Compared to the location in Sylmar, the service and experience here is vastly superior. Been here over half a dozen times, .. always courteous service and the food order is always correct. I live in Sylmar, but I drive over here 4 better service. read more

I stopped by here as last resort during the holiday "fourth of July" so i was grateful they were still open. I ordered the "street corn loaded quesadilla" combo which also included a side of chips. I decided to also get the guacamole with more chips. The drive-thru service went well, it was not packed during the time of arrival. The ordering process went smooth. My food arrived hot and ready to eat. I enjoyed the quesadilla although I wish it included more chicken. I'd say it was 3/5 overall in taste and quality. Adding the green spicy sauce gave it more to work with as it was on the dry side. The chips and guacamole tasted fresh, chips were not stale and that is always appreciated. read more

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dinner at El pollo Loco in granada hills was easy to order and they had a good family deal. The staff checked on us if we needed assistance when ordering. thank you for that it does get a little confusing at times. Order was placed and the food came out shortly after. it was not to busy making it easy to hear our number. The food was tasty and we will be coming back soon. read more

El Pollo Loco - Fast Food Near Me - Granada Hills, California

I went to this location last week on Friday around 6pm and who ever is manager needs to get it together. Someone called to complain I guess.. as soon as she hung up she started talks crap about the customer with her employees loudly! The lady next to me and I just looked at each other like "okay?" Why make us feel uncomfortable. Next time she should wait until she's In the break room to talk her crap. read more

Always perfect, love their chicken, salads are the best and enough chicken, and salad , their tostadas are always delicious, and this location has the best employees always ready to serve, help with kiosk and to place your order And dining room is always clean Hats off the Charisse and the whole team at this Pollo Loco Location read more

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Alejandra was so very helpful and super duper fast!!! The customer service and helpful workers here was top notch. The manager was super helpful as well. They have these machines to order on which is a pain in the rear as most people did not know how to use them. But the workers were so very helpful and sped up the ordering process despite the nuisance of the machines. Especially during lunch time. The food was ready very quickly and fresh. read more

El Pollo Loco - To go order and helpful employee - Fast Food Near Me - Granada Hills, California

Definitely a place I need to be eating at more often! So convenient and large parking lot. They even have a drive thru and self serve kiosks! We've eaten here a few times recently and we love their tostada bowls and quesadillas. Their churros are an absolute must!! Best thing next to churro man lol. Service is also very quick and they have plenty of seating available inside. So much food worth the money. I used to come here frequently when I was a kid, with my grandma and uncle whether it was on the weekend or when they picked me up after school. Fun times! Great chain. IG: @ammysalamii read more

El Pollo Loco - Creamy Chipotle Quesadilla IG: @ammysalamii - Fast Food Near Me - Granada Hills, California

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Came in through the drive thru and was pretty quick and easy to order. The only two things I don't like is that they're drive thru is a little narrow and pollo loco changes there menu a lot I enjoyed going to get the shrimp, but realized it's gone already, but staff and food was great! read more

Old, dry, not to mention tiny piece of chicken wing! Why serve this to a paying customer? Or at the very least double up! Smh read more

El Pollo Loco - Old, dry, not to mention tiny piece of chicken wing! Why serve this to a paying customer? Or at the very least double up! Smh - Fast Food Near Me - Granada Hills, California

I usually dine at fast-food places for speed and convenience; I typically don't expect the best service, but this El Pollo Loco location is an exception. The staff here is super friendly and every interaction I've had has been warm, welcoming, and helpful. I usually place my orders on the mobile app and my food is mostly always ready on time with only a couple of minutes of waiting on their busier days. The manager, Gabriela, has been amazing to me, and in my most recent stop in for lunch, she mentioned the new chicken tenders on the menu and gave me a couple of coupons for my next visit. I asked, just in passing, if they were good and she graciously gave me a little sample, which I thought was super sweet. While the food is consistently good here, the friendliness of the staff will keep me coming back. read more

A regular stop for me for drive thru when I work late. The food is always consistent and the staff is always in good spirits. I like the fact the crew is always happy to see me. Feels more like a neighborhood spot than a chain. read more

