Its crazy because i read the reviews and said "it cant be that bad". Just picked up my curbside order and they did not give me my chips. The job is not hard. I dont know why they are so incompetent up there. Bottom line. Check your order!! read more

PROS: only a block from where I live $5 will get me a meal that = fullness service is pretty good typical chain restaurant CONS: they never give you nearly enough salsa or tortillas when ordering chicken, be sure to ask for EXTRAS! read more

I love this place .. Especially the location.. Very friendly staff and fast drive through.. Love the cilantro sauce .. Always ask for extra with no charge .. read more

Disappointed. They screwed up my order and gave it to someone else. I heard her call my name, I went to the front, she said "no, I didn't call you." Five minutes later, they call someone else's name but she was already eating - my food! Really disappointed that everyone who ordered after me ate before me. Suggestion: Check the person's receipts before you hand them food, it only makes sense. You save time, money, and upset customers. read more

Not every El Pollo Loco is the same. This one stands out as one of the best I've been to. It's always busy, and the chicken is always fresh. I've never been inside, but I oftentimes find myself in the drive thru on nights I don't feel like cooking. On many evenings, there is quite a line, so it's fairly popular and busy. Even when ordering large amounts of chicken (i.e. more than 20 pieces -- hey, they have the whole "double your chicken for $5 deal going on!), I don't have to wait all that long. This is my EPL of choice. read more

After a long morning of rehearsal, we hopped in our cars and raced to the El Pollo Loco near Dominguez HS, with images of churros and flame-grilled chicken dancing in our heads. I ordered my usual twice-grilled chicken burrito, and it was possibly the best chicken, sour cream and guacamole I have ever eaten. Sadly, the frier was on the fritz, so there were no chips to accompany my delicious burrito. Not only were there no chips, but there were also no churros. Epic sadness ensued. We would have given the restaurant 5 stars, but with the lack of churros, we were forced to bump them down one. But despite the lack of churros and chips, this El Pollo Loco was by far one of the most pleasant eating locations we have ever visited. When we told the staff we were planning to do a Yelp review, they even let us sit on the counter to take a photo. read more

El Pollo Loco - Fast Food Near Me - Paramount, California

THE SLOWEST El Polo Loco, I have ever been to. I once waited 30 minutes for my flippen food. I really dont get it. Then I went another time and waited in the drive so long, that I was able to backup and leave. I would say go to the El Polo Loco in Bellflower for faster service, just avoid their drive thru in Bellflower, because it is slow too. If you go inside, then your food will be made in less than 5 minutes. read more

Had the nerve to try to charge $.35 for a small container of creamy cilantro dressing....not as if they gave me one and this was the cost for an additional one...for the first one because I didn't order a salad. For heaven's sake....it's a condiment. Stop trying to nickel & dime your customers!!!! read more

On my lunch break craving Pollo Loco. Wait time is long, so first and last trying this during lunch break. This place is dirty and not well mintained. Seats are ripped, tables are filthy and I shouldn't be looking for a clean table but that was the case today. If their dining area looks like this..... wow what can we expect of their prep area. read more

El Pollo Loco - Fast Food Near Me - Paramount, California

Slow! Slow! Slow! Did I say Slow? I would request to have El Pollo Loco be taken off the "fast food" chain. I just spent 25 mins of precious time waiting for my combo. Aside from slow service, they need to clean and wipe their tables down. Come on el pollo loco. I like your food. Please up your service. read more

My husband loves the chicken only if it's cooked right and not dry which seems to be the case many times and at different locations. But, the issue with the salsa bar needs to be addressed! Make a rule how often the bar should be cleaned and restocked across the board. The one thing I can say is the staff is very nice at this location!! Three stars due to the salsa bar and leaving out my churros from my family meal. :( read more

El Pollo Loco - Different location same story when it comes to the salsa bar. What heck is going on ya'll falling off on quality? - Fast Food Near Me - Paramount, California

