positive and warm atmosphere quick and friendly service and a nice positive hard working staff

Genuinely the best experience eve! Amazing staff and so amazing! They were so kind and helpful. I wasn't quite sure what I wanted and she recommended the best bagel and it was perfectly toasted and tasteful! Very clean and cute inside 1000/10 my new go to place! read more

Ordered my sandwich. He was friendly. Sandwich maker made the sandwich incorrectly. The store was kind and remade the sandwich -- incorrectly again. Better luck next time - which will likely be awhile for a $15 bagel sandwich and soft drink. read more

Everything was amazing !! I couldn't ask for anything better !! Staff were wonderful and patient!! I love it super clean and organized!! Fast and hot !! 10/10 coming here every chance I get now !! Food was amazing !! read more

Einstein Bros. Bagels - All nighter jalapeño bagel and all nighter cheesy has brown bagel - Breakfast & Brunch Near Me - Rio Rancho, New Mexico

This location is DISGUSTING. They charge $15 for a sandwich filled with rotten lettuce. This is the second time this has happened. They need to be shit down. I will be contacting the health department because they just don't care about the quality of food or their consumers health for that matter. read more

Einstein Bros. Bagels - This is the rotten, slimy lettuce they're feeding consumers. Do not go to this location unless you want to be sick. - Breakfast & Brunch Near Me - Rio Rancho, New Mexico

Go anywhere else, this location is extremely unprofessional and rude. I ordered some breakfast through the app and was in the drive thru for about 20 minutes. When i got my order my drink was watered down from the melted ice and i didn't receive my sandwich. I called on my way to work asking if there is anyway i could get a refund or something and the rude hormonal boy who answered the phone had no idea what he was doing, actively asking what he should do. He told me the manager would fix it and hung up. I called back again and he said the manager would not be there until 9. I called once again to see if anyone competent would answer but unfortunately the kid with the voice cracks was still answering the phone. He had told me i could fix it through the app, no explanation, and then hung up.... AGAIN. Literally go anywhere else to eat dont waste time with these people. read more

The staff have little idea how to fulfill a simple order. I ordered six bagels, to go, and paid for them (the staff forgot my order, so I waited in line a second time), and two of the bagels were the wrong flavor; they forgot my coffee that I paid for (so I waited in line for a third time). The bagels tasted okay, as expected. On the positive side, I also ordered two toasted bagels with cream cheese, and the staff fulfilled that order correctly and without forgetting to prepare them. read more

Stopped by to pick up some bagels for the weekend and what a pain. The line was around the parking lot, the lobby is closed so you can't just park and go inside. This is very inconvenient especially if you are handicapped. They should have big signs up that say "Drive-Thru only" because people kept parking and walking to the doors only to go back to their cars because they were locked. The line took forever even though there were several employees working inside. The girl taking orders was extremely hard to hear on the speaker and I had to repeat myself several times during the order. My order was correct and the person at the window was friendly, that is the only reason for 3 stars otherwise it would be 1 star. Do not think I will be going back there anytime soon. Especially now that the other bagel shop opened up in Rio Rancho. I would rather go there instead of dealing with this hassle. read more

See all

Waited at the register to order for 10 minutes. They just looked at me like I was dumb so I left. Trash.

