Geez, these people are reliving their college days but with nicer rooms, better food, and no…read moredrunken frat boys in site (although I was there for lunch so maybe in the evening it gets wild, they do have a bar setup and are pursuing a liquor license). Lots of informational seminars available, full gym, exercise classes, lap pool and even a salon/spa. Full time nurse on location, good food, nice staff...all good things come at a cost and this place is not cheap. This is more of a retirement community, if you require more care, this may not fit your needs. And they do not have the option for more skilled care. Beautiful and pretty new, lots of vibrant people...and yes the ladies out number the men as usual, but there are a high number of couples there. Got to visit a 2 room condo...gorgeous, large bedrooms, large bathrooms, full kitchen. There were 6 of us in the living room with a wheelchair and there was room for 6 more. Better start saving now cause the cost of retirement living is only going to go up from here.

This is an outstanding property, and the cost of entry reflects the difference between this…read moreretirement home and other assisted living facilities. Brand-new, with an extensive array of activities available on-site, the place seems more like a luxury hotel than a place where old folks park themselves in the lobby chairs and stare at you over their walkers as you enter. Library, card room, art classes and studio, full gym with personal trainer on duty, heated pool and spa, grab-and-go deli area, wellness office with RNs, memory unit, beautiful grounds, secure parking, etc. The challenge is that the residences require a buy-in, typically in the hundreds of thousands of dollars or more, which amount is explained to be 90% refundable upon the apartment being vacated and re-sold to the next purchaser. Once accepted, you then pay a monthly "rent" of some thousands (which appears to be less than the monthly rate at many assisted living locations) out of which rent there is a monthly food allowance. In addition to knowing your financial capability they require a physical evaluation to be sure you can handle the level of independence required. The regular dining room has an extensive menu, and the food prices are deducted from the monthly food allowance which is part of the monthly rental fee, which means the food is much better and more varied than the two-choices/all-in-one meal fee charged by other assisted living places, where the food is often tasteless and of poor quality. If you buy more than your monthly food allowance has allotted, you get a bill to make up the difference. There is also a weekends-only upscale restaurant which is suitable for families joining a resident for dinner during weekend visits. The place is very clean and beautifully decorated, with the smart choice of handsome carpet squares instead of wall-to-wall in the hallways, for easy replacement in case of spills. The public areas are lined with good artwork, there's a large library, and there are many apartment floor plans to choose from, with large rooms and beautiful kitchen areas, balconies, and frequently there are powder rooms in addition to double-sink master bathrooms. More independent residents may decide to take an apartment in one of the villas rather than in the main building. Overall there's real thoughtfulness and excellence in the design and implementation of this place, and it's very "country club" in feel, so be prepared for sticker shock. Residents I spoke to were all extremely complimentary about Monte Cedro -- they loved it there. But who wouldn't?

We moved both my parents to the Pasadena Highlands nearly 4 years ago when their health started…read moredeclining. We wanted them to be able to stay together in the same room since they were married for 62 years. This was absolutely possible at the Highlands to do. Also, for my parents to keep their personal furnishings from home was a nice bonus too. We first moved my parents to the 8th floor - then moved them to the 4th floor when a little more care was needed - to finally the "Memory Focus Care" unit on the 1st floor last year, where my parents needed the maximum care. In all 3 moves, the Highlands coordinated with the family the movers and helped my parents adjust smoothly to their new rooms - which change isn't always easy for elderly people. In all levels of care they received at the Highlands, they were treated and respected by all the caretakers and the food was always delicious, which is very important too. The social outings and holiday events are wonderful and family is always welcome to attend everything. Unfortunately, my Mom recently passed last month (May 2019). Pasadena Highlands, especially the director Laura Sanchez and her entire Focus staff, were so compassionate, caring and truly became our 2nd family during this difficult time for our family. They made sure my Mother was comfortable and pain-free during her final transition. Laura took care of all the hospice coordination when the time came. This was truly appreciated by my entire family! My Dad is still living at Pasadena Highlands and we have no plans to move him to another place. We trust the Pasadena Highlands, love their entire staff and truly know they are taking care of my Dad like he's their own family member! I know this is more than a job to them! My advice to you - if you put your loved one at the Pasadena Highlands (or looking at other places), I know it's not an easy decision, but remember to trust your gut and stay involved with their care. You'll be able to appreciate the caretakers better and you'll be able make some wonderful lasting memories in their new home!

I can't speak to being a resident, but I can say that this business is menace to the neighborhood…read more Their maintenance people drop trash in the street, at one point there was what looked like sewage running all the way down the street every morning. They regularly have semis idling right outside mine and my neighbor's houses for hours per week. I asked them to have the trucks shut down due to my severe asthma. This was ignored. Any potential residents should understand that there is a ton of noise/back up beeps, idling trucks every day, all before 7am. To sum up, this company doesn't care about their neighbors and I'm concerned about how they may treat their residents.