I buy food from this place at least once a week. My 2 year old LOVES POLLO LOCO! So much, we ordered catering from them for her birthday party in June. The bad thing about this place is 1. Their drive thru sucks. I had literally timed how long it takes, and it averages 15-25 min. Ain't nobody got time for that! It's supposed to be fast food! And when I order the pollo bowl that's part of the $5 deal I have to make sure they do not put onions and pico de gallo in it. My kid doesn't like it. It's happened three times where even though I said no onion or pico, I get home, and there's onion and pico. I had used their app to give my comments and it asks if I want someone to reach out, I say yes, and nothing happens. I hope all this changes soon. read more

This pollo loco doesn't have the best customer service. First, you can't understand what they're saying when you order in the drive thru. Second, they get your orders wrong. Third, they forget to give you your drinks. Fourth, they take a long time to actually give you your order. I suggest you look for another pollo loco even if the drive is farther. read more

Drive thru service suck sat there for 30 minutes just to order my food then when I finally get to the window the workers are rude also didn't get the correct order bad experience I would never go back and also do not suggest going here read more

Although I have eaten here before and the service was OK. Today I spent 30 minutes in the drive-through line , Just to get home and find out the my order was not made correctly . I ask for no cabbage and my Burrito was 80% cabbage... also the green salsa was "off" and spelled horrible... read more

On this Sunday Morning , it shouldn't be dysfunctional to open both inside and outside. Very long wait to just get something quick and easy. Uber eats and DoorDashers beware ! It'll take longer than expected to just pick up from here read more

Very busy but Benny was very kind and apologized for the long wait. Nice to see a business can be so busy and still be nice to their customers. read more

It was gross! Some pieces of meat were burnt and the rest were hard and crusty. The lady did not give me the dressing that comes with it either. She was nice though. read more

El Pollo Loco - Fast Food Near Me - Paramount, California

I come here pretty often and they always forget something. I really wanted to like this place since its a block away from my house and the employees are really friendly but just the fact that they forget minor things is annoying. They overfill my drink all the time which ends up spilling in my car(usually a small no big deal spill) but this last time it kept spilling all over the inside of my car, myself and on my phone. Not cool. read more

I'm not from this area, but years ago we discovered this location, and we were driving about 5 miles from our home to get our chicken, just because it was made perfect, and this last time about 20 days ago, the chicken was like rubber, the salsas had a really bad taste, like they had gone bad, maybe the salsas were not fresh. The manager should check the freshness and quality of the food, otherwise one of these days they'll have people getting sick with food poisoning. We are not coming back to el pollo loco. read more

Store was disgusting, not one clean table to eat at! Staff were not helpful! Poor management, corporate needs to be involved in this store! Very disappointing! read more

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got my order wrong and i had to go back and they didn't apologize or anything i wouldn't recommend coming here very bad service

They evening employees aren't the nicest. They don't say thank you nor your welcome. I won't mind driving an extra mile to another closer one just because this one is trash. They have literally forgotten my tortillas with my combos more than 3 times! They always say "it's inside the box" ITS NEVER INSIDE THE BOX. They have become really lazy. read more

Horrible service! I live directly across the street from this place and I ordered the taco platter and my tacos were COLD! as if they were in the refrigerator. I respectfully called to ask if that's how they were meant to be served and the guy that answered said, "you must live too far" and hung up in my face. That is completely absurd, there's no way even lukewarm food would be that cold if I lived 10 minutes away!! Annoyed I wasted my money on this crap. read more

This the second time I come to this location and they DO NOT CLOSE at 11pm or 9pm they close at 8:45pm!!! Very upsetting will not go back!

The drive through intercom doesn't work so they don't take your order until you get to the window which means the line moves VERY SLOWLY.

I just left this location and I left uneasy. As I made my purchase the girl at the drive though took my card proceeded to walk away from where I can't see her. I don't feel comfortable and the reason I don't feel comfortable is because I didn't get handed a receipt, so there's no way of me knowing who can possibly rip me off. I call to bring it to their attention and whoever was on the phone reluctantly gave me the girls name then proceeded to tell me that their register tape machine wasn't working and that's the reason why she walked away with my card. I don't buy it. And I hope nothing happens to my pennies or identity. read more

Probably the worst el pollo loco experience I've had how do you substitute my chicken for shrimp and I get 4 shrimp for the entire bowl??? Really you guys are either cheap as hell or screwing with me cause to top off the cheap gimmick of a tostada you give me only 4 over cooked shrimp , like seriously how do you F*** up shrimp?? Waste of money and then to top it off I had to do three separate transactions cause the cashier couldn't get the order right and was missing items such as the fact that I wanted a combo and my wife wanted sides , honestly wouldn't go back to this location there are many others that definitely do it right!! read more