Sunday, February 27, 2022. I never really eat breakfast anymore. After starting intermittent and longer term fasting, breakfast and sometimes lunch are no longer on my radar. That being said, I made an exception this morning to try Einstein Bros. Bagels breakfast sandwich. I'd seen pictures of their wonderful breakfast sandwiches a few days ago and had been dreaming of trying one. I used to love bagels a long time ago, but honestly can't remember the last time I ate one. This Einstein Bros. Bagel location is the closest to me and it is a forty-minute round trip. Einstein Bros. administration, if you read my review, please consider building an Einstein Bros. in northern Rio Rancho, near Rivers Edge III. When I drove up to this location, the drive through line looked backed up like twenty cars. I went inside and only two people were in the takeout line. All the tables had a sign that said the dining room was closed. I waltzed up to the cashier and ordered a Texas brisket egg sandwich for me and a Classic Breakfast sandwich for my wife. My Brisket sandwich featured a jalapeno bacon gourmet bagel, two eggs, smoked brisket, cheddar cheese and a smoky chipotle aioli. Hers had a six-cheese bagel (mozzarella, provolone, cheddar, asiago, parmesan, and Romano), turkey sausage, an egg, and cheddar cheese. For these two breakfast sandwiches I paid a total of $16.35, $8.49 for mine and $6.63 for hers. By the way, the staff were super friendly and very busy. It looked like they had about twenty employees working, and they all looked happy. As I waited, I enjoyed the art on the walls, please see attached photos. Alas, by the time I got back home with the sandwiches they were cold, so we had to nuke them. My wife, who doesn't like bagels gave her sandwich an 8/10, and told me she would have given a 10/10 if she could have eaten it fresh. I concurred, mine was an epic breakfast sandwich. Much better than McDonalds or its ilk could offer. I just wish we had an Einstein's closer to our house! read more

See all

Went to the location in Rio Rancho NM, Nothing worse than a cold egg and bacon, this is ridiculous plus a 20 min wait for a horrible cold sandwich read more

Great bagels but horribly run. Shoving the machine in your face in the drive through in an effort to get tips. Rude dismissive team members. They don't accept cash money. The only thing they have going for them is the Einstein recipes. read more

A few things to know before you go to the store on Wellspring. First, don't go after 1 pm. They close at 2 and anyone coming gets dregs - they don't have fresh bagels, even on Monday Club Dozen day. Nope, you get the leavings, and you'd better be quick about it. Second, don't ask for em to be sliced, unless you want the perennially grumpy and forgetful gal in the drive-through window to curse you under her breath. I'm not going to send my food back to someone who might do harm to it - and she sure doesn't ask, do you want those sliced? More often than not if they do get sliced, they get caught in the machine (because who has time to do this job decently? Not them) and you get a shaving and a whole bagel on a number of them, or they are cut sideways somehow. Last, avoid the drive-through. This gal has been working the window at the Wellspring location for years. Her surly attitude has a new veneer of barest courtesy but even if you ask for the "Monday Club Dozen" - which requires a membership - she will forget and charge you the full amount. Your asking her to go back and put in your code pisses her off. Maybe at herself, who knows. It translates to the customer. I do avoid this store at all costs and go inside to order when possible. Every other staff member is courteous and thorough at Wellspring; some even apologize for the drive-through gal. read more

On the weekends they have a deal where 6 bagels and a smear is $7. We called and told them that's what we wanted. We told them repeatedly. There is NO WAY they didn't get that we wanted that $7 deal for Saturdays. THEY KNEW EXACTLY WHAT WE WANTED. I got there to pick up our order. There weren't any other customers there. No line, nothing. No distractions. No pressure. And yet they disregarded our explicit order and instructions and required the normal amount for weekday payment on 6 bagels. Einstein's Bros, since your treatment of your customers is to ignore what they ordered, I won't be patronizing this establishment as infrequently as possible read more

I ordered one bagel sandwich. I waited 25 minutes in the drive thru, only to be told when I got to the window it would be another 10 minutes because they were running behind. I didn't have the time to wait. Disappointing. read more

Another bagel nazi who refuses to let you pick what you'd like when buying an assortment. How is this common practice? The bagels selected are fucking disgusting. This is my last purchase from Einstein bagels EVER. read more