I just moved my dad from Las Vegas to the Oaks. After searching various places, I immediately fell…read morein love with the Oaks. It's a beautiful place and the people who work there are angels. My dad loves his new place and appreciates how nice everyone is there. They take such good care of him. And yes, their food is pretty darn good at their restaurant! I often eat there with my dad and also enjoy talking to the other residents too. If you or your loved one are looking for a fabulous independent living environment, with some support (daily check ins, weekly cleaning, meals, etc), I highly recommend the Oaks! Ask for Steven and Luis to get a tour!

My aunt recently moved out after being at The Oaks, collectively, for at least 4+years. The 5 stars…read moreare mainly due to Luis, the manager. He is so good with the residents (always made my aunt smile), was quick in his responses and was always willing to go the extra mile. The facility is 4 stars mainly because it's dated. And the food is 3.5 mainly because of the heavy-handed seasoning. Overall, the community is great. Thank you, staff, for all your hard work!

A big thank you to Astoria's new Executive Director, Maria Quizon, and Maintenance Director, James…read more When I learned that residents were losing access to TV programming after 5 p.m., I brought the concern to Maria's attention. She listened, took it seriously, and worked with James to restore the programming for residents. This may seem like a small issue, but for many residents, evening television is an important source of enjoyment, comfort, and connection. I truly appreciate their responsiveness and willingness to act on resident concerns. Thank you, Maria and James, for your teamwork and for making resident quality of life a priority.

I've picked my mother up on several occasions where it is evident she is in respiratory distress…read more I've had to take her to the doctor and they've asked why the facility has allowed this to occur. Very recently, this occurred again and she ended up first in the emergency room, then was hospitalized for a couple of days. I have asked to speak with the director to inquire about staff protocols and whether or not a RN is on staff. She has not responded to either calls or emails. The actual staff working with my mother seem very caring. Management seems very lacking.

Management is horrible! I continuously receive different information and never given a straight…read moreanswer. My brother and sister do not provide medical reports from Dr's visits nor give info. My Mom has dementia, doesn't eat good at all nor drinks enough water and it seems like this facility is only waiting for Mom to die so that they have another room to rent. I've asked management for a call back but never have received. Facility is definitely under staffed!

Caring caregivers, Active community. Responsive to residents and family's needs. Thank you, RPOK.read more

I never could get this place to call me back about getting a tour. I left multiple messages. I…read morealso called many, many times hoping to catch the director when they were on site. Often when I called during regular business hours, nobody even answered the front desk phone at all.

My wife and I are independent-living residents on the MVGH campus where we have been for the last 6…read moreyears. Here at the Grove, we've had independent-living friends who've needed temporary assisted living or, with life changes, have moved permanently into such an arrangement in The Hearth (assisted living) or into The Ranch (memory care), or into a more intensive environment, Stewart Cottage. Having lived and worked in the Midwest and East Coast, before moving to SoCal, we're thoroughly familiar with all the options of care; it's clear to us that MVGH is one of the very best we've know. Our staff is dedicated, skilled, and kind. Rarely a day goes by without either my wife or I commenting on what a remarkable, gracious, place this. We know that whatever life brings our way, we will have friends, we will receive care, our needs will be met. If you have a family member in need of some specialized care, there is no better place than MVGH. Make a phone call today - your questions will be answered, and the needs of your loved one, or yourselves, will be skillfully assessed.

We are so happy we chose the Terraces at Park Marino for my father. All the staff members treat the…read moreresidents with warmth and respect. They are lighthearted and playful as well, all of which contributes to a very homey and welcoming community. The outdoor space looking out at the San Gabriel Mountains is fantastic, as are the wide range of activities available to the residents. My father especially enjoys Social Cafe, a current events discussion lead by Sam Baum, the Community Relations Director. We were supported the along the whole move-in process, making a sometimes difficult transition easier. When challenges and questions arose, someone was always there to get our questions answered and to calm our fears. Upon move in, there was a concerted effort by everyone to help my dad integrate into the community. Now, eight months later, I see the staff jokes around with him, people greet him in the hallways, and get to meet his new friends. Despite the challenges of covid, the Community Director and staff have worked so hard to include families in activites and to maintain a safe and welcoming environment for visiting. We recently attended a holiday celebration with food and live music. It was lovely. Like others have commented, we knew after our first visit that this was going to be a good fit for my father. Sam makes it easy to see that the Terraces at Park Marino is different from other facilities, he and the staff making the place really feel like home.

Perfect home for our mother who needs daily assistance due to dementia. The Terraces offer a very…read morefriendly and helpful staff in a clean and nurturing environment!