Food good quality, decent price, service as bad as it can get, got my order wrong 2 times, until the 3rd time and over 8 to 10 minutes later, I finally got what I actually order. Love Pollo Loco, but never coming back to this one. read more

So we have this joke about their new chicken "carnitas" like how can it be carnitas when there's no pork, it's chicken?? Well, I decided to give it a whirl so I tried a chicken carnitas taco............ HOLY SHIT! It was really good, surprisingly good. I thought it was going to be dry as hell, but it was really juicy and had great flavor, it wasn't too salty or too sour from the lemon. I only ordered 1 taco and I totally regretted not getting more, I've been telling all my friends to try it, so of course I had to yelp about it. Go and try it before they take it off the menu, it's probably a limited time only. Of course their chicken is terrific, I love the skin it is literally the best part, that's where all the flavor is baby. I would eat at El Pollo Loco any day over that KFC crap. read more

Worst Service Ever. I just asked to substitute my beans for rice in a family meal, First they said no, So i ask the manager, She said o.k. but they started speaking another language i don't know what's going on. My first thought was what's the big deal, So i get home and all of my chicken was totally burnt, One of the drumstick was broken, Looked retarded. I fill totally disgusted now. Management needs to retrain all of these employee's at this location. read more

After having some really bad customer service experiences in Vegas, it was especially nice to have such great service from the drive through people here! It's hit or miss on the wait time for all Pollo Loco's I've been to. But last Friday, my order was ready as soon as I paid for it. The girl noticed I had flowers and a balloon on my seat and asked what they were for. I told her it was my 50th birthday weekend. She immediately beamed a genuine smile at me, wished me a happy birthday and then convincingly lied to me and told me I looked much younger. Bless your heart, little Drive-Thru Cutie!!! The order was correct, which is usual for this location and it started my B-day weekend off right. read more

It's my failt, I should have checked it before I left, cause they always leaving something out but you would think if you paid for it they would put it in the bag? This time they left out the extra flour tortias and also the ones that comes with the meal. Why I keep having to go back here after over 8 times? Oh cause this the only one in my neighborhood. read more

This was my first and last time ordering food for "delivery" from this place. I thought I would it and see what all the hype is about getting your food delivered. I ordered my food around 6:30pm, on 7/4/2020 and I'm still waiting for it. I keep getting emails that the postmate driver will be here and she hasn't showd up yet. The sad thing about this is, the place is right up the street, on Alondra & Orange. Never again. If you get a postmate driver name Veronica, watch out. They took my money and my food. It is now 9:38pm and still no food. read more

Thank you Araceli for great customer service, if I lived closer I'd only come to this location :)

Excellent service, fresh and fast food. Deliciously prepared, no old dried or overcooked chicken. Very clean establishment.

I wish I could give zero stars. I ordered the kids meal, with flour tortillas and salsa. At $5.99 fora kids meal I expected everything I asked for. Nope. Dry chicken, no tortillas and no salsa. I also ordered the deluxe chicken tortilla soup. It had so much under cooked rice it was ridiculous. Not to mention the stale chips and that fact that it was cold. Beyond disappointed. I will not be returning ever again. read more

I liked this pollo loco but recently its been bad. They've gotten my order wrong twice. The first time they had run out of mac and cheese and had put mashed potatoes instead without letting me know. And the second time pretty much they same thing but substituted the mac and cheese for rice. And drive thru takes forever. I was waiting at the drive thru for at least 15 min yesterday for them to tell me that they ran out of chicken. I mean its called el pollo loco for a reason. Never coming back to this location even if its close to my home. read more

I was excited to try the nachos. But the guy In The drive through didn't give me pico when I asked for extra.. I didn't feel like eating them since I had no pico. And he didn't even give me my receipt. read more

Typical Pollo Loco. You've eaten at one you've eaten at them all. The salsa bar and drink station is always messy. service is a little slow too. Parking is configured oddly. Other then that its like any other pollo loco. read more