Despite how busy it gets here, the service is fast and friendly. My kids and I love it here! Their cold press coffee is better than most places, in my opinion. read more

i love their variety of bagels and cream cheese. it gets packed in the morning but its because its that good. i usually like my bagel to be really toasty so next time i will ask them to toast it much more. my go to is potato bagel toasted with honey almond cream cheese. i also love their muffins and other pastries. read more

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I've come to this location several times in the last fews months. Each visit, I dine on-site. The staff do their best to greet and to help. Yesterday's visit felt more positive. There was something about the team working behind the counter. They were extra pleasant and always said something positive as they hand over the food to the customers. Yesterday, 3/12/17, the lady in a maroon shirt (I'm guessing she's the manager on-duty) was helping prepare food. It's always nice to see the boss help the team. Additionally, I witnessed one customer who bought a whole bag of bagels with a couple of tubs of shmear request to have one of her bagels toasted after they've eaten a few. One of the staff explained he can't take the bagel to toast due to health codes. The lady in the maroon over-heard the conversation and asked the employee the type of bagel. She obtained one from the basket and toasted it for the customer anyway. I, as another customer, felt good about the positive gesture. And the four other employees just seem to have a good get-the-job-done-team-work. Kudos to the staff and the MOD! I agree it gets very busy and cramped inside - the employees are not at fault for the place being small. Obviously, other customers like dining on-site. I'll come back to this location again. I wish their lease would end soon and move to a bigger place; closer to my house in Carmel Mountain. read more

Unlike the Einstein Bagels on Friars Rd. (Grantville), this Einstein is actually CLEAN! They even toast the bagels perfectly and actually spread a good amount of cream cheese on the bagel. The Einstein in Grantville likes to take a big scoop and just plop it in the center of the bagel without spreading it and sometimes they just put on a paper thin layer so I can barely taste the cream cheese. Going to this location reminded me why I like Einstein Bagels so much - thank you. If only I lived closer to this location. Someone really needs to help the one in Grantville. They are REALLY slow and their bagels and cream cheese do not always taste fresh (they should take a lesson from this location). One negative thing I DO have to say about this particular location (Bernardo Heights) is that the person who took my order wasn't very friendly but I would rather deal with that than have bad food. read more

My husband and I just moved to the area and I am obsessed with einstein bagels so I was so excited to finally live within a mile of this store. My husband went in to get if breakfast on a saturday, line out the door, no problem, they're great bagels. He gets to the cashier, sees 2 blueberry bagels left. Orders one for me and orders a sandwich for himself. A person comes up behind him and orders a bucket. The worker gives that person the last 2 blueberry bagels so now they tell my husband it will be 10-15 minutes until they get more. While this is going on they are making hours sandwich. My bagel is finally ready and more his sandwich is cold. Apparently the only way to get good service here is to order a bucket. Less work for them I guess. We will never go back again read more

I really want to love this place i really do. However, when you ask for no mayo on your Club Mex bagel sandwich and get mayo, there is something not right. The person helping me (name withheld) even repeated to me twice "no mayo, right" Well upon arriving home I opened the sandwich and discovered mayo on what looked like a fine sandwich. Of course by this point I'm ready to blow a gasket and end up driving all the way back, only to discover that they are closed. What kind of bagel/sandwich shop closes at 4:00pm? My God, I'm quite sure there is somebody that enjoys bagels in the evening. This location has lost my business. Hell, at least the pickle was good!!! read more

Just tried to come here again after a horrible experience a couple weeks ago. Of course the line is out the door and they don't have 90% of the menu. Unwilling to give me a rain check for when they actually have bagels. I'm done with this place and will be calling their corporate because this place is an absolute joke and one of the worst cafe/restaurants I have ever been to. You can't advertise the $6 for 13 bagels if you can't even produce enough bagels. Lost a costumer and many people I know. read more

Menus are nearly impossible to read the way the spotlights shine on them. Staff seems to be just trying to get people through as fast as possible. read more

We like Einsteins Bro chain in general, not this one. Not clean. Coffee and tea did not taste right, two on staff did not seem approachable so I just trashed my drink. That, among other things made it unpleasant. However, kids were happy with their bagel and muffin, my son just picked half of the burned part off. read more

I love their egg and bacon sandwich it tastes very yummy. But the problem is the eggs and bacon are microwaved and look. Very poor quality. I have cravings. For these. Sandwhiches every once and a while. But for 6.50 I can get a better quality Sandwhich. read more

This place always messes up my order and when I tell them they got it wrong they act like it's your fault. I'm used to it at this point.

