I love bagels and there's no other shops in town so we have to come here. By far the worst Einsteins I've ever been to. They never put enough shmear, and if you ask for more they want to charge you. What a joke. read more

We visited at about 1:40. Expected to quickly get through the drive thru in time for them to still be open since they close at 2. Sat in the drive thru for a few minutes, no reply. Went up to the front door, locked. For two people who have worked in this industry, we will always still serve people if we're still open. Absolutely lazy. read more

Service was decent came out quick. food was a let down, absolutely no schmear on my bagel or my gfs. Bacon tasted like beef jerkey, food didn't even come out hot. read more

Food and service were subpar and the prices weren't worth what we got. I won't return.

I had a terrible experience at Einstein Bros. Bagels. I ordered a specific bagel -- a more expensive one -- and when they called my name, I picked up the bag that was handed to me, assuming it was correct like everyone else's order. Turns out, they gave me the wrong bagel. When I went to explain the situation, the manager was incredibly rude and told me it was my fault for picking it up saying I had to have picked up someone else's order, even though they called my name and never called it again after that. Everyone in the place already had their order. So I know for a fact it was mine. He refused to fix the mistake unless I paid for another bagel, even though I already paid for a more expensive item! Completely unprofessional, and honestly just bad customer service. I won't be coming back. read more

I have mixed feelings about my visit to Einstein Bagels. While I'm a sucker for a good bagel, my recent visit left me underwhelmed. I ordered two everything bagels with onion and chive shmear, as well as two chocolate chip bagels with honey almond shmear, the bagels were soft and nice, but the stinginess with the shmear was disappointing. Ive attached a picture as an example. All four bagels had just a meager spread of shmear, leaving much to be desired. I'd love to give the shop another chance in hopes of a better experience, but I'd be nervous of more disappointment. read more

Einstein Bros. Bagels - Bagels Near Me - Lubbock, Texas

Worst service I ever had in einsteins. Screwed up the entire order which was north of $40

went this morning for bagels and 2 cups of coffee , spending $14 for a rude cashier. She was obviously a manager as she spoke rudely to an employee. She told me, in a sassy voice that " they only have two kinds of bagels!"Coming from Dallas and like the website advertises, there is a variety of bagel flavors and flavored cream cheese. She told me "it's only been that way for three years" !! . ( SHE, needs to check her website and look at all the variety of bagels you can order, ).This is suppose to be a bagel store, , I only have two flavors at this location,????? I proceeded to order one of each ( plain and an everything bagel) As I waited for my order, a guy came out , screamed my name and told me they were out of everything bagels. This was at 9:30 AM. He asked what kind I wanted. I reminded him they only have two flavors , so I guess I would take another plain Bagel . I got home to find my coffee, black as oil with a strong, bad smell, that was obviously old and had been reheated., (which I had to throw out. ) I will never go back to this location, rediculous experience , and a waste of time and money. read more

Don't know why my first review came up as San Francisco but I live in Lubbock TX which is where this Einstein's was. And yes I did fill out a complaint form on the Einstein's website and no one contacted me back. I'm looking back through all the reviews of this Lubbock location and it baffles my mind why they are still in business. It's not a couple of reviews, it's 2 stars out of 90+ reviews. I will probably go to Einstein's again because I have had good experiences at other locations and they have the best bagels. But I will not be returning to this location. read more

Posted closes at 2 p.m. Pulled up at 1:55 and doors were locked and cashier was closing out register. She looked, gave me this "I could careless smile" and went back to counting her money. read more

Food's great if they keep to the hours posted on their doors and Yelp. My son was in the hospital and wanted a bagel from Einstein's but couldn't get anyone to come to the drive through window (sign on the door said drive through only). I went to the drive-in ordering section and waited at least 5 minutes. I could even hear the "beep" notifying someone was at the ordering platform. I pulled up to the window thinking they were busy but saw no one moving around. I decided to take my business elsewhere, but the hardest thing is to break a little boys heart that he wouldn't be able to have a bagel. Both the sign on the door and on Yelp said they close at 2:00 PM and it was 1:34 PM when I drive up. Pictures were taken. read more

Einstein Bros. Bagels - Closing time 2:00 PM?? More like even they want to close. - Bagels Near Me - Lubbock, Texas

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i cannot express how great it makes me feel to always get a big "hey there" each week when I come in! Thank you! Y'all ROCK!

