May 25th, 2019 just after 10am
the short, overweight blonde supervisor was in a horrible mood. she was belittling her young staff in front of customers making the experience awkward. She micromanaged them instead of guiding them. It was pretty ugly.
I returned my Americano, because I got a bite of the worst espresso in America, instead of the smooth delightful coffee we know is Caribou. Either the hopper was filled with a different a bean (tasted VERY STRONG not bold from a dark roast though), or the machine needed to be calibrated. It also has a strong vanilla flavor to it. I drink my stuff black so it was an obvious flavor difference. When I went to get it redone the supervisor, who had withheld our receipt at our initial interaction, was snarky and combative. She rolled her eyes and scoffed, "it's espresso" under her breath. SHE WAS AN EMBARRASSMENT of a supervisor. I felt bad for the people who work with her. I wasnt rude bc I've been a barista and things happen when it's busy, but this lady was just horrible. Her staff had zero moral and a couple girls looked like they wanted to slap her. I ended up getting a refund because she was not a nice person grumbling around barking to everyone like she was in her living room talking to her children. I told her I hoped her day would get better, because obviously it was not a good day in her extremely frowning face(I feel bad for her life if this her in public) and she yelled, "I'M HAVING A GREAT DAY!" lol ummmm no you're not lady lol your miserable and it shows...poor gal...
I guess no one told her, if you're happy and you know it then your face will surely show it, becaust she only showed distaste for her young female staff(jealousy??) and anger. read more