I normally love Einstein Bagels! My favorite combo is a jalapeno bagel toasted with jalapeno schmear! Alas, I didn't order that here, at this location, on this visit! Perhaps, had I, would my visit had been more memorable? Who knows. This review is however, about this visit. I came into pick up some breakfast for my boyfriend and I. I ordered two breakfast sandwiches, one with bacon and the other with ham and swiss. I went ahead and got a coffee for myself so I could have something to sip, while I waited for the food. I got my cup and filled it up to stand and wait for my food. (The dining room is closed and all the tables and chairs are removed.) I took and sip and the coffee was not even hot, luke-warm at best. Blast! Coffee should always be hot! Not scalding, but hot, please! The sammies followed suite in disappointment level. The smallest most insignificant slices of bacon and and the thinnest eggs I've seen in an einstein breakfast bagel sandwich! I usually love their breakfast sammies but this location is not doing them justice. The ham and swiss was the same. Quite embarrassing for me because I just finished telling my boyfriend how great their breakfast sandwiches are. I will be back, just probably not this location. Not for a breakfast bagel sandwich at least. I may make an exception for just a bagel and schmear. Can they mess that up too? read more

Website ordering is unusable, but Korporate has no contact site. Mediocre otherwise.

We ordered 2 bagels with cream cheese through the drive thru. We waited 30 minutes for them and they were cold. We've been coming here for years but I don't know if we will ever come back again! read more

I have been coming here for a couple years now , despite this specific location , any einstein I've ever been to has always cut my bagel in half just as standard practice. Last week I came here and when I left my bagel wasn't cut in half but no big deal, that has happened to me once in the past a while back because they were super busy . Today I ordered my usual sandwich and at the window I kindly asked the lady if she could make sure my sandwich was cut in half because I was sharing it with my toddler and she said no because it would be considered cross-contamination and I would have to had asked when I ordered . I said " aren't they usually always cut in half " and she said no. I asked if that was something new she again said no ? Definitely won't be back. Plus couldn't she have gotten a new knife cut it and then put it to wash? Annoying lol read more

Love Einstein's Bagels. The bagels are always so good and they put a generous amount of cream cheese on them. The rewards program is great! The employees are always super nice and make sure everything is as ordered. Love this place! read more

I am really disappointed. I've always thought it was a stretch to call their round bread a bagel since it never even saw boiling water. I've been willing to forgive that transgression since their mochas were decent and made with real chocolate. Apparently "were" is the operative word. They now switched to syrup. So mediocre bagels and mediocre coffee at a high price. (Not that there is much in the way of good bagels in ABQ but this still isn't worth it) For what it's worth, the staff was really nice and pleasant. read more

For a franchise and on Thanksgiving Day, what a wonderful experience. The cashier was genuinely kind, courteous and welcoming. She sparkled with good will and happiness. The young man who made our sandwiches was just as pleasant and kind. I saw a "Hiring ad in the store for $12- plus tips. Corporate step up and pay your people better!!! You're so fortunate to have the support of the young people working there. Be better to them for their service. Thank you again for the lovely experience, Bill read more

1star? what a world full of boohoo chumps. Green chile bagels. Delicious. Drive throughs always full. Never had any major problems here. Never had an order come out incorrect. Never had to wait that long. bludgeon yourself Karen. read more

Very delicious tuna sandwich! Mmmm! I ordered the pretzel bagel, pretty yummy although I may not order that bagel next time as chewing it was more than I was prepared for. They were out of potato salad and fruit cups so I opted for potato chips but only two varieties were available, sea salt vinegaar and bbq. Ehhh still ok I guess. Look forward to trying the potato salad in my next visit. Drive thru attend and was very courteous and my order was made promptly. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Rio Rancho, New Mexico

See all

. The service is was quick. Over priced for the quality of the egg and meats in the sandwich and the twice baked hash brown is not worth making your breakfast a meal. On the good side- the bagels are soft and lots of cream cheese options read more

I Gotta say these are probably the best bagels I've ever had. The problem is the way the whole Check out is set up. They don't take cash. They only take credit cards. There is no way to opt out of giving a tip. Plus the entire time we were standing there during check out we were watched (to see I guess how much we were going to tip?) It was very uncomfortable. We did tip but I don't think tipping should be mandatory. read more

