Are waiter left to the store to buy,and nobody came to ask if we needed anything.and when he came back ,still never came.we ask other waiter for are check.and with a bad attitude.the worse. I will never comeback read more

Food is always delicious. The service can be a little slow but I know the food is well worth the wait. If you don't want to wait DoorDash is always fast and my orders have always been delivered quick read more

We picked this place because it was one of the very few Salvadoran restaurants with a full bar. I read the reviews before hand and the biggest gripe was the slow service but most everyone liked the food. Since we weren't in a hurry, I was fine with planning on "slow service". However, when we got here, we were very pleasantly surprised. Both the service and the food were excellent. I will definitely be returning. This is one of the times where Yelp rating is not an indication of my actual real life experience. I love it when that happens, on the positive spectrum. Cheers to taking a chance. It was worth it. read more

The owner needs to train his workers! At the entrance there is a sign that says Eapere to be seated! The wait is long and you don't know if someone is going to attend you! It's very crowded inside and we asked to sit outside and the waitress didn't want to! We decided to go better! I hope I never go back to that restaurant! I do not recommend it read more

I have always order from Doordash, but tonight I actually came in and it was after 7pm. Worst mistake all the Staff lacks proper customer service skills and professionalism. List of things that happened tonight: 1. Walked in wasn't acknowledged (was stand by the waiting sign) was waiting for 10mins looking around and no one in the Staff would make eye contact. 2. When ordering our food the Server couldn't even explain what a particular drink was, all he would say was, "It's a fruit, " and I'm like, "I get that but can you describe it..." 3. Server dropped off our drinks and didn't stop by our table for over 30 mins. I stopped him and asked if our appetizer (Nachos) was coming, He lied completely and said, "Uh they are making them right now." He left was no were to be seen. 4. Finally all our food arrives at the same time, we started eating our meal and would pick at the Nachos till! I noticed a hair in the Nacho, my Server was no where to be seen, and I stopped and showed another Server and she didn't even looked surprised nor did she apologize and even looked at me confused, I had to repeat myself and let her know that there is a hair in the Nachos! She asked if I wanted a new order of Nacho which I kindly declined. 5. My server didn't even come to acknowledge or apologize to me for the HAIR in the Nachos. 6. I finally had enough and took it upon myself to go pay at the front desk, and to my surprise when I asked the waiter for my bill he said ok and walked back in the kitchen... Over all that was just a unpleasant experience, the Staffs really does require proper training. read more

El Cuscatlan - Hair in the Nachos! - Salvadoran Near Me - San Pablo, California

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Les recomiendo este restaurante, los platillos tradicional son deliciosos, todo con sabor fresco, bistec Salvadoreño, la Sopa de Gallina, con gallina asada es una de las mejores que eh comido, también las pupusas revueltas y las de loroco con queso, todo fresco, incluyendo el Loroco y repollo. Todo el personal muy amable, aveces hay q esperar un poco pero vale la pena. One of the best Salvadorian restaurants in San Pablo, the food is authentic, delicious and satisfying. Their Sopa de Gallina India, asada (chicken soup) is one of the most delicious plate on their menu, follow by Bisted salvadoreño, pupusas revueltas, pupusas de loroco, everything is freshly cooked and you can taste it. The staff are friendly, always a bit of wait but worth the wait read more

This place has gone downhill. Mainly the customer service. It wasn't even busy compared to other times I've came in to eat. Took 15 minutes to get our order taken, never had our drinks refilled, when it was time to pay we waited 15 minutes for a server to come by and no one stopped at our table. We decided to just go up to the register to pay. We stood at the register for 10 minutes until finally someone decided to acknowledge us to pay. Mind you, the entire time there were plenty of staff members standing around in front of the cash register. Not one of them acknowledged us standing there, could have easily said "Hey how can I help you?" Or "We will be with you in one moment." but nothing. We ordered pupusas and platanos fritos. The pupusas were okay and the platanos were dry. They use to have some of the best food, but the flavor just isn't there anymore. I did notice that their DoorDash orders kept coming in constantly. I'm wondering if they are focusing more on getting their door dash orders out versus attending to the customers in the dinning room. If that's the case and are getting overwhelmed with orders, then they need to hire more staff so your restaurant doesn't loose it's quality service. Even 2 years ago, the food was really good and had GREAT service. So something has changed. I use to rave about this place to friends and family, but after this experience will no longer dine here. read more

The food is fantastic. I love coming here. The pupusas here are top 5. My fiancé and I love trying different food. Specially because we have multiple different cultures in our blood. I do recommend people to eat here. read more

El servicio al cliente es muy malo Hay un letrero indicando que esperen a alguien a sentarlos después de 10-20 min para solo decir donde gusten sentarse Y de alli otros 15 min para tomar la orden la espera de la comida una hora Por cierto no es la primera vez que nos pasa esto en este lugar La verdad el servicio muy malo read more

