Paid for a brisket sandwich with 2 eggs. Sandwich only had one egg. When I went back to the counter, the line person held out his gloved hands with a piece of trash in them and asked if I would like him to add the other egg. I didn't want him to take my sandwich with his hands holding trash, so I asked that my extra dollar just be refunded. He told me to step back over to the counter and the cashier would help me. She said they could only remake the sandwich or refund the whole thing. So, I asked her to remake. When I got the remade sandwich, it was a mess, with the sauce everywhere except on the sandwich and some guacamole and lettuce that didn't belong. When I took this sandwich back and asked for the refund, the cashier was very apologetic, but took a long time and wasn't sure she had done it right. Very disappointed with Einstein Bagels. read more