Saturday before closing I went thru the drive thru and ordered a chicken bowl combo (no rice) and a classic chicken burrito (no rice or no beans) when I got home both had rice and the burrito had beans as well. It was too late to call or go back since they closed so the next morning (Sunday) we called and the lady took our name and said we can get it replaced. Now today (Thursday) we called to make sure they still had our name down, the guy "Jorge" (IF that's even his name) made a big deal about it and was extremely rude like it was coming out of his pay check lmao and said we never went that day and no one took our name down because it didn't happen. Clearly it's THAT serious so I disputed the charge with my bank. read more

El Pollo Loco - Fast Food Near Me - Glendale, Arizona

Last Sunday, we had a wonderful time at Pollo Loco, celebrating a friend's birthday. The atmosphere was very welcoming, the service was spectacular, and the food was as good as usual. read more

El Pollo Loco - Fast Food Near Me - Glendale, Arizona

Never had El pollo loco before but the customer service was absolutely terrible. Very rude and i will never come back to this location on the corner of cactus and 43rd ave. when given food it was poorly handed through drive thru .. Food wasn't so good too read more

I went to location at 4325 w Bethany home . I wasn't feeling well i sat my food down when I got home I went to go eat and this is new its double chicken burrito bowl. I called and told them now it's another trip to get my food right. Why can't the food be right when you get it. I'm tired of getting cold good or not the thing all the time. This had maybe 7 itty bitty little pieces of chicken and some with grisle it was all beans and rice . The double chicken what a laugh there wasn't even a normal amount of chicken. I think this is messed up. Im done getting food to take home it's redicullos that you can't get the food you ordered 10.00 for what????? read more

In a hurry forgot to scan my app and they didn't give me a receipt. Was there today at 6:00pm-6:05pm; I got a family meal 8 piece total was $35.80. Worst visit ever, I usually go here to avoid the 35th Ave & Bethany location. Very disappointed-no meat just dry- brittle food. read more

El Pollo Loco - Family 8 piece meal - dry and burnt tasted like reheated chicken. - Fast Food Near Me - Glendale, Arizona

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Jorge was amazing! I ordered my families food thru the mobile app and my daughter was handed the incorrect order even after repeating the name of the order several times to the cashier. She arrived home with the food (I wasn't with her) and noticed I noticed they gave her the incorrect order. Promised time for food to be ready was 7:30 pm and they handed the food over at 7:55pm. Spoke to Jorge over the phone and he apologized and stated he would remake our order at arrival. When I arrived to the location he remade our order and once again apologized for the inconvenience. He made things right by providing us with vouchers for free burritos and a drink. Thank You Jorge for the great customer services! Food is always amazing at this location, very tasty. read more

El Pollo Loco - Fast Food Near Me - Glendale, Arizona

The food was very tasting with the perfect touch of chicken , plus the pinto beans were amazingly good , delivered warm , and fresh , if you leave in the Phoenix / Glendale area I highly recommend it to try I out !! Very reasonable pricing also . read more

I ordered my food via the internet to pick up on my way home. They were busy as it was dinnertime. They had my whole order ready by pickup time. I got home and everything was correct. The two churros we really good. I got the chicken bowl, but I should have asked for light beans. The chicken was seasoned well. The salsa was a bit runny, but it did the trick. read more

I love El Pollo Loco as a quick, healthy option. This location is hit or miss unfortunately. Today I ordered 1 chicken breast - $4.99 - and received the smallest piece of chicken. If I had a family meal I would overlook it but this and the small chicken with no salsas (when I asked multiple times) was a bummer. The chicken once removed from the bone was just over 2 oz. It was also super dry, and overcooked probably due to size and time on grill. The person at the drive thru seemed rush and I guess didn't wasn't listening to the full order - missing adding the best part, the avocado salsa. Photo of chicken near a small spoon for comparison. read more

El Pollo Loco - Fast Food Near Me - Glendale, Arizona

This place has zero consistency. 15.00 for a double chicken tostada that has very little other ingredients. Chicken is always dried out . Maybe a tablespoon of rice and beans . Not worth the money . read more

Never before have we had such LARGE pieces of perfectly cooked and juicy chicken in the decades of dining at different El Pollo Loco's!! The employees were friendly and helpful! It was ALMOST a five-star review!! The problem is that HALF of the chicken pieces (we ordered two full chickens so we would have leftovers too as it was a much better deal) were dry and very small!!! Ughhhh. I was so excited when I saw the TOP pieces that were large, fresh and very juicy, only to discover the little dry pieces that should have been thrown away buried under the fresh and juicy pieces!!! I mean, seriously, when a chicken LEG is the size of a chicken WING, that is highly unacceptable. We very much enjoyed half of the chicken!! I will pull meat from the little dry pieces and use them on a salad. We will toss lots of extra dressing on them to cover for the dryness!! As good (outstanding) as half of the chicken was, the other half was as bad as I ever had served to me - and that is BAD. As always, the sides are very consistent!! read more