El Pollo local is a great spot for a quick lunch during the day, a Family meal at night or anytime. Chicken is tasty, good sides, salads, churros, tacos, etc. and priced right. They employees here are very friendly and service is fast. Thank you. They have a drive thru at this location that looks a bit tight, but I dined in so not for sure. Inside is clean and they keep it nice. They have plenty of seating inside and some outside. The bathrooms were also clean as well, so that is always a plus. They have a big parking lot, so it is easy in and out. I use the app to save time and order ahead, as well as take advantage of coupons and deals. They have A digital deal for 3 tacos, chips and salsa and a drink for $5.99. Make it a large for .20 cents more. Pretty great deal for a good amount of food for not a lot of money. I just realized I reviewed a different location previously thinking it was this one. Updated accordingly. Enjoy! read more

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Good grief - fast food restaurants are sneaking in ways to make their money, specifically with sides. Dear Hubby, Sweet Granddaughter, and I went with the drive-thru experience yesterday evening to bring our meal back to her house to eat together. SG only wanted "rice and beans", not even a quesadilla. DH and I agreed to split a double chicken tostada. I noticed that Pollo Loco is now crazy for grilled shrimp tostadas, which I would have gladly ordered, but was voted down by DH. We also ordered a side of guac and chips. When we go to the window, the sticker shock set in - $33 for one tostada (about $13), side of chips & guac (about $6), and $5.50 each for what looked like miniscule portions of the rice and beans. I was still grumbling about it all the way back to SG's house. When we showed her mom the size of the containers and had her guess the price, she was shocked, too. I will say that when I turned those little containers into a salad-size bowl for SG to eat, the contents went farther than I thought. But still, rice & beans are still cheap staples to make, right? Lesson learned? Don't go to Pollo Loco without some coupons for deals in hand. DH said that he doesn't remember seeing any of the coupons that come in the mail recently. We will certainly keep an eye out if we are going to plan to eat there again any time soon. I will say that the tostada was adequate, and SG did finish her whole "dinner" of those rice and beans, so that's a good thing. It did seem like a large amount for a small girl once served in an actual bowl. read more

$12 dollars for a small beans and coleslaw. This is just crazy expensive. Less than a dollar in food. I won't be coming back.

Overall the food is good but at times it's a hit or miss. Sometimes the chicken comes cold and you can taste it's older as it's been out for a while but usually it tastes fresh and is warm. I usually get their double chicken tostada and it's great. Portion is big and it's very filling. read more

We stopped here for a late lunch. We were a little confused with the ordering kiosk, but one of the workers, Rosa, guided us through the ordering process. She was so helpful and sweet. And when I asked for extra house salsa ( I could drink that stuff), Gabriella? gave me a nice amount to take home. Our food was tasty and delicious! The place was busy, but there was seating, however, we opted to eat at home. I like this El Pollo Loco. I don't know why they have bad reviews. read more

Unfortunately, I need to give this location one star for the classic chicken salad I ordered tonight. It was such a disappointment. It came with 5 tiny dry pieces of chicken. Lacked flavor. Filled with tons of wilted lettuce, a little bit of beans and rice. Nothing like they advertise. Terrible. Pricey and sad. My stomach hurts after eating it. Shame on you for not taking pride in making good food. Will not be returning. Service was good. Place clean. Friendly service. read more

My catering order was to be ready at 6:15. When I arrived, no one wanted to help me as I stood at the counter waiting for someone to acknowledge my existence. My order was not ready. They were just starting on it. I ordered it at 12:20. There's NO reason the order shouldn't have been ready to go. I finally got out of there with my order at 6:30. I ordered 13 lunch boxes. The burritos weren't labeled well. I had to open all 13 lunchboxes to see what was what. THEN after eating a burrito i realized it was a BRC. I did not order any BRC burritos. This was my $130 experience. Never again. read more

This location sucks. Can't even cook chicken right literally raw chicken in my food disgusting

Horrible I went thru the drive thru asked for a regular chicken burrito, & all I received was a veggie burrito so much smaller and no chicken & I was just here yesterday I had no issues read more

