I asked a bacon white egg sandwich I didn't want the bacon quest still paid full price ! Is ripped! Manager start to micromanaging the young employees who was taking my money! Unbelievable! Very rude behaviour. Every body(employees) is on guards sadly ! Service 3/10 Food. 2/10 read more

Einstein Bros. Bagels - Flat nothing inside who makes eating more - Sandwiches Near Me - Las Vegas, Nevada

1 star I ordered through the app during breakfast rush hour and waited 45 minutes for my food only to be told after asking that my order had been completed 45 minutes earlier and that "someone must have taken it." Meanwhile, multiple employees were standing around doing essentially nothing while customers piled up. There was zero urgency, no communication, and no attempt to proactively help or fix the situation until I went up to the counter myself. To make matters worse, I witnessed the manager talking negatively about a customer over a remake, which was extremely unprofessional. If a customer needs a remake, that should be handled with respect not mocked or complained about within earshot of others. If mobile orders are getting taken, there should be a system in place to prevent that or at the very least, staff should be paying attention during peak hours. Waiting nearly an hour and a half total for a bagel, combined with poor management and unprofessional behavior, is unacceptable. Extremely disappointed with the service at Einstein Bros. Bagels. I won't be returning to this location. read more

Always a solid choice! I don't stop in very often, but when I do I'm never disappointed. In fairness, I don't eat their bagels anymore. I've lost over 60 pounds and I keep it off by living a low-carb lifestyle so bagels don't exactly fit into that plan very well. However, I used to eat their bagel thin sandwiches often and they are delicious! I come for the coffee when I stop in now. It is hands-down way better than Starbucks and more reasonably priced. Today I came in not only for coffee, but I needed some kind of protein to carry me through because I forgot my lunch at home and I still had several hours of work to do. Thank goodness, they have egg whites! I asked the gentleman who took my order if I could purchase egg whites by themselves and he said that would not be a problem. I ordered my coffee and my egg whites and then headed down the line to pay for my order. It was crazy busy on a Friday morning at 9 AM, but I did not have to wait long to pay or for my egg whites to be prepared. By the time I was done putting my coffee together, they called my name. Were these the most mind blowing fluffy, huge pile of egg whites I've ever had? No. But they solved my hunger problem temporarily, and I did not blow my daily nutrition goal to stay low-carb, which is very important to me. Don't get me wrong, I do enjoy carbs on occasion, but this was just a busy unprepared workday for me. I do wish the serving was a little bit bigger for almost $4,, but I would imagine their egg whites come prepackaged as single servings big enough to fit between a sliced bagel. It's the bagel that shines at Einstein not the egg whites. I understand that. At any rate, I was grateful to score some type of protein, stay within my daily low-carb nutrition plan and most of all get to have a delicious cup of their neighborhood roast coffee. I also really appreciate that they offer skim milk in addition to half-and-half or regular milk. Thank you, Einstein, for being consistently reliable and providing such quality, coffee and goods! PS if you started offering some type of protein only option, I'd be here very often and believe me when I tell you there's a large community of people that would too. I see that you're definitely not hurting for business because there are a huge population of people that do come just to enjoy your bagels. But as a nutrition coach, person trainer and someone who was formerly very overweight, I will only come in for the coffee and that is totally OK with me too. read more

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3 stars? Come on peeps!!! This is more like a four or solid five!! The food is so refreshing!! I don't know where I've been but I discovered Einstein bagels last week!! Had a good experience from the original locations and I wanted to go to the one in my area, which is here. After ordering, I asked cashier named Storm if we can make that caramel macchiato a shake. She mentioned it's not there typical order that's not on the menu but they definitely can make a custom one. That was too awesome!! Star buck couldn't do that for me. Mmmm!! Looks like I'll be here often!!! Hey! It's a super win! The company gets a revenue and gained a loyal customer! And here I am!! Thanks Storm!!! read more

