasteless and the chicken was very dry and hard to chew. We had to throw it out. Have never ate there but many times at the EPL on Oakdale Rd. and always found the food very fresh and tasty. This was a disappointment. read more

Wow if only they actually sold the food pictured in this ad no shrimp no cheesy wraps I don't know where they got these pictures but nothing sold at the restaurant looks anything like these pictures read more

When the line in the drive through is long, it's faster to go inside the restaurant. This El Pollo Loco can get busy at times. read more

El Pollo Loco - Tostada salad - Fast Food Near Me - Riverbank, California

The meal was good especially for a fast food restaurant. The customer service needs improvement. The price is meh . read more

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Good food. Service was swift drive through so don't know about ambiance. Easy to order and to get to

No salsa for chips no dressing for tostadas. Chicken is great however lacking salsa and their special dressing for tostadas is a disappointment. read more

I went there last night bought a tortilla roll, it was 1/2 the size & cost more & the chicken didn't look like the real grilled... I opened it & it looked a cigar rolled up in foil Now I know what people mean about the hike in fast food. I eat there when I eat fast food because it's not garbage food, but @ these prices I won't be going back... read more

I just moved to riverbank and went to pollo Loco and the food is really good, the quality was on top. I been trying different things every time I go and they always make it easier for me. They always offered me the best deals and their chips and guacamole is so good read more

Sloppy, wet tacos that fell apart and the chicken didn't even look grilled. Avocado was brown. Manager of this place needs to step it up and bring it in line with the one in Tracy. When I picked up my order they forgot to our two items in it until I noticed and asked. I would not eat here again which is a shame because the building itself is beautiful. read more

El Pollo Loco - Sloppy taco with brown avocado. - Fast Food Near Me - Riverbank, California

So happy they opened a El Polo Loco in riverbank. I always order through the app then go through The drive-thru to pick up my food. I never have to wait long and when I get to window my food is ready . I usually get the double chicken tostada salad or the the double Chicken Avacado salad. Both are delicious! I love. The employees are super friendly. read more

Raised in Southern CA where El Pollo Loco originated, i KNOW how their food is supposed to taste. This is not it. The chicken is usually dry, the rice is nearly always over cooked or it has been under the lamp for too long, the pinto beans are bland and thin and the coleslaw is under dressed. I mention these because they are the STAPLES of El Pollo Loco. It is so disappointing because my husband and I were so excited about getting an El Pollo Loco near our home. It did not deliver on the anticipation. I really hope somebody sees this. I don't think it's too late but they really need to rework their food if they stand a chance at surviving that location. We will try it again eventually, but until then if we crave EPL, we will go to their location in Modesto, which serves much better food. read more

Stopped in & purchased a family dinner. Brought it home & served the meal. Turned out very disappointing. The chicken was overcooked/dried out. Almost like chicken jerky. How can the cooks/staff sell this chicken in this state. It was NOT edible. We've visited several times & the chicken has been the dry each time. I will not go to this location ever again. read more

Placed an online order. Showed up, the place was not busy. Order was not ready until 20 minutes after the promised time. Poor service, reached out to customer service and never got a reply. read more

I went through drive-thru and dzammmmmmmm, they have Birria! Burrito and quesadilla options with Birria and it has the consome option to dip your burrito. It was heller delicious even better than my tia's! lol jk but still pretty good! This food makes me feel like I'm not eating fast food. I can't wait to tell my mom and siblings because this food option was really good. I hadn't made a yelp review in awhile but I just had to do it today ! :D read more

Where's the beef? Double Birria tostada lacking the double , they skimped on the meat today, and look at that quality brown avocado read more

El Pollo Loco - Fast Food Near Me - Riverbank, California

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By far the worst Pollo Loco I've been to. The portions are significantly smaller than other locations. Chicken is dry and overcooked. Customer service is meh. The place itself is newer and nice but overall negative experiences. Won't be returning! read more

Service was fast and efficient! Food was hot and very tasty! My food was fresh and served with a smile! Keep up the good work you guys! read more

El Pollo Loco is the VERY BEST! The service is great and place is lovely inside! The food is soooo good! Would 100% recommend

I stopped by to pick a little dinner and my bill was almost 14.00. I would think that my food would come out with a little more care. My breast was very dry and half the skin missing and the wing see the photo. I hadn't even touched the wing and this is the way it looked. It also seems like the flour have changed to a cheaper version. read more

El Pollo Loco - Wing - Fast Food Near Me - Riverbank, California

I love the 3 tacos with the green sauce is fire and I like the chips I am not a fan on the grillers but that's just me.I don't care for the customer service they are not friendly and it's not very often I get a hello or a smile when and I go at least 2 times a week. I love chicken and It's fast service read more

Great variety of food. We needed this in Riverbank!! Prices aren't bad either...fresh and hot when we received it!

Trash. The chicken is wet. The tortillas hard as rock. The churros have no cinnamon sugar at all so it's just a deep fried dough stick. And forgot the side of rice. Lettuce was fine I guess. read more

The food was falling apart and the dinning area was very dirty. I felt grossed out eating there. The prices are very high for the quality and amount of food given! You're better off at an authentic Mexican restaurant. read more

Great new addition to Riverbank. I LOVE the Pollo, and this new store is clean, has awesome food, and amazing service. Shout out to Monica for looking out for us and saving us money on the meal deal!! read more

Worst customer service and food ever! They couldn't figure out how to take a gift card so paid cash. Didn't get my whole order and the food was terrible, never going back. read more

The burrito are good and tasty.. my favorite one is avocado burritos the chipotle is the hottest one I ever ate. The churros are very good but small size.. thank you Monica for your customer service I appreciate your kindness... read more

I drove thru and bought a 10$ burrito and asked for a cup of water .they gave me the tiniest shot glass with no lid. I offered to pay for a cup they said 3 dollars for a price of a drink!! Very rude read more

Delicious food and great service. The chicken is marinated perfectly. It better than most fast food chicken restaurants. I love during the Christmas holidays when they have pozole and tamales. Delicious read more