In all honesty disappointed in the food. Super dry and expensive. My worker who's an older gentleman doesn't really speak much English let alone use the kiosk. Was trying to order the worker simply stated get us the kiosk. He was left confused till I had to help him. read more

They discounted the cilantro lime rice and the chicken is very dry. The staff is great! Restaurant is clean and plenty of seating. read more

Yup. Two stars. I get it. But does it HAVE to be that way? (I gave 3 stars for flavor, kindness of server, and the mashed potatoes and gravy were good!) As pictured...there was hardly any chicken in my "chicken burrito". It's been a long time since I went to El Pollo Loco, looks like it'll be an even longer time before I come back...what a shame. read more

El Pollo Loco - The appallingly small amount of chicken in my "Chicken Burrito" is on the plate next to the burrito. - Fast Food Near Me - Granada Hills, California

Do not get delivery! They mess up your order or forget an essential item every time. I've ordered 4 times not a single time has it been accurate. If you complain no one ever gets back to you. I usually order the chicken tostada salad and every time they forget the cilantro dressing. It's so dry and bland without it. I tried something different and got the chicken avocado stuffed quesadilla. The cheese was not melted at all. It was cold and the chicken in there was disgusting. It's all the reject chicken. I also asked for no salsa and no pico de gallo and there was salsa. I ended up throwing it away. It made my stomach hurt. read more

El Pollo Loco - Chicken Avocado Stuffed Quesadilla cheese not melted and I asked for no salsa and no pico de gallo. - Fast Food Near Me - Granada Hills, California

Best pollo loco location in the valley. Super friendly and professional. Store is clean

His this review is from a couple weeks ago. I was at this El Polo Loco on 2/13 in the afternoon, it was raining heavily. The staff, a younger girl a bit taller than me, latina with a very round face and big eyes, I believe was the manager was extremely positive and helpful to everyone. I believe a female transient came in off of the street to order something, and although the system was down for everyone, acted like it was only against her. She (the transient) started becoming aggressive/and extremely passive aggressive. I just wanted to make note of this situation! read more

They forgot my tortillas!!!!!! These fucking idiots I hope they close this location. They seriously left out 8 packets of tortilla on a mobile order. I hate places that don't fucking do their job and just half ass it read more

I am going to give this Pollo Loco a rating of 5 stars for their customer service. The cashier was very welcoming and helpful. I also got my order correct, and it was well prepared. read more

El Pollo Loco - Family meal (to go) - Fast Food Near Me - Granada Hills, California

I go to a lot of places to eat and I often see how places are changing the way customers order their food. I'm talking about the kiosk touch screen thingy and I have never seen an employee be so sweet and helpful and showing a smile. I noticed this today at the pollo loco in Granada hills on balboa and Chatsworth. There was this girl that was helping an older man and she was asking so patiently and she was reading each combo from a coupon sheet. She was so nice with that old man and then she helped me and then she helped the rest of the customers and not one time I saw her bothered or upset. She actually look like she enjoyed working. I think her names ALEJANDRA. GREAT CUSTOMER SERVICE. read more

This location was very good - Do not order the Bowl anymore, all I got three small chunks of chicken and the rest is rice and beans! Seriously their bowls were outstanding, but lately they seem more interested in profit than quantity and quality - Sad another franchise falls. I seriously would love other peoples comments - agree or disagree. Did you get anything but a small dusting of chicken on your bowls lately??? The Chicken is still really good - Run from the bowls they are a rip off (unless as my daughter says "might be a one off" forgotten chicken) I really want to know. Chicken Cheers read more