Einstein Bros. Bagels - Sandwiches Near Me - Las Vegas, Nevada

I like the bagels at Einsteins and have going for many years with no issues. I filled out a survey for einsteins of this Durango location in Lad Vegas and was scolded for not redeeming the coupon for 2 regular bagels by not-going into the store.Hello i'm in the store! I tried to make it easy by entering the order online but it wouldn't take the code. Come on Einstein's if you are going to do a reward for filling out a survey don't over complicate the process. The manager was nice but shouldn't have kept reminding me i didn't follow their small script instructions. read more

The staff here was really friendly. I came to order a half dozen bagels with Schmear tub for takeout. They were extremely efficient and they were very kind. They were also very busy too! read more

Cahn changed the game this morning! Can't say enough good things about him! I was asking a bunch of questions and finally he gave me a suggestion that I didn't know I needed! Cinnamon raisin bagel with onion and chive schmear!!! Sounds crazy but I think this is my new go to. Thank you Cahn!! read more

Einstein Bros. Bagels - Cinnamon Raisin Bagel, onion and chive schmear, and caramel machiato - Sandwiches Near Me - Las Vegas, Nevada

This location is the definition of horrible customer service. I made a special stop here - early in the morning - to pre-order heart shaped bagels for Valentines Day since Einstein's actively promoted stopping by your local Einstein's to place your order. I walked in and all staff members were working on orders so I patiently waited at the counter. Meanwhile - there was a line of guests forming behind me - waiting for their order to be taken as well. As I was waiting - I saw the order forms and a pen laying on the table so I grabbed my order form and filled it out so that it was ready when a staff member was available to take my order. I was finally greeted by a staff member who barely said hello. I handed her my order form and let her know that I wanted to pay for the order today so I did not have to worry about it when I picked the order up. I also wanted to pay for a bottle of water that I need to take with me today. The staff member gave me a strange look as she clearly was not trained by Management on the heart shaped bagel pre-orders. She looks at her fellow staff member next to her - asks him something which I could not hear. He also did not know how to process the order so she gave my order form to another staff member that walked past her and then looked back at me. No confirmation, no "thank you", no verbiage whatsoever. I had to ask her - is my order confirmed? Can I get a confirmation please? She said that there was no confirmation and you will have to come back to pay for them. Her attitude was basically "I don't care" so I told her to forget my order and I will make it online. I will never return to this Einstein's which is sad since I have stopped by here many times. read more

$11 for a breakfast bagel, and they didn't even do a basic check before handing it over. We were on our way to the mountains and couldn't turn back, Very disappointing. read more

Einstein Bros. Bagels - $11 for this bagel, they didn't even do a basic check before handing it over. We were on our way n couldn't turn back, Very disappointing. - Sandwiches Near Me - Las Vegas, Nevada

I must be a masochist. Against my better judgment, I find myself here again. While the food is corporate vanilla quality and ambience, the service is laughable. No exaggeration, I counted 10+ employees milling about. It's a quiet morning with 2 customers ahead of me and maybe five sitting at tables. I ordered one untoasted sandwich. That's it. Fifteen minutes later...I'm still waiting, with enough time to type this review. I could have gone to the market on the next block, bought all the ingredients and made the sandwich in the parking lot, with enough left for a few more. This may be a stepping stone job for the employees, but please put some effort and pride in your job. read more

Nice place to have breakfast or lunch. There is ample seating, clean and quiet. Very friendly and helpful staff. We love the bagels and sandwiches. There was a mistake one time with our order ( no meat on my sandwich ) , we called and they made it right. read more

Kids ordered the new maple bagel sandwich and LOVED it! I took a bite and thought it was extremely tasty, but since I don't eat many carbs, it won't be on my radar any time soon. That said, I'd love to see some low carb options on the menu! read more

I stopped by this morning for a quick breakfast. The place was packed but I was attended promptly. The young lady at the cashier was nice and friendly. Patient with me as it was my first time. I ordered the an avocado, bacon tomato breakfast bagel and sub the bagel for a jalapeño cheddar. I also had a large hot coffee. They had 3 choices. I went with half vanilla hazelnut and medium roast... very good. Decent coffee. Did not wait too long for my food and can't complain. I was so hungry I forgot to take a picture.lol I also ordered my pups some treats. I'll updated once they try them. Overall good quick breakfast. read more

