Although I happen to think that this monster department store is a joke it is somewhere I can be found visiting at least two times a week for whatever reason simply because it is what I've got close to home. It is truly unfortunate that if you live smack dab in the city center chances are this is where you're obliged to do most of your grocery shopping (unless you have a car) along with whatever else, in other words, between the ginormous CI in Sol and the huge one in Callao, you have something like 14 (!) floors of stuff to consume: post office, little pharmacy, pet store, furniture, take away food, socks, travel agency, motorcycle helmets, designer clothes, oven cleaner, and the list goes on.
Yes, you can find most things that you need (and that you don't need) but you are going to pay the price, both literally and figuratively. Maybe it's just me, or maybe it's because I've got a nasty cold and am under the influence of over the counter cold medicine, but the customer service here is spotty, at best. I've experienced the extremes. Either the salesperson is obsequious or, as is usually the case, the individual or group of "marujas" (housewives, gossiping usually) wearing the black and white store uniform could care less whether you're there to buying tooth paste or a fur coat. I think that the most attentive and helpful salespeople all live on the 6th floor of the Callao CI. The ladies of the pet department, which has an extensive stock of most of the best pet foods on the market, are courteous. And the gentlemen across the way in the ferreteria (hardware department) are very kind and helpful. Otherwise, it's very hit and miss. It's as though one of the top qualifications to be a store employee is "must be hopelessly grumpy and disinterested". Just today, in the papeleria (paper) department in the Sol store, I had to interupt "pardon me, excuse me, sorry to bother you" 2 different groups of employees (total of 8) having heated discussions about god knows what, just to ask a simple question "Do you have paper for business cards?". And at last being able to penetrate the pow-wows, 3 different employees shot me down without letting me finish my question. Carlin, here I come. read more