I was super disappointed in Einstein today--not necessarily in the food, but in the service. I walked in and could immediately sense how hectic it was. The cashier seemed brand new, and was very sweet, but when she got flustered, the manager on duty would, from sorting inventory or moving things around behind the counter, interrupt her and take over the order without helping her at all. It made the cashier look very helpless and she was obviously flustered by the way her manager was jumping around, being rude and aggressive. The bagel was good and fast, but I was distracted by the manager the whole time; she was yelling into the kitchen my entire meal. read more

I had a leak in my kitchen so finding a quick breakfast place in the morning has been critical. I like the food at Einstein's, but the service at depends on the manager on duty and the team. This morning was definitely a disappointment. The manager said good morning as if it was only a requirement. When I ordered my two sandwiches (do remember, the only two customers at the time was my daughter and myself ), she continued writing on stickers sandwiches for what looked like an order to go. She was so distracted that she didn't hear that I asked for no cheese (I use to love cheese, but now it sure doesn't love me). I could tell that the cook was distracted. The sandwich came out sloppy so I checked the inside and there was cheese. I am so glad I checked otherwise it would have been a very uncomfortable day for my tummy. I immediately brought it to there attention and they quickly made me another and brought it to where I was sitting. No excuse for the poor service, especially since it definitely wasn't busy. read more

Einstein Bros. Bagels - It's that spooky time of year. - Bagels Near Me - Poway, California

Pre ordered bagels for Xmas day based on their ad campaign. Long story short, they lost the order when I went to pick them up Xmas morning. The "Manager" was the one who took the pre order and was the same person who found it somewhere in a back room. When I got home with the bagels, I found the order was mostly incorrect. We were missing bagels we ordered and were given bagels we did not even want. I called to complain to the manager and she basically told me to come back in the future and just tell someone they owe me a dozen bagels. I told her that I no longer wanted to do business with the company and she replied "Perfect". Wait... Her reply to losing a customer is "PERFECT"?!?! Not the best way to handle a customer service issue for any business. I still have yet to receive a refund and the bagels were mediocre. NEVER coming back her again... read more

I went to this EInstein today. I use to work at one and hated it. I like this location much more because it's in a quite cute shopping center. It's like a hidden gem in the haystack. Their bagels are simply amazing. I hate they way they all look the same inside though, it reminds me of a scary past. HAHA. Anyway, everyone was really nice, and the lady even gave me a discount even though I said I USED to work at the one in Satan's A**hole. The bagels are so good, we went back for seconds! ^_^ The only reason it's not a five star, is because I hate tasting mixed flavors in with my bagel. I know, they are wearing gloves and the stuff transfers or whatever, but when eating a chocolate chip bagel, the last thing I want to taste is garlic. YUCK! Freaks me out, but not a big deal! read more

The most disgusting workers I've ever encountered. They do not wash their hands or change their gloves after touching the entry/exit door, the trash can, their faces, hair, etc. The Health Department should pay a visit to this location. I waited over 30 minutes for 3 bagel sandwiches, I walked out, even though I had already paid. The health risks of eating from here are not worth my $21. Do. Not. Eat. Here. ***I spoke with an employee about him washing and changing his gloves and he LIED to my face, after I watched him for 30 minutes (doing all of the above), wearing the same pair of gloves. He was not the only one doing this either*** Let's just say I am more than familiar with Food Safety policies and procedures and Health Department standards, this location is not. read more

This is our favorite bagel chain. This Einsteins is tucked into a little strip mall near the Henry's in RB. This was our first time there. I took my stepdaughter with me on Saturday and had a nice breakfast outing with her. The place was busy but not packed. The staff was friendly and they delivered very speedy service despite the other patrons. We took a window bar seat and enjoyed our bagels. I had a sesame bagel with cream cheese, sprouts and tomatoes. She had herself a plain bagel with bacon, eggs & cheese. It tasted great. Thanks! read more

The bagels are great, but be prepared for the worst service in San Diego. The high school employees are finding it entirely too difficult to make change and the manager simply does not care if you have been waiting in line for 20 minutes. read more

Came here with my friend for breakfast as a quick stop on our way up north. We both had coupons for free bagels and schmear with purchase (expiring 07/31/16), neither were honored even though we both purchased premium bagels and drinks. The cashier didn't want to be bothered with ringing it up. After waiting 20 minutes the cashier brought me a santa fe sandwich with some attitude because she'd been calling out "Tia! Santa Fe!" for a bit at that point, but I had no idea she was calling me because my name isn't Tia and I ordered a french toast. I tell her that and she tells me there are no more french toast bagels and the other cashier rang the wrong sandwich. She wasn't very apoligetic, just rude. I ended up choosing a different bagel and leaving. I won't be back to this location again. read more

I had to get a refund and go somewhere else due to the extremely bad quality of service and food. My experience was just overall horrible. There was only two selections of bagels and after waiting 10 minutes to receive my bagel I came to find that it was smooshed in on all sides, partly folded, and only had cream cheese on half of it. I'm not sure how someone could serve this to a paying customer. Absolute garbage. read more

This place is usually good, one tip is always check your mail for coupons because $11 for one breakfast bagel is kind of ridiculous. We usually get buy one get one free. You should sign up for their email, we really like the southwestern in there vanilla latte is pretty good too. read more