Great clean service following state mandates with cozy outdoor seating and uplifting latin music. There's hand sanitizer and I even saw a sink, wear a mask for takeout but you can take it off when you stay to eat. The food was delicious and kid approved! With breakfast, seafood cocktails, pupusas, tamales and more authentic Salvadoran specials served on big platters. The best was the Desayuno Hondureno with crispy fried plantains, sour cream, refried beans, rice, fried eggs, grilled steak, fresh cheese kind of like ricotta and refreshing pico de gallo. We asked for their homemade salsa, it tastes very traditional with herbs and tomatoes, definitely for the spicy food lover. Can't wait to try more next time, there's something everyone will love! Little pricey but they are worth it, they serve with abundance and homemade love. read more

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Incredible taste and delicious entrees - the selections are to please everyone! Had an exceptional lunch today with family + friends... The service was fantastic, outside patio was refreshing and so relaxing too! read more

El Cuscatlan - Fried Tilapia - Salvadoran Near Me - San Pablo, California

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The food was very good. We had the Poscado. It was crispy and tasty. Along with 2 appetizers we were more than full. Price was reasonable considering the high cost of living these days. We will come again. read more

OJO!!! 4 personas Fuimos a cenar al restaurante El Cuzcatlan Agregaron forzadamente 18% de propina en mi recibo $16.06 ... * no me enoja dejarle propina pero me enoja la exigencia . Tengo entendido por ley , la grafiticacion es voluntaria ... Seguiré yendo al restaurante pero la próxima ves , les reclamaré en persona ... Para la comida de doy 4 estrellas Servicio 2 estrellas (corto de personal) gracias read more

Las meseras no sirven para nada . No saludan se asen mensas muy mensas . La comida está buena

Horrible service and overpriced. Horrible place to sit and eat. Couldn't order food since the servers took too long to ask for our order.

Everything was good. Service nice. Kind waiter. Clean place. Food bussin. Overall, nice experience great music and decoration of place. read more

El Cuscatlan - Ensalada Cuscatlan, pupusa, carne asada - Salvadoran Near Me - San Pablo, California

Amazing food, great bloody mary, full bar, clean bathrooms, great ambience, good service. What more could you ask for? Highly recommend this place read more

Service was poor really rude discriminated against us because we were African American and took 45 mins for two tacos I ordered Togo and they made me buy 3 tacos and when I received my order I got nachos don't go here read more

El Cuscatlan - Salvadoran Near Me - San Pablo, California

Good salvadorian food attentive waitress. Big menu options. I will come back to this place next time. Thanks El Cuscatlan read more

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My Food look like the picture in the menu and taste it very delicious . The shrimp and gravy were tasty and rice all had good flavors read more

El Cuscatlan - My food looked like picture and tasted delicious - Salvadoran Near Me - San Pablo, California

Tuve una muy mala experiencia en Cuscatlán hoy. Les dije que mi desayuno tenía pelos y no hicieron nada al respecto. De hecho, fueron muy groseros y dijeron que fue un accidente. El personal es muy grosero read more

Food was okay service was awful the food came first then the drinks , the forks where si dirty looks gross. Hope in the future there can improve more the place was good spacious. But the service is not to be honest ... read more

Uh mazing food! But the best was the service. I was driving from Tahoe and I live in Menlo Park. I don't usually go to Richmond, more like never. However, a team of people i work with in the area brought me there week and it has been stuck in my mind all week. Let me tell you how great this place is. I'm Chinese, won't even pretend I know the food. I called on my way there to place my order. Beatriz was so helpful!!!! She walked me through everything. Assured me of my choices and was super patient with me. When I got there. Food was piping hot! I ordered the whole fish and she made me a breakfast platter. I also ordered the tamal, so different. Super moist!!!!! Oh!!! I for the Pata soup!!!! I had to taste everything and hide somethings from my husband. Bea was awesome. She showed me how to eat everything. Even tho everything was wrapped up. She got me my fork and let me dive into everything because it's other hour before I get home. Love this place!!! This will be my forever stop when I head up to Tahoe. Thank you! read more

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This is our new favorite local restaurant. The plates looked like they were composed for a magazine cover photo shoots. Everything was delicious. Extra, extra bonus points for freshly made thick tortillas. The papusas and accompanied cordito was a treat. Our server was friendly and professional. read more

Well I enjoy this place because they serve pupusas. As far as anything else goes, service and attentiveness is not really all that. The food is not expensive so it's a good value. But for the most part we wanted to try their version of a michelada. It was just ok, first round was light in color and the flavor was lacking. The second one that my friends ordered were darker than the first one and much more spicier. We haven't been here since last July. And it might be another 4 months before we go back there. read more

Bad service!! Wooow mi segunda vez y fue la misma experiencia es una lástima, necesitan a gritos mejorar su servicio tanto en el restaurante como para llevar. read more

We wanted to like this family restaurant but it was difficult eating the dishes we ordered: 2 pupusas de Loroco - the flavor was off and the sauce lacked flavor. we've had much better in food trucks. The ceviche de pescado (fish) was so salty the we couldn't finish the dish. Considering the price of the dish ($15.99) for two tostadas and a tomato heavy sauce, it's a shame of a dish. the best dish we had were the chicken wings. They were big and meaty but even that dish was a little concerning as one of the wings was ice cold in the middle. i hope they fix these issues as we want family businesses to thrive read more

