Chicken was very old, tasteless and completely dried out. Hard to eat it was tough. To go order didn't even include salsa - noticed this after we got home that There was no salsa for their dried out chicken. We paid $27.43 for 8 pc leg and thigh. We won't be retuning here again read more

El Pollo Loco - We paid Dried out el pollo loco chicken - Fast Food Near Me - Carson City, Nevada

The service was fast and the employees were very nice. The food was great, no complaints from anyone in my family. We took our food to-go. They have a good amount of seating inside, but it was pretty packed. read more

El Pollo Loco - Fast Food Near Me - Carson City, Nevada

I ordered the double chicken, tostada salad based on a picture outside where there were 3 nice slices of avocado on the picture poster. Mine came with one thin slice. Boooo! Well at least they recovered their chairs recently so the chairs don't look as hideous as they used to. If you ask for their avocado salsa, they act like it's coming out of their pocket and paycheck. . I liked it when they had a salsa bar. Pre Covid. The food you get in store does not look like the food in pictures. False advertising ! Boo! And to boot their prices are high for what they are giving a a portion. Once again, doesn't look like the pictures. I probably won't be back to the Carson store again. read more

El Pollo Loco - Double chicken tostada salad. - Fast Food Near Me - Carson City, Nevada

Visited this location It's sad that I stop going for terrible customer service. Today I was reminded of that When I went to the Drive through I have the app the has a promo for the double chicken tostada It said you could redeem in restaurant I showed the woman at the window that the app would not open the promo QR Code And she just said It's not my fault it's the app glitching and it was not her problem She could not do anything about i read more

El Pollo Loco - Promo - Fast Food Near Me - Carson City, Nevada

We went to the drive-through my husband told them nothing hot on our food went to go eat our dinner at home. The quesadilla had spiciness to it. The salad was overly peppery. This bacon was salty was not very good at all. The chips we're overly salty. The guacamole was spicy just was not a very good experience read more

The birria quesadilla is not bad for a chain restaurant, I have a soft spot for birria, I just wish I couget authentic birria with goat meat instead, but shredded beef seems to be the meat de jour. Don't let the picture advertisement fool you, the consommé bowl while being tiny, they barely fill it halfway read more

See all

Terrible, terrible service. The teenager behind the counter was giving me a hard time despite having proof that they messed up our order (multiple times I might add). The food was fine but I would not go back to this location based purely on the service. Not worth it. read more

I was in drive thru today as I was waiting for my food I saw the cashier girl put her hands down her whole shirt then gave me my receipt, the girl next to her was blowing her nose, the lady by the register was wiping her forehead & face. The employee clocking in was touching his face as-well all in the kitchen I don't understand how they are voted #1 Didn't even wanna eat gave the good to my doggies‍‍ read more

went through the drive through and got the queso chicken burrito, service fast and pleasant, the taste was good but I think it has a little missed potential. The queso is a little bland, could use some more oomph, little more depth in flavor. Some of the chicken was really overcooked and there was a bone in my burrito. So 3 stars. Otherwise not bad, would prolly come back. read more

I ordered takeout today and it included: 2 original pollo bowls 1 double chicken bowl 5 pkgs corn tortillas 1 small corn 4 salsa fresca 3 avocado salsa The employee did not put the tortillas in the bag until I reminded her they weren't in the bag. When I arrived at home I discovered that the corn was missing also. We were the only customers there and there were a couple of other employees near the drive through window speaking Spanish that didn't realize one of us understood what was being said, they should not be talking smack about customers. read more

Gluten Free! This is the most amazing group of people. I have celiac disease and this location of El Pollo Loco takes great care in preparing my food. I am so grateful to all the employees that take care of me. read more