Einstein Bros. Bagels - Bagel Dogs - treats for my pups :) - Sandwiches Near Me - Las Vegas, Nevada

We love Einstein bagel, we order our usual breakfast for 2 and my son wanted to try the maple house Of course I have to have my chocolate cold brew yummm CALISTA the cashier just needs to be friendly, she needs to be more professional, she was not even looking at us when we were paying Overall we love Einstein bagel read more

For some reasons unknown, I was supposed to have a free bagel with cream cheese, but ended up paying over $6.50 for just adding coffee. Coffee is always cold at this location. Time for me to keep eating breakfast at home, this is a total rip off! read more

Put my order in online, it was ready when I arrived and everything was excellent! I had the egg sandwich special and a cinnamon sugar bagel with onion and chive shmear. The blueberry muffin did not disappoint. My first time ordering here, I don't see how anyone can complain, I will be back. read more

Not what they use to be. Overpriced and food is not good. Stick to the bagels. There coffee had always been mediocre. Stick to regular bagels and smears. Oh and that energized drink they have....disgusting. read more

Einstein hasn't let me down yet, it's always busy and sometimes you have to wait a little longer than usual but for the most part everything is made on time and correct. If you're in the mood for a bagel or a sandwich give them a try read more

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Forget ordering ahead. You might have better luck standing in line and ordering. Most of the seating area consists of people waiting around for their orders. When asking when the order will be ready it's always "we are making it now, 10 more minutes." Workers are polite so that's a plus. read more

What's the point of ordering ahead when you have to wait? They told me another 5-10 mins but it's been over that time already. Ughh it's so annoying I haven't been here in a while but just coming back is so disappointing. Deleting my App! read more

They made me take my 2lbs yorkie off the table even though she is disabled and i had to bring her in. If i could have left her outside I would have. She is hypoallergenic and is also bald. Also poses no threat. The old lady who works there with glasses is rude. If i could leave 0 stars I would. Would NOT RECOMMEND. They also refused to give my hypoallergenic bald yorkie a cookie because they didn't like the way she looked. Which is wrong and judgemental. my bagel was also stale. read more

I order here every week It's always a different surprise Every other week my bagel tastes of onions. Or my cream cheese tastes expired This time they forgot to put my cream cheese in the back for my Togo order. Thanks so much for the constant inconsistency you guys are so wonderful at. I wish there was a different bagel place to go to. Because you guys wouldn't be first. It's just a quick & easy to go order. Not worth it anymore. I dont want to have to drive the 15 mins down there for your f up. To pick up my cream cheese that should have been in the bag. So cool Update : Sorry to the business owner who wants me to update the review i left: I've complained before to no avail. I've gone in before (recently) just to be forgotten about & just get an "ok so sorry that happened" never replacing my items so nope. Keeping it up to keep everyone else aware Cross contamination with cream cheeses, rude forgetful staff, should be something people should be aware of when coming here. I think it's rather odd you'd request me to take the review down instead of just fix the issue first. read more

The Manager is the sweetest and is always so helpful! We eat here often and we do have some mix ups or orders/drinks made wrong but it is always corrected and that's why we come back! :) Food is great and it's always so clean! read more

This morning, I decided to pick up a bagel for breakfast. They were busy, but the line moved quickly. The employees were nice and friendly. I ordered a garlic bagel with garden veggie shmear, not toasted. As it typically happens, I was asked again if I wanted it toasted when I paid (as order taking and paying were opposite sides of the counter). In a few minutes, I had my order. When I got home to enjoy my bagel and opened it, there was virtually no shmear. If you pay $4 for a bagel with shmear, it should actually have shmear on it. My one star is based totally off of the dry bagel I received. Customers should be provided better products than this. read more

Einstein Bros. Bagels - Garlic bagel with so little garden veggie shmear that I could even taste it - Sandwiches Near Me - Las Vegas, Nevada

There is always a long line when ordering. I love coming here for a breakfast bagel sandwich. They have good bagels and cream cheese. The staff is friendly. They offer curbside pickup as well. read more