I have been here twice..love the one on Friars but here they take a very long time to complete order. I ordered two bagels one not toasted and they toasted it anyhow...then I found a maggot on my bagel so I will not be going back. I also came in a time before and they forgot some things. Also one of the ladies was eating while making food..huge no no!!! This place needs to go! read more

Bagels are good, but I hate waiting in line twice -- once to order, once to pay. I just want a bagel in a bag to go. It takes way more time than it needs to. And get a bigger place. read more

Every year or so I'll make the mistake of getting a bagel from this place. "They're bagels, Captain, but not as we know them." They're more like chewy bread. A bagel ought to have a fairly tough, shiny outside. These are soft and chewy throughout. Weird. And I'm enjoying a cup of burned coffee. Why do I keep going back to this place? It's just not very good. Down the hill next to Borelli's is an EXCELLENT bagel place, New York Bagels! read more

I come to this location quite often. Vanessa was very pleasant and greeted everyone who came through the door with a big smile & "Good Morning" regardless of the very very BUSY Saturday morning. Great customer service! read more

Great food and service !!! Service was fast and attentive , and workers are very friendly

This is the worst place I have ever been for Breakfast. Every time I have been there it takes forever! The people are totally unorganized that work there. I have been in the service industry for 13 years and they have no communication between each other. I had an extra 15- 20 min this am so I stopped for breakfast for my 3 yr old son and I, I ordered 2 bagels. the 4 people behind me all received their bagels before me! then when I mentioned something to one of the workers "oh it will be right up" then I waited for another 5 min, when I finally received my bagels i jumped in my car and opened the bagels when I realized they were both wrong! I had to drive back and tell them to refund me my money for one of the bagels because My poor 3 yr old was so hungry, even though his bagel was wrong. My son was late for school, I was late for work. This place is so unorganized!!! read more

They always have fresh delicious food, I love that they will make any bagel into a thin (great taste, low calories:) . I recently stopped by to pick up several dozen bagels and coffee for an event (without preordering as it was last minute) and the staff was super helpful and quick and saved the day!Thanks Einstein's we'll be in again soon. read more

The bagels are delicious and the spreads they have are very flavorful! The layout of the establishment is a little bit cramped but they move people through the line to keep it short. I tried an everything bagel with the Garlic spread they have. Next time I come here I would really like to try the sandwiches. Overall I recommend to people who like a bagel in the morning. read more

The bagels are pretty decent, not fantastic. The service is okay, they are always packed so things can get a little crazy. They do have a nice selection but once I ordered a cranberry bagel with strawberry cream cheese only to discover once I had already gotten home that they gave me a cranberry bagel with CHIVE cream cheese! Gross. read more

Super friendly employees, but it is always busy. I guess that says a lot about the place when it's busy no matter the day. They're bagels are always fresh; so fresh that they typically last a week or more in a ziploc on the counter. Hubby likes the coffee too, so it's worth the drive down the street for fresh coffee and bagels. Super busy on the weekends, but they move pretty fast there so you won't wait too long. I look for coupons on te Internet before heading here, and I typically find something even if it is just a buck or two off my purchase. As you can tell by my reviews, I'm somewhat of a coupon/discount queen! read more

Ok, the last 2 times I have been there only 2 people have been working. It takes forever to get waited on, check out and get food. Both times the two employees were too busy taking orders and trying to prep food to stay on top of things. Get some more help. I had brought a friend who doesn't eat at your store on Sat. She liked the food but not the wait. read more

I rarely take the time to review places but I go to this spot 4+ times a week. Absolutely phenomenal customer service and rewards program. Great place!! read more

Super friendly. Every Einstein location has always been great. Whole wheat bagel with veggie cream cheese and a tomato is always my go-to here. read more

Its good to know there is an einstein close to home. Totally agree that its darn good coffee. Too bad that they stopped serving wraps. Nonetheless the santa fe sandwich is good. The honey almond shmear is good. read more

It seems a company that specializes in bagels can handle 1 order consisting of 2 toasted bagels with cream cheese in under 15 minutes. Not impressed at all. read more

I've been there a couple of times now, and their service is always good and fast. Coffee and bagels are fresh and perfect. Can be busy at rush hour but that just means they are popular, wait is not long line moves fast. Easy access, good parking, sufficient seating, good ambiance. Well done. read more

Staffing here is shockingly rude and unprofessional. But if you can ignore that your fine. Its just like any other chain bagel place. A tad overpriced with an average product. read more

I always enjoy their bagels and coffee. Even on crowded mornings they keep the line of customers moving. My sole frustration is the WiFi. It used to be simple to log on. Now it is password enabled but there is no password to be had. It's not on the receipt and isn't posted in the store. I'm not about to be the jerk who holds up the line asking the employees to find the password. read more

Typical bagel place in Del Cerro. Unassuming with decent sandwiches. Pro-tip: On your sandwich, switch out the "recommended" bread for the bagel of your choice. My choice is the unconventional Asiago Bagel. I still miss their Challah Rolls. read more