Service was unhelpful, uneducated about their product/price, failed to keep display board updated, and couldn't speak English. The food price was misrepresented. Staff could care less and hid behind language barrier when questioned about order and cost. Will never come back again! Ordered a 4 piece chicken meal and asked if I could get thighs. Cashier said leg and thigh or breast and wing. He did not advise there was a price difference. The board did not have a price listed under leg & thigh, just 11.99 between the two columns, which I later noticed after inspecting it in detail wondering why I was charged $16.66. As I don't frequent this place I was unfamiliar with their board presentation but, needless to say... it was misleading. Apparently there are 2 different prices for the different parts of the chicken. After reluctantly paying, thinking I didn't understand (which I didn't) I took the receipt so I could see what I ordered, then came back, and asked probing questions to which the cashier was absolutely no help. He got his manager who barely spoke English, took a moment to look at the receipt (she was obviously confused too - probably at why I'm questioning a couple of dollars difference, but hey I'm not rich either) and said in broken English "its because you drink." To which I replied, "Its a meal. The doesn't the drink come with it?" In my frustration, I can' t recall her exact response and I couldn't understand it anyway; I just walked away in frustration with the general impression that I was just screwed over and they hid behind a language with inept customer service, and smiled at me like I'm a tourist in another country and this is how it's done, and there is nothing I could do about it. After visiting the website I found the drink does come with the meal, and had the staff kept the prices updated on the menu board, I would have been able to make an "educated decision" as to what I wanted and was willing to pay for. Oh!... and the price out the door would have been $15.05. So congratulations El Pollo Loco, you got the better of me... A whole whopping $1.51. That just cost you all the business that I will ever bring through your doors for the rest of my life. Hope it was worth it. Oh! And furthermore... anytime I'm with a group of people who want to go visit any of your establishments, I will actively lobby them to another business because of this experience today. All that for the price of an extra $1.51 that you fucked me over for with your shitty service, failing to keep your display boards updated, training your staff to know their product to better guide your customers, and utilizing language barriers to say, "well too bad!" Good luck with your current business model! See you all at KFC read more

The food has always been tasty, but recently i ordered a burrito and asked the young girl if it was spicy? Her response, was, "I don't know."She never bothered to even ask another person about my question. She seemed to be a new hire. She was rude and disrespectful! I'am a senior citizen and her so called attitude did not rest well with me. I will never go back there, all because of the service I received. read more

Great food and fabulous service techs thanks always friendly and professional what more could you ask I appreciate it tiene in Bueno dia

Went threw the drive threw yesterday. I ordered a three-piece meal with dark meat didn't get what I ordered. The chicken was so dried out. It was worse than beef jerking my dog couldn't even eat it. He choked on it. What should've been thrown away was served to a customer absolutely despicable.!!! read more

Great location. Friendly and efficient staff. Great food, reasonable prices. Clean facilities.

The chicken is always grilled perfectly! They have plenty of choices for the whole family.

Chicken salad was disgusting. Old lettuce soggy and definitely not fresh. Nachos burnt and dry. Horrible food don't waste your time going there. Other locations very good. Carson City very bad. read more

Well the hours online says 10pm but it's barely 9:30 and it's already closed. This is a huge pet peeve of mine is constantly. If it says 9:30 that's ok; but it says 10 and they are CLOSED. read more

If I could do no stars, I would. Horrible experience. Drive thru cashier has a horrible attitude and spoke as if she was being challenged to a fight or something. Did not have any customer service at all. Martha should probably look for another job that doesn't involve customers. I'm embarrassed for her and her work ethic. Do better. read more

Ordered thru Door dash and ordered chicken avocado salad. 4 flour tortillas/ 1 corn. Pinto beans and rice with two different salsas. The order per the site also came with chips and salsa. What I received was the salad only one type of sauce more tortillas than a fiesta needs and no chips or salsa. What I received was good but they did not pay attention to the details And one last thing they forgot the avocado on a chicken and avocado salad. Do better read more

Good chicken. Big pieces, veggies done perfectly, beans not too spicy. Very clean. Nice people working there.