I always buy bagels and cream cheese from this location. Little did I know they have more into their main menu than the regular bagels. I found out about these bagel sandwiches at work. I was shocked how good they were so I made my bf tried it as well. I always order my food through the app and pick up my order in the store. First time I tried to order additional coffee with my bagel sandwich. Usually I just grab my food since everything is ready when I get there. But this time I have to remind them about my coffee. They just literally give me coffee and left right away but didn't offer creamer nor sugar. I had to wait until someone is available to ask for those. I waited patiently coz I know they are pretty busy but it's not necessary to wait for creamer and sugar that should be offered or included with the coffee. read more

Einstein Bros. Bagels - Sandwiches Near Me - Las Vegas, Nevada

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If you're looking for a place with the worst customer service, then this store is for you. Placed a DoorDash order. Receive my bagel and it is not what I ordered at all. Call the store and spent the first half of my lunch trying to get through to speak to someone only to be told they're sorry for giving DoorDash the wrong item but they cannot have the correct order sent nor can they give me a refund and that I would have to take my complaint to DoorDash. This is not the first time I've received crappy service at this same store. I've had to eat the cost before for their errors. This place is garbage, please do not waste your time or money with this place. read more

This morning I found my experience very unprofessional, as well as it was just completely inconvenient. I tried making an order the day before, but the system would not allow me to put in any billing so I gave up and put an order in the morning right when I woke up at 7am. I made a pick up order for catering early in the morning 7am for an 11:15-11:30am pick up, only for it not be ready. Actually, it wasn't even not ready. Because ready means it was in the process of creation. I was told my order was just never looked at. I understand that a restaurant has peak hours especially a breakfast restaurant. I love Einstein bagels. I go frequently so I see how busy it can be. But to be told that an order I placed almost 5 hours prior was never look at because I placed it day of is a poor excuse. I don't see how you wouldn't look at your catering orders for nearly 6 hours. Especially after being only open for 2 hours since you open at 5am. This experience left a bad taste in my mouth. I don't like being late to things it feels me with panic and extreme anxiety. This was supposed to be a nice treat for my coworkers. And for the first time in 4 years I was 45 minutes late to work read more

Bagels as always taste fresh and varieties of flavor. Customers service and online ordering are amazing. Never disappointed and do recommend. read more

As a D student in school with a few scattered C's, I never quite felt comfortable trying out Einstein Bagels. The menu is probably difficult to decipher and the customers in line are discussing physics.  I braved it anyway one Monday out of curiosity because the sign outside looked like it was missing the third Pep Boy. At least THAT was smart....they had a baker's dozen on sale for a measly $7. What a steal! $7 for 13 bagels, warm and fresh out of the oven. I grabbed a tub of schmear for a few bucks, even though it sounds like a word used at a crime scene. Hooray, it has no unhealthy blue # 1 or yellow # 6 fake coloring for those who pay attention to what they eat.  No artificial junk in it at all, thankfully, just like their bagels. Also tried an egg and cheese sandwich on a toasted bagel, because they gave it to me free for signing up online. The little sucker wasn't bad, better than those at McWendyKing, but maybe not as good as Cosmo's Eggslut. Freezing a couple dozen of these bagels and leaving one or two in the fridge to thaw overnight seems to work well. If you're used to East Coast style bagels, these are not the same. These bagels are not boiled like traditional delis serve, so there will be a noticeable difference. Still good though. I will be returning for more soon, despite the cruel words of a senior citizen outside as I got into my car.  "Nice park job, Einstein," she told me without a smile. read more

