The WORST service & the WORST manager in Hong Kong!
Absolutely the worst service & the worst restaurant manager in HK! Since this super rude so called restaurant manager asked us to complain in a very impolite and unprofessional way, we are going to make our first ever complaint about a restaurant!
To start with, it's a small issue but the way this manager handles the whole situation really makes us feel very upset and we don't want others to go through the same bad experience that we had today! We come to this restaurant quite often with our puppy as this restaurant is supposed to be pet friendly! For some reasons, this "head" of the restaurant (as he told us) is super RUDE today and doesn't allow our puppy to sit on one of the chairs! He insists he needs to sit on a poor quality chair! Our puppy is always allowed to sit on a regular chair in this restaurant and we usually put a mat for him to sit on top. He's so rude and even YELLED at us (+ using bad language!) saying our puppy cannot sit on a regular chair, considering the restaurant is half empty. We find it totally unacceptable with his attitude and the way he handles things! When we ask for the phone number or his name so that we can file a complaint, he doesn't even dare to provide any information to us and even stops his staff to provide an address card of the restaurant to us! This is absolutely the WORST dining experience we ever had in HK and we truly hope the restaurant will TAKE SOME ACTION on this so called manager! read more