I think a lot of people are only motivated to review a place that they frequent when they are angry. I love El Pollo Loco! Their chicken is the best fast food chicken available, hands down. After eating here hundreds of times, I have never reviewed them before today. why should I? Everyone knows them, right? Well, after reading some of the previous reviews, I want to balance things out. 5/5 - Chicken: The best. When I don't want to cook but I want to have a real meal, this is usually what I want. Amazing flavor and enough sides to make a well rounded meal. 5/5 - Baja Shrimp: This is not always available, but get it when it is! You can substitute it on the burritos (I love it on the avocado burrito). 5/5 - Mac and cheese: This is Mexican food, so shouldn't KFC have better mac and cheese? They don't. Creamy, cheesy and delicious. 5/5 - Corn on the Cob: hot and lovely 5/5 - Avocado Salsa: I have ordered bowls of it for our parties. A little spicy and goes so well with their shrimp. 4/5 - Spanish Rice: Definitely better than most restaurants that put frozen mixed vegetables in their rice! 3/5 - Posole Verde - So awesome to be able to get Posole at a drive thru. 4/5 - Beans: Live that they are wet so that you can put it on top of the rice Mathematically, that puts them at 4.5 stars, but I will round up for consistency. Guess what we're having for dinner tonight? Mmm mmm good! read more

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Friendliest staff. Superb food quality. Clean dining area. One of my favorite El Pollo Loco spots to dine in. Employees are always so kind and professional. The only bad experiences I've had here are with customers being rude and disrespectful to the employees. Of the many times I've dined here, there have always been incidents with problematic customers and the staff have always handled these situations in a professional manner. I don't know El Pollo Loco's store policy but this old "the customer is always right" is outdated. Protect your employees from nasty customers! read more

I went here yesterday and got the double shredded beef tostada and it was fresh and delicious. Had enough for two servings. The service is great! The employees all have smiles and seem to be very happy and very helpful. I will definitely be going back many times. Linda Orozco June 2023 read more

Given wrong food as a side..plus extra side left out. It was a simple order. Not the first time it's happened to me here, but it was the last time! read more

2nd or 3rd time I've come through here either in the car or person. Today it was raining very bad and I decided to get a bite to eat through the drive thru. I thought the drive thru went quick and easy. Although I don't like the twist and turns this paved road has to order and pick up. I'd definitely return and recommend coming to this location before you go to another one. My food was a bit over salty yet still remained to be devoured. The flavor of the chicken was mighty delicious. The rice and beans I chose really hit the spot. I ordered a macaroni too and I don't really think it left a lasting memory of flavor but it was in my bag and they remembered to add it. I received everything I ordered and I'm great full. 03/10/2023 Happy MAR10 Day! read more

I just happened to pass by and decided to stop here. It was the best choice possible! The customer service is great they greeted me as soon I walked in. Love that! They also treated each person in the same manner. My food was ready before I could even sit down. The food was hot and so good. I love the music playing in the background as well. I will definitely be returning here again. read more

I won't be going back. They now have kiosks at this store. There was a crowd of older people there trying to order and getting mad. There is now zero customer service at this location. They say it's because their employees keep calling out, well that sounds like a them problem not an us (customer) problem. Awful idea shame on them read more

I can't even give them one star . Before I get to the negative I'll start with the small positive the line moves fast and the customer services we okay that's about it . So I stopped here for my lunch and got a double chicken bowl no salsa and extra sour cream that all ! So I check it and it looks great get to work ... it's FULL OF BEANS just because I said no Pico don't mean double on the beans!!! I had way way way more beans then my whole meal and I mean and over flow of bean and one small slice avocado now some may thing beans she's over exaggerating but when I tell you they gave me a double triple bean bowl that all I had!! Let's not mention my chicken was H A R D as if it was old and rewarded over and over , the lettuce was Soggy and that mixy green soggy look . Tbh my whole mean was horrible Never again for this facility I hate I had to give at least one star read more

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The night crew is so rude. Had an attitude with me right after I asked if they could mix my bowl. Usually it's never a problem and the day people will do it but the people on night shift were so rude about it. On top of that that didn't even make my bowl right. They left out the salsa I asked them to put on it and then didn't even add any on the side. read more

I definitely should've checked the reviews to this place. My food was done by the time I sat down having me skeptical about the food but I still went in anyway and ate it. The chicken was cold and hard so it definitely was there for awhile. I think I ended up getting a wrong order they put to the side. I appreciate the hospitality and kindness the lady in the front had and that's why I'm giving it one star and not one. The ambiance had a nice setup but a very busy area. read more