I go to Einstein's frequently because I love they are bagels because they're soft and squishy. It's easier to eat eggs on their bagels when they're soft as opposed to when the bagels are harder. My issue with this location is that sometimes the people that prepare the food behind the counter aren't very pleasant. We had one girl nearly throw food at us I guess because she was annoyed she had to bring it to us. I typically say something to people who act this way but I felt it wasn't worth it at the time. I do wish they would get paid more attention to the orders as they are on a screen and all they have to do is read them we have gotten our order incorrect quite a few times. read more

Einstein Bros. Bagels - In case anybody would like to see the prices or what's on the menu and here's a picture. - Breakfast & Brunch Near Me - Rio Rancho, New Mexico

This is the worst drive-thru in the entire Albuquerque-Rio Rancho area. It took more than 20 minutes to get a bagel and a cup of coffee, and then the coffee was barely warm. I'm never going there again. read more

This place is always pretty slow regardless of the time we are there. Sometimes my order isn't quite right, but I have started to go into the building because it seems that there is faster service and the opportunity to get your order correct. I stop here for the random specials, but otherwise don't come in too often. read more

This location just can't get it together. Every 6 months or so we decide to give it another go and it never ceases to disappoint. Today we waited over 30 minutes in the drive through after ordering. We got to the window and they were out of plain bagels. Somebody could have came out when they realized they were not going to be able to fulfill our order instead of having us wait. They did offer bagel coupons. If this was a one time thing, I'd be more forgiving. I'm not even kidding when I say the last 12 times I've gone to this location they were out of what we ordered, took an unreasonable amount of time or some other unacceptable thing. read more

coffee and breakfast sandwich were lukewarm and the sales clerk was surly. I asked if I could get a water bottle refilled and she said she couldn't take anything from the car. That's understandable but she slammed the window closed before I could ask if I could purchase a cup of water. I beeped my horn to get her attention and was ignored. very poor customer service. read more

Where do I even begin with this abomination?! Let's start with the fact the teenagers working there could care less about what they bring out to the customer. More than half of the time, the order is incorrect, or they put down the wrong name causing confusion when trying to deliver the order. Due to the west side having a lack of breakfast places, I have been subjected to this place for some time. But after today, I am done with Einstein's. This is how my deli sandwich was delivered to me this morning. I guess the old adage is true "you pay peanuts, you get monkeys". So long Einstein's. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Rio Rancho, New Mexico

See all

This Einstein's location has shown incredible improvement over the last few months. Bagels are fresh, service is very good, and mistakes have disappeared. Whatever the changes were, thanks! read more

I love this Einstein bagels place. I am in my 80s and I love to go here because they are so friendly. I am pretty good with technology but when I have any kind of a problem ordering with my phone they are always happy to help me. I can't say enough nice things about the staff. Kathleen read more

Bad drive thru wait times. I waited behind 4 cars for 30 min. Already in line, I couldn't turn around due to the 3 cars behind me. Order taker messed up my coupon and had to be reminded at the window. Another girl came to the window and let me know they are out of certain kinds of bagel after my order. Second time here and another bad slow experience. read more

As of January 2023, there still is no inside dining at Einstein Bros. Bagels in Rio Rancho, NM -- big mistake. I understood the policy in 2020 and 2021, but it's time to move forward. I won't be back. read more

This is the absolutely the worst business ever. No matter what time of day they can't seem to move slower than mud. Orders are never right, this is the last time I go here! read more

Food was good but wait for walk in was long. Had 3 up front staff in the morning. NOT ENOUGH. Am sure we will go again to see if they have improved. read more

Normally we have issues with our order every time we come. Lately they have been getting better. But how can you think getting the bagel out of the machine and handing this to a customer like is ok? All but two bagels were cut like this. Why am I even paying full price when clearly all you're doing is just throwing a mediocre product into a box and not even doing a quality check. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Rio Rancho, New Mexico

See all