I was gonna have some torrejas brought from El Salvador, but there's no need! Their torrejas are as good as home made. read more

Mal manejo de administración y no recomiendo este lugar para comer dentro del restaurante por su mala calidad de servicio al cliente de parte de los meseros. En mi experiencia en este lugar la comida es excelente pero la calidad de servicio al cliente es pésima y hay mucha demora al asistir y traer los alimentos a la mesa.Aparte de mal servicio te incluyen automáticamente la propina después de que se demoraron en sentarte y traer la comida(1hora después). Los meseros caminan unos afanados y otros no les importa , contestan mal ( diciendo que están ocupados y que si quieres te puedes ir)y muchos de ellos caminan sin sentido de urgencia. Mensaje para el Dueño o Manager: Le envío este mensaje para mejora: Contrate un manager de meseros que los coordine y este atento a que se provea buen servicio al cliente.Saque el letrero de espera hacia afuera y que la gente espere al mesero que los va a atender, designe meseros por área , designe una persona para que recoja y limpie las mesas que se van desocupando y por último dele la opción al cliente de seleccionar el porcentaje de propina ya que los meseros automáticamente están cobrando sin haber dado buen servicio.l read more

La comida está buena pero el servicio es horrible. Esas meses te tratan muy mal y son bien mal educadas. También se tardan demasiado en darte tu orden. No recomiendo este lugar y siento que deberían de hacer cambio de personal. read more

Wow, this place has gone to crap. I came to pickup some pupusas and I stood at the counter with TWO servers just ignoring the fact that I'm standing right there. It wasn't until someone who was a waitress asked if I was there to pick something up. What an embarrassment and poor customer service! read more

The food is great!! However the service is awful.. the waiter we had today forgot about us I had to go look for him or ask someone else for help. I left no tip because I was not satisfied with their service. I may not recommend this place to my family nor coworkers but if I do I will warn them about the wait. My family and have been to this restaurant 3 times and all 3 times the service was horrible... read more

Place needs to be shut down. The service is terrible, they don't even bother coming around unless you get their attention and the food came out cold read more

The only reason I'm leaving 2 stars is cause the food is delicious but the service is HORRIBLE. We waited 2 hours plus for our food and didn't even get our appetizers!! Get more waiters and cooks and everything will be better! They don't even give you a discount as a courtesy! Come on. Y'all have potential but y'all ruining it read more

My complaint is not about the food but the horrible customer service , on top of that , after 3 guests you will be charged automatically a tip.. I wouldn't mind it if they treated customer in a different way. The waiter who assisted us "the guy with comb over hair" was extremely rude while we placing The order we had ask to add something else and he immediately roll his eyes and sarcastically replied " anything else" he took the order all wrong and my husband didn't get to eat . Cashier Jenifer was also rude and incompetent arguing that tip has to be included after 3 .. I told her that a will let owner know about what they are doing to customers and in her response " I do not care, do whatever you please. read more

Quick and easy for your cravings. I ordered the pork/cheese pupusa, jalapeño/cheese pupusa, and a super steak burrito. Both of the pupusa was ok. The Mesa was really bland. The super steak burrito is your typical burrito you can find anywhere. read more

GET READY TO LOOSEN UP YOUR BELT!... .....Former "Tazumal latin-fusion", this place will satisfy the most demanding "paladares"! If you havent tried salvadorean food, dont settle in trying anything BUT THIS PLACE! PS. It can get loud and a little overwhelming... if youre in a bad mood, at first it might make you wanna leave.... that, of course until you get the food (lol). Get ready to wait around 30min or so after you place your order (on depending what you want). 4.9 stars out of 5 !!! ----THE BEST!----- read more

El Cuscatlan - Carne asada !!! - Salvadoran Near Me - San Pablo, California

Miserable unfriendly staff... they tend to be slow to notice you and when they do they drag your feet. You would figure a group of 7 would garner some attention due to a higher tipe percentage and more money to the business. But getting assistance and customer service was more troublesome for the customer than we would ever want. Ffs not one smile the whole time we were dining at the restaurant. The staff should be coached on their customer service skills and how to get food or orders in, in a timely manner to create a positive experience for the customer and the business. Food is alright but just not worth it to deal with this mess... oh the other day my wife and I went in there was plenty of seats available we walk in and the waitresses just stare at us and don't say a thing. If there was not a "please wait to be seated sign" we would have taken a hint, but nope just miserable workers creating a bad vibe from the start. If you couldn't tell I gave them a chance because I love to eat my peoples food, but sheesh this place is not worth a dime if this is the culture they are promoting. read more

Best salvadorean food in this area l am salvadorean and l know the flavor they have really good service also delicious food and drinks plates are generous size l really recommend this is also good for kids. We get the churrasco and the Honduras plate los platanos estan sabrosos read more

El Cuscatlan - Salvadoran Near Me - San Pablo, California

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I normally always order from here and the food is great but I kept calling over and over , I simply asked the young lady why not wonder the phone she said " we busy " honestly for a business that is the worst excuse but I'm only leaving 3 star because the food is good but service is terrible . read more