$21 for 2 things, food was soggy, women at cashier was RUDE, my kid wanted a burrito and the girl said "augh just wait" and my kid looked up at me and said mommy and his face looked so scared. ‍ as a mom this is absolutely devastating and NOT ok, we will not be back at this location for a while that's for sure. read more

Ordering online was a breeze. I ordered the Family 12 piece meal the mixed verity and the sides with flour tortillas, the chicken and sides were hot and tasty as usual, Great chicken! it made for a wonderful Sunday dinner. I've been going to El Pollo Loco for decades and have always enjoyed their food. read more

Double Chicken Avocado salad - wow - first time I've had it, but what a great salad! It comes with a creamy cilantro dressing, which I enjoy even though I'm not a huge fan of cilantro. I don't hate cilantro, I just find that many places overuse it and for some reason that turns the whole dish bad for me. Anyway, that didn't happen. The veggies were fresh, chicken tasty, overall a very good dish and pretty healthy too - especially for fast food! read more

Walked in and wanted to order a family meal of tacos and a salad. The guy behind the counter said " we don't do that go to another store " I asked why because they have literally all the items available and it's on their app. I just kept getting the same answer to go to another store. Very rude and not accommodating that I felt if I ordered it on the app afterwards I would be afraid he would purposely mess with my food so I didn't order it from the app. If there ever is a next time I'll just order from the app and not bother with talking to humans. Horrible customer service. read more

I love El Pollo Loco, the food is fresh and very tasty. The chicken is delicious, just the right amount of spices. The sides are so varied, Latin beans and rice or veggies and other American type sides. If you join the club you get really great specials and after you get 100 points you get great deals and free food. You can feed a family of 4 for $20.00 it's a great deal read more

My first visit to an el Pollo was not Carson City. My experience with the Carson City's El Pollo over the past 7 years has been meh to inedible. My most recent experience was my last time I'll order delivery. The delivery service was as on time. But the chicken wing and breast was over cooked and very dry. The corn was blah as was the mashed potatoes. This was the third time over a year or more this has happened and I was foolish enough to think they'd improved. They have not. read more

Ordered curbside on Tuesday, 09/13/2022. This was my double chicken tostada. I ordered it WITHOUT rice but with eveything else. I recieved it WITHOUT lettuce, cheese, and pico but WITH rice, the one thing i chose not to have. Plus, not sure if that was double chicken and the 3 tiny slices of avocado and small dollop of sour cream just disappointed me. In addition, ordered the mango passion fruit tea...got plain unsweetened tea. Refered to corporate. BOOOOOO CRAZY CHICKEN. read more

See all

I left less than 30 mins ago. My fiancés coworker was covid positive recently so we're masking to protect others. Also I speak Spanish so I heard what you said door girl and talking smack about anyone in any language is gross. Also we ordered a 4 pc with rice and beans. She almost forgot our drink then we see at home we got a three pc with mash and broccoli?? Terrible service. We only didn't go back because we're done with our day, home now and we don't think they'd do anything more than a fake apology. read more

WORST tasting chicken I've ever eaten in my life. Dry and gamey flavor drawn out eaten sitting on direct heat all day. Called to complaint yet never received even an apology .... Last time!!! UPDATE , "located my receipt"and manager honored refund. SAVE RECEIPTS EVERYONE!!! read more

I love the salads here. I am vegetarian so the only improvement I can see is replacing the protein (chicken) with other ingredients to make up for the calorie loss for us veggie eaters. Add more rice and beans!! The creamy cilantro dressing is soooooo good. read more