When my mother was transferred to Connections we were very afraid. Once there though, we met…read moreMartha. She is a kind and loving caregiver who is always smiling. She treats all of us like family, especially Mom.

Not all that glitters is gold…read more I interviewed here and watched staff perform a three-person manual lift for a restroom transfer--something that should be done with a rolling commode, not three people straining with backs bent to keep a resident from falling. This is not a safe lift technique for staff or residents. Especially those who may be fall risks or wheelchair bound - as this resident was. Turns out transfers are routinely done in this unsafe manner because the 25-resident memory unit has only one rolling commode for the whole unit. One. Thats shameful. When this was brought to Director-level management, there was apparently no interest in the resident's care plan or in finding out why the unit wasn't properly equipped. The Director was only interested in finding out who disclosed the information. For a facility charging up to $40,000 a month, this level of basic equipment shortage is unacceptable. And the witch-hunting behavior of management towards nursing staff who bring valid concerns over safety is ridiculous. I am not impressed and I would not recommend.

I was beyond impressed by the level of care I received through Golden Pathways. Gretchen and…read moreMauricio are top-notch professionals and extremely knowledgeable in their areas of expertise. They contacted me promptly when I submitted an inquiry through their website. Gretchen was very communicative, and answered all questions in emails and via phone. I appreciate this level of communication because I was hitting dead-ends when I was trying to coordinate on my own. Backstory: my mother has been in and out of the hospital this past summer. She is now in Skilled Nursing, but it became quickly apparent that she could not return to living with me and my family as she has been for the past 6 years. She is a fall risk and has other health issues that require more care and assistance. I was completely in the dark and trying to navigate attempting to find a long-term care facility on my own. To say the process is confusing is being generous. I did not know what questions to ask, how to schedule tours, or what documentation to provide. Gretchen and Mauricio ironed all this out, sent me several options after meeting with me and my mom, scheduled the tour, and followed up. They are involved every step of the way, which was both helpful and comforting after the roller coaster of emotions and complications I had previously experienced. I would recommend them 100 times over.

I first met Mauricio several years ago when I was looking for an assisted living facility for my…read moreuncle. Mauricio helped us understand what to look for, the kind of questions to ask and facilitated tours of several facilities. We ultimately decided on one that was my uncle's home until he passed away. Recently I reached out to Mauricio again for assistance with a friend who needed to find a place for her disabled husband. Mauricio connected her with Portia, one of the Golden Pathways advisors, who not only helped find a great residential board and care for my friend's husband, but also supported my friend thru the whole process and provided education and support to the the family as well. Mauricio and Portia provide professional and compassionate assistance. They are genuine in their desire to help, are knowledgeable about the many facilities in the area, and they go the extra mile. And a huge plus is that there is no cost for their assistance!. I have a lot of trust in Mauricio and the Golden Pathways team and recommend them to my friends who are looking for placement of their loved ones.

Dealing with Virgina (older Filipino lady) to do an intake is the biggest waste of time. She is so…read moreunprofessional and sloppy, it is very frustrating corresponding back and forth with her when she goes out of town so often for "family emergencies", and is the main point of contact for intake. My mother is an Air Force vet that has frontotemporal dementia. She is 63, which is a little early to be experiencing this. I went on a tour of this facility back in January, so this has been a very slow process. I told Virgina my mothers age the day of the tour where she wrote it down, as well as other details such as the current facility my mother is at. I was concerned when I would call back to check on the process that she would ask me the same questions over and over, as if Virgina is suffering from dementia herself. She has been making false promises since February when she verbally told me my mother was approved to move in the first week of march. The first week rolled around and I didn't hear anything from Virgina, so i called her direct cell where i have been getting sent to voicemail ever since because she apparently has been having back to back family emergencies or events where she goes out of town (lol). She will send you to voicemail, then ask to call back later through text. I guess this facility was rieed of my checking on the status of the placement because they finally determined today after months of deliberation that my mother is suddenly "too young". This was already after Virginia said she would be moving within a week. They knew my mother's age months ago, it seems as if they are just lazy and want to pick and choose who to care for. Glad they showed their true colors before I sent the person I love the most in the world here... if anyone can suggest facilities that are diverse and have caring staff (as my mother is black), I would be totally open to suggestions because I am starting from square one again.

Jasmine Terrace was Mom's home for the last 10 years. We could not have asked for a better home…read morefor Mom. She had good and bad days, and the Jasmine staff insured she had the proper care for all her needs. We first met with Lori who exudes calm sensitivity. The care staff led by Rocio and Carla stayed. on top of her medical needs and guided us through. The kitchen insured Mom received her favorites. The facility is very well maintained, always clean and fresh. The courtyard is a treasure. Thank you Virginia for leading such an outstanding team!