Their food is great I would recommend the nachos. Yes the food is expensive but the food is delicious

Tried to charge me 14 dollars for the 5 dollar pollo bowl and then got an attitude when I called them out. IDE love to talk to higher ups about what just happened. read more

I was so excited when I saw "KETO TACO" on the menu! Always a good thing when you can eat tacos without the guilt. I was able to spare a few carbs & treat myself with some corn. Speaking of corn...ummmm. This might be TMI...but...ever wonder why: You chew corn...and it still "comes out" whole? (Gross! I know sorry! But serious question! Haha!) Anyways, no complaints at this Pollo Loco. Food is always fresh & service is friendly. read more

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Yikes I definitely see why this place has two stars! The lady taking orders was soooooooo irritated I continued to customize my woman's burrito. Isn't that her job? Then she tells me to remind her about the green sauces when I get to the window. When I did she snapped at me and said" you can check if you want" then turned her back on me lol. I'm very confused cause I took at all in stride with a smile and kindness, never gave her any crap for her clear attitude problem. Attitude like that trickles from the top down. Clearly a management issue. I'm amazed the owners are letting employees ruin there business. read more

I had a grande avocado bowl. The food itself wasn't very good and the beans were so bad that I chose to throw it away rather than finish it. In conclusion, my taste buds were quite irate at me for subjecting them to such a horrid experience. read more

Ordered an "8 piece mixed" and got only 6 mediocre pieces instead! Apparently they can't count to 8 because they also shorted me 4 tortillas. Last time we went to this location they were out of chicken entirely at 7pm on a Thursday...prob not going to this location anymore! Called to complain and couldn't even get an apology! read more

El Pollo Loco - What you get when you purchase an "8 piece mixed family meal"! - Fast Food Near Me - Glendale, Arizona

Great food great service nice people clean fast service I would eat there food at least 3 time's a week John Osborn johnosborn1967@gmail.com johnosborn1967@yahoo.com 602-865-9527 John Osborn read more

So, my belt was getting a little tight, so I decided I had to do something about it. Low carb diet, here we come! El Pollo Loco is a mighty fine place to get a fast food meal, that is pretty healthy, and decently priced. I drove down here for lunch the other day to get a couple of chicken breasts. I ordered 2 chicken breasts and my total was around $6.00. Not bad for some delicious chicken that has no carbs! El Pollo Loco's chicken is fantastic! The breasts were a decent size, crispy skin, moist and flavorful in the middle. Their signature marinade is delicious! I have to figure out how to make this stuff on my grill at home! I have been back a couple of times in the last week, and will continue to do so. Oh yeah....if you sign up for their app, you get a $7.00 credit towards a meal! Score! (Shameless plug.....if you do sign up for their app, you can use an "invite" code. I think you get another free coupon...so if you decide to sign up for the app, send me a message and I'll give you my invite code! Win, win for both of us, right? lol!) read more

El Pollo Loco - 2 chicken breasts. Super delicious! - Fast Food Near Me - Glendale, Arizona

Two good solid chicken breasts with crispy skin were served here today. Tried the corn this time as a side dish and that well tasted like corn, but did have red peppers scattered about. The rest of the items were good with good tortillas, mashed potatoes and better than average salsa. Usually a standard good meal across the chain. read more

El Pollo Loco - Chicken lunch - Fast Food Near Me - Glendale, Arizona

Sad to see such low stars for this place. They've always been great when I order via drive thru. Friendly staff is always warm. We live close by so frequent them more than kfc because the chicken is healthier, not so greasy. Their family meals are a nice value for all the food you get. Also appreciate their healthier menu options. read more

Instead of the young guy working the drive thru rushing me to order, why don't you slow down for two seconds and listen. I asked for no onions, and when he continued to ask me if that was all I said please no onions and yes that is all...still not grasping I do not want onions. Wants to act cocky when I pull up, spent a little too much time with my card (locked it after that) still managed to have onions on my food. Food is always good, customer service could use a little more training..location is right around the corner from me and now I'll just go out of my way to another location. read more

Service? TERRIBLE! Food? TERRIBLE! Ambiance? TERRIBLE! They literally have the worst attitudes, and I watched them pick food up of the GROUD and put it in a BURRITO. 1 star is WAY to high of a rating, 0 STARS. read more

Asked for a 14 piece family meal recieved 11 piece paid for 14 piece Asked for corn tortilla gave me flour Asked for corn salsa on the side multiple times did not reciever corn salsa Chicken was old. So disappointed its like they dont even care. read more

It's such a shame, because the food here is very good. But the service here is terrible. Unless you time it perfectly, expect to wait twenty minutes for a simple order. There is only ever one person running the register and they seem incapable of multitasking. Oftentimes you are left there waiting while they help someone asking for more sauce. Someone on the line could easily jump off real quick to do that while you take someone's order. Unless they get more help, or start moving faster, I can't recommend this location at all. I'll have to wait until we are by another location to get my El Pollo Loco fix. read more