The area around the soda fountain was filthy. They are still playing the Covid card when it comes to putting the salsa bar back in place. If they don't have any intention of ever offering self serve salsa like before then there are ways to get around that and we all have seen it. They just aren't willing to do it because it's too much work. So if they're not gonna ever put it back, then they should just take it out. Also, they didn't have the jalapeño flavored sauce packets. They said they were out today, which I find hard to believe as well. The chicken all three chicken breasts were dry. I've been eating at El Pollo Loco's for 25 years or as long as they've been around. Never have I had a worse experience than in this particular location. It makes me not ever want to go there ever again and I definitely won't go to that location again. They gave me the little salsa cups. It was all water and just a little bit of tomatoes in there. It was terrible and tasteless. They only give you two corn tortillas when you order a three piece breast combo and two tortillas won't cut it. They used to give you three. The beans were all water. They didn't strain them so there wasn't much in there another disappointment. But I think the thing that got me the worst was the Covid comment about the salsa bar. There are so many businesses that have brought that self-serve style back to their restaurants and there's no excuse for this chain. It's a big chain and they used to offer it. It was a great draw when you were making up your food to have that offered. They had the sliced pickled jalapeños, jalapeño sauce, packets, cut limes and as much salsa as your heart desired. It was just a way better restaurant in the past and they're just giving up lame excuses to not make it better again. Is it just me or does everything suck these days lol. Big Chicken" down the street backed by Shaq is great place to eat. I'll go there next time. Never mind El Poop o Loco. It was really bad and looking at the other comments and their scores. It looks like I have a valid point based on that. read more

Pollo loco chicken is always fresh and hot all the time we go there. Service is always good. We always go drive thru so never been inside. Im just wondering why it has 2 and half star? We loved their chicken my husband loves their burritos read more

So very disappointed at both service and food. Plus I do not like writing a 1 review! We both love El Pollo Loco and were anxious to try this location. I did see reviews were not kind but hey, all we wanted was an 8 piece chicken with flour tortillas. Simple right? Nope! We received our order and noticed the tortillas were not in bag. Right Brain went inside and asked for them. The counter person was ( same girl who took his order and delivered it) not nice and sent him back to the car for the receipt. He went back inside and was told the tortillas were $2, huh? Always came with the meal before. After 15 minutes of giving him a hard time he paid. When we opened the box the chicken was rock hard, cooked hours ago, maybe s day. Too bad as this chain usually provides. Won't give them our money again. Hope the owner/manager pays attention to the reviews. read more

Manager here was amazing. Had an issue with an online order I placed incorrectly at the sparks location. The sparks store was of no help for online ordering to cancel. The manager here went out of her way to call and fix the issue. After an 8 hour drive on our way home I really appreciated her service! read more

So I hit up the drive thru because it's 3rd quarter of Rams/Lions and I wanna get back home soon. I cruise straight into the drive thru and no cars, rad! Immediately greeted on the intercom crystal clear. I order a burrito and woman at the window greets me with a sunny smile just being super pleasant. I wait maybe 3 mins thinking "cool, seems like they are making it to order instead of half-assing it". Burrito pops out and I'm like "Nice that was quick!" Props on that bueno efficiency. So far my experience is in the 4-5 star range. Their queso blanco burrito seemed like a fair value for 10 flat after taxes. Not bad for a fast food burrito. Filled me up and not super sloppy. My Locos came in really clutch for my situation that night. read more

The service at this El Pollo Loco could not be worse! I had the chicken nachos and at the bottom of the plate was a huge circular plastic lid. I called and they said I can come back for a refund. As I get there she had the $6 ready hands it to me, takes the plate and shuts the window without even an apology. Long story short both her and another employee that cancer were extremely rude not offering an apology, or compensation for wasting my time and gas to come back to deal with them. Also that is a huge piece of plastic, if someone accidentally ate it they could definitely choke. It was also at the bottom and covered in food so blended in. They also said "if something worse like a fly was in your food we might be able to do something about it". read more

El Pollo Loco - Fast Food Near Me - Carson City, Nevada

Ordered a combo meal (drive thru). It wasn't busy but the person taking the order must have had a hearing problem as I first had to correct her regarding the number of pieces of chicken I wanted with the meal. Then I very clearly ordered two sides... mashed potatoes and coleslaw, as well as corn tortillas, when she asked... but discovered after I got back to work that I received beans, rice and flour tortillas. The chicken was tasty but the sides went in the trash. Really annoying and disappointing. Guess I should've checked the order before I left. read more

This place is going downhill in service and quality! Many times they get the order wrong. forget cutlery and now no more pico de gallo salsa! read more