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Let's start this off by saying this is the worst Einstein Bros I've been to in the entire country. One star is overly generous for the poor service and cold food. This location is conveniently located in Centennial. The staff aren't friendly. The manager is worst. She would NEVER ne a manager in any establisent I manage. Shes rude to the customers because she ans her stagg are not able to prepare the food timely. Today, she got her feelings hurt when several people called her out. It should NOT take 30 minutes to get anything here. The constant at this location is poor customer service, poor management, cold and/or stale food, and 30 minutes to get anything you order. While it takes 30 minutes to receive your order, it is ALWAYS cold. I thought it was a fluke and gave this location other chances. They've struck out. I'm done with Einstein Bros. Other locations that I've patronized have just as much, if not more, volume as this store and the food is never cold and there's NEVER a 30 minute wait. The people ahead of me in line had a bagel toasted and sliced and they waited 30 minutes as well. After speaking to some neighbors, they even mentioned no matter what day they go, there's always a 30 minute wait and the manager told them it takes this long because they're a very busy location. To the district manager, if you, your regional manager, or corporate doesn't get a handle on this location, it'll be out of business. Maybe you think enough of tour job to assess the situation for yourself. Send in a private party unknown to the staff and you'll will be appalled. Corporate may need to find a new district and regional manager as well for letting this happen. My recommendation is do NOT patronize this location unless you want to wait 30 minutes for cold food. Everyone seems to wall around in a daze bumping in to each other. That assembly process you have isn't working. People don't bump in to each other and reach over one another when in a true assembly line. read more

Stopped by 8AM on a Thursday. I was probably inside of the store a total of 3-4 minutes, I was expecting a wait but there was no line whatsoever. Almost all the inside seating was full but that was fine with me because I needed to grab & go. I opted to get the $8 fresh & ready bakers dozen of bagels. I got 2 cream cheeses, the total coming out to $12.99. This is a limited time offer though, not sure how long this option will be available but it's great for picking up something for the office. You can get this deal mon-fri before 11AM. Overall I had a fast, quick, painless experience & yummy tasting bagels. Good customer service. read more

I've been coming here for a few years now. Not sure what changed recently. But I'll order ahead before leaving the house and I used to just pick the food up as I arrived. Now the place is packed with people waiting for both regular and pickup orders. Might be time to open up a Skye Canyon location. read more

Don't bother ordering ahead. Doesn't service the purpose. While I've been waiting for 20 minutes 8 people have come in and ordered, got their order and were able to to go on their way. I get its busy as am I, hence the ordering ahead. And I'm not the only one there was about 3 other people waiting on to go orders that have been here just as long. read more

Every time I come here they're super quick and responsive with there line operation even if it's crowded in there. The bagels are delicious and the shmear cream cheese spread is so good. Recommend coming to this location workers seem to try hard! read more

If you're looking for a New York style bagel, forget it. These take some getting used to if you come from the east coast. But they have a wide variety of sandwiches and good, hot coffee. The people behind the counter all seem to be very friendly and the service is great, unless you're there first thing in the morning when they're overrun with multiple phone orders for corporate meetings. But that doesn't happen too often. You can always find a place to sit if you're eating inside, the space is huge! read more

So I make sure to leave early enough so that I can wait for my food and it said 15-20 minutes. I put in an order for a bagel with cream cheese at 6:38am. It was not ready until 7:12 am. Over 30 minutes for one bagel with cream cheese is a little ridiculous. Everyone ordering in line was getting first which negates ordering ahead. I get they are busy but the. The app needs to be updated. read more

Well this is the closest Einstein to me but they have multiple problems almost every time I go there is either a miss count on my bagels I shorted most of time , but this time I got my bagel home and same day noticed mold on my bagel next morning took picture and copy of receipt. read more

Einstein Bros. Bagels - Mold on bagel - Sandwiches Near Me - Las Vegas, Nevada

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Can't beat their promotion for the whole month of August 2022. Bakers dozen for $8.00 any day and you can add 2 tubs of smear for $5 more. Fresh bagels for the week at a great price. They will also slice them for free if you ask. Make sure to sign up or download their app to accumulate points for free items. read more

Einstein Bros. Bagels - Sandwiches Near Me - Las Vegas, Nevada

Waited 30 minutes for two bagels once I received my order there was an actual bite into my bagel. I spoke to management to let them know the situation and all they offered was a few free drinks and coupons... also told me that since I did it with the app I would have to email the company to get my refund VERY disappointed. read more

Einstein Bros. Bagels - Take a bite out of that..... - Sandwiches Near Me - Las Vegas, Nevada