This place is beyond overpriced. $35 for a very small amount of food. Insane. Not to mention they just forgot half my order and I had to go through the drive thru again... at least provide competent service if you're going to charge this much for some chicken.... Won't be back read more

Super underwhelming. They have maybe 5 burrito options and they are all pretty much exactly the same. Nothing special. This is the first and LAST time that i will ever eat at this place. I hate giving bad reviews, but honestly just save your money and don't even bother going here. read more

The food was great up until I was near the end of my burrito. I found hair in my food. I can't believe they are not wearing their hair tide up and in hair nets. While they make your food. read more

El Pollo Loco - Hair in my food. - Fast Food Near Me - Glendale, Arizona

Got the food awhile ago but only able to write the review now. We ordered a family meal for dinner, a good amount of wings with a side of rice and corn and other stuff. Trying the wings I personally didn't care for them but I did love the corn and rice especially! Someone else ordered it for us, but I don't think it was worth $40, even if it WAS for a family meal size. read more

I really didn't want to leave one star but this has been going on for so long, its driving me nuts! What is it with these folks that they REFUSE to fill the tiny salsa containers they use when you ask for salsa?! I'm not talking only half way, I'm talking 1/4 - 1/3 of the way! I've emailed corporate twice about it and here it is many months later and they still keep doing it. Not all the time, but I would say at least half the times they do not fill the containers or even close. Also, they too often get the amount of containers you ask for wrong. The last two times I went, I asked for 4 red and 4 green salsas and go 3 of each and 4 out of the 8 had almost nothing in them. Sheesh.... I will say that these people are SUPER fast at getting the orders out but that may be the problem. I don't mind waiting an extra 15 seconds so they can get my order correct. I promise I will update this rating to 5 stars but please start filling up the salsa containers! Oh and the salsas are ridiculously watery. I honestly won't be going there anymore if it keeps happening. I've reached my limit. read more

Conveniently located near Moon Valley High School on Cactus and 43rd Avenue. West Valley gets another El Pollo Loco! I ordered at the drive-through. Service was friendly and fast. I am so excited about their $5 deals. I enjoyed my Pollo Bowl with Mexican rice, marinated El Pollo Loco grilled chicken, pico de gallo, cilantro, beans with your choice of flour or corn tortillas and a medium drink. Their horchata is yum, yum, yum. I wolfed my meal down so fast I forgot to take a picture. My bad! read more

My husband and I have been getting takeout at least once a month from the 43rd Ave. and Cactus location for a few years now and we have never been disappointed. The team has always been amazing and tonight I had an awesome experience when I was waiting for the food and my three-year-old was being loud and obnoxious, GEORGE could see the stress on my face and gave my son stickers to keep him happy well they finished backing up the food! I appreciate him going above and beyond and the team always having exceptional customer service, and the food always being delicious. read more

The worst experience I've ever had. Went in with an ad i received in my email they had no idea what to do with it. she put the order in without my permission I didn't get a discount, so the manager gave me a dollar back wow smarts. i will never go back to this location or maybe no location. I was in the prosses of asking for some salsa when she turned and walked away real customer service. I am totally done with El Polo Loco read more

It was a family night at our home decided to order pollo loco. It was around 5.pm on a Sunday. The chicken was so dry it look like it was from days before will never go there again. If any one goes thru drive thru check you food before driving off. read more

El Pollo Loco - Fast Food Near Me - Glendale, Arizona

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I decided to give this new El Pollo Loco that recently opened near my house a try. I went through the drive-through about 20 minutes before closing and ordered some chicken. The girl said, "We're out of chicken". Out of chicken? Isn't "chicken" in the name of the establishment? How can a chicken place be out of chicken and still be open? Pretty sad. Here's a tip, turn the lights off and go home if you have no chicken! Anyway, I went to KFC where they have chicken! By the way, I give KFC 4 for their chicken! read more

Amazing staff and excellent food, they are always so friendly and kind. The restaurant is always clean and is very nice.

Worst pollo loco experience in 10 years at this location. Food came out fast but the meat was not a double portion like I paid for. Decided not to complain. Asked for a cilantro dressing and had to get back in line to pay 44 cents for the dressing. Took a customer before me. I sit back down and the avacado is missing. I went back up and had to wait. Then the guy dumps a clump on my meal and it is all discolored as shown in the picture. It got 2 stars because it did taste good. They have some work to do at this location read more

Mannn this place is amazing!!!they really know what service is tbh was busy in there but good team work thx y'all cx btw I was high asf to but nice place lol read more

Food is always really good. Fresh, prepared well, flavorful. But the service is always wonky....every visit. The struggle with the digital coupons and loyalty reward offers. To go orders are either missing napkins, or have the wrong things with them (example, 3 salads will come with 4 dressings and 1 fork. That sort of thing). Anything not a one item no coupon nothing special order seems to be difficult. So, go expecting really good food, but be extra patient with the crew. read more

Just opened in April and always busy. We used El Pollo to supplement our backyard party - large sides of rice and BRCs. We were able to order ahead of time and the food was ready for pick up and well prepared. read more