FIRST!!!!!
I understand that restaurants are fighting valiantly in trying to get back to where they we're prior to Covid, and in many instances they are succeeding...
Restaurants have to review closely on how they are doing daily and weekly and monthly, trying to find their great days and days where customers aren't coming in, once they have discovered this information as well as what plates are doing great and which are no longer doing well, they have to make the necessary changes not only for the food they prepare but for staffing as well, they have to manage wisely in order to make the money necessary to pay their rent, staff wages, and the food costs, and what ever insurance they need, this can not be an easy task.
My wife and I have been coming to Marquez since the 1970's, long before we knew each other...
SO HERE I GO!!!!!!!
Thursday August 17th at approximately 10:10 am my wife and I went to Marquez to order the delicious food we always order, she orders the Chile Verde and I always order the DELICIOUS #3 Cheese enchiladas!!!! (I had surgery on my stomach several years ago, and as things go, my medical issue was somewhat taken care of, BUT it left me with the fact that I NOW have to be VERY careful of the food I eat, BUMBER...)
We placed our order with the additional order of their delicious handmade tortillas...
We got our food right away and started to eat, I discovered that my enchiladas, the recipe had been changed!!! It was very spicy, which I cannot have, and I did not have my medication with me to take, my wife started picking through her meal only to discover that the meat was carnitas with what seemed like 3 table spoons of the green sauce (look at my previous yelps and you will see how much of the green salsa that is typically used and how much is on the plate.) It also had quite a bit of fat, which my wife truly hates.
I continued to eat believing that I could get home in time to take my medication in the hope that it would calm my stomach down.
I have NEVER left anything on my plate, but this time I left almost two thirds of the enchiladas as I could feel my stomach reacting to the now spicy sauce.
My wife was not having any better time with her meal, so I went to get a tortilla, discovering these were not their handmade tortillas, but were the store bought ones, we asked about the three differences we were not experiencing with the meals and were told that the hand made tortillas were only going to be made on the weekends, and our waitress apologized for the differences we were now experiencing in each of our meals...
My wife had tried to eat her meal, but just couldn't go any further, we took the left over portions home, she fed the left over portions to the cats we feed at the park rather than throw away the food.
At the writing of this review I point blank asked my wife if we are going back to see if this is a one time thing, and she could not give me a yes or no!!!
Maybe they got new cooks and kinda of let them cook the food their way?
We were also told that their menu had been updated because they dropped several items. I can't believe that they removed from the menu... TAQUITOS! ( I am assuming that it was not profitable for them to prepare the quantity they prepared only to have to discard the food at the end of the day because not enough customers ordered it).
NOW PLEASE UNDERSTAND I AM NOT ANGRY OR COMPLAINING!!!
I am simply giving you an understanding of our last experience...
I THINK that we are going to go back one more time, but I really don't know, my wife was very disappointed...
I know that the owners will read this, so I do ask he following.
Please don't say We are sorry. Please don't say give us another chance, and when you do call So you will be taken care of, this doesn't sound good because it tells me only when I call ahead and tell you my wife and I are on our way to eat, that you will directly supervise the preparing of our food so as to insure we are happy customers, your food has to be prepared as it was in the past, delicious for everyone who comes to your establishment every day no matter what. read more