Really disappointed. My first time trying an Einstein Bros. Bagels and I found it to be considerably gross. I rarely leave a one star review, but I have to be honest. I'm a foodie that's open to trying many things, but just skip this place. I ordered the Farmhouse Bagel, but it was served cold and slimy? They didn't serve most of the items listed on their menu at this location. That one bad bagel sandwich was $7. read more

We had the BEST experience at Einstein's today! The atmosphere was happy! The workers were super friendly and got along well with each other. Our food was out promptly and it was delicious! Our experience was excellent! Thanks again! read more

Terrible. Ordered a cheesy hash brown bagel. Don't know what made them think this would pass for what is on the menu. read more

Einstein Bros. Bagels - What I got - Bagels Near Me - Lubbock, Texas

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Everytime I come to this location I end up waiting for about 20 min in the drive thru before anyone asks me what I want, they also put a sign on the door that says drive thru ONLY. But all the lights or turned off and you can't see anyone when they're supposed to be open. This location is trash and will never meet the people's needs, all I wanted was a freaking bagel and it happens every time. read more

Worst Einstein's ever! The line doesn't move, the bagel are cold and soggy. Go somewhere else!

Long line this morning and I pulled up to the sign to order and no one answered. When I finally got to the window to order, I was told they were only taking catering orders. read more

Always give the excuse of being sold out when they open less than 3 hrs ago. Something seriously wrong with this location.

The morning management should be fired. After periodic visits for purchases of bagels for the office, my last visit included a sparse selection of items and indifferent counter staff. Thought I would try again today, but will not try again. All doors were locked and no one could enter the store. If a franchise store, the owner should really look at this operation from the customer's perspective. read more

It was pretty good and met our needs at the time. We were leaving Lubbock early heading back to Dallas and wanted to grab a quick affordable breakfast with everyone before we left. Service was fine you order at a counter and the call you when the food is ready. This location seemed to have mostly drive through business that morning and parking is very limited. read more

the workers here seemed slow and couldn't understand that i wanted a farmhouse bagel. then after reminding them multiple times she gave me a cold, unmelted egg sandwich. we were also the only ones in there and they still took 20 minutes to make it. horrible service, do not go here. trash. read more

Einstein Bros. Bagels - Bagels Near Me - Lubbock, Texas

If u could give zero stars I would. Always out of stuff. This place totally blows service is awful. Don't come to this garbage place.

I love coming here. I have been gone for a couple weeks because​ of school/work and traveling​​. Since​ I have been gone for a while, Tony out of nowhere​ came up to greet me and asked how I was and what I was up to. Then asked how I would like my bagel and personally​ made it for me. Then brought it to me when it was ready. YOU CAN NOT ASK FOR ANY BETTER SERVICE THAN THAT. Every Einstiens should use this Einstiens as a model store to refer to. Also, give these employees a raise or I might get them to come work for me in Dallas. Great job guys, Patel should be really proud! read more

Their breakfast bagels and smears were fresh and delicious! We like to have catered breakfasts for the hospital I'm at and they never disappoint! read more

Today I went by about 1:15 pm. During business hours. When I pulled up, an employee was smoking a cigarette on the porch. He saw me and went inside and locked the door right in front of me, so I couldn't get in. I tried another door, also locked. I guess they decided they were closed early? No sign or anything, and I saw employees inside. Rude. read more

Do not come to the this location!! I usually am always impressed by Einstein's, but today my order was forgotten, cold, and they ran out of the proper ingredients to make the bagel I ordered. Not to mention they totally didn't toast any of the bagels we ordered! Unprofessional, rude, and incompetent employees. Thank you, next - and ditch this location forever! read more

The workers will spend 15 minutes making you wait so they can chat with each other. The bagel itself was soggy, cold, and contained half an onion slice broken 4 ways- bonus points for the quarter piece of salmon they split to make the bagel. Received an attitude from everyone working there, and while the place was empty it doesn't make sense that they would all huddle towards a table after putting in 30 seconds to make me 2 bagels. Unreal service. This place needs to be shut down. read more

Loved my bagel, but the doors were locked. Like they did not want people to come in. We found one door open and came in. The wait staff did not want us there. As soon as they waited on us they locked the door we came in so no one else could come in and no one could leave. It was like hotel California! It was bazaar!!! They screwed up or order and we're not pleasant at all about just adding the bagels they left out. They made an announcement to just let them know when we needed out and they would unlock the door. They said they were to busy for more customers to come in. There were only about 3 customers in the place! It was 10:30 AM on a Saturday. Come on, this is a bagel place. Won't be back, I'll go to places that follow the fire code. read more

I love the food here don't get me wrong, but fix your hours or something. I got to the drive through at 12:50 and waited for like 10 minutes and no one came to it. Then I called and nobody answered, so if you close earlier than 2, fix it because it is a real inconvenience. read more

Horrible location. Bagels were gross. My coffee that I asked for with vanilla did not come with it. And unfortunately I asked for almond milk and I didn't even drink it because I was scared they put regular milk. Don't waste your time... go to a different location!!! read more

Einstein Bros. Bagels - Bagels Near Me - Lubbock, Texas

Workers are slow and lazy and don't answer in drive through when your sitting there for 5 minutes. Tried to go inside and doors locked with workers just sitting inside on their phones. Terrible location. Spend your money somewhere else read more

Waited in the drive thur for about 30 mins to get cold and saggy sandwich's witch did not come with everything we ordered.

Generally quick service. I have experienced slow service a few times but only when they were packed. Their customer service more than makes up for any potential delay in service. I still think it's worth mentioning because if you're in a hurry you might skip a breakfast or lunch here if it looks crowded. The food is great! I love a warm toasted bagel with the perfect amount of cream cheese (schmear). It goes perfect with a gourmet coffee, chai latte, or fresh squeezed orange juice (or simply orange). Although I might pack on the pounds eating here daily it is definitely a temptation. The drive through is convenient. The atmosphere inside is warm and inviting. A great place for a quick meeting or some alone time. read more

Einstein Bros. Bagels - Small fruit cup. Yummy and fresh! - Bagels Near Me - Lubbock, Texas

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It's no secret that Lubbock needs more bagel places, fortunately Einstein's is making a good effort at filling the city's needs. They have a good size crowd in the morning but the lines move quickly and seating is usually not a problem. They offer the standard bagel selection with a few Einstein treats mixed in as well. The staff is helpful and will make good suggestions if you decide to try something new. I would suggest trying to come early, because the more popular choices sell out quickly. However, they can sometimes make a special version of your favorite depending on what is available. For instance, I love the cinnamon bagel (toasted with honey butter) but those sell out quick. They will occasionally try (depending on the crowd?) to make a cinnamon bagel from something else that is left... like a wheat bagel. It's always good and I appreciate the effort. read more

I'm writing this review as I wait impatiently in their drive through. Again. I use this location quite a bit because they're near my office. They get the order right 85% of the time. However, their service is truly the slowest I've ever experienced. I actually consistently time my wait in their drive-through because they're actually consistently slow. Today, there were 3 cars ahead of me. The car at the order board waited 4 minutes, 42 seconds for someone to just take the order (see? Time it) - and this is during COVID time when their dine-in remains closed. I don't know if they simply don't have enough staff or they just don't give a flip about customer service. And this isn't about pandemic customer service - it's been this way for a year. Like someone else mentioned, it's a bagel - how muctime-consuming work can it be??? I finally have my toasted bagel with no schmear in hand after 15 minutes, 4 seconds. As a bonus, I'm late for work. In summary, if you're in a hurry - don't go here. Update 06/02/2020: ordered one Asiago bagel and one 6-cheese bagel (which are a little more expensive than others). Got to work and they gave me two plain bagels. This wasn't even CLOSE. Downgrading to one star and getting orders right 70% of the time. Again - HOW HARD IS THIS?!? read more

Out of all the popular bagels... place looks trashy. Garbage all over signs knocked over. Learn how to order truck properly.

I never really was a fan of bagels, that is until I had a fresh baked one from Einstein's. I'm here every weekend. That smear stuff, what ever it is, is magical. Coffee is top notch, and tons of bagels and smears to choose from, and even sandwiches. And if you like it spicy, you gotta try the chorizo sunshine. Changed my life! DELICIOUS! read more

Einstein Bros. Bagels - Chorizo sunrise. The best breakfast sandwich ever, period. - Bagels Near Me - Lubbock, Texas

Positives: bagels and their strawberry smoothie were great! Negatives: drive thru took forever, poor customer service, small smoothie was filled 3/4 of the way up. I would rather get what I asked for. read more

Come check them out. I'm having a delicious Vanilla Hazelnut Latte. Great